Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I've tried to book a tatkal ticket on 1st Nov but it was failed and the money was taken from my rupay debit card. According to IRCTC the money was refunded on 6th Nov but till now I haven't received the money and regarding this I've posted email inquiry several times and tried to talk to customer care but there is no response. It happens with rupay debit cards most of the time kindly fix the issue and refund my money back

This is ravi Yadav travelling in 12402 magadh exp of 09 Nov 16 in coach B1-41. I have been served with a coffee by pantry car vendor at Rs 30 for one cup. The vendor was selling tea and coffee having flask with a sticker of comesum and various flavours of tea and coffee sachet. He was selling tea @ 15 and coffee @ 30. It is requested to clarify the rates and lodge a complaint and initiate action against the wrongdoer.. My pnr no is [protected]

Dear Sir/Madam,
I had booked 6 train tickets to travel from Madurai to Chennai on 6th November 2016. And I paid Rs.1890 for my booked tickets. My PNR number is [protected].
All tickets got cancelled by IRCTC, because of non availability of seats. So, they gave refund amount Rs.1530 and remaining Rs.360 has taken by IRCTC.
Even without confirmed tickets charging this much amount is not at all fair. Here, I lost my time as well as hard earned money. I hope will get justice soon and also will punish IRCTC for looting this much money from public.

Train was more than 3hours late.
Transaction ID: [protected] Train No./Name: 12652/T N SMPRK KRNTI PNR No [protected]
Date of Journey: 23-Sep-2016 Date Of Boarding: 23-Sep-2016 Date of Booking: 18-Aug-2016
From: TAMBARAM (TBM) To: DINDIGUL JN (DG) Boarding: TAMBARAM (TBM)
Resv Upto: DINDIGUL JN (DG) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Ticket Amount:275.0 Ticket Type:E-ticket

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 23-Sep-2016 22:14:12 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: SOUTHERN RAILWAY (SR) Registration No:[protected]

I was travelling from Chennai(MAS) to Bangalore-Krishnarajapuram(KJM) in Lalbagh express(train number 12607) on 28th October 2016. The train did not stop inline with the platform. I was in coach C1 which was at the end of the train, and when the train stopped at KJM, there was no platform in front of coach C1. Some passengers had to get off at the tracks. Due to the confusion, some passengers waited thinking the train will move a little ahead and stop again, but it did not. It was a very risky situation. I am assuming there were extra coaches added in the train due to Diwali rush. Because of this, the coaches in the end did not align with the platform. This is very careless attitude. Next time, ensure that such factors are taken into consideration.

My USER ID for Login to IRCTC is "cvrao59". The USER ID is in de-activation condition and I am not in a position to book tickets. I can not create new User ID because my Mobile Number and MAIL ID is already used. I have sent several MAILs since September month to "[protected]@irctc.co.in" to activate the User ID. Every time the reply is " We have forwarded your request to the concerned department". The routine MAILs sent by the officials will not solve the problem. I requested at least to give specific reply how long I have to wait. For this also there is no reply. I request concerned authorities to give categorical reply whether the issue will be resolved or not. Hope atleast now there will be some positive response.

I have booked 3 tickets for Cstm to Pune. My pnr no is [protected]. I have booked ticket for three passengers out of which for one I have not opted berth as I have booked for my 9 year old daughter. While booking there was a pop up on the screen that if berth is not opted then charge will be half of the adult fare. So adult fare is 490 rs so for no opted berth ticket fare should be 245 rs . So in all it should be 490+490+245=1225 but as per ticket it is showing 1430. How can this be.

It means no concession is given for ticket for which no berth is opted. Pls credit the amount which is extra charged.

On 1st nov.'16 an amt. of rs.1013.42 debited against dr. card # [protected]. but neither tkt. generated nor amt. reversed in a/c till today. more than a week already over.

Pl. look in d matter & arrange refund immidiatly

Its for d first time that d amt. is not reversed in my a/c. other wise since last around 8 years i m operating irctc site & never had such experience

Dear Sir
this is to bring to your notice that i had booked a ticket on 6th september 2016 with PNR number [protected] to travel by Train number 22413 on 7th november 2016 transaction id [protected], surat to nizamuddin
Please see the screen shot for the same.
i regret to inform you that i was asked to get off the train on 7th November as my PNR no reflected that my train ticket is for 6th november and not 7th
where as the message i got on my mobile and in my email says i am to travel on the 7th..
the TT has asked me to pay a fine or get down at baroda,
May i know my fault?
i had booked the tickets for 7th only,
kindly refund the amount as this is a fault from your end and also compensate me for the harasment faced.
Chirag Mittal
[protected]@gmail.com

Respected sir

I have booked a ticket through Go Air from Delhi to srinagar (PNR NO. JIKHS9, dated- 10/10/2016) by IRCTC (transaction I'd - [protected]) . We have cancelled the ticket in 8th October.As per telephonic conversation with GO AIR customer care they credited Rs. 5332 on 9/10/2016 and rest of the amount Rs. 11, 125 on 12/10/2016 in the IRCTC account as they give us full refund of the cancellation. The amount of rs. 4072 is credited in our account (as IRCTC have charged the cancellation cost) but the rest of the money rs. 11, 125 is not credited in our account till now. So please take some action and refund our total money .

Please noticed that GO AIR have refunded the total money and not charged any cancellation fees for the disturbing situation in Kashmir. Please take some proper action and confirm us whenever the rest amount will credited in our account.

