Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked a ticket yesterday that is on 4 november 2016 at time around 22:00 i have typed the otp and when i tapped the submit button it was redirected to the login page. At the same time i got a message in my mobile that rs 1500 was debitted from my account. I called my bank customer care number but they asked me to call irctc and to book a complaint.i called many customer care number given in irctc website and also emailed the care irctc mail addresses. But i didn't get a complaint number. Please help me to get refund of my debitted cash.
N.S.Vishnu
[protected]

Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12947 / AZIMABAD EXPRESS
Date of Booking : 12-Jul-2016 Class : SECOND AC Quota : GENERAL
Date of Journey : 07-Nov-2016 From : BRC To : PNBE
Boarding At : BRC Date Of Boarding : 07-Nov-2016 Reservation Upto : PNBE
Scheduled Departure : N.A.

Passenger Details
Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 G N SHARMA 67 Male CNF A1 31
2 TARA MUNI SHARMA 61 Female CNF A1 33 I CANCELLED THE TICKET TODAY BUT WAS NOT PROVIDED ANY DETAILS OF CANCELLATION OR REFUND DETAILS. KINDLY RESOLVE AND HELP.

IRCTC Ticket cancelled on 20/10/2016 with cancellation id-[protected] but amount has not been refunded till 4/11/2016. I had complaint to [protected]@irctc.co.in on 28/10/2016, 2/11/2016 but no response. complaint id 4247591, 4301097 and 4301147. Complaint was also given to [protected]@irctc.co.in and they advised me to contact to [protected]@irctc.co.in. kindly expedite the matter for quick resolve and refund of the amount.

1. transaction id-[protected] dt. 22-oct-2016. cancellation id /refund id -[protected] transaction type-cancelled. trans. amt -738.92 refund. amt 595.0 refund status - sbi sent to bank
2. transaction id-[protected] dt.20-oct-2016. cancellation id /refund id - [protected]. transaction type- cancelled. trans. amt -1324.84 refund. amt -1060.0. refund status - sbi sent to bank. above details for railway ticket cancelled but amount not credited in my debited account till now
Whereas refund status shows sent to bank is not understood.

Dear sir,

Yesterday i went to drop my mother on jaipur railway station, plateform number 1. The IRCTC refreshment centre over there was dirty. i ordered 2 paltes idli, they gave me 2 pc indli with sambhar but without Coconut chutnney,

they denied Coconut chutney. They charged me Rs 22/ per plate of 2 pc IDLI.

Pls improve the quality n quantity.

thanks

Hi all,

I have booked tatkal ticket twice on 1st nov from allahabad to delhi.

Both time amount was debited from my account however i did not get the confirm ticket as all available seats had been booked before my transaction completion. My tatkal tickets were not confirmed for both booking so refund my amount back asap.
Below are the transaction details:

Purchase subject: mcupos 01nov0543 card no.: 5497xxx2xxxx9906 01nov irctc ref:[protected] ref no :- 01nov0543

Purchase subject: mcupos 01nov0532 card no.: 5497xxx2xxxx9906 01nov irctc ref:[protected] ref no :- 01nov0532

Misbehaving of staff and not providing proper bedding when i asked for bedding they directly replied that they have no other fresh bedding i have to use only this bedding which was already used by any other passenger and when i asked for fresh bedding He has not given any proper answer and when i said that i will complain for this he used abuse words

Dear sir i booked a parcel of motor cycle above 60cc and below 350cc
On[protected] from vadodara to vijayawada. i got online status by pwb. no [protected], it shows last loading date at vadodara on[protected]. but till today i didnt get any online update status. because parcel loaded by navjeevan train 12655, it takes only one day means by[protected] parcel must reach at vijayawada. but i went to vijayawada parcel officer told me parcel first went to chennai after that it ll be sent to back vijayawada. till now i has confusion about parcel, please give me updated status of parcel pwb. no:[protected].

Jai hind

Despite your warnings and raids illegal travel agents issue railway tickets. Point is there are even fraud agents who take money and never deliver on the tickets. And when it is told to them that we will file a complaint against them. They respond with "5 baar raid padi, aaj tak koi nahi haa paaya humein" that is the fear for authority in their minds for you people. Vashi plaza new balaji tours and travels. This one seems to keep the authority in his pockets.

1394 is the ticket amount from Pune to Surat for two persons.I booked the ticket for two from Pune to Surat through debit card.My amount deducted for the ticket but no tct actually booked as it was shown as no seat available.I repeat the same again and same thing happened.Same amount deducted but no tct booked by IRCTC.So please do needful to refund my Rs 2788.

Complaint for refund
Dear service
I have cancelled two irctc tickets last month. details given below. so far refund amount is not credited in my account. please go through this and do needful..

