Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello Sir,

On 15th October 2016 I did online booking using the irctc mobile app using my HSBC credit card . I came to know from my credit card transaction details that I have been charged twice for the booking .

Below are the two transaction reflected in credit transaction
- irctc_PayTM MUMBA IN Rs 1, 215.65
- WWW.IRCTC.CO.IN INR WWW.IRCTC.CO. IN Rs 1, 215.65

Below are the details of the transaction

Booking details:

Transaction Id - [protected]
PNR No [protected] Train No 17236
Train Name BANGALORE EXP From MDU
To SBC Date [protected]
Class 3A Boarding Point MDU
Reservation Upto SBC Quota General

Passenger Details:

S# Name Age Sex Seat/Berth Coach Status
1 CHINGLEN L 035 Male 0038 B4 CONFIRM
2 BRAJENDRA SINGH 078 Male 0040 B4 CONFIRM
Total Fare 00001145

Please do necessary steps to refund the erroneous charged (Rs 1, 215.65 ) which have been done by irctc ASAP.

Thank you in advance
Chinglen Lamabam

Dear Sir/Madam

Myself (Ronnie Brooks Chatterjee) and my wife (Dipasree Chatterjee) held a confirmed ticket with berth no.15 & 16 and coach no. B1 reservation in 3AC Train No. 13006 date of journey 04/10/2016 from Amritsar to Howrah. The train was scheduled to leave at 6:45 pm from Amritsar Station and we arrived at Amritsar Station at 3:15 pm. With no prior information suddenly, at 5:45 pm several announcements were made in the station that the train is cancelled for passengers holding tickets for 4th Oct, 2016 for Amritsar Howrah Mail. Passengers were requested to cancel their tickets and make other alternatives for travel. We formed a que with other passengers for refund of our fare.. when we reached the counter we were told e-ticket holders will get automatic refund into their bank accounts..counter ticket passengers were refunded full fare in cash at Amrtisar Station Counter. We were helped with no other information and there was no proper assistance from Amritsar Station inquiry. With high tension, mental agony we were forced into several inconvenient situations. At this point, we were in severe jeopardy and had no idea how with our heavy luggage and family will head back home to Howrah.

Since we returned, we constantly called customer care at IRCTC and was told the full refund of fare will be made to our bank account within 90 days. At this point I have no other alternative, but to email you with all my information and request you to kindly refund my full fare Rs.3766/- to my bank account immediately. It is not fair and total injustice that one group of passengers will get instant refund of fare since they booked from counter and the online customers (like me) will have to wait indefinitely with no proper time frame.

All information is provided below in my e-ticket, for your full investigation in my favour. Kindly refund my full fare to my bank account.

Thanking you in advance,

Ronnie Brooks Chatterjee.

Ticket Confirmation
IRCTC

Dear Customer,
Congratulations! Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS)/a screenshot of ERS i.e. Virtual Reservation Message(VRM) OF YOUR TICKET FROM YOUR Booked Tickets History page .You have to carry this printout/VRM along with any one from the listed identity cards (Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt / Student Identity Card with photograph issued by recognized School or College for their students / Nationalised Bank Passbook with photograph / Credit Cards issued by Banks with laminated photograph) during train journey in original. Both these will be examined by ticket checking staff on stations/trains for verification purpose.

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 13006 / ASR HWH MAIL
Date of Booking : 09-Aug-2016 Class : THIRD AC Quota : GENERAL
Date of Journey : 04-Oct-2016 From : ASR To : HWH
Boarding At : ASR Date Of Boarding : 04-Oct-2016 Reservation Upto : HWH
Scheduled Departure : N.A.

Passenger Details
Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 R B CHATTERJEE 52 Male WL 6
2 D CHATTERJEE 40 Female WL 7

Fare Details
Distance : 1910 KM
Ticket Fare : Rs. 3720.00
Service Charge : Rs. 46.00
Total Fare : Rs. 3766.00 *

This complaint is based on feedback from my my wife, who was travelling from Delhi to Chandigarh via Shatabdi express (12005) on 23 Oct'16..
The feedback she gave was to the worst ever heard by me, and pics she shared are evidence of the true pathetic condition of railways, even in the luxury trains like of Shatabdi..

