Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,
On 1/11/2016 i booked an e-ticket from rayagada to bbs for the date of journey on 2/11/016. A successful transaction has been made from my sbi account of rs.329 on pos irctc 85505 at irctc txn#492542.in this regard a msg also received about the above amount deducted from my sbi account. But until now no msg in this regard received, no mail received, no details in booked history found or no any deducted amount credited to my account. Request the deducted amount please be credited to the same account from which account it has been deducted.


[protected]@gmail.com

I have booked train ticket with a pnr no.-[protected], train no.-59386, doj-29.10.16., sl, gzb-moz, dep:21.35, mohd asif+2.
It is very disappointing that irctc have booked a ticket of train no. - 59386 which has not plying from this station as i have seen in railway timetable at ghaziabad station when i have been complaining for this act of railways and some railway officer has checked the train no.in front of me and confirmed that it is a matter of negligence from irctc.
When i email to irctc @ [protected]@irctc.co.in they have sent me ticket id-[irctc#4260392].
Now what would i do as the mental and physical harassment given to me and my family is beyond imagination at that night.
I am afraid that if you cannot offer a better level of service then many o[censored]s will give up the tradition to travel by rail.
Please help me in all respect and compensate you fault at the earliest.
Thanks and regards
Mohd asif

I am sudhakar from chennai. i tried booking a train from chennai central (mas) to salem (sa) on 26th oct 2016 (journey date: 27th oct) in tatkal. after booking the ticket, i got a message as "no seats available. transaction dropped" but the amount 178 was deducted from my bank account. till now i didn't get any refund for my deducted amount. so please take this complaint and process my refund. i have attached the image for the dropped transaction.

We have booked below mentioned train from Nellore( NLR ) to KrishnaRajaPuram( KJM )

Train : BBS BNC SUP EXP
Train No: 12845
From Station: NLR
To Station: KJM
PNR: [protected]
Booking Date: 30-Aug-2016
Boarding Date: 31-Oct-2016.

The SMS we received and the "print ticket" option in irctc has shown the scheduled departure is on 31-Oct-2016. But it did not show the time of departure. So, we have no clue about the train arrival and departure timings.

since the date of journey is on 31-Oct-2016, I have checked the "Find Train schedule" option in IRCTC under "enquiry" tab. The schedule showed that the train will arrive Nellore( NLR ) station at 23:52 and departures at 23:53.

so, with the information that I have, it is more obvious that the train will arrive at 23:52 on 31-Oct-2016. Hence, we reached NLR station on the 31-Oct-2016 and we came to know that the station has left NLR on 30-Oct-2016.

Since the information provided for us from IRCTC is not correct. I am requesting IRCTC team to kindly revert back the amount that we have paid.

I have attached the ticket with this complaint.

Thank you & have a great day.

In train no. 12284 hazrat nizamuddin to ernakulam which depated from saturday 29th october 2016, the pantry was supplying the used food boxes, (the foil boxes which was used to supply breakfast, collected back) was filled again with lunch and dinner and supplied back to the passengers. this caught redhandedly and the pantry fellows had no answer. kindly take action against this un hygenic conduct.

My name is Sanjay Tiwari.I booked a ticket from Tatanagar to Howrah from the online portal of IRCTC. I entered all necessary details like ATM pin and account number of my SBI bank account. The message displayed read as "Your transaction is being processed". However instead of getting a copy of the ticket or a confirmation message on my mobile number my account was logged out automatically. I received a message from SBI regarding my transaction which shows a purchase 'worth rs1437 on POS SBIRCTC at IRCTC txn#[protected]. My IRCTC username is 'Ritasanjay'. Please help me in either receiving my money back or getting a confirmation of my ticket.

Train ticket tdr reactivation and refund of amount
Sir,
I booked ticket for 2 passengers for the journey on 24th sep 2016. The passengers were not travelled on that day due to train had late more than 3 hours. So, i filed tdr. But it is repudiated.

