Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Mam
I had booked one ticket for my sister Puja kumari on 14th nov 2016, Transaction id [protected], PNR [protected], in Train 12365 from Patna to Ranchi and the date of journey was 15th Nov 2016 from IRCTC Website login id abhayril05.
My allotted seat no. was 30/window side in D11 Coach.when i reached the mentioned seat number i found one person already occupied that seat after inquiry i found that he also had counter ticket of same allotted seat i.e 30/window side in D11 Coach.
Confirming the same from Railway staff i found that in the list which was available with railway staff the seat was allotted to that guy who had occupied the seat and requesting for resolution to provide another seat to my sister the TT denied that he don't have any spare seat and further he said that he is not responsible for such situation go and complain in DRM Office, see how rude a person can be is this the humanity and he is working for the people and using such absurd language .
I was surprised that how such a big organisation can do a blunder mistake of allotting the same seat to two person and making profit with customer money.
She had to travel alone and she had her examination on next day, can you imagine the amount of tension generated by such kind of situation.
I want to raise this complain to the top management so that the same can't be happen again with another customer and request to refund my ticket cost with compensation amount.

PNR No [protected] Train Number 21125 Indore to Gwalior 11/11/2016 Shweta Pawar at the time of train departure TC has informed me this coach is general sitting coach you have sit and go not co ordinate with me, as I am female i am completely harassed as per the railway behavior & I was travelled alone, It was very miserable situation, I need to reach Gwalior on urgent basis due to some urgent scenario, How I was travelled in general coach it was miserable, no female is available there, How I was managed only I know, kindly co ordinate & claim to Indian railways

Order no :- 511901
Order date :- 15/11/16
Journey date :- 14/11/16
Amount :- Rs. 571.79

I order food from irctc catering from app and hotel is fresh yes plaza from ahemdabad station . I didn't get food and rupees is cut from my bank account through debit card,
Please refund my rupees at any cost.
Please let me guide how to refund, and please contact to irctc catering for refund request.
I request again please help me .
My amount is Rs. 571.79

While its showing avalability of 99 seats in non ac sleeper before 11am. At and after 11am it shows not available. Same condition of availability for booking of 3ac sleeper also. I was trying to book from mdp to ctc. Do the booking is not allowed for common people in anga express plz clarify. Now i am unable to travel in emergency on that train. Please help common people and stop corruption of agents.

Sir i have booked one rail ticket through irctc website from tatanagar (tata) to howrah (hwh) in 12866 / lalmati express on 17 oct 2016 pnr - [protected]. but that day the train terminated short of disatnce at kharagpur (kgp). immediately i claimed my refund through tdr vide registration no.[protected] in irctc site, where from one week after status showing as cr registered but no refund made to my bank a/c till today 14.11.2016. i complained to [protected]@irctc.co.in for this, they replied regretting that it is under decision of south eastern railway and irctc can't do anything in this regard. so it is my request to you, sir, kindly intervene in this matter and resolve the issue and refund my money... regards, rajib kumar chakrabarty, mob.- [protected], transaction id: [protected], cancellation id: [protected].

1 [protected] [protected] NDLS MFP 28-Oct-2016 CR Repudiate 29-Oct-2016 18:53:08 HRS

above is my TDR file details,
on 28 oct i went to board my train where i have RAC reservation(2 tickets), there was so much rush, that i could not board enter the train, all without ticket people where full inside, when i asked police and TT they told it's my problem.

i didn't have net there, i took a general tciket and anyhow went to lucknaw from where had to go bihar by bus.

after reaching lucknaw, i had filed TDR but it is not approved.

i am asking i have the reservation then whose resposibility is to confirm, that i gets the seat.

now a days sleeper, 3 tier AC is general class, situation is worse, this is where Modi government is failing.