The coach C1 had nearly non working LCD screens, the snacks served (Kachori) was hard enough to tighten the loosen screws of the tray table at the seats, sandwich was at least two days old &smelly and top of it, no one was ready in the train to accept the poor feedback... Should that be typically 'non-empathetic' attitude or what... I don't know.. But for sure, this surge pricing system has no benefit to the railways customers... Would Northern Railways be willing to act on this.. or provide suitable compensation...

I leave it to the forum and management of the Indian railways...

I am travelling from pune to bhubhaneshwar in konark express train no 11019
PNR [protected]
THERE ARE UNAUTHORIZED VENDORS IN THIS TRAIN wearing RAILWAY CATERING UNIFORM. They board the train at pun station.
They are duping the passengers by selling poor quality and unhygienic food in the name of railway .
Immediate action may pl be taken for the sake of innocent passengers and irctc

Hi,

My IRCTC online account got deactivated as I was not using it regularly. Recently I tried to access my account and failed as it is deactive. I tried to create a new account but failed again as IRCTC is not allowing to register again with the same mobile number. My concern here is once an account is deactive IRCTC should allow to recreate a new account with same number or alteast reactivate the same old account if customer comes back. When contacted IRCTC, they simply asked me to register with some other mobile number. Now Iam not ready to take a new mobile connection for IRCTC. Complaint no. registered IRCTC #4191396

Hi,
To whom it may concern,
I have booked ticket on 26 Oct from Chennai Egmore to Trivandrum Central. But the ticket not booked as it showed error in booking. But the money has been deducted from my bank account. I tried to book the same ticket again after sometime and same happened. Please arrange to refund the total amount of Rs.1965.86 (Rs. 982.93+982.93) in same account.
Transaction details is ECM/1614/IRCTC/IRCTC and ECM/3382/IRCTC/IRCTC

My IRCTC User Id: Tibin98
Mobile No. [protected]

I want to travel in 11463 from surendranagar to vadodara on 21/10/2016. so i open my irctc account and i was showing timing and availability of sit for this train. i saw there was no sit available in 3A in general quota. so i reserved sit in tatkal quota. There was showing 23 sit available in tatkal quota. so i booked sit in tatkal. But after some hours i again check availability of sits. I am wonder there was showing me 57 sits available in general quota. so i simply request you to take some action on this issue. And also i want my extra charge of tatkal quota. If irctc will not take any reaction than i have to. I attached one pic showing that charting done. see my screen shot timings and train timings.

Dear Sir,
Last 4 month IRCTC harassing me against PNR-[protected] where travel cancel due to"Train Late More Than Three Hours and Passenger Not Traveled.", and i file TDR. During this period i call many times to Eastern(Phone:[protected] and IRCTC (Ph[protected]/[protected] but not refund my amount.I also drop many mail to [protected]@ecr.railnet.gov.in, [protected]@irctc.co.in, & [protected]@irctc.co.in and many other concern persons about this but he telling your TDR is under process but as per railway refund rule TDR resolve date is maximum 90 days.

So kindly requested to you resolve it as soon as possible.

Thanks & Regards
Rajesh Kumar
[protected]

I have booked my ticket for ap express (new delhi to visakhapatnam) for october 28th. amount of rs.2051/- was transferred to irctc but ticket wasn't generated. the amount was transferred through sbi internet banking. the deducted amount transaction reference no. igaacrrcj6. please resolve this issue immediately. i should go to my home, if this isn't resolved i may miss the chance.

I have tried to book three tickets for the same trains on the same dates for my parents in a hope that i will get lower berth seats. But unfortunately, even though they had 50 seats available, i did not get even one lower berth seat. This is really unfair. At least there should be an option for to give tickets if preferred berth is not available or system should inform earlier that preferred berth is not available. Now i have incurred a loss of 700 bucks just for trying lower berth.

Very strange to see that I have booked my mothers Rail ticket ( IRCTC ) multiple times over the last 2 years and in-spite she being Senior Citizen lady passenger, shez always been allotted SU Side Upper.
Now this time again she is travelling alone & i have booked the following and same allotment-
[protected] Sealdah to NDelhi / PNR [protected]
[protected] NDelhi to Howrah / PNR [protected]

Requesting the authority to look into the matter and allot a lower seat.

