Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir I travelled through New Delhi-kanpur shatabdi express on 21/12/16. (PNR no[protected]The train was delayed by 20 minutes. And reached kanpur central at 9:15 PM. As per dinner time it must have been provided at 8 PM but neither soups nor dinner was provided.
So kindly look after your services because they are too poor.
Plus the food quality is deteriorating day by day. There were rats in the train and they create havoc .

This is in reference to Ticket booked online vide PNR Number: [protected] in Lucknow Swarn Shatabdi for journey on 10.12.2016 under Tatkal Quota to attend marriage ceremony of the son of my cousin.

Details of the Ticket:
PNR Number: [protected]
Date of Journey: 10.12.2016
From: New Delhi
To: Lucknow Jn.
Train No. 12004 LJN Swarn Shatabdi
Class: Chair Car
No. of Passengers - 4
Fare – Rs. 4940/-

TDR details
Transaction ID: [protected]
TDR Filing Date: 10.12.2016; 14:31:47 HRS
Cancellation ID: [protected]
TDR Status: CR Repudiate
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

On the day of journey i.e. 10.12.2016, the Shatabdi from Lucknow to New Delhi (12003) was running very late and had started from Lucknow at 12.30 AM on 10.12.2016. The customer care executives of 139 enquiry were time and again telling that as the train coming from lucknow was late, the train from delhi would depart only after arrival of train from lucknow. We were assured and started checking the time of arrival of train from lucknow (12003). However, the train from New Delhi departed at 1.40 pm long before the arrival of the train from lucknow. This breach in earlier stand taken by Railways led the utter chaos and by the time we reached New Delhi railway Station, the train had already departed. We were, therefore able to file TDR only at 2.30 pm, the earliest possible time after missing the train. We ultimately travelled to Lucknow on the same day by car and returned to new Delhi on 13.12.2016. The receipts of toll taxes paid on the way to lucknow and back during the journey is enclosed as proof.

As per the Indian Railways Refund Rules and TDR Filing w.e.f. 12-NOVEMBER-2015, the refund is available only in TDRs filed before actual departure of the train. However, in this case, the passengers including the undersigned missed the train due to wrong information provided by the 139 executives (The call records to 139 from my number [protected] on 10.12.2016 may be checked for cross verification). The confusion created by the Indian Railways led to the missing of the train which not only caused monetary loss but also the mental agony of not being able to reach in the family function. Ultimately we had to leave by car which was very risky due to the foggy weather condition. The breach of trust caused by railways in not refunding is also antagonising. In the circumstances, we claim the compensation for the monetary loss, mental harassment, agony, risk involved in travel by road which is the sole responsibility of the careless attitude and cumbersome mechanisms of obtaining information from Indian Railways. It may also be noted that status of running of trains is at times different at different mechanisms/platforms of Indian Railways available for obtaining such information.

The complaint vide No. W/NR/DLI/[protected] dated 22.12.2016 was also lodged with online portal of Indian Railways www.coms.indianrailways.gov.in. However, Railways have closed the complaint with the remarks, “As per railway rules in case of train late more than three hours TDR should be filed upto actual departure of the train and against pnr number [protected] you have filed the TDR on 10-Dec-2016 at 14:31:47 HRS, hence this case has been regretted by zonal railway due to not filed in prescribed time limit. Further If you are not getting proper response/wrong information from 139 then you may send your detailed grievance to [protected]@irctc.com to check and resolve the case.”

Being customer, it is expected that Railways would resolve all the grievances in a single window. While, the rules have been cited for the inability to accept the grievance, however, the laxity and the confusion created by the railways and the loss of customer consequent to that has not been addressed to. The silence of Authorities on the laxity of railways amounts to committing a grave mistrust with the customer and is liable to compensation.

It is therefore demanded that the Railways should be penalised for such laxity in the services for which they are charging huge money. Rs. 5000/- of a customer cannot be forfeited by railways citing rigid rules when the situation is out of their control and the trains are late beyond the reasonable time. This has to be explained by railways.

Dear Sir,
On Sunday that's on 18th Dec I tried to book railway ticket through online service.The amount Rs 2055 was didected from my bank balance but the ticket was not issued.Then I called up customer care and got to know that in 3 working days the amount will be deposit to my account.Here in the attachment it shows that amount is been settled down but didnt receive yet in my account.Please update me about my amount to be received.Below is the details
Transaction ID [protected]
From SBC to ABR
Date of journey 30th Jan 2017
Train no16508

To,
The chief commercial manager (Refund),
N. F. Railway,
Assam

Subject:- e ticket refund of railway reservation amount.

