Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/ mam, I booked two train tickets through IRCTC for 16th December 2016. Then i had got some issues so i had cancelled the tickets on 14th December 2016. In the refund details it is showing that the amount has been refunded but the amount has not come in my account. I had a request to you to take any action.My details are NAME -ASHISH PRATAP SINGH /MOBILE NUMBER-[protected]/Transaction ID-[protected] /Cancellation ID-[protected]

Sir/Madam,
This is in continuation of my earlier mails dt. 13th and 19th December, 2016 written to customer care, irctc, with no response from their side till date but mere assignment of ticket IDs 4604000 and 4552762.

2. To recapitulate, on part of the error occurred on the webpage of the irctc site, I was deducted charges twice owing to reservation made so. I am recapitulating the event below.

2. I tried to book ticket i.r.o. Sh. R Ratan Giri for journey from MUV to NDLS in the train no. 12559 on 11 December, 2016. I made the necessary payment by Citibank credit card. After making the payment, in the final stages, the web page of the irctc site went unresponsive giving me the impression that my booking had failed, although at the same time, payment from my card was deducted. On immediately checking the status in the 'seats available' caption of the site, I found that still same number of seats were available which existed before doing the reservation giving me the impression that reservation effort had failed. No message was, however, received on my registered mobile to this effect. As such, I proceeded with doing reservation by my HDFC card in which I was successful.

3. About 15 minutes after doing the reservation I received two messages from the irctc and thereafter mails indicating that I had made bookings twice. I am setting the details of these two tickets as under:
(i) PNR - [protected], Coach A 1, Berth - 7
(ii) PNR - [protected], Coach A 1, Berth - 33

4. My claim may be verified from the fact that both the reservations have been done on the same day with a few minutes in between difference.

5. I propose to cancel the ticket mentioned at part (ii) of para 3 above. However, proceeding with normal cancellation is frought with deduction of stipulated charges which happen to be significant. Moreover, it can be seen that I am not at fault in the matter. Kindly advise me through return mail how I can proceed with this. As said above, I am yet to initiate the cancellation procedure.

Regards,

Sanjay Kumar Gaur

Dear Sir,

I am very much dishearted and not at all satisfied by the service you have provided me during my journey from kachiguda to tirupathi on date 27 and 28th in venkatadri express pertaining train number 12797 coach number B3.

The following are complaints:

1. Ac is not working well.

2. Toilets are not at all clean

3. Complaint was given to train attendee but, Ac technicia refused to solve the issue. Why?

4. No helpline numbers were available on any of the wall of train. Why?

5. From the help of ticket I have got numbers tried following numbers and no one picked up the phone. Why?

[protected]/011, 39340000,[protected]

Informed to Tc also about these issues but of no use.

Now I am asking you with due respect to where are the service against my ticket ?

When you can't provide service you are not authorised to charge for it.

I want my money to be refunded.

Worst service ever.

Thanks,
Bharath
Passenger
Contact_[protected].

I am travelling in hwh - jodhpur exp in 2nd ac on 26th of december from kolkata train no: 12307, pnr no: [protected].in around mirajpur area one of the pantry tea boys named "prakash shaw" was picking up the used tea cups from the dustbin and was washing them for reuse. When we saw him doing so, he replied that he was just picking it up for counting. They even refused to give the complain register so that we could lodge a complain therethis is totally unexpectable and unbearable and an immediate action must be taken keeping in mind the sanitary and hygienic of the passengers. Jai hind

I had booked a ticket for 3 passengers and we did not travelled because train was more than 10 hours late by its original time so i raised tdr against the pnr. I am expecting that sum of money to be credited to source.

Before filing tdr, i have already called several times at irctc customer care to check for any other method to get refund as trains were getting much delayed and i cannot travel in such situation since my father is a patient.

They have asked me to file tdr and amount will be refunded only if train would be delayed for more than 3 hours.

