Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I would like to bring incident to the notice of irctc. I tried booking tickets from bangalore-goa on friday/sunday. Every time after payment was made and approved, i received the notification "no seats/tickets available"

And i didn't find anything in by booking history.

While the whole experience was frustrating and horrid, i would like to know when will be the money deposited back to my account. I would hope it will be sooner.

Regards,
Vikas verma

Why e ticket is cancel automatically it should be given same priority as of i ticket and the ticket should be taken as same as i ticket we pay extra charge for it and the problem is faced during travelling or the e ticket should be cancel before the train arrival time of 3 to 4 hours or before chart preparation.
This should be an serious issue of ticket or the message should be send to the customer that e ticket is cancel before chart preparation that he could't face problem at the time of travel
And he can plan further plans of travel and i want say only that e ticket cancel message should come before chart preparation not after the train travel time...

I jeevan lama jad booked an e ticket via credit card. From new jalpaiguri to howrah pnr - [protected] which was not confirmed on time and as rules it was automatically cancelled. But i still receive the bill for that ticket rs 921/-.
So i request you to look into this matter as soon as possible. I will be very grateful to you.
Further u cancontact me on my email id - [protected]@gmail.com.
Ph no. - [protected]

Sir m jab state Bank buddy app ke under IRCTC partner site pe tatkal ticket book krne ki kosis krta hu to mujhe screen pr QUOTQ CODE CK IS NOT VALLID (88022) show krta h pahle to aisa nhi hota tha abhi to m state Bank app buddy pr IRCTC pe ja ke check Bhi nhi kr sakta ki tatkal me seat kitni h wo Bhi 12 pm ke Baad krne se bhi. Please check IRCTC partner state Bank buddy app.

Dear sir,
on 8.12.2016, train no 12032 amritsar shatabti from JUC - NDLS got delayed by 3 hrs. the train was supposed to reach NDLS by 2307 hrs on 8.12.2016.Instead, it reached at 0430 n 9.12.2016, which caused me to miss my flight from Delhi to Pune, Flight no 9W 7072 at 0330 hrs on 9.12.2016. I had to book another flight at Rs 11024. This is my loss. I need a compensation. of the same. Else i have to take the case to consumer court.

I booked a 3A/C ticket for me and my wife on a premium train of the Indian Railways from Mangalore Junction (MAJN) to Ernakulam Junction (ERS). The E-ticket did not mention the train timings and I checked your app i.e." ixigo trains" and the incorrect was mentioned though I have the latest update of the said app. Consequently my wife who is an NRI of many years suffered undue stress and mental anguish. I am providing a snap shot of the E-ticket taken with the aid of my cell phone.
I hope you will look into the matter and reimburse me for my ticket and suffering undue hardship due to the negligence of your staff.

I hope to hear from you soon.

Respected sir
i am feeling bad about the working of railway police in hampi express, they are behaving like animals .my sister and mother have to go myore from hindupur we are waiting for train so train was came . my sister reservation coach no s9.
time is 3:30am the train as came and my sister and mother try to entering in train but all coaches doors are locked.only one coach s8 is opened .basically my mother age is 68, she is not walk fastly at the time my mother trey to entering s8 but suddenly the police stopped my mom and tell to me go s9 but s9 door is locked and train halt time is 2mins .basically i know the reservation coaches all are attached i do not know why police behaving like animal.i have reservation but police is not came to me and not opened door
when i was calling to police and telled sir door is locked but the police talking very rash to me. finally i was opened door
please take action
i want to sorry from police
you are not working i will go to court

incident details:
time 3:30
train no 16591

I have tried booking a railway ticket in the irctc website on date 9/12/2016 of journey from shc to ndls on 05/01/2017 by train no. 12203. The amount rs 1000.92 (In newdelhi at irctc12027) has been deducted from my hdfc a/c no [protected]. But there is no ticket show in the list of booked history. So please consider the case and refund it to my same account.

Contact no [protected]
Mail id c. N. [protected]@gmail.com

Dear Sir / madam,

This is to inform you tht I did not get refund for my ticket ( Pnr [protected] ) which I have cancelled ... below are the details -

Booking details:

PNR No [protected] Train No 13186
Train Name GANGA SAGAR EXP From SPJ
To SDAH Date [protected]
Class 3A Boarding Point SPJ
Reservation Upto SDAH Quota General

Passenger Details:

S# Name Age Sex Seat/Berth Coach Status
1 SAURABH SUMAN 021 Male 0000 WL 12

I hv cancelled my ticket 3 days before the date of journey as it was in waiting

I would like to request you to help me in processing of my refund as soon as possible ...

Thanks !!

With Regards -
Saurabh Suman
[protected]
saurabhsuman.[protected]@gmail.com

Mai india ka aam naagrik hu mera irctc se riquest hai ki old servar id ko band karna chahiya aur sir new servar ko chalu rakhna chahiye kyu old servar par tikato ke dalal tatkal tikat kuch secendo me book kar lete hai hai aur mere jaise bahut se aam nagrik next generation se tikat book karte hai tab tak kuch minto late hai naya servar seat khatam ho jaati hai to aam nagrik kaise tatakal tikat book kare

HI Team,
I have booked a ticket of 4 passengers from TPTY to VSKP on 4th 2016. Out of four one ticket has been cancelled by myself (i got the refund) whereas remaining three one got c onfirmed & the other two in waitlist. So i thought of filing a TDR.

I have filed a TDR by 13.22 PM where as my Train schedule departure is 14:45 PM.
and it was showing as TDR Status CR Repudiate.

