Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am experiencing this issue from last 3 month. Every time I try to book tatkal tickets in first trial it always debit the amount but no tckts has been booking. In second try the tckts hets booked and amount debited thats fine. But whatabout the first debit???? It always refund me with 180 deduction. This is not fair. This is my 3rd time i am experiencing same issue. And now it has put limitation that only 2 tatkal tcktcs can be booked from a IP. What is this?? First of all in first try it just debit the no ticket booking was done and second chance is not possible now. Is it fair? Login session is also very less. User gets logged out before the OTP comes. Very worst service.

The ticket with status RAC is cancelled by me.as per the norms on the website of IRCTC only 60 rs should be deducted as the ticket is RAC but they have deducted 180 rs per ticket.also there customer care no is switched off I have also send the mail regarding dis but they didn't take any action .I m highly disappointed also plz provide me there contact no

I traveled by Shatabdi Exp in November 2016 between Salem and Chennai and the ticket charges included 175 for Catering and 238 for Dynamic Charges(not sure what it exactly means though). The food is absolutely not worth the price. In the list of items they served includes 1)a bread sandwich which perhaps contains 10 gms of scraped carrot in between the so called sandwich and nothing else. 2) Tea - The quality of tea is nothing better than usual sleeper class train pantry 3) Soup - it contained just starch and nothing else, no taster either 4) Meal box (much better than the other items served) 5) Small samosa, which was ok. First thing, these many items are absolutely not required during a 4.5 hrs journey. These are included for name sake and variety sake. For the quality the total price should not be worth more than Rs.100, but we are charged 175. Can railway revise the charges and improve the quality of food served and provide just what is needed?

Train was late more than 5 hours from the scheduled time so i filed a tdr and its been more than 4 months my money has not been refunded by irctc many complaints through email was sent to irctc but no specific reply was sent to me as to when the money will be refunded. Kindly look into the matter and refund my money to my account. Below are the following details
Train no./name: 12250/anvt hwh yuva
Date of journey: 31-jul-2016
Pnr no. [protected]
Cancellation id: [protected]
The matter comes within the jurisdiction of eastern railways (Er)

Thank you
Priyanka kumari
National law university

I have booked 3rd AC tickets for New Delhi to Nagpur on 1st January from mobile app IRCTC CONNECT on 30th November. When I was done with the payment, the app displayed the message"booking not allowed ". So I thought it might not be booked. I again try to book the tickets two times the same message displayed again.
After a few moments I received message from Bank regarding deduction of money thrice from my account even when i do not receive any tickets. A total deduction of 1735*3=Rs. 5205.
Next day I tried booking tickets for new Delhi to Nagpur on 30th December, the same thing happen and my bank account deducted Rs. 685.
And the strange thing happen is that I have received a mail from regarding ticket information but that wasn't my ticket. I think that app may be hacked or there might be some technical issues related to it.
I also tried calling on customer care number, but it was busy all the time or it did not receive my call from last three days.
I request you to look into matter and send me the ticket information on app and mail so that I can cancel my tickets.
The only details i have regarding booking the tickets is that my name, age.

My self s venkata Ramana, working at Vijayawada Airport, travelling from Chennai to Vijayawada, train no 12509, s4_15, catering person sold to spoiled Biriani to passengers, I also taken one egg Biriani it spoiled and observed rice sum bad smell it may cause effect to passengers food poisoning.while traveling food poisoning takes passengers death. kindly take immediate necessary action. Thanking you contact no [protected]

Hii
I had booked a ticket from Sivan(sv) to mathura (mtj) for 30/11/2016 in train no. 151702 cprmtj express whose arrival time at mathura is 21:55, via mathura (mtj) to Vadodara (brc) on 1/12/2016 whose departure time is 01:30 in train no. 19020 dehradun express.but due to the 6 hours of late arrival of train no. 151702 am not able to catch train from mathura .then after when I register to cancel the ticket the site is showing zero rupee refund and I am registering the cancelation of ticket before 4hours.
My pnr no. [protected]
And am attaching photocopy of both the tickets hope I would get the justice.

Dear Sir/Madam,

On 17th Nov-16, i cancelled my two ticket, in which PNR No. [protected] & [protected] due to some my personal issue. As per IRCTC executive amount has credited in my bank account on 19th Nov. But in actual today is 30th Nov, but till now amount is not credited in my HDFC bank account. And already 10 days has been over. On 24 th Nov i again called to IRCTC customer care, but that time executive told to me if amount is not credited in your bank account, than send your bank statement from Booking Date to Refund Date, after that i send the statement also and provide the IRCTC TICKET ID # 4429618. After that i received a mail from [protected]@irctc.co.in

Dear Customer,
We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.

Soni Kumari
Customer Care Exec,
IRCTC, New Delhi
IRCTC TICKET ID# 4429618

But till now amount is not credited in my bank and neither i got any solution. So i request to you please help me for the same.

Rgrds
Anand Kumar
Mobile.[protected]
Email.anand.[protected]@gmail.com

I am using IRCTC to book personal tickets for travel since many years. but without any prior information or notice my account is suspended. The best part is when i tried to register in e-wallet the transaction took place & debited my account two times with Transaction id :- IGAAITOQQ4 & IGAAITOSP1 but after making payment the page just showed " SORRY TRY AGAIN"
I am feeling sorry to state the day by day government is making things complicated for general public by adding such features which is not tasted for problems.