Pnr [protected]
Transaction id [protected]
Train no 12560
Date of journey : 8 dec 2016

Now today i have received mail as below
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by the chief commercial manager/refunds ne due to reason, as per chart, passenger has travelled as per the indian railways refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Tdr filing time :[protected] date of boarding :

Sir my complain is for tdrrelated. My journey is on 19nov2016 from ara to bangalore. The train is too late more than 3hrs. The rule is irctc above 3hrs late passengers file tdr. On this rule i am filed a tdr, my details is pnr-[protected], cancellation id-[protected] filing date is 19nov2016. The status shown is tdr repudiate. No refund from there. Plz return my fair amount.
Regads

Dear sir/madom, this is to complain about cleanliness or train. Sir i am travelling in train no 15930 in the compartment no"b3".in fact of travelling in ac which we have paid we don't get proper supply from pantry car. Other hawkers and vendors have even not left the ac bogies.
I didn't see any other pantry car member cleaning. I would request you to take some action

Hi.
I travelled from bangalore to hyderabad on 22nd of dec 2016. We travelled in rajadhani express and it was a pleasant experience to us.. The food that was provided was good in terms of quality and taste. The bedspread and quilts given also was very good.. We enjoyed our journey.
We left from hyderabad on 25th evening and this time we chose garibrath. As the name was the train. It was a very bad experience for us.. We had to pay 25 rs extra for obtaining bed sheets and quilts per person which was still fine... But atleast we expected them to be clean any hygienic.. We bought them mainly because we had a 4 year old kid with us. When we bought them there were bed bugs in the quilts and the spreads.. Which not my 4 yr old niece and she developed rashes. There were lots of bed bugs on the sides of the coaches also. The train was very dirty. All over it was a very disappointing experience.. I really don't know if this complaint will make a difference.. But i really wish it would. The pnr number is [protected].

Ear Sir/Madam,

I had booked ticket from Anand Vihar Terminal to Muzaffarpur on 26/12/2016 for journey on 25/04/2017. PNR no: [protected] and Transaction ID: [protected]. While 1st booking, payment of ticket is deducted but ticket was not booked and IRCTC page gone so I tried again and at 2nd booking, payment was deducted and i got the ticket. So for 1 booking, my account is deducted twice with amount 6965.00. So request you to look into the matter urgency and refund my unnecessarily deducted amount 6965.00.

I booked tickets from mathura to kota 2 times and each time money was deducted and transaction failed one time for 680 and 181 please refund it

Account Name : Mr. SHUBHAM SHARMA
Address : TECH MAHINDRA LTD. OPP. TCS,
RAJIV GANDHI IT PARK, MIDC
HINJWADI PHASE III. PUNE.-411057
Pune
Date : 26 Dec 2016
Account Number : [protected]
Account Description : SBCHQ-CSA-PUB IND-CSGOLD-INR
Branch : MIDC, HINJEWADI
CIF No. : [protected]
IFS Code : SBIN0010203
MICR Code : [protected]
Nomination Registered : No
Balance as on 15 Dec 2016 : 21, 156.17
Account Statement from 15 Dec 2016 to 26 Dec 2016