I need my amount back, this is not ravan raj,

mo no:[protected]
[protected]
alokjee1

Travel date[protected] Train no 12602 chennai mail boarded from mahe station from there full of Bihari groups inside the reserved compartment and one TTR locked the shutter in between compartment i[censored] do like this how can people will cross through compartment few TTR brought money them and allowed to sit inside reserved compartment but those guys where holding open general ticket. Full boys group was sounded on the entrance of toilet ladies how can cross them and go .we just want to know is this general compartment or not or please change the bogi name as this train is full of general compartment .waste and worst irctc service. Worst TTR bribe policies I really fed up with this really uncomfortable travel in my life

Dear sir,
I am booking tatkal ticket through irctc website but ticket is not book due to network problem and balance is deducted in my account. I am receive message in my mobile phone that purchase worth rs 525.42 on pos sbirctc at irctc txn#[protected]. My irctc a/c dont show any booking history. But my bal. Is deducted. So please resolve my problem.

1. In the train pantry car staff has different identity card of different contractors. Some were of Roop caterers and Satyam caterers Pvt. limited. All employs were not of that train they were of Mangla express and Durunto express.
2. All the staff of train pantry car was charging more amount as per irctc rate list. Example-veg. meal price has been taken was Rs 120 (Rice, dal, four chapatti, vegetable curry and pouch of pickle.) Standard tea and Tea with tea bag was charging Rs10. Some items which have MRP but the pantry staff were charging more than MRP. They give us the other things that are not in the rate list. Example Flavour tea, coffee, we want single dal, sabji, cutlet, Janta meal etc. These things were not given by pantry staff.
3. When we ask for menu card/rate list. Then they give us the other hotel menu card.
4. When we ask for complaint book to register the complaint then they don’t give us the complaint book.
5. All the pantry staff including manager was doing miss behaviour. When we raise our issues.
6. We have written the complaint on Kota Railway station. Which complaint no.32. Dated 10/11/2016. Sign by office in- charge station superintendent Kota W.C.R.

I ordered non veg meals, but I was given veg meals.since I opened the meal, didn't hesitate t o proceed.while the vendor came for collecting charges for food.I mentioned their mistake but he didn't accept that, demanded money for non veg meals.without any way I paid.I regret for this.I want to mention this as a defect in the service.
Bokoro express
Nov 12
3rd AC B2

On 9/11/2016 myself Mantu Ujjainkar boarded train no.13026 ..pnr no. [protected] from bhopal on coach B3 62 and 64 with my mother Seuli Banerjee .a pantry boy from the station came to sell idli n other breakfast items ..we ordered 2 idli plates costing 100 rs...he said they are also accepting 500 and 1000 notes..he took my 1000 note and never returned back.i request u to take strict action against such employees in ur station and please refund my 900 rs back..i m a middle class person and i value my earnings.please intervene

I got 2 veg meals of rs 200, can u explain me according to irctc the charge for veg meals is 50 rs and nonveg is 55, then why they r taking 200
train no 12890 doj, - 3rd oct, seat no s10[[ 22]] .. see the rates i am attaching.

Standard Casserole meals Vegetarian 1. Rice Pulao or Jira Rice or plan Rice of fine quality 150 gms. 45.00 50.00
2. Paratha (2 nos.) or Chapati (4 nos.) or Poories (5 nos.) 100 gms.
3. Dal or Sambhar ( Thick consistency) 150 gms.
4. Mixed Vegetable (seasonal) 100 gms.
5. Curd -100 gms. or sweet 40 gms.
6. Pickle in sachet 15 gms.
7. Packaged drinking water in sealed glass 250 ml

I was booking IRCTC tatkal ticket from Nizamuddin Railway Station, New Delhi to Agra Cantt. Railway Station, Agra. While Payment I chose Payment by Paytm. I filled all the Details and clicked on payment. The money got transacted from my account but the ticket wasn't booked. I request to look into the problem and try to refund the money as soon as possible.
Tansaction ID:[protected]
The amount was Rs.136 on POS[protected]

I have cancelled my train ticket from Rangiya to New Alipurduar bearing PNR No. [protected] on 21/10/2016 and the refund for Rs.530/- has been not received in my account till date. Second ticket bearing PNR No.[protected] has been cancelled on 21/10/2016 and the refund for Rs.1140/- has not been received in my account till date. Since the refund has not done after a lapse of more than 20 days, Necessary action may kindly be taken at the earliest.
K.SURESH
MINISTRY OF DEFENCE

Dear sir,

I booked a ticket at GHY TVC EXPRESS, Train No-12508 which is conformed and have a set at D1 compartment set NO -2 but there are no D1 compartment available on that train and ticket collector don't know about that condition and also they are not helping.