Hi,
I have booked ticket on 18 Oct from Howrah to Puri. But the ticket not booked as it showed error in booking. But the money has been deducted from my bank account. Please arrange to refund the amount of Rs.1794.00 in same account.
Transaction details is ECOM PUR/IRCTC APIN/New Delhi/181016/11:36.

I have booked the same ticket again after half an hour and it booked properly.
My IRCTC User Id: dbiswajit8
Mobile No. [protected]

On 14 oct i was travelling through gomti express 12420 at Tundla station i reach at vendor stall shop no 4 names madhan petha bhandhar he is taking 20 rupess instead of 15 for railneer.this is not fair he is taking 5 rupesss more than thw actual price. i request to you please give you warning otherwise cancel his licence.it will be good for public and indain railway

I booked ticket the transaction id is generated and i got a message but the pnr is not generated its shown blank but rs. 218.01 debted, in mt transaction status is showing failed so plz refound money. Plz find the attachment image also.

Transaction id: [protected]

My id: govindgk65
Email: [protected]@gmail.com

I have booked ticket from anvt - ald on 27 september for 26 october. At the time of booking my status was waiting 6 and 7 for which i have email as well as message. After some days i have checked my ticket status it was in rac i thought may be it will be conformed. Today when i again checked my ticket status it was showing waiting 31 & 32, how it possible? I can not understand. Is irctc a fraud website of ministry of railway even i have email also send by irctc as waiting 6 & 7. What if my ticket did not conform?. Can anyone suggest me what i should do next?

Am RAJESHKUMAR.My userid SOLARAJESH.
My registered email id is [protected]@gmail.com.I cancelled tickets on October1st and october 4th.i.e on[protected] &[protected].
my pnr numbers are[protected] &[protected].
But I got refund on 6th October I.e O[protected] for two tickets and refund money for remaing two tickets is still pending.am attaching my bank transaction details kindly look and refund my money.

I tried booking a ticket through IRCTC mobile app on 21st sep.I was booking a ticket From Delhi Sarai Rohila to Sri Ganganagar to travel on date 07/10/2016. But unfortunately when i was making the payment through my SBI debit card the amount of 1680/- was deducted from my card but my ticket was not booked.I also recieved a text confirming the deduction of amount from State Bank as well.As per telephonic conversation with IRCTC customer care executive i am attaching the pdf format of my bank account statement in which the amount deducted on 21st sep towards IRCTC noida is clearly shown.I have mailed my details to IRCTC many a times bt till yet not refund has been made in my account.I have provided my all the details many a times.
Their Customer care service is really pathetic, they always keep telling wait for two or three days and their tecnhical staff are so illeterate that they can.t download the pdf attachments in the mail

User I.D : mj1008
Registered Mobile No : [protected]
Date of Booking : 21st Sep'16
Transaction I.D : [protected]
Time : 4:40 pm
Amount Deducted : 1680/-

I had booked my train from bbs to rou in 18452 - tapaswini express, pnr no: [protected]. The time of departure showing on the ticket was 22:05. However, the train was scheduled recently to 21:20 and i missed my train.
I didn't receive any alert any sms notifying me about this change.
I also checked the status online 2 hrs prior to the previous departure and still showed the old, non-updated routine.

I had tried to book tatkal tickets on 14th oct, 2016.
i ws nt able to book the tickets but the money got deducted from my bank account.
i tried for a 3rd AC ticket but could not book cause the network was slow.
still the balance got deducted
i tried for a 2nd AC ticket but could not book that either, still the money got deducted.
in total i lost more than 7000 rupees.
i need the refund as soon as possible.

Pnr - [protected]
Cancellation id - [protected]
I had train on 12th oct from vadodara. But due to high cold and fever i was unable to travel on 12th oct and i booked train on13th and traveled in that. I filed tdr to cancel ticket on 12th oct, but not find suitable tdr reason in drop down so selected "passenger not travelled as reservation provided in lower class". Please process the tdr and initiate refund for the same.