Sir,
I have booked the following e-tickets from chaparmukh (Cpk) to dimapur (Dmv) in avadh assam express train no 15910. Journey date was 17/12/2016
Transaction id-[protected]
Pnr no-[protected]
But the train was cancelled from 15/12/2016 to 5/01/2017.

Tickets refund amount was not yet received total fare rs-695

Thanks
Ukhdeb barman
[protected]

Dear Team,

It is almost 1 year gone my amount is not refunded, every time I ask IRCTC guys either on phone or mail they say that we have send your query to concern department and nothing happens. Every time we have to follow-up,

These guys are mentally and financially harassing people and stealing their trust on IRCTC. This is simple cheating with customers.

When train was more than 3 hours late and passenger was not traveled then why amount is not refunded?

I have called on your pathetic call center for TDR inquiry numbers no one picking the phone, numbers are below.
TDR inquiry numbers : [protected], [protected]

Customer Care No. :[protected],[protected] They are not talking properly )

Transaction ID: [protected] Train No./Name: 12401/MAGADH EXPRESS PNR No [protected] Date of Journey: 13-Dec-2015

TDR Details
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 13-Dec-2015 21:12:57 HRS TDR Status TDR Entered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR)

I booked a ticket from NDLS to MDU: 16688/NAVYUG EXPRESS, date of boarding : 02-Dec-2016 from New Delhi, but the train got delayed by more than 3 hours so I have filled TDR for it.

Since the train delayed by more than 3 hours, as per the railway rules, i should get refund but till today I have not got any refund of the total price.

Please check and let me know the reason behind.

Cancellation ID : [protected]
Train No./Name: 16688/NAVYUG EXPRESS

PNR No [protected]

Date of Journey: 02-Dec-2016

Ticket Amount:855.0

TDR Filing Date: 02-Dec-2016 16:29:48 HRS

TDR Status CR Registered

Registration No:[protected]

TDR Zone: SOUTHERN RAILWAY (SR)

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.

Thanks,
RAJESH K GEERI
PH: [protected], [protected]

Hi,

I tried to book rail ticket on 20th dec evening from "http://www.irctc.co.in" but it failed to book and money amount (360 * 2) rs got deducted from my account as i tried for two times.

I did not received any message for money refund for this failed transaction.

I have attached screenshot for failure and irctc failed transaction.

Please look into this and respond me below contact.

Thanks,
Anand pandey
[protected]@gmail.com
[protected]

I have booked ticket in west coast(22637) express from KPD to salem.Train already came late by 30 mins.After running for 30 mins it is put on halt by 1 hour 30 mins.The local catering persons tell that everyday they are doing like this.If there is any work going on, the train can start late from the source itself. why unnecessarily passengers want to wait.there are many children and old people in the train.

I have made payment of irctc booking through paytm.money has been deducted but I have seen declined message at the time of payment and also I haven't received any ticket confirmation message from irctc.
This is my transaction id :[protected]
I have booked tickets from secundrabad to warangal on 25th of December but I haven't received any confirmation mail from you and also from them.

I booked my train ticket by irctc connect app for 29 mar 2017 by email [protected]@gmail.com through netbanking of Indian overseas bank for Rs1190.but I forget to notice the transaction I'd. During the process money was dedected from my bank account. but it showed secure.paytm.in error.but I not login to the paytm account. I waited 2 days but ticket was not booked and money was not not refunded.I wrote complaint to both irctc and paytm for two days but no action was taken. In my bank transaction it show "PAYTM-[protected][protected]@957410" . please take immediate action I had great belief on you

I Siddaram Reddy travelling from Bellary to bangalore on 19 th of dec in 16591 Hampi express train (pnr-[protected]), at yashwantpur station co passinger name krishnareddi giraddi (pnr-[protected]) has taken my cloth bag and got down.i contacted all station officer at Bangalore sbc, they told it is irctc ticket we don't have any details of the passinger like contact number, so I need contact no to call him, I am not able to get it, please help me in this matter.

On Phagwara Station Many People just got stuck just because of reckelness of people inside the train and people had important works and they were unable to get on it . Many people are crying out of buckets just because of some bloody [censored] person. Who don't want to open trains gates because of cold and there were no guards on this station .. Amritsar Howrah Express

Dear Sir / Madam

The amount has been deducted from the account but tickets have not been confirmed.
Please help us us out in this as we have to travel from New Delhi to Nashik on Urgent basis.
Called on your customer care number but call not received.