22 Dec
2016
22 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATIONS LNOIDA-
400.00 19, 096.17
22 Dec
2016
22 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATION LTNOIDA-
45.00 19, 051.17
22 Dec
2016
22 Dec
2016
POS PRCH-POS
[protected] ONE 97
COMMUNICATIONS-
60.00 18, 991.17
22 Dec
2016
22 Dec
2016
POS PRCH-POS
[protected] ONE 97
COMMUNICATIONS-
239.00 18, 752.17
22 Dec
2016
22 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATIONS LNOIDA-
239.00 18, 513.17
23 Dec
2016
23 Dec
2016
POS PRCH-POS
[protected] ONE 97
COMMUNICATIONS-
80.00 18, 433.17
25 Dec
2016
25 Dec
2016
POS PRCH-POS
[protected] ONE 97
COMMUNICATIONS-
100.00 18, 333.17
25 Dec
2016
25 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATION LI-
680.00 17, 653.17
25 Dec
2016
25 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATION LI-
170.00 17, 483.17
Please do not share your ATM, Debit/Credit card number, PIN and OTP with anyone over mail, SMS, phone call or any other
media. Bank never asks for such information.
**This is a computer generated statement and does not require a signature.
Have you downloaded our mobile wallet State Bank Buddy? Available on Android and IOS.
Txn Date Value
Date
Description Ref No./Cheque
No.
Debit Credit Balance
25 Dec
2016
25 Dec
2016
TO TRANSFER-INB IRCTC Ltd
-
[protected]IGAA
MMZHS5
TRANSFER TO
326
181.50 17, 301.67
25 Dec
2016
25 Dec
2016
CREDIT INTEREST-- 102.00 17, 403.67
26 Dec
2016
26 Dec
2016
POS PRCH-POS
[protected] CC
Avenue_checkout.freMumbai-
201.00 17, 202.67
26 Dec
2016
26 Dec
2016
POS PRCH-POS
[protected]
www.limeroad.com Gurgaon
-
806.00 16, 396.67
26 Dec
2016
26 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATION LI-
680.00 15, 716.67
26 Dec
2016
26 Dec
2016
TO TRANSFER-INB IRCTC Ltd
-
[protected]IGAA
MPUFW9
TRANSFER TO
326
691.50 15, 025.17
26 Dec
2016
26 Dec
2016
TO TRANSFER-INB IRCTC Ltd
-
[protected]IGAA
MPWPS8
TRANSFER TO
326
181.50 14, 843.67
26 Dec
2016
26 Dec
2016
POS PRCH-POS
[protected] ONE97
COMMUNICATION LI-
170.00 14, 673.67
26 Dec
2016
26 D

25 Dec 2016 [protected]-IRCTC_NEW

[protected] 25 Dec 2016 11.50

25 Dec 2016 [protected]-IRCTC_NEW

[protected] 25 Dec 2016 1, 305.00
Please see this transaction without any PNR or ticket details my account is debited. It seems that either there is something wrong or this may be a fraudulant act. Please enquire and return the amount in my account at the earliest. A line of confirmation will be highly appriciable.

Transaction ID From To Date of Journey Reservation Status Trans.Amt() Transaction Date Payment Status Failure Reason
1 [protected] JBP NZM 11-Dec-2016 Not Booked 1397.76 04-Dec-2016 Payment Failed FAILED.
That the above said transaction was done by me on 4/12/2016 but till today I am not receiving any single penny.. and also requesting so much time to customer care of irctc but no results only assurance.. plzz refund my money..

Dear Sir/Madam,

I had booked ticket from Panvel to Surat on 24/12/2016 for journey on 26/12/2016. PNR no: [protected] and Transaction ID: [protected]. While 1st booking, payment of ticket is deducted but ticket was not booked and IRCTC page gone so I tried again and at 2nd booking, payment was deducted and i got the ticket. So for 1 booking, my account is deducted twice with amount 781.50. So request you to look into and refund my unnecessarily deducted amount 781.50.

I had booked a tatkal ticket on December 11, 2016. while log in there were 101 tickets available. and at the time i am completing my transaction i was in wait list 79(TQWL 79).
And the ticket was auto cancelled by irctc it self. and i got sms that amount 355 will be refunded. once i enquired customer service they told amount will get credited in 6 days. And now in the log in, its showing the amount is refunded to the hdfc bank account. Actually i have closed my hdfc bank account last month. I booked the ticket through my Icici bank account.

Even I mailed about this to the irctc([protected]@irctc.co.in) with attached Icici bank statement. No response/reply for my mail.

I am keep on calling irctc customer care number for past one week. but No response for my calls.

This is my second complaint regarding this same problem in this website.

I do not even have money for my daily needs(food and petrol fare) for this month. I am suffering from mental health problem depression and also economically I am suffering a lot due to this problem.

I have attached the screenshots regarding this. Please do the needful at the earliest.

PNR - [protected]
Train - 12672
DOJ : 11-Dec-2016
Transaction Id : [protected]
Cancellation Id : [protected]
Journey from: Coimbatore
Journey to: Chennai

Resolution:
Request refund of full amount 415 and also the penalty for the late and irresponsibility from irctc.

