Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was travelling from NDLS to LKoJN yesterday by Swarn shatabdi 12004 in coach C10 with my old father pnr:[protected]. During whole journey a bunch of pessengers (around 20 in number both boys and girls) kept on making loud noise for the all time and I requested them to talk slowly. These pessengers were actually had their seats at C9 coach but exchanged with the pessengers travelling in coach C10. Despite request they reminded unfazed. Other pessenger didnt raise any voice fearing some ugly fight. I raised the complaint against them twice through your sms service but nothing happened. TT just came and said them to talk slowly and earlier himself was shaing a gag with them. we suffered like anything for 6 long hours continuouslyand following that my father got anxiety attack. I request a full refund request for the same and I will request railways to take some measure to curb such situation. it was just a hell of a journey.

Hello team,

This is to inform you that, i have booked ticket online through irctc and my pnr no. is [protected], but my ticket has been cancelled due to waiting. while booking ticket irctc service charges has been added. my first complaint is that they have added 46rs has a service charge and same ticket can be booked from window without additional charges. what is the funda of deducting so many charges. another complaint is about refund of amount, if my ticket has been cancelled it means i haven't taken any irctc services then i should refund service charge by irctc which is not the case.

Request you to look into above issues.

Kindly revert for queries.

Regards,
Santosh keswani

My mai I'd is [protected]@gmail.com. And phone number is [protected] forgot user I'd please sir deactivate my account stop thise number is all ready show to it is thise and thise mail use and I not know who is my id use please helps me sir please sir you are close my phone number and mai I'd how to deactivate my account and create New account please help me

I was doing a Tatkal ticket on[protected] through irctc website. The amount was deducted from the bank but the ticket is not confirmed and also payment is pending on IRCTC Website.

I mailed the complaint at [protected]@irctc.co.in and they have given me the A complaint No. IRCTC #4177102. But after that there is no response from there side.

Amount was deduced from Bank with following details "INR 719.50 Info.IIN*I-Debit*irc on[protected]:05:46". These are details details from mail by the bank.
The transaction No is : [protected]

My user is "shivam148".
Mail ID: [protected]@gmail.com
Contact No. +91 [protected]

Please do needful whatever is required.

I am currently on board in train no. 11058 traveling from PATIALA to BHOPAL JN.

I booked my ticket yesterday .
At first time I could not get the booking process complete bcz of some site issues .
So I waited n checked again my booked history if ticket was booked or not.
IT WAS NOT BOOKED

After some time I again tried to book the ticket.
This time I succeeded n got a confirmed ticket in B2, 34.
I also got the confirmation message on my mobile no. for B2, 34.

Now when TT came to check the ticket he told me that 2 tickets have been booked under your name in same coach B2, 47

I once again checked my history now n it is not showing any history of B2, 47.

I have neither received any confirmation message for B2, 47 nor any history is available for this seat .

Although my SBI account is showing 2 times money has been debited for booking

Please check my booking status n refund my amount of seat B2, 47 as I did not book it

I m attaching snapshots of my ticket booking history

Truly
Rohan Nakra
PNR no. [protected](B2, 34)
3AC
Train :11058
Date of journey :16/10/2016
PTA-BPL
B2-34
IRCTC I'd : ratna_1954
Mobile no. : [protected]

Sir i am passenger of magadh express 12401 boarded on date 15/10/2016.my pnr no. is [protected]. Train is late and yet not reached the destination new delhi on 16/10/2016 till 3:50pm but on NTES website it is showing that train has arrived at new delhi railway station at 3:10pm ..this is too irrelevant information for us..you people are making fool o[censored]s.. right now i m in train and tarin is in rest position at tilak bridge but railway says that train arrived at new delhi railway station.. whats going on guyzz..simply you could say that you people cant handle railway.give your charge to other couragious youth.