How can we book tickets if the amount has been ther in the IRCTC account and it is the month end.

Who is responsible for this?
This has happend for two time yesterday and today.

Irctc transaction id: [protected] shows confirmation pending for 24 hours after paying through paytm wallet in irctc page. Paytm wallet transaction id: [protected].

Paytm customer support said money would be refunded if ticket is not confirmed within 30 minutes from booking. I dont see my ticket/ money yet.

Irctc customer support (139) says no money was received. They advised me to book a new ticket. No information about refund was provided.

I have tried calling irctc when call is connected then no executive are receive a call? I loss rupees-50 for calling but no is pick up a call?

My pnr no is [protected] -
I want to know why my tdr request is rejected. I have filed the tdr 3 hrs before the train arrival i. E. Around 3 p. M.
3 hrs before only i got to know that the train is late by more than 3 hrs, actual time of arrival to nagpur was 11 p. M. I. E. 5 hrs late.

Please refund my money.

I am booking ticket for my father. Three times, I made a Payment through my ICICI Account[protected], but PNR Number is not generated from IRCTC. Money will be refunded after 1 week. But, I lost my valuable time and availability of reservation is gone. It is causing mental tension. What to do as I have that much money in bank account? Till time I lost Rs. 781 and substantial time. If PNR is failed to generate, IRCTC should immediately pay back amount with interest.

Amount is not credited status showing CR Registered

PNR No. [protected]
Cancellation ID: [protected]
Registration No:[protected]
TDR Zone : NORTH EASTERN RAILWAY (NE)
Date of Journey: 11-Dec-2016
TDR Filing Date: 11-Dec-2016 06:03:35 HRS
Train No./Name: 12004/LJN SWRAN SHTBD
From: NEW DELHI (NDLS)
To: LUCKNOW NE (LJN)

Please revert.

Dear sir/madam

I was booking the train ticket on the double decker 22626 bangalore (Bnc) - chennai (Mas) for the 20th of dec and twice i logged in and tried to purchase the ticket, the money was deducted but it said the service was not available at this time whilst issuing the ticket.

However, an amount of 535 + transaction fee = 546 rs was deducted twice and i do not have any ticket as well.

You have made an online payment of inr 535.0 with transaction id [protected] towards payee irctc indian railway from your account xxxxxxxx on dec, 19, 2016 at 18:31 hours.

You have made an online payment of inr 535.0 with transaction id [protected] towards payee irctc indian railway from your account xxxxxxxx on dec, 19, 2016 at 18:00 hours.

Also earlier the availability was in the general category and now it is showing me only tatkal tickets for which i will have to pay 200 rs extra which is really unfair too.

I would request for a refund of the above amount of 1192 rs = 546 x 2 through my icici account. I am also unable to book in the general quota so please compensate me for the additional charges for booking a tatkal as well

Dear Sir/Madam, I had booked a ticket from COIMBATORE JN (CBE) to CHENNAI CENTRAL (MAS) journey date 14DEC2016, but the train got late from more than 6 hours.I had filed the TDR on the same day at 14-DEC-2016 05:46:11 HRS. The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
PNR: [protected]
Transaction ID: [protected]
Date of Journey: 14-Dec-2016
Ticket Amount: 1620.0 TDR
Filing Date: 14-Dec-2016 05:46:11 HRS TDR Zone: SOUTHERN RAILWAY (SR) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY
Just want to highlight one thing, we are common people and earn money by working hard. So each penny matters to us. Let's hope for the best.

I am Shabbir kapra . I booked three tatkal tickets from sawai Madhavpur to Mumbai Central on 12 December 2016 of amount of rs 1920 . From the account of my friend Abdul Qadir on IRCTC . Our journey date is 13 December 2016 in JP -BCT exp .the train no is 12956. But tickets gone into tatkal waiting list of 44, 45, and 46. The waiting list does not clear on 13 December 2016.So my friend got SMS that your tickets have been cancelled and tickets amount that is rs 1920 has been refund to your account after deduction of rs 180 rs for tatkal charge. So the amount refundable is rs 1740. but the amount yet not been credited to my account . So it is my humble request to you to request them to refund my money ASAP because I am a student and 1740 is not a small amount for me. Please work on this complaint ASAP. Your sincerely and humble user and victim Shabbir kapra. And my bank account number is [protected]