Dear Sir,
I wish to highlight that, my IRCTC account has been suspended for no valid reason or prior notice or intimation.
When contacted Customer Care it was learned that account has been suspended.
But i assure that no such activities were carried using my account.
My account has been used only by me for booking e-ticket of me and my relatives..

Now customer care says i need to re--register with new email id and new mobile number.
I cannot afford to have new number.

After two subsequent follow ups IRCTC is not at all bothered to give response

Ticket ID:
[IRCTC #4450712]

My Details are as below:
Bhupendra Mohan Arya

We travelled from Lucknow to Delhi from gorakdham express on 13th November. We booked 6 tickets on one pnr and only 2 were confirmed. While Mr. Anand Saxena and Mrs. Madhu Saxena were travelling they cancelled the other tickets. Since the other were senior citizens they didn't preferred to travel in uncertain conditions . Hence they travelled by bus. So when they didn't travelled we should get the refund of the amount. So I am lodging this complaint as I didn't availed four tickets for which I am charged. Kindly provide the refund for it.
MADHU SAXENA
[protected]
[protected]@yahoo.co. in

I have done my flight ticket booking through IRCTC, and i have cancelled that, for the same they have to refund me around 1200 rupees, and it was happened in august month, I had contacted them many times through mail and through telephone costumer care number, they are not responding properly they even not worried about costumer time and patience and importance, they are behaving a as irresponsible employees, its because of that they do not have any higher level monitoring, every thing is going under costumer care employees only, so all they are very unacknowledged guys, and I think its a private organization, but they are behaving like worst then public organization employees, this is completely expressing their monopoly I ticket booking, Here i am requesting Mr. Suresh prabhu or Railway ministry (i don't know it will be viewed by them or not) but please eliminate this type of mono ruling in public sectors.

Dear Team,

We have booked the ticket for PNR [protected] in this we have 2 senior citizen but we have not received any concession. I had ticked the box but still no concession is received. I cannot cancel this ticket and get reissued ticket as I need confirm tickets.

The customer care team is also not supporting us and giving us the required concession.

Please assist us on priority and get the concession on the same ticket.

I am using itctc id "srbhutra" since many years for booking tickets for my family.
suddenly they have blocked my ID and after 13 days they have replied stating that it is blocked for usage of some refill forms and enormous hitting on website.

I am not a software professional to use such forms and on an average I use site for booking once in 2 months. There is no way to reach them as phone no. is never reachable as either it is busy or kept on hold.

I request them to re-activate my ID.

Hi, This is suhas traveling in train 16562 my pnr ([protected])from Ern-ypr on 25/11/16...

Relying on the catering service from irctc i waited till 10:00 pm for my dinner and found none asking for dinner in B8 coach.. later took from a outside vendor with no other option...

Just want to know whether irctc stopped catering service or just they neglected on this particular day..
Revert back please

Respected Sir
this is to notify you that on 12/Nov/2016 I booked the ticket from KOTA to BBS. But due to waiting list my ticket was canceled on the journey day. As per rules and the message received at my end I have to get a refund amount of Rs 620. But sir, still my a/c didn't receive the refunded amount.
Sir, I am still a student and a pie of each amount is needed for my study, as soon as possible.
Details of tickets reservation are mentioned below.
Transaction Id : [protected]
PNR number : [protected]
Train number : 18474
From : KOTA
To : BBS
Date of Journey : 12-Nov-2016
Date of booking : 26-Oct-2016

Please acknowledge
Ankit Mandal
Contact number : [protected]
email id : ankit.[protected]@gmail.com

We have booked ticket by mobile on irct
Bcoz of delayed while processing, our payment has been debited from our net banking (Fron hdfc bank)
Ression was recd as time out while boking

Orry to say payment deducted but could not got ticket...
Wehave tried 3 times for ticket and we got only 2 ticket and payment deducted 32 times...

[protected]@gmail.com
[protected]
Vipul shah

I have booked a ticket from dadar to miraj on 7/7/2016 to travel on 22/10/2016.

Subsequently i cancelled the ticket but the amount that has to be refunded is not refunded still. I booked the ticket through NRE account, that might be the problem to refund since NRE account cant take INR into it. But i sent so many mails to IRCTC to refund in another account, Or any other method to get refund but no response till today. In the...

This is to inform you that I have booked the airticket at IRCTC Transaction ID : [protected] and status found as not booked at that time (Booking time[protected]:11:18) for which mail was receieved at 6:48 PM (Please refer the below screen shot) Then I have opted for 2nd time booking at IRCTC Transaction ID :[protected] (Booking time[protected]:24:59) for which mail was received at 6:24 PM. But unfortunately today in my IRCTC acocount today it is shown that 2 as delivered. Let me know how can it be possible showing 2 status at the same date and time not booked and delivered.

I, SHANMUKH RAO K., Age: 61, journeyed on 21.11.2016, PNR: [protected]
Train No. 16382, Tirupati to Pune, state that the employees of the Pantry not maintained quality for drinkable (tea, coffee) etc also not maintained the prices of all items as per IRCTC price list. They are collecting 42% extra on tea and coffee and even not drinkable.

I request to IRCTC, please control them and stop to collect extra money from passengers.

Regards,

SHANMUKH RAO K.
Mob. No. [protected],
e-mail:[protected]@gmail.com

Pimple Saudagar, Pune.