Thanking you,
Ritwick dasgupta/suswagata dasgupta

Today(7 Nov 2016)
We are travelling from mumbai central to Krishnarajpuram (train no.16331), PNR - [protected], CLASS - 3A .we are totally unsatisfied with your service As in AC three tier toilets were in worst condition, no tissue, no SOAP..no one to take care ..no cleaning...Also, lot of people entering to the coaches without reservation and they want out seats also.if we are not allowing to sit them, these people commanding. Did we paid the huge money to you for giving a bad service like this??? Do the needful. Atleast provide some complain number ...we are charging huge amount for services and looting people...we have introduced surge/dynamic pricing but no available tickets..no services...this is Acche Din...

Dear Sir,

I have made attempts to get registered for railway ticket booking by using my Mobile No: [protected] with www.irctc.co.in, but due to some spelling mistake in Email ID, I could not get registration but only my mobile No. [protected] has got registered and this is not allowing me to make fresh attempt for registration.
So, I request you kindly to cancel all existing registration from the Mobile No: [protected] for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address sadanand.[protected]@gmail.com
Yours faithfully
Sadananda. S
Vanasuma, Ward No: 30, Azad Road, Nehrunagara
Chickmagalore, (Karnataka)
Cell No. [protected]

I hereby want to bring to your notice that I and my family got reservation in B2 25, B2 26, B2 27 and B2 28.
Train No. 12618
Date of journey - 07/11/2016
For 1 veg Biryani we are charged for Rs. 130/- each and food quality was also bad.
I ask for bill but unfortunately he refused to give me bill.
This rates are of three star hotel not of government railway.
Please take necessary at your earliest.
I hope that you will do the needful.
Thanking you
Dinesh Shahdadpuri
Mob. No. [protected]

Booked tickets in 13005 for 2 persons Ajay and Vinay Lucknow to Ambala pnr # [protected] through irctc railway. A sms received that train would start after 11 hrs from initial point. after 6 hrs of sms ticket got canceled for Ajay and thereafter for Vinay. Refund recommended for Vinay and not for Ajay. As per rule if delay is of 3 or more hours the refund is made. In our case delay is for more than 11 hrs. You are requested to initiate refund money for Ajay also.It is Rs. 1210. -
Dr OVS Sisodia [protected] [protected]@gmail.com

HI sir,
I was try to book tatkal ticket for nanded to pune journey on 1 nov 2016 and jounery date was 2 nov 2016.but that booking is failed and amount is debittted from my mobwik wallem payment. as of now mailed them 4-5 times and they didnt reply on it. My transaction ID withMobwik & IRCTC is [protected].
can you help me get money back from them.

You can Contact On My Number -[protected]

Big Thanks,

I am 89 years old and when i booked ticket in rewanchal express (12185) in the availability of 36 seats in ac-3 on date 7112016.i got side upper even when i applied for lower berth. This situation has occurred a lot of times with me. i want to know how no lower seat is not available even railway have old age quota. how no other seat is available other than side upper. how they r providing lower births to youth but not an old age person. please i want to know how seat allocation is done and if any mistake is done i want compensation of all the reservation which was not provided as per the criteria my no is [protected].

Dear sir, I am RAMJI, I have booked 2 third AC tickets on[protected] for journey dated[protected]. Due to waiting list ticket is cancelled automatically.but the refund amount is not credited to my account till now. I have spoke to CC executive, they said there is a internal problem and still it will take 4 days. 15 working days have passed but no result. What should I do please suggest me.from 3 days onwards I am trying to speak to customer care executive but the phones are connecting. What should I do.can I approach legally.The details of the ticket are furnished below.
Train no.17644
Pnr no.[protected]
Trn id.[protected]
Thanking you.
D RAMJI.
MOBILE.[protected]

Im a citizen of india my name in pattabiraman, before 3 years i created one ID last 5 months before it was disabled with any reason, i inquired with customer care they say that i need to create with other ID.. again i created ... but again disabled same thing i did for 4 time ... now just tell how many number i can use for that irctc... please take this issue very seriously and please help me on this issue i need the same first ID.

Sir/madam,
I have booked 3-tier ac ticket from rayagada to howrah on 22nd october 2016, here the details are
Transaction id : [protected] pnr no. : [protected] train no. & name : 18006 / koraput hwh exp
Ticket conformed b1, 62 and i came to know when i reached station, i saw the display train cancelled and enquired attandent in the station they are given information its cancelled but, i didn't receive any msg from irctc regarding cancellation. i called on customer care number[protected] executive he was telling that there is update regards my quarry and again i called 139 its is keep on telling we will connect like that and more over the call was chargeable. let me know how long it will take to receive my money back to my account. this is the only proof i have train was not running on 22nd check and return my money back. its been more than 15 days i didn't receive any positive response from your side. they are not responding properly.

I was trying to book a ticket from Bangalore kengeri to kannur Kerala on today but after entering all the details I done payment and amount deducted from my bank account.After that website hanged and session time out came..Even I not able to see in my booking history also.But in payment history deducted amount details is showing and it got failed.And for urgency I have booked my another ticket successfully and paid amount again.Please take it as a complaint and do the needful ASAP.

Regards,
SUDHEESH TV
sudheesh.tv.[protected]@gmail.com

Cont no:[protected]