Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have travelled on 10 oct 2016 in hapa express train from udipi to vasai road with pnr number: [protected], but i regret to say that it was one of my worst experience. We were travelling along with kids. There was no one to look after the hygiene in the train. Bathrooms had no water n were totally full n smelling, washbasins were full of dirty water and water was spilling from it along with the movement of the train.
The garbage container was over flooded and all the garbage was on the passage.
It was really disgusting.
Request you to please take atleast some genuine steps.

Hi,

I filed a TDR on 28-Jun-2016 for the ticket Booked by me. PNR No- [protected]. The journey date for above ticket was 28-Jun-2016.

I want to bring into your notice that passenger did not travel on above mentioned ticket because the Train had got diverted .So the Passenger had decided to cancel the Trip. I had filed TDR that day Only. I had written many mails to every department of IRCTC and Northern Railway. But No proper response I had received nor the Amount had been refunded. It's going to be more than 4 months Now.
Pls help to Get My Amount Back. Or Suggest some best option that I can Opt.
Transaction ID: [protected]
Train No./Name: 14265/BSB DDN EXP
Date of Journey: 28-Jun-2016
TDR Filing Date: 28-Jun-2016 13:01:06 HRS
Reason For TDR: Train Diverted And Passenger Not Travel
Cancellation ID: [protected]
Registration No:[protected]
TDR Zone: NORTHERN RAILWAY (NR)

I had filed TDR for train No. 11014 starting from Coimbatore to Bangalore as the train is running late by around 6 hours from source station and travelled by bus to bangalore as ii need to catch another train to hyderabad. TDR is filed well in advance when we got to know about the delay thru SMS sent by irctc.
TDR filing time :[protected] Date of Boarding :

Greetings!!

It is extremely sad that I need to again write to you w.r.t my account getting suspended with no valid reason.

Previously I had a user name: xxxx; it got suspended and even after months of follow up no action was taken. Next it was recommended

In response to your grievance, we wish to inform you that your id is suspended for Garbage or Junk profile from our end.
NOTE : you can create new account with any alternative email id and mobile no.

Now that I created a new account xxxxx; again you have suspended it. please let me know how many times do I need to purchase a new sim card and create a new email id.

Also the explanation you give is not at all satisfactory.

Please revert at the earliest.

I have booked retiring room in KSR bangalore station (SBC) for 12 Oct[protected]hrs) - 14 oct[protected]hrs) against my PNR [protected]. But till date my booking is not confirmed though the amount has been deducted from my account already on 10th Oct 2016.

When I saw it in booked tickets section in irctctourism it is written Payment Settled and not booked.(plz see screenshots)

I tried calling around 8-10 times (over the span of 8 hours) to the Toll free number [protected] for the same. But everytime your customer care executives were busy with other customers. Not even a single time my call was attended.

I have also mailed them the issue. yet I didn't get any response.

I am reaching Bangalore today night (i.e. 12 Oct 2016). Thus I need confirmation. So please either confirm or cancel my booking urgently so that i can arrange different option if required.

Respective madam/sir,

I have been travelling from mangalore to bangalore since 6.5 years in the train number 16524. The train travels through mysore.

Every time people without reservation/tickets, board the sleeper class and ask/threaten the reserved passengers who are sleeping, to sit and offer them seat. Many reserved passengers have complained to ttr but no action has taken. Also the toilets are occupied by the unreserved/ticketless passengers.

Train number: 16524

My pnr [protected] dec to all gaurav +1 wl 39&40 rs /- 330 on 09.10.2016. my ticket not confirmed. so gaurav +1 not journey this wl ticket.
On 10.10.2016 rs/- 210 return your a/c, but unfortunately no money come in my a/c.
My tickets amount rs/- 330 and you send only rs/- 210. why not you send rs/- 330.
Pl check amount, and send rest of money..
Thank
Ranbir 279
Ircrc login id

I was traveling alone from cbe-sbc via 16525 (island express) and my coach was ha1, which was right after general compartment. the doors on both sides of the coach were locked and since general compartment does not have connection to ha1 and other coaches attached to ha1 like a1, a2 were also locked. it was highly irresponsible of the attenders in train to keep all doors locked. it was only with the help of a porter that i could board the train. please make sure such irresponsible behaviors causing trouble to passengers are avoided.

Dear Sir

I have a complaint against the service of IRCTC, that it is not providing the services properly. Day before yesterday during the reservation I had requested the side lower sit and then I got the sit No. 32 in S4
but today I saw that the sit No. 31 was side lower and 32 was the side upper.
what is this ? Am I not paying for the same? or anything else. it not acceptable.
I will complaint for the same to the higher authority.

I am active user on www.irctc.co.in since long years (5-8 years). My wife created her separate account (User id: richa524) as she needs to travel very frequently in her marketing field. Her id was blocked stating fraudulent activity without any information. We raised many complaints on care portal and [protected]@irctc.co.in, not getting any response leads me to tag them on twitter. This outburst on twitter by me resulted my irctc account also blocked (User id: kushal524) stating "erroneous hits on website". These complaints have been raised on care portal since may 2016, since they dont acknowledge or just replying concerned department would revert soon since may 2016. Useless service. Already provided all confirmation from my side that this is completely genuine use. Still not response.

Can i have our both id active?

Few of my ticket id :
#3879472
#3588386
#3535891
#4149842

I had registered a TDR on 21st August 2016 . Mahananda Express was late by 12 hrs on that so I didn't travel and cancelled my ticket & registered a TDR immediately . As per policy I am supposed to get 100% refund but I havn't received any amount.

