Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Payment is successful but ticket is not getting booked. It says "Currently this service is unavailable. We regret the inconvenience caused. Please try after some time."

My account got debited 4 times with the amount, but no ticket was booked.

Let me know how do i get my refund back.

Attaching the image of successful transaction and no ticket booked.

This incident happened 4th time...

Dear IRCTC Team,

I booked tickets on IRCTC via Paytm on 10 Dec, out of which train 12498 got cancelled. The details are:

PNR:[protected], TRAIN:12498, DOJ:12-12-16, 2S, ASR-NDLS, Dep:15:10,
PRITAM SINGH, D9 73,
Fare:170, SC:0.0+PG CHGS+AGENT CHGS

As per mail received from paytm, they have initiated the refund amount and asked to contact IRCTC for the reversal of charges and ticket...

I had made a booking on train no. 19040 avadh express on 9th dec 2016 from surat (St) to bdts bearing pnr no.[protected] in class sl. Since, the train was late 14hrs 55min (Ie by more than 3 hrs.), i had filed tdr online through irctc website and booked another ticket on train no. 19038 avadh express on 10th dec 2016 from surat (St) to bdts bearing pnr no. [protected] in class 3a. This train was also late by 6hrs 7min (Ie more than 3 hrs) and...

I had booked an tatkal ticket last week. while log in there ticket were 101 tickets available. and at the time i am completing my transaction i was in wait list 79(TQWL 79).
And the ticket was auto cancelled by irctc it self. and i got sms that amount 355 will be refunded. once i enquired customer service they told amount will get credited in 6 days. but i did not get any amount from irctc.

PNR - [protected]
Train...

I was travel from muradabad to sultanpur without ticket on 15.12.2016 by train 12392/Shramjeevi SF Express in S6 coach, TT came to me and charged ticket fare with penalty and i paid for it, TT had not wear his name plate also so it is not possible for me to write his name.he charged me Rs. 350 for fare and Rs. 250 for penalty.later on i checked ticket fare on IRCTC site which shows that the fare amount is Only Rs. 300.he charged me Excess...

I have booked a ticket from ANVT
to PNBE on 4th Aug, 2016 and Date of Journey was 5th Aug 2016.
For reason the train was late more than three hours and passengers have not travelled, I filled the TDR for the same in IRCTC against my ticket and the
status was turned to CR Registered, but the amount was not refunded yet.
I am not sure what else I might be missing to get amount refunded. Please let me know what I...

Dear sir,
There has been an issue with my refund of Rs 2030 in my bank account.
I had made a cancellation of ticket on 29th of November, 2016 (PNR : [protected]).
I was supposed to get a refund of Rs 2030 within 4-7 days. Whereas my status on the site shows amount sent to bank but I have gotten no such amount on my bank account. Please take into consideration my problem. I have tried to call on customer care service...

I have booked train from jhs to nzm on 5th decemeber via irctc
Date of journey: 05-dec-2016
Date of boarding: 05-dec-2016
Date of booking: 05-dec-2016
From: jhansi jn (Jhs)
To: h nizamuddin (Nzm)
Chedule departure time : 05-dec-2016 23:40 hrs (Night)
Tdr filing date: 05-dec-2016 23:12:45 hrs
But this train got delayed by more than 11 hours, so i filed a tdr filing date: 05-dec-2016...

Date of Incident: 01-Dec-2016: 08:12:37 PM
Transaction ID: [protected] RR Reference No: HBJRR638661

I am very sad that IRCTC, such a reputed company has very poor logic implemented in the website.
I booked a retiring room at 08:12:37 PM on 01 Dec, 2016 for 12 hours, Check in date : 01-Dec-2016 and Check out date 02-Dec-2016. Logically, It should be booked the room for 01-Dec-2016 08:00 PM to 02-Dec-2016 08:00 AM...

PNR NO : [protected]

Cancelation id : [protected]

DLI ASN 08-Dec-2016 CR Repudiate 08-Dec-2016 16:26:32 HRS

Why its not refunded please give detail reason, because I am a poor man and this is Hard-earned money by me.

Note : This is not first case mostly happens with Kalka mail passengers as I reviewed from other passengers also.

Expecting Good Reply.
br...

Today morning i go through the site of IRCTC .From there i am trying to book ticket.Every thing happened smoothly but at end (the time of transaction), Money from account get deduct but i didn't get the ticket.
I am trying to call on IRCTC complaints number but no body is there to pick the phone call.
I think, all the number which is uploaded is totally useless.

please reply me either by call or by mail.
...

Dear customer,

With reference to refund against pnr number [protected] with reason train late more than three hours and passenger not travelled., it is advised that tdr claim case has been regretted stating no edr has been fed against the particular pnr as party has travelled on[protected] by chief commercial manager/refunds /null. As per your appeal, chief commercial manager/refunds /null has been requested to reopen the case...

Hi Sir,

I am travelling from secunderabad to bubaneswar in Vishaka express today. i am suffering from motions. when i am using toilets, mug is not available.

i requested TT to provide a complaint book but he rejected why i dont know.
this is how railway department is working.

can you please provide mug.

train no: 17016
box no :S14
pnr no : :[protected]
date...

I booked a ticket for gujarat on 18 dec 2016 but i am unable to cancel it it is showing the dialog box
cancellation not allowed
what is this i have got many such complaints like this
is this the u r providing us
shame on u all
what are u doing sitting there
also i cancelled a ticket last time but no refund took place
this is the service u r providing what
i appeal to see my message...

I was booking a ticket for dated 27.12.2016 in balia sealdah express train for the station chapara to sealdah i had made payment thru hdfc online banking, payment was made successfully but ticket not received passenger name Tuntun Ray age 25 male, amount Rs.351.50
Therefore i am requesting you to please look into the matter and refund the money as soon as possible.

Regards
Tuntun ray...

Respected Sir/MAdam,

I have booked my return three tickets from Jaipur to Bandra (Aravali Express) dt.11.12.2016 in Sleeper as well as 3A, I got a Chart preparation message from IRCTC that my 3 sleeper tickets got RC seat and in 3A tickets 2 are on waiting and 1 got RC seat, so I didn't cancelled any of the tickets and my one ill friend travelled in 3A RC Seat and We two travelled in Sleeper class, as I was unaware of the...

I am getting a message "Bookings are not allowed as your account has been suspended." in the my IRCTC account.

IRCTC account name is rail_kam

I had also written mail to [protected]@irctc.co.in. But there is no response.

I am using my irctc online booking for many years.

Please help me is resolving this issue.

General feedback:
Whatever logic to be applied for suspension...

Dear sir/Mam,

Please resolve my issue, on 14th dec'16 I booked tickets from my login id (shashi1164). From ndls to Vaishno Devi & return journey. on that time i have done three transaction.

During booking NDLS to SVDK
successfully booked and amount debited 1166.50/- on[protected] at 22:04 hr)

During booking of return ticket :
1. first time amount deducted but ticket confirmation not...

Dear sir/madam,
I had booked a ticket from sta to hbj journey date 04-nov-2016, but the train got late from more than 12 hours. I had filed the tdr on the same day at 02-aug-2014 17:39:48 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap.
As per rule total amount of ticket should be refunded if the train...

I had made an attemt to book a ticket from bhopal to gwalior from jabalpur-newdelhi express (12192 / jbp ndls sup ex), but after making the payment through sbi online the message displayed was "session time expired", ticket was not confirmed but the amount rs. 256 was deducted from my account and was not refunded.

O please look into this matter and refund my money as soon as possible.

Incl: transaction history...