Dear sir I book my room no 206 in irctc yatri niwas in Howrah rly station. The counter staff of yatri niwas take 630/_ & give recipient of 530/_. When I asked about extra 100/_ Rs he told everyone give our commission. And not return, my PNS no is [protected]. And my mobile no is [protected], Sir please take action and inform me too. Thanks. Harshit Srivastav

I have booked two tickets on 25th AUGUST, 2016, for me (Senior citizen) and my wife, in 3rd AC for journey on 18-10-16 by train no. 17488 (tirumala exp), and the berths were allotted vide PNR no.[protected], in different coaches B-1 and B-2 from visakhapatnam to tirupathy, through IRCTC website. Is there any possibility of allotting the two berths in one compartment, which will be of great help to my family to make journey on[protected].

Sir pls mari compaint ye hai ki abhi mera resvervtion tha phir bhi o lok khade nahi hote hai kyaki o log bolate hai ki T.C aayega to hi ham hkade hoge .
Haisa q hota hai o log nagpur se nashik jane ka tha aur withaut ticket mai kayi un logoko goverment ne savalat diya kay o logo ko gov ne savalat diya hai aur o bhi resarvation ke coach mai ye to galat hai aur uupaer se bolate hai .aur sir 18030/29 train ka coach bahot kharab hai usako change karo.

thyank you sir

I travelled in AC chair car C2 coach of train 12676. It had those brown seats unlike the usual blue seats. These new kinds of seats cause back problems easily. They cannot be pushed back beyond 15degrees. The window seats do not have arm rests, so we have to lean our head on the wall for comfort. Then we have the everpresent problem of cockroaches running everywhere. This is an AC coach that people book for a comfortable journey. Instead we live to regret ever travelling in it.

I had booked a 2A ticket from Bangalore cantonment (BNC) to LTT for 11th of Oct 2016 for train number 11014. Scheduled time of boarding was 4:10pm.
I arrived at 3:40pm and saw that the train had already arrived. The announcement and all indicators confirmed that the train was precisely what I had booked:Mumbai Kurla LTT express to Mumbai. I also asked passengers whether the train was headed towards Mumbai. They said Yes. So I boarded the train and occupied my confirmed seat. But to my surprise, the train departed early and headed towards Bangalore City and then went headed back towards Bangalore Cantonment.

At this point, the TTE came to check tickets. I showed him my identification card. But he wasn't interested. He demanded a fine for travelling ticketless from BNC to Bangaor City and back. The fine he said was Rs 650 (for one way ticket in a 2AC from Cantonment to Bangalore City)x2 (for fine) for one way (Total amounting to Rs. 2600). Although shaken, I told him politely, that I saw that it was my train: Train no. 11014. He denied that it could have shown train 11014 and said that it is 11013. and kept demanding money in front of fellow passengers. He mocked me for believing that a train can arrive early and laughing with other passengers said that trains only get late. He then rudely demanded the money again. I did not have that much money (which is beside the point). Finally he said that, and I quote, "Since I am a human being, I will charge you a fine for general class w/o ticket which is Rs 400." I gave him Rs. 400. I told him that I did not break any law. Again, rudely, he said that its because of him being a human being he charged me less instead of the whole amount. Threatening me with a bigger fine, he walked away.
My fellow passenger said that this is a regular practice. He would see this with every trip: The train arrives later than passengers; they board the train, the TTE humiliates and fines them for boarding a train that goes in the supposedly reverse direction.

It is very cheap of the TTE to hand out some target number of fines. I have witnessed a man harassing a woman on the train, to which a TTE maintains silence, because such is a lesser crime in the eyes of the IRCTC.

My experience was humiliating to say the least.

I have travelled on 10 oct 2016 in hapa express train from udipi to vasai road with pnr number: [protected], but i regret to say that it was one of my worst experience. We were travelling along with kids. There was no one to look after the hygiene in the train. Bathrooms had no water n were totally full n smelling, washbasins were full of dirty water and water was spilling from it along with the movement of the train.
The garbage container was over flooded and all the garbage was on the passage.
It was really disgusting.
Request you to please take atleast some genuine steps.

Hi,

I filed a TDR on 28-Jun-2016 for the ticket Booked by me. PNR No- [protected]. The journey date for above ticket was 28-Jun-2016.