I am sanjiv sharma and i would like to complain about the amount money that hasen't been refunded to me of the cancelled ticket, the refundable amount is 5100 and the ticket was cancelled[protected] and i haven't recieved my money as yet i had asked my bank about the refunded money so he said that he hasn't recieved the money .So i would like to request to refund my money as soon as possible.

I have booked a ticket from Bangalore to Trichy for Feb 5, 2017. The ticket fare is Rs.905 is debited twice. I have given my Indian Bank debit card No for the reservation. But the amount is taken from my Indian bank as well as ICICI since it is synchronized with PAYTM.

PNR - [protected]
Transaction ID - [protected] to IRCTC [protected]
00026789 to IRCTC [protected]
Kindly refund the extra amount to my account. For further queries, mail me [protected]@gmail.com

We have booked some online tickets for our marriage purpose.
PNR's listed below -
[protected], [protected], [protected]
But due to train route diversion between Kanpur (CNB) to Lucknow (LKO), train got cancelled in Kanpur station as per status on journey dates.
As per communication with irctc care team (a very late reply) that "we have filed the TDR request".
Then again after a long time I have received mail that your TDR request repudiated.
Firstly passengers can book tickets 4 month before (very difficult to plan) & then IRCTC/Railways cancel the train without any prior intimation.
At least they should give an intimation via sms or mail.
At that day the train status showing cancelled at Kanpur station & if train depart next day or delay then there is no sense of travel.
I am tired of sending the chaser to [protected]@irctc.co.in...no reply at all. What a passenger can do in this situation ?

Could you please tell me why TDR request was cancelled ?
Very unhappy with IRCTC/Railways service this time.

We had purchased a train ticket to travel ANVT TO SPJ in 2017 at February 14.
Train information
Train no:-12570
PNR No:-[protected]
We had cancelled this ticket due to some personal reasons on 30 November 2016.
Refound money after cancel does not credit in my account .
So, I kindly request to you please credit refound money in my account.
THANKING YOU

Today, I booked tatkal ticket from https://www.irctc.co.in and after entering the payment details during first attempt, the site went down and the page expired. Then I went into my booking history and found that the ticket wasn't booked. After checking it twice after 2-3 minutes, I went ahead and booked another ticket and thought the earlier debit from my account would be refunded but then after some time, I saw two tatkal tickets for the same journey are appearing in my booking history.

The PNR numbers of the two tickets are as mentioned below:

[protected]
[protected]

I called to IRCTC customer care, requested to cancel / refund PNR [protected] and they refused to provide any help for this duplicate transaction due to IRCTC fault.

I also mentioned that during tatkal hours IRCTC does not permit to book more than 1 tatkal ticket from same id than how can second ticket is booked.

This is the complete case of harassment to consumer, your making consumer payable for system issue at your end.

IRCTC is a government body and they should take responsibility of any such kind of issue due to their inefficiency.

If government body is responding in this way than how can we expect good conduct from private sector. and this is the time our respected PM is requesting people of our country to do online transaction in cashless mode but this type of incidence is totally against his vision and mission.

I request your help to take up with IRCTC to refund ticket charges of duplicate booked tatkal ticket, PNR [protected].

Sir,
I am regularly using irctc website for booking tickets. But yesterday i made a booking for garibrath. I paid using paytm wallet.. But i didnt got the tickets.. So i made another payment using icici netbanking.. That also same like that. My cash debited from account and didnt got the ticket. Because of that my trip cancelled. Today also i booked ticket for mangla lakshadeep exp using my another irctc account and my another hdfc account.. The same happen again. Total i lost around 14000 rupees.
My account details of irctc i am providing.

User name: ashilpks
Mob no: [protected]
Email: [protected]@yahoo.com

User name: ashilpk
Mob no: [protected]
Email: [protected]@gmail.com

These 2 accounts are my own.
Please do refund of the same.
Yesterday onwards i am trying to contact irctc. But the 3 contact number you are provided is not attending any call. I am totally disatisfied with your service now.
I kindly request you to refund my amount as soon as possible.

Regards,
Ashil pk