Tdr transactions details
Transaction id: [protected] train no./name: 12591/gkp ypr express pnr no [protected]
Date of journey: 24-sep-2016 date of boarding: 24-sep-2016 date of booking: 23-sep-2016
From: gonda jn (Gd) to: secunderabad jn (Sc) boarding: gonda jn (Gd)
Resv upto: secunderabad jn (Sc) quota: premium tatkal (Pt) class: sleeper class (Sl)
Ticket amount:3380.0 ticket type:e-ticket

Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 24-sep-2016 13:14:15 hrs tdr status tdr repudiate cancellation id: [protected]
Tdr zone: south west railway (Sw) registration no:[protected] repudiate date: 21-oct-2016

Reason for repudiate tdr: no refund for ticket booked on dynamic fare

Name jogindra gupta
Email id [protected]@gmail.com
[protected]

Respected Sir/mam,

I am the regular passenger travelling in Indian railways. Maintenance of bathrooms are worst, ladies facing the lot of problems with this.

And the foremost thins is HIJRAS, where we are giving lot of respect to them but they are misusing this. They are harassing ll the passengers in train for money, using vulgar language.
Please don't allow them to the trains without tickets.
Please do kind action on this.

Thank you very much

Hi,

I booked a ticket from ernakulam to trivandrum on 21-sep-2016.
The train was more than 5 hrs late and i cancelled the ticket. I filed tdr for the same. It shows tdr status as cr registred for more than a month now. My refund has not been initiated and i have not got refund till now. My ticket details are given below:
Pnr number : [protected]
Cancellation id :[protected]
Train number : 12075/jan shatabdi
Date of journey: 21-sep-2016
Ticket amount:750.0.

Please let me know when i will get the refund. Dont irctc have a defined sla for this?? Please solve my issue.

Thanks & regards,
Anusha.
Anusha. [protected]@gmail.com

Dear Sir,

I have booked one ticket in the name of Rajesh V Shetty on 16/08/2016 from Mangalore Central to
Lokmanya Tilak Terminus.

The journey date was 01/09/2016. However on 01/09/2016 the train was delayed by 6 hours and so Mr.
Rajesh Shetty did not travel on the said date and took other mode of transport to return to Mumbai.

I had filed TDR on 01/09/2016 only at around 1 pm.

However today, after enquiring with the customer Service I came to know that my TDR has been rejected
giving the reason that the person had travelled on the said ticket.

Please note that Mr. Rajesh Shetty had not travelled on the below mentioned ticket on 01/09/2016.

Passenger Name : Mr. Rajesh Shetty
PNR No.[protected]
Train No. and Name 12620/Matsyaganda Exp
Transaction ID: [protected]
Date of Journey: 01/09/2016
Date of Boarding: 01/09/2016 Schedule Departure: 01/09/2016 12:50
Boarding At : Mangalore Central (MAQ)
Reservation Upto: Lokmanyatilak (LTT)

Kindly look into the matter and do the needful at the earliest and confirm by revert mail.

Regards
Chitra Shetty.

Today, I try to book a cc car ticket in janshatabti 12022 from tata to hwh, after payment through net banking, site of irctc was shut down, payment was deducted, but I didn't received the ticket also not received any message about regret and refund, after some I try to call on no [protected], no one received the call.
I was booking ticket in emergency using current booking .What a burst service in emergency and for poor and medium class family those who HV only small money to book ticket once.
I request to irctc to improve your server quality and ur refund policy so we can book ticket again using same money, and I kindly request you to refund my money.
Name :Gulam Mohammad
Irctc I'd: gulamism
Mob no : [protected]

Dear sir,
My self Shivraj today (27/10/2016)
When i was travelling in Nandigram face so much problems.
There was few regular people who come in my coach S7 at 5.30 from nanded stn.

I was slept some one shake me and start talking rudely...