TDR Details are stated below :

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 21Aug 2016 08:28:16 HRS
TDR Status :CR Registered
Cancellation ID: [protected]
TDR Zone: NORTH FRONTIER RAILWAY (NF)
Registration No:[protected]

It is highly frustrating & unprofessional from a government organisation . I hope my problem would be resolved soon.

I had accessed the IRTCTC website to book tickets from Mumbai-Ahmedabad (Shatabdi Express - 12009) on 07/10/2016. The site allowed me to make the payment but to my surprise the tickets did not get booked and the IRCTC page showed some "Error message".

I am enclosing details of payment debited to my account - requesting you to help clarify when i will get back my money.

Hi support team,
I have booked a sleeper class ticket from dli
To lkn for mahananda express on 9th aug,
2016 and date of journey was 15th aug, 2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 9th aug, 2016.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: -15aug-2016 06:17:33 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Warm regards

I had booked my train ticket with pnr no.[protected] in train no.14660 on 11.8.2016 from jaisalmer to jaipur. But that train got cancelled due to heavy rainfalls. But i have not got my refund. I contacted to irctc customer care through phone, but then customer care told me that the train charting was done on that day and they have no information about its cancellation.
As per irctc customer care advice, i contacted to the station master of jaisalmer station from where the train was to start, the station master checked the data and told me that the train was cancelled and may be due to some technical error its not updated in the irctc system. He has given the same information on my email generated ticket along with his office stamp. I sent that data to [protected]@irctc.co.in.. But those people are not not agreeing on this information. I requested to itctc on twitter also, but they are also saying the same thing. It wad 2nd ac tatkal ticket worth rs 1786. It is big financial loss to me. I even requested those irctc fellows to contact jaisalmer station from where the train was to start, but they are not coming to the point. I want my money back.

Dear sir/madam,
I have booked train ticket from tumkur to dharwar my mobile irctc app using my user id:thiru13198.

Thrice i have tried to book train ticket one on 30th september 2016 night and second time on 1st october 2016 afternoon, and third time on 2nd october 2016 but all the time money deducted from my bank account and ticket not booked and didn't get any transaction id also.

I have called the customer care and informed about the deduction, they promised me of refund in two or three days but still i have not got yet. Please do the needful as soon as possible.

I would like to request you that please refund my money to the bank account mentioned below.

Bank: canara bank.
Ac/no:[protected]
Branch: t begur,
Ifsc: cnrb0004433
Customer id:[protected].

Note: i have used my friends debit card to book a ticket from my account.

Thanking you in anticipation

I booked ticket in irctc website yesterday with tatkal quota.

Pnr:[protected], train:18646, doj:08-10-16, sl, sc-jer, dep:10:20,
Jeeban mohapatra, ckwl 106,
Fare:725, sc:23.0+pg+ins

Status was available, but during payment process status became ckwl-106.

At night i received a message

Pnr-[protected]
Trn:11019
Dt:[protected]
Frm sc to bbs
Cls:sl
P1-s10, 4
Chart prepared

Train number changed, pnr changed, destination changed... I can't go bbs... I had urgent work at home... They did not book another train from bbs to jer.. I want money back. How can they book ticket in another train and different timing...

Like 99% people i don't remember train numbers and pnr numbers... When i received the 2nd message i thought it's for the same train. I guess nobody will notice pnr numbers and train numbers i just saw berth no /seat no yesterday night. Today morning i saw its for another train... And i can't go to bbs, if i may have to wait in bbs station for another train for up to 12 hrs.. If they had booked another train from bbs to jer, i wouldn't have complained. If i go, i will reach home late. So better i will not go. I want money back

Hi Sir,

Almost 20 days over no one responding to my mails. One of the Executive Manvendra singh, sent mail as " We would like to inform you that your given user id-dvm_1987 is inactive due to Use of autofill Scripts or Enormous hitting on site. Therefore, you can not use it again . ".

i didn't use any autofill script in my office system (at the time of tatkal ticket booking i will be in office so it is not possible to install other third party softwares) and i sent mail to them provide the details of software. Simply blocked my account without intimation.

I using my credit card past 4 years, so i remember my cc number easily (16 numbers) it takes for me 30secs max to enter the details. But it again asking as ROBOT or human confirmation at the end of the booking.

I have travelled in 2 A.C on 5th October in Navjeevan express from Surat to Vijayawada. Even it is 2 A.C the train we experience too much shaking and jerking of train. I travelled with my wife who is pregnant. Even a normal person can't sleep and experience uneasy stomach. After the journey my wife feels too much pain because of that jerks. I didn't understand whether the track is not good with that high speed or suspension is not good. But please take it serious.

Booked tatkal ticket with status wl, irctc confirms ticket got confirmed which was not.

Booked ticket from ers to rdm, journey date was 19th sep 2016 booked date was 18th sep 2016
Got status ckwl when booked
Transaction id: [protected]
Pnr: [protected]
Didn't received any message so, i was in a assumption amount will get refunded. Which i didn't get.
Called customer care they says ticket got confirmed.
When checked pnr status it says flushed pnr/pnr not yet generated
This is not fare i should get amount refunded

IRCTC has provided us with an option that "book only if confirmed tickets are available". I marked that option while booking Tatkal. Since tickets were not available, it cancelled booking, but charged whopping thousands from net banking. What sort of algorithm is this? Why is the money cut from sbi net banking even when I availed the option? What does that option mean at all, if anyways the payment gateway proceeds towards banking?