Transaction ID: [protected]
Tin No./Name: 22852/SRC VIVEK EXP
PNR No [protected]
Date of Journey: 04-Dec-2016
Date Of Boarding: 04-Dec-2016
Date of Booking: 06-Nov-2016
From: TIRUPATI (TPTY) To: VISAKHAPATNAM (VSKP)
Boarding: TIRUPATI (TPTY)
Resv Upto: VISAKHAPATNAM (VSKP)
Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Ticket Amount:1230.0 Ticket Type:E-ticket

Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
TDR Filing Date: 04-Dec-2016 13:22:07 HRS
TDR Status CR Repudiate
Cancellation ID: [protected]
TDR Zone: SOUTH EASTERN RAILWAY (SE)
Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIAL

Respected sir, I tried to book e-ticket from jbp to kota jn.It charged rs 1005 from my account. Trans. No.[protected] date 08/12/2016 time 10.49 am. As the ticket was not issued but return amount.My ID is S_KAM.
SMS enclosed as below
Thank you for using your SBI Debit Card 459XX7480 for a purchase worth Rs1005 on POS SBIRCTC at IRCTC txn#[protected].

I was trying to book a Premium Tatkal ticket from IRCTC website for Train No: 12150 on 9th Dec 2016. Transaction was failed and ticket was declined despite successful payment. Also, Tickets were still available at that time under this quota. I want to know the reason for failed transaction. It resulted in me not getting the ticket for 10th Dec 2016.

Transaction ID : [protected]

Today when i checked running status of Dehradun Shatabdi Express(12017) before boarding Shatabdi Express found that train will go upto Saharanpur only due to some maintainance work going on track.There were no announcement for same.When asked the ticket checker, informed that today train would go upto Saharanpur only.
Passengers were not at all aware of this fact.On my request train passenger got information by an announcement.But think of those elderly people, ladies with kids who had to complete their rest of journey by road.Is not this an harassment of bonafide passengers who paid for full journey but complelled to travel by road.
Railway knows very well that hardly anyone would file a TDR.There should have been sms alert at least 24 hours ago so that people can change or cancel their journey.

I was booked rail tickets through IRCTC .From then money decucted my account. And when i get mini statement from ATM counter then shown in statement Rs.400 Rs 658 Rs 400 deducated from my account several times. where i m not using my debit card such times to withdraw or shoping. plz help us what to do. I request u to stop corruption. And save all. If problem not solve then we can't trust anybody. And stop to shop though Debit card and stop to savings in SBI.

Hello I have booked 3 tickets under PNR [protected] for the 12th Oct 2016 (Raipur-SGP).
The train was running 4-5 hours late due to some track maintenance issue and same was confirmed by station master.
My family decided not to travel.
Charting was done so I was unable to cancel the ticket, however after filing the TDR the IRCTC team is asking me to courier the Original TTE certificate/GC/EFT issued against the PNR number.
I wanted to know how can someone pick the proof without going station and your people don't even provide the same.
Please don't harass the consumers and treat them well.
Look into this issue asap please.
Common man's money is so important and it comes after really hard work.

I am avaialble at +91-[protected] or you can mail me at [protected]@gmail.com

Regards,
Sandeep Mishra

Hello,

We booked 2 tickets, PNR no- [protected] and [protected] of Karnataka Exp(12628) of date 2-Dec-2016 from NDLS to HBJ. When we reached station, there was announcement that train is delayed by 1 hour 50 mins, we decided to wait and we waited till 1:30 AM. During this time it was only announced that train is in yard for inspection . But no time for departure was announced.

Ultimately we left the station at 1:30, and We have to travel till Gurugram and by the time Metro was also not functional. Looking at safety perspective after searching a lot we booked cab for Gurugram, and reached here by 3:30 AM.

We was so frightened and tired that we slept straightaway. And we filed the TDR next morning at around 9.30 AM.

But now by our surprise the TDR has been cancelled saying that we have to file TDR before train departure.

How can we file TDR from station where there is no proper information of train arrival + limited internet facility. also the person is so deserted by the delay that he/she even cannot find a way to go back to home, and being a girl It was very much risky for me to take a cab at this hour of time.

We want Railways to refund money in such scenarios, where delays are not even announced on station. On station it was announced 2 hours late, but actually it was more than 6 hours delayed.

I have tried to book a ticket for Mumbai on 02/12/2016

i have paid rs, 750 twice
but transaction was dropped both the time but my money has been deducted.
now i had complained on irctc care thet said the amount is refund.
but it has been, 5 days the amount is mot refunded in bank account.

i lost a sum of total 1500/-

transaction id's are - [protected], [protected]

irctc account - [protected]@gmail.com

PNR [protected]
Class FIRST AC
Date - 05/12/2016
Boarding at Habibganj HBJ

Train formation info on IRCTC app was entirely wrong and the reverse of the actual formation. Train was already late by the time it reached HBJ. On platform display though showed correct formation, gave us only 3 minutes time as the train almost marched in before that. this caused a lot of hard ship to all passengers. we had to make a rushed running towards the correct bogie in front near the engine from rear end as displayed in the app.It was very difficult and I was pushed down from running passengers and fell down. Kindly put only correct info always.
Secondly catering charges were double the rate displayed by IRCTC. Its just looting the passengers.

I was in the D3 compartment of Jan Shatabdi 12052 (Madgaon to Dadar) on Dec 6, 2016. The compartment was fully infested with cockroaches crawling on the floor and out of every single crevices of the train. There were cockroaches in between seats and everywhere near the leg space. This made it extremely uncomfortable for my fellow passengers and I to sit during the train's 8 hour journey. I ended up standing near the doors for most of my journey.
Please note that the train was in this state although there was a notice which said last pest control was done on Nov 26
This was my worst Indian Railways experience and I feel that things like this are a hindrance to health and overall growth of India.