Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Name-harekrushna swain my irctc user id-hkjhili mobaile no-[protected] i have mistaken in my irctc registration by entering the wrong mail id. Wrong mail id i have creted is [protected]@gmail.com my original correct mail id is [protected]@gmail.com so kindly i aplogise for enterning wrong email id plese support me chnge the correct id or change by yourself

Dear Sir,

This is to inform you that, as per my several trailing mails to IRCTC regarding refund of amounts deducted during booking of two tickets but unfortunately transaction got failed and after the expiry of more than 1 month the amount still pending on IRCTC parts for refund.

Further I have already provided you the screenshot of IRCTC login’s failed transaction, login ID, bank statement but now action were taken and the amount still pending for refund.

I am tried to contact IRCTC sever times but the number given in site is seems busy all the time.

this is a kind of mental harassment to me as i am following with IRCTC since 28.11.2016.

Looking into the matter and refund my deducted amount at earliest.

Hi,

My account number is [protected].
With bank of baroda AIIMS Bhopal branch. On 30-12-16 twice I tried to book tickets with irctc . The amount was 1475 each time. Transaction numbers were[protected]/ HBBR [protected] /IRCTC
[protected]/HBBR[protected]/ IRCTC.

The transactions could not be completed and I have yet to get my money back in my account.

Hi Team,

I am not able to book tickets via IRCTC site as I am getting below error.

"your account has been suspended"

More over, I have IRCTC eWallet money in this account and that too Rs.1479/-.. So please activate my account as soon as possible.

Please help me to get my money back, please do the needful

Expecting a quick response from you.

--
Jobin
[protected]

Hi Team,

I would like to inform you that on 30th Dec'2016 i was trying to book a flight ticket from IRCTC application in which i had login as a guest user after some time i had received mail from IRCTC that"Flight ticket not booked but deducted amount from account" and in this mail Email team asked me to provide Irctc transaction id or user id but as i am a new user so i do have information about transaction_id so in response to that mail i had informed to IRCTC team that i had login in IRCTC as a guest user and Rs:5588.50 has been deducted from my account and i had requested them many times by mail to kindly call me as the toll free number of IRCTC[protected]is always busy but they didn't even respond and now i am totally feeling helpless that their is no customer care number on which i can call and IRCTC Email team are not able to call me or even mail me and acknowledge my concern.

so its my kind request to resolve my issue at earlist

I am having all the detail that the amount has been credited in IRCTC account which is confirmed by my bank.

Best Regards,
Karan

I purchased 1 ticket online for secunderabad to nagarsol by '17064' ajantha exp on 31st december, 2016 at around 18.10pm. I used my debit card of axis bank from-where a sum of rs. Inr 430 is debited on 30/10/2015 at 11:09 info:pur/irctc/new delhi/irctc/seq no 14182 (As per sms recieved in my mobile no. [protected]). But i found neither any ticket nor any booking history.

On 30/12/2016 i booked a ticket from my id dawnrits from irctc with freecharge wallet.
During transduction amount deducted but ticket not booked. Now freecharge refuse to refund as they say that they have successfully paid money to irctc and noe railway will refund nd i m not getting any refund status on my irctc id.
so please refund the money.
(OrderID:[protected]).

This complaint is regarding my not receiving the refund amount even after 10 days of cancellation of my tickets on 20 December 2016. The PNR Numbers of my cancelled tickets are: [protected] and [protected]. My irctc account under My Transactions Refund history shows that the tickets have been cancelled and the amount refunded, but the refunded amount has not reached my bank account.
I have been communicating on customer helpline and through mail since 23 December 2016. My previous IRCTC complaint Ticket Numbers in reverse chronological order are:
[IRCTC #4706093], [IRCTC #4699349], [IRCTC #4695416], [IRCTC #4695374], [IRCTC #4692297], [IRCTC #4678386], [IRCTC #4653638, [IRCTC #4650862], and [IRCTC #4642788].
I had also mailed them my bank account statements several times in the past.
I’m now very anxious about the whole affair. Please resolve the issue

Ir, I'm a regular customer of your site IRCTC. It was very unfortunate that today while I was booking an e-ticket a notification informing "Rejected from Bank. [ Transaction Id: [protected] ]
You can choose another payment option and try again." like this came. This is the first time I'm facing such a problem and I'm confused. i have done payment throught netbanking and freecharge wallet I humbly request you to see through the problem and fix it as soon as possible Your's truly, jitender

Dear Sir,

we have making train ticket in irctc side from my id Nonu1997 for 02 passenger in tatkal service. after payment of first time directly escape from side...so we have login again and make ticket and payment..
Then we have look in book ticket history and saw both transaction are confirm ticket..amount should be diffrence..
1 pnr no. [protected] with tran.id [protected]
2. pnr no. [protected] with trn id. [protected]
then i am mail to irctc care and they were tell me about not cancel tatkal ticket... but this is site mistake. how to make another transaction confirm.
because after one transaction site not allowed another transaction.
so Plz do the needfull

regards
Anil sharma

Hi support team,
I have booked a tatkal ticket from BNW
To GKP for Gorakhdham Express on 9th Nov,
2016 and date of journey was 22nd Nov, 2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 9th nov, 2016.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 22-Nov-2016 19:30:02 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no: [protected]
Warm regards,
Durgesh

Sir/ Madam,
I had attempted to book a ticket from thiruvalla(TRVL) to Thrissur(TCR) on[protected] in yeswantpur express (train number 12258). But the transaction of payment was failed twice and i was shown that transaction was rejected by bank. Later i got two messages from my bank that an amount of 340 plus service tax was deducted from my sbt account with transaction ids[protected] and[protected]. So i humbly request to do the needful for the refund of my amount.