I want to bring into your notice that passenger did not travel on above mentioned ticket because the Train had got diverted .So the Passenger had decided to cancel the Trip. I had filed TDR that day Only. I had written many mails to every department of IRCTC and Northern Railway. But No proper response I had received nor the Amount had been refunded. It's going to be more than 4 months Now.
Pls help to Get My Amount Back. Or Suggest some best option that I can Opt.
Transaction ID: [protected]
Train No./Name: 14265/BSB DDN EXP
Date of Journey: 28-Jun-2016
TDR Filing Date: 28-Jun-2016 13:01:06 HRS
Reason For TDR: Train Diverted And Passenger Not Travel
Cancellation ID: [protected]
Registration No:[protected]
TDR Zone: NORTHERN RAILWAY (NR)

I had filed TDR for train No. 11014 starting from Coimbatore to Bangalore as the train is running late by around 6 hours from source station and travelled by bus to bangalore as ii need to catch another train to hyderabad. TDR is filed well in advance when we got to know about the delay thru SMS sent by irctc.
TDR filing time :[protected] Date of Boarding :

Greetings!!

It is extremely sad that I need to again write to you w.r.t my account getting suspended with no valid reason.

Previously I had a user name: xxxx; it got suspended and even after months of follow up no action was taken. Next it was recommended

In response to your grievance, we wish to inform you that your id is suspended for Garbage or Junk profile from our end.
NOTE : you can create new account with any alternative email id and mobile no.

Now that I created a new account xxxxx; again you have suspended it. please let me know how many times do I need to purchase a new sim card and create a new email id.

Also the explanation you give is not at all satisfactory.

Please revert at the earliest.

I have booked retiring room in KSR bangalore station (SBC) for 12 Oct[protected]hrs) - 14 oct[protected]hrs) against my PNR [protected]. But till date my booking is not confirmed though the amount has been deducted from my account already on 10th Oct 2016.

When I saw it in booked tickets section in irctctourism it is written Payment Settled and not booked.(plz see screenshots)

I tried calling around 8-10 times (over the span of 8 hours) to the Toll free number [protected] for the same. But everytime your customer care executives were busy with other customers. Not even a single time my call was attended.

I have also mailed them the issue. yet I didn't get any response.

I am reaching Bangalore today night (i.e. 12 Oct 2016). Thus I need confirmation. So please either confirm or cancel my booking urgently so that i can arrange different option if required.

Respective madam/sir,

I have been travelling from mangalore to bangalore since 6.5 years in the train number 16524. The train travels through mysore.

Every time people without reservation/tickets, board the sleeper class and ask/threaten the reserved passengers who are sleeping, to sit and offer them seat. Many reserved passengers have complained to ttr but no action has taken. Also the toilets are occupied by the unreserved/ticketless passengers.

Train number: 16524

My pnr [protected] dec to all gaurav +1 wl 39&40 rs /- 330 on 09.10.2016. my ticket not confirmed. so gaurav +1 not journey this wl ticket.
On 10.10.2016 rs/- 210 return your a/c, but unfortunately no money come in my a/c.
My tickets amount rs/- 330 and you send only rs/- 210. why not you send rs/- 330.
Pl check amount, and send rest of money..
Thank
Ranbir 279
Ircrc login id

I was traveling alone from cbe-sbc via 16525 (island express) and my coach was ha1, which was right after general compartment. the doors on both sides of the coach were locked and since general compartment does not have connection to ha1 and other coaches attached to ha1 like a1, a2 were also locked. it was highly irresponsible of the attenders in train to keep all doors locked. it was only with the help of a porter that i could board the train. please make sure such irresponsible behaviors causing trouble to passengers are avoided.

Dear Sir

I have a complaint against the service of IRCTC, that it is not providing the services properly. Day before yesterday during the reservation I had requested the side lower sit and then I got the sit No. 32 in S4
but today I saw that the sit No. 31 was side lower and 32 was the side upper.
what is this ? Am I not paying for the same? or anything else. it not acceptable.
I will complaint for the same to the higher authority.