The PNR status of this train:
PNR Number : [protected] Date : 12-Nov-2016
Train Number : 12508 Train Name : GHY TVC EXPRESS
From Station : JJKR To Station : BBS
Boarding point : JJKR Reservation upto : BBS
Class : 2S No of passengers : 1
Charting Status : Chart Prepared Upgraded Class :
Booking Fare 80 Ticket Fare 80
Quota : GN
Remarks :


Age Booking Status Current Status

25 RLWL/19 CNF/D1/2/NC

Dear Sir,
I was travelling with my family from Mumbai to Surat but due to some reason we reached the station late and the train has started so without any notice of the coach we entered in the reservation coach instead of general. We were having our tickets and as soon as we realize the scenario the T.C approached us and started abusing me for entering the wrong coach. I insisted him that as soon as the next junction will arrive we will change the coach. As, he was after us for no reason he pushed away me, my wife and my daughter out of the coach with our baggage due to which my wife fell down and injured her legs and chest. Now, who is responsible for this? Also, he asked for money for which I gave him Rs. 1000/- and in return he gave me back the receipt of only Rs. 320/- What about the other cash? He already took his share and still ill-treated us? How can a govt. employee can do this shameful act of abusing and ill-treating women’s too? Apart from this, he collected money from many other passengers. There were also a family with us of 6 members, he took Rs. 900/- from them and gave them No Receipt. Pls. look into the serious matter. I will be truly grateful to you for the same. I am writing all the train details here and also sending you the scanned copies of the receipt and tickets we had-
Train Name – Lok Shakti Express
Train No.- 22927
Train Route – Bandra Terminus to Ahmedabad junction
Dt. Of travel – 6/11/2016
Hoping for a positive action from your side.
Thanking you for the same.

Dear sir,
This is to inform you that i have booked a ticket from howrah to kamakhya, train no 82502. my pnr no is [protected]. passenger name is s s banerjee, age 34. contact no is [protected].
Actual basic fare of the train is near about 450, but unfortunatly irctc have taken 1790 as basic fare for that, i cant understand why this type of mistake happend.
So please do the need full so that i can get my excess money back as early as possible.
Thanks and regards
Shyam sunder banerjee
Date 11/11/16

I have forgot user ID and Passwod of irctc hence i am unable to login on irctc for booking of e ticketing.
i have sent mail to him but their reply is not satisfactory.
my mobile no. is [protected], pl provide guideline to me.

Dear Team,
I am not able to do irctc online ticket on my account (user name - rsourabhs), could you please let me know why, I raised a ticket on irctc which number is 4114558, 4215216 and so many followups taken but they are not able to give me proper justification, due to this i am not able to do irctc ticket on my account.
Awaiting for your positive response.

I booked a train ticket on 02/11/2016 in irctc for travelling from davangere to bangalore (sbc) on 06/11/2016 for myself and my daughter, who is five years old. i booked full two tickets for both o[censored]s and paid rs. 343/- through net banking. but it shows ticket are not confirmed but in waitinglist 31 & 32. till on 06/11/2016, i won't get any confirmation or message from irctc for my journey. i travelled that day through some other train with risk. on 07/11/2016, i got a message from irctc saying my train ticket is cancelled and an amount of rs. 200/- will be refunded soon. on 08/11/2016, i got a refund of rs.200/- only. why irctc taking full money while booking the ticket without confirming the seat and refunding only less amount, without giving any reason. i want my full amount to be reimbursed within one week, otherwise i while take further steps against irctc.