Ticket no : 1
*passenger details
Name : avinash krishna
Age : 24
Gender : male
Status : cnf
Coach seat / berth : g2 8
*ticket details
Transaction id : [protected]
Date of booking : 02­jul­2016
Date of journey : 12-­sep-­2016
Pnr no. : [protected]
Class : third ac
Train no. & name : 12201 / kcvl garib rath
Quota : general
From : pnvl - panvel
To : cngr - chenganoor
*fare details
Distance : 1641 km
Ticket fare : rs. 1070.00
Service charge : rs. 46.00
Total fare : rs. 1116.00

Ticket no : 2
*passenger details
Name : aswathy b nair
Age : 23
Gender : female
Status : rac
Coach seat / berth : 4
*ticket details
Transaction id : [protected]
Date of booking : 05­aug­2016
Date of journey : 12-­sep-­2016
Pnr no. : [protected]
Class : third ac
Train no. & name : 12201 / kcvl garib rath
Quota : general
From : pnvl - panvel
To : cngr - chenganoor
*fare details
Distance : 1641 km
Ticket fare : rs. 1070.00
Service charge : rs. 46.00
Total fare : rs. 1116.00

Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 20-oct-2016 [protected] cancelled 2123.02 1980.0

O as the above status show i'd cancel the ticket and the amount should be retrieved within 3 — 6 days but after last of 14 days the refunded amount didn't deposited in my a/c.

We hereby have two cotvm in vapi station but none in on state or working condition.
Those machines are made for convenience. so it would make traveling easier. but right now they are just two boxes lying on the floor like trash cans.
So with due respect i request you to repair the machine as soon as possible so it could be made useful to all who in need. and fulfill its sole purpose of manufacture.

Railway services are getting pathetic day by day. It’s second time as i have observed worst experience interacting with railway services. I booked a ticket a few days back for new delhi to kota of kerala s kranti express to be travelled on 02/11/2016. Over ticket, there was mentioned departure timing 14:15 however train moved at sharp 13:40 from new delhi without any prior notification. When i approached to concerned staff to get the ticket cancelled he didn’t do. He misbehaved and showed unprofessionalism. Railway staffs even don’t know how to speak to customers. It seems there isn’t any working procedure defined for railway staffs, they work as per their wishes. They behave like illiterate. Just because of this incident i missed my urgent seminar. It’s unbelievable that how can such mistake happen by biggest organization like railway. Railway should hire sensible and educated person who can understand customer grievances or else arrange training for their staffs that how to treat to customers as it’s a bigger service industry. I want apology letter from ministry of railway and compensation for this loss and harassment.

I am trying to get my email verified so I can operate and buy tickets online. My phone was immediately verified. Attempts to activate my email has failed since October 25, 2016. I have written multiple emails, to which I keep getting auto-replies.

I cannot buy tickets. I need irctc log in details to buy tickets even from other websites. This is gross mismanagement. If they cannot manage it then allow people to buy tickets from elsewhere. If I had the option I would definitely not use your website.

My email docket number is IRCTC #4254078. Everytime I email them with my docket number, a new auto reply comes with another new docket number, giving me a docket number of the reminder email, which they will never respond to. If I had time, money and energy, I would have tried to make irctc suffer, but I have neither of the above. So, I may have to just travel by air, because I am now left with no other option.

Regards,
Avishek Konar,
Assistant Professor,
O. P. Jindal Global University.

Hello team,

I made 2 reservation for the same train for the same number of passengers however i have been charged differential amounts. below are the details.

Trans id [protected] – ltt to sec – rs 4456 (4 passengers including 2 sr ctz)

Trans id [protected] – sec to ltt – 5931 (4 passengers including 2 sr ctz)

Can someone explain & help with the refund on the higher amount charged

I also filed a complain with irctc & the complain # provided is [irctc #4247026]

Dear sir,

I have cancelled my ticket from irctc flight but now till date i did not gotten my refundable amount. Irctc provide me below details
Transaction id [protected]
Receipt number ixgaagguw0
Refund amount 3142.0
Refund status refunded
Actual refund date[protected]

Please find the attached file my account statement to till date

I request you that please take necessary action and send my amount quickly

Thanks with regards
Monu rajput

I have booked a ticket from Indore to Howrah on Journey dated 27th October, PNR No - [protected]. Only two tickets are partially confirmed to RAC and rest of other tickets are not confirmed. They are in Waiting list. I have booked the TDR file also. Till now no mail came to me for refund. Only two RAC passenger took the train and rest of them didn't. IRCTC customer care only send the auto generated mail. I have attached the refund certificate that My wife took from the TC in the train itself.

It is so shameful to find an insect in the life nimbu pani served in swarn shatabdi going from new delhi to amritsar train no. 12029 seat no. c13 12. i am a physician working for punjab health and family welfare. to my surprise when i complained to the staff about that they asked me to throw it and get another one. it's such a shame on the quality of food served. alrhough cost of travelling is getting higher each day but food quality is getting worse. don't play with the lives of other. such a shame on the food quality control. you guys just serve anything. disasterous and insane indeed.

Dear sir,
On 1/11/2016 i booked an e-ticket from rayagada to bbs for the date of journey on 2/11/016. A successful transaction has been made from my sbi account of rs.329 on pos irctc 85505 at irctc txn#492542.in this regard a msg also received about the above amount deducted from my sbi account. But until now no msg in this regard received, no mail received, no details in booked history found or no any deducted amount credited to my account. Request the deducted amount please be credited to the same account from which account it has been deducted.


[protected]@gmail.com