Sayig that we are regularly doing updown in train. This is govt. Property not your fathers, are you purchased whole train, like this they were talking to me.

They were teachers and going to Himayat nagar and Islapur.

I complaint to on duty TC but didn't take any action.

Please do the needful.

Yours.

My email ([protected]@gmail.com)

To whomsoever it may concern,
It is sad to acknowledge you that i lost an amount of 3100 indian rupees while booking ticket through your online portal
Being unable to be notified of any action in the process.
I was trying to reserve ticket from kasaragod to banglore central.
Furthur to this i was notified of being charged rs. 3100 for the same, unfortunately i didnt recieve any confirmation of booking the seats.

My contact detail as follows
Name; noushad
Place: kasaragod
Bank/card details: axis bank kasaragod
No:[protected]
Mail id:[protected]@gmail.com
No:[protected]

Since last one year, i'm facing a great problem in sign in of irctc. I put the accurate captcha, but it showing incorrect captcha. Some times site opens, but on clicking a menu, it immediately logs out.
Why should we pay a descent money on booking ticket as service tax to irctc? The site mal functions maximum times, then why government is not looking after it. Prices are increasing, but service is becoming poorer day by day.

Respected sir/mam,
We are traveling in B2 compartment of golden temple mail with pnr no [protected] .the door near to our seats cant automatically close wen left open which is leading to inefficient cooling of the compartment as well as bad smell from toilet side persisting in our compartment.

Kindly pay attention and resolve this issue as soon as possible.
Thank you

My IRCTC account have small corrections
in my first name middle and last name by profile.because of my wallet are not accepted in my IRCTC profile name.
ewallet have pancad first name, irctc profile name should be the same wanted.
That's why I"m requesting you.so please deactivate in my IRCTC account, and then I"m newly sign up the account Thank u...

Last week i was traveling to dehradun from ndls ddn shatabdi on 18-oct-2016 the train was around 40 mins late. Today that is 25 oct 2016 i'm traveling to jalandhar from ndls amritsar shatabdi and it is 40 mins late again.
What is the use of declaring of speeding up the shatabdi's speed if still you can't provide the services online time. Why are the prices being hiked for?
If the shatabdis have to be late by 40-50 mins why are prices being increased if you can't manage things well you there's no point of increasing prices and fooling the customers.

Dear sir,

My self manas ranjan nandi form delhi. This is regarding i have received my irctc sbi credit card form the month of september 2015. Still so far i did not have received my subha yatra user id and password. So please requesting to provide my user id and password as soon as possible.

This is for your kind information and necessary action an immediate action would be highly appreciated in this matter.

I have booked two tickets i. E 3 passenger in train 12328/upasana express
On 22 july 2016 in tatakal in sleeper class from dehradun to lucknow. But train is late more than 3 hours from dehradun on 23 july 2016.

Pnr is [protected] & [protected]

So i submit tdr for both the tickets and passengers have not travelled on 23 july 2016. I have not get any refund.

The one tdr has status cr registered
Cancellation id: [protected]
Tdr zone: eastern railway (Er)
Registration no:[protected]

The other tdr has status:
Reference no: ekt[protected]
Tdr zone: er
Tdr filing date: 23-jul-2016
Refund status: refund under process
Refund date: not available
Refund amount: rs.0.00

Please help me to get my refund.
For any query please contact me at [protected]@gmail.com

Thanks
Manu

Hi,

I have cancelled 3 tickets which are cost of 1170 before 25+ days of journey.
And cancellation fee it took around 360.
One bad thing being a govt company why irctc is charging high cancellation fee.

Am expecting less cancellation fee as resolution because we middle class or poor people will prefer ictc because of less fares, but when government itself deducting huge amount of money as cancellation fee we are loosing trust towards govt.

And also observered krishi kalyan cess, swatch bharat cess are applicable on all purchases. If government can explain what are they doing what that money in detail.

Thanks.