Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have done my flight ticket booking through IRCTC, and i have cancelled that, for the same they have to refund me around 1200 rupees, and it was happened in august month, I had contacted them many times through mail and through telephone costumer care number, they are not responding properly they even not worried about costumer time and patience and importance, they are behaving a as irresponsible employees, its because of that they do not have any higher level monitoring, every thing is going under costumer care employees only, so all they are very unacknowledged guys, and I think its a private organization, but they are behaving like worst then public organization employees, this is completely expressing their monopoly I ticket booking, Here i am requesting Mr. Suresh prabhu or Railway ministry (i don't know it will be viewed by them or not) but please eliminate this type of mono ruling in public sectors.

Dear Team,

We have booked the ticket for PNR [protected] in this we have 2 senior citizen but we have not received any concession. I had ticked the box but still no concession is received. I cannot cancel this ticket and get reissued ticket as I need confirm tickets.

The customer care team is also not supporting us and giving us the required concession.

Please assist us on priority and get the concession on the same ticket.

I am using itctc id "srbhutra" since many years for booking tickets for my family.
suddenly they have blocked my ID and after 13 days they have replied stating that it is blocked for usage of some refill forms and enormous hitting on website.

I am not a software professional to use such forms and on an average I use site for booking once in 2 months. There is no way to reach them as phone no. is never reachable as either it is busy or kept on hold.

I request them to re-activate my ID.

Hi, This is suhas traveling in train 16562 my pnr ([protected])from Ern-ypr on 25/11/16...

Relying on the catering service from irctc i waited till 10:00 pm for my dinner and found none asking for dinner in B8 coach.. later took from a outside vendor with no other option...

Just want to know whether irctc stopped catering service or just they neglected on this particular day..
Revert back please

Respected Sir
this is to notify you that on 12/Nov/2016 I booked the ticket from KOTA to BBS. But due to waiting list my ticket was canceled on the journey day. As per rules and the message received at my end I have to get a refund amount of Rs 620. But sir, still my a/c didn't receive the refunded amount.
Sir, I am still a student and a pie of each amount is needed for my study, as soon as possible.
Details of tickets reservation are mentioned below.
Transaction Id : [protected]
PNR number : [protected]
Train number : 18474
From : KOTA
To : BBS
Date of Journey : 12-Nov-2016
Date of booking : 26-Oct-2016

Please acknowledge
Ankit Mandal
Contact number : [protected]
email id : ankit.[protected]@gmail.com

We have booked ticket by mobile on irct
Bcoz of delayed while processing, our payment has been debited from our net banking (Fron hdfc bank)
Ression was recd as time out while boking

Orry to say payment deducted but could not got ticket...
Wehave tried 3 times for ticket and we got only 2 ticket and payment deducted 32 times...

[protected]@gmail.com
[protected]
Vipul shah

I have booked a ticket from dadar to miraj on 7/7/2016 to travel on 22/10/2016.

Subsequently i cancelled the ticket but the amount that has to be refunded is not refunded still. I booked the ticket through NRE account, that might be the problem to refund since NRE account cant take INR into it. But i sent so many mails to IRCTC to refund in another account, Or any other method to get refund but no response till today. In the...

This is to inform you that I have booked the airticket at IRCTC Transaction ID : [protected] and status found as not booked at that time (Booking time[protected]:11:18) for which mail was receieved at 6:48 PM (Please refer the below screen shot) Then I have opted for 2nd time booking at IRCTC Transaction ID :[protected] (Booking time[protected]:24:59) for which mail was received at 6:24 PM. But unfortunately today in my IRCTC acocount today it is shown that 2 as delivered. Let me know how can it be possible showing 2 status at the same date and time not booked and delivered.

I, SHANMUKH RAO K., Age: 61, journeyed on 21.11.2016, PNR: [protected]
Train No. 16382, Tirupati to Pune, state that the employees of the Pantry not maintained quality for drinkable (tea, coffee) etc also not maintained the prices of all items as per IRCTC price list. They are collecting 42% extra on tea and coffee and even not drinkable.

I request to IRCTC, please control them and stop to collect extra money from passengers.

Regards,

SHANMUKH RAO K.
Mob. No. [protected],
e-mail:[protected]@gmail.com

Pimple Saudagar, Pune.

I was a passenger in the 12617 Mangala-LDweep XPress of 17/11/16; the train left exactly at the scheduled time from ERS; a very notable point is the dedication/sincerity of the TTE who was there in our S1 coach and he was very active until 21:00 hrs - it is really unfair not to highlight the efforts of such govt servants.
Unfortunately, my return trip of 19/11/2016(3AC/B2/35) was embarassing; Train 22113 (LTT_KCVL) arrived at Chiplun station more than one and half hour late! (at 23:30 hrs!). To my surprise, I found another gentleman was sleeping on my berth in that midnight time. In order to not disturb other passengers, I just used the same berth while he left on my request; NO BED Sheet/s were provided to me there - not even the used one!
Next day, the train reached/left ERN around 17:00 hrs on 20/11/2016; Probably due to some stupid decisions of Rly personnel, it got stopped and another train (Shoranur-TVM Venad from ERS) was given priority; naturally the already delayed 22113 SUPERFAST was simply going behind the VENAD Train with repeated halts at almost all stations, and we have reached KTYM at 19:45 hrs - JUST 3 HR LATE!