Thanking you.
Yours sincerely,
AJU T THOMAS

Dear Sir,
On 24th of December, I have booked ticket from Barabanki to Gorakhpur In Avadh Express, but the ticket couldn't booked and money of RS.175 and some service tax was debited from my account.This money wasn't refunded back from that day.
I would request u to plz refund my money.
Txn number:[protected]
Name:Ashim Chakravorty
Account number:[protected]

[protected], I paid amount of 450/- from my debit card ...IRCTC connect application, after sometime when I entered otp transaction had declined, but amount is deduced from my account.So what I should have to do for getting back of my amount which it was made
It was done with Paytm transaction on

POS [protected] at irctc_Paytm txn#[protected]
Is there any solution for me to get money back to my account
So please reply me
My contact number:[protected]
Email: [protected]@gmail.com

Dear Sir,

Please tell me proper reason, Since the train delayed by more than three hours and passenger not travelled and TDR claim for the same day. As per the railway rules, Why TDR refund is not received since 02-December-2016 yet now ?

Please check and let us know the reason behind.

Ticket Details

PNR Number Transaction Id Train Number From To Date of Journey
[protected] [protected] 12876 / NEELACHAL EXP New Delhi Lucknow 02-Dec-2016

Passenger Details

Sl No. Passenger Name Age Sex Reason for TDR
1. VISHAL NARAIN 32 M Train Late More Than Three Hours and Passenger Not Travelled.

Authority:- Railway Board letter No.TCII/2003/2015/Refund Policy/1 dated 06-Nov-2015 The Gazette Of India Notification Dated 04-Nov-2015.

TDR filing Reason

Refund Eligibility as per Railway Refund Rules

Train Late More Than Three Hours and Passenger Not Travelled.

TDR shall be filed before the actual departure of the train for availing full refund

Regards
Vishal Narain
Mb No : +91-[protected]

This is regarding the TDR that I filed against the PNR number [protected].

This TDR request has been rejected claiming that AS PER CHART, PASSENGER HAS TRAVELLED.

The train departure date was[protected] and I did not travel in this train since it was late by more than 7 hours and I had to attend a function in Kharagpur on 8th.

I would like you to verify the chart again. And if the chart shows as the passenger travelled, it was definitely not me, there has been some mistake from the TT side.

If you want I can show you the proof of where I was during which the train travelled.

I even wrote mail to IRCTC about 10 days ago.

IRCTC #4638397 got auto generated but no response from irctc.

I bought a cup of coffee at booth no 33, platform no 4 at new Delhi railway station. The coffee provided was stale and unpalatable. Despite request the vendor refused to replace it and on top spoke in a rude manner. Kindly take appropriate action against the vendor. Besides selling substandard product the vendor has the audacity to challenge the authorities and has openly stated that do whatever you can.

Dear sir/ mam, I booked two train tickets through IRCTC for 16th December 2016. Then i had got some issues so i had cancelled the tickets on 14th December 2016. In the refund details it is showing that the amount has been refunded but the amount has not come in my account. I had a request to you to take any action.My details are NAME -ASHISH PRATAP SINGH /MOBILE NUMBER-[protected]/Transaction ID-[protected] /Cancellation ID-[protected]

Sir/Madam,
This is in continuation of my earlier mails dt. 13th and 19th December, 2016 written to customer care, irctc, with no response from their side till date but mere assignment of ticket IDs 4604000 and 4552762.

2. To recapitulate, on part of the error occurred on the webpage of the irctc site, I was deducted charges twice owing to reservation made so. I am recapitulating the event below.

2. I tried to book ticket i.r.o. Sh. R Ratan Giri for journey from MUV to NDLS in the train no. 12559 on 11 December, 2016. I made the necessary payment by Citibank credit card. After making the payment, in the final stages, the web page of the irctc site went unresponsive giving me the impression that my booking had failed, although at the same time, payment from my card was deducted. On immediately checking the status in the 'seats available' caption of the site, I found that still same number of seats were available which existed before doing the reservation giving me the impression that reservation effort had failed. No message was, however, received on my registered mobile to this effect. As such, I proceeded with doing reservation by my HDFC card in which I was successful.

3. About 15 minutes after doing the reservation I received two messages from the irctc and thereafter mails indicating that I had made bookings twice. I am setting the details of these two tickets as under:
(i) PNR - [protected], Coach A 1, Berth - 7
(ii) PNR - [protected], Coach A 1, Berth - 33

4. My claim may be verified from the fact that both the reservations have been done on the same day with a few minutes in between difference.

5. I propose to cancel the ticket mentioned at part (ii) of para 3 above. However, proceeding with normal cancellation is frought with deduction of stipulated charges which happen to be significant. Moreover, it can be seen that I am not at fault in the matter. Kindly advise me through return mail how I can proceed with this. As said above, I am yet to initiate the cancellation procedure.

Regards,

Sanjay Kumar Gaur

Dear Sir,

I am very much dishearted and not at all satisfied by the service you have provided me during my journey from kachiguda to tirupathi on date 27 and 28th in venkatadri express pertaining train number 12797 coach number B3.

The following are complaints:

1. Ac is not working well.

2. Toilets are not at all clean

3. Complaint was given to train attendee but, Ac technicia refused to solve the issue. Why?

4. No helpline numbers were available on any of the wall of train. Why?

5. From the help of ticket I have got numbers tried following numbers and no one picked up the phone. Why?

[protected]/011, 39340000,[protected]

Informed to Tc also about these issues but of no use.

Now I am asking you with due respect to where are the service against my ticket ?

When you can't provide service you are not authorised to charge for it.

I want my money to be refunded.

Worst service ever.

Thanks,
Bharath
Passenger
Contact_[protected].