HOPE TO HEAR FROM YOU SOON!

Pnr no: [protected]
i had booked a ticket on 21st and cancelled it on 22nd nov16 but the whole amount of ticket was deducted. is this theway you loot peoples money. i thought you will charge only services and nominal amount like 1- 2% of ticket but this is a heavy loot of peoples money. stop looting money suresh prabhu, railway minister.i want the railway minister should look into it and not loot our money. down down suresh prabhu

While travelling from mugalsarai to howrah we came to the mugalsarai comesum. I am sad to report that they had no options for food, no beverages (hot or cold) and no drinking water. I was quite appalled by the situation. The washrooms are terrible. With PMs swachh bharat campaign on full swing.. this is not expected in a govt run food outlet.

I hope you shall look into the matter.

Regards

Satarupa
PNR no: [protected]

Hi sir/mam

I booked my ticket in which there are 6 seats 3 were rac and 3 were waiting. I filed tdr for 3 waiting tickets but refund of waiting ticket still not not credited in to my account. Please check and confirm me the status

Transaction id:[protected]
Pnr number:[protected]
Train number:12556
Bnw to gd
Date of journey:10-nov-2016
Tdr status:cr repudiate

Dear sir,

I have several time received booking confirmation mail from irctc from their mail id [protected]@irctc.co.in to my mail id [protected]@rediffmail.com., which was not related to me. also please note that, i am not buying any ticket from indian railway and i can not understand why this type of mail was sent to me and i am not having any irctc registration alongwith this mail id. in this regard on 23.06.2015 i mailed...

Hi Support team, I have booked a ticket from 01658/PNBE HBJ SUP SPL on 02-Nov-2016 and Date of Journey was 02-Nov-2016 . For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: Date Of Transaction :- 02-Nov-2016. PNR Number :- [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 02-Nov-2016 23:19:27 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No:[protected] Warm Regards, Amardeep Kour

I ws booking the tkt, amt deducted but tkt ws nt issued to me. I checked in my booking history, tkt was not there. Later I booked another ticket for my travel. After booking, they issued me the 1st ticket by sms, which i doesnt need now. Now I have 2 tkts for traveling nd i need only 1. I need the refund of 1st ticket. Transaction ID-[protected]

Dear IRCTC
my Name is Naresh. I was booked BZA to TPTY to that was at the time one transaction is wrong. Please Check My status Refund My amount with immediately

Transaction ID: [protected]

Train No./Name: 12864/YPR HOWRAH EXP

Date of Booking: 15-Nov-2016

Date of Journey: 03-Feb-2017

Date Of Boarding: 03-Feb-2017

Date of Arrival: 03-Feb-2017

From: TIRUPATI (TPTY)

To: VIJAYAWADA JN (BZA)

Boarding At: TIRUPATI (TPTY)

Resv Upto: VIJAYAWADA JN (BZA)

Quota: GENERAL (GN)

Class: SLEEPER CLASS (SL)

Payment Status: Payment Failed

Bank Name: RuPay Card (Powered by Kotak Bank)

Reservation Status: Not Booked

Transaction Amount:https://www.irctc.co.in/eticketing/javax.faces.resource/indian-rupee-symb...⇄

No. of Adults: 3

No. of Children: 1

Ticket Type:E-ticket

Thanking you
Yours faithfully
Naresh

Such a shameful experience from India's top online service (IRCTC/Online Ticket Booking). I am on a high speed internet connection and i am able to book a confirmed ticket within some seconds. But from last month onward on the payment step it got stuck and keeps loading even if bank approves the payment. As it is Tatkal, time is very important and this fault is making all my payments approved by bank but not IRCTC. If it is error prone, please remove the option of 'Netbanking' in payment section.

I am traveling now with train no 12834 A1 sit no 41 our couch is in very bed conditions physically eg. Sit is not in level upper sit is down like slider, bad sheet and pilo covers also unwashed there is cockroach around us. I am filing very bad like I sitting in a dust bin .I am paid irctc for 1st class service which is not get. And put my life in danger.

Family starved overnight, as pantry staff refused to serve dinner post 9 pm on new delhi bound 12259 duronto exp.in the morning, when the passenger asked for some extra bread slices, they again refused and said it will come with extra cost, if you don't mind to pay.

Situation has become miserable for passengers where indian railways is charging additional dynamic pricing over the actual cost of ticket along with full fare and catering charges but when talking about convenience, hospitality and quality of service, it's becoming pathetic day by day, even in such elite class trains.

My travel pnr was #[protected], kindly interrogate and figure out a resolution for the inconvenience caused to my family. Also ensure to rectify the issues in the system so that such hassle won't reoccur with any of the passenger in future