Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir

I traveled from kerala to delhi on 30/9/2016 by mangal lakshadweep expreess (Train no 12617) and returned from delhi by the same train to kerala on 5/10/2016 by sleeper class reservation ticket. The food served in the train is of very poor in quality and quantity. They charged exorbitant price of rs 87 for a veg meal consisting of two very small pieces of chappatti and a handful of rice and little curry (Two gravy curry). They charged rs 10 for tea and rs 20 for a bottle of water. Not rail water but of some other company. Many travelers are getting cheated.

The toilets were not cleaned at all throughout the journey nor the compartments. There was no garbage bin to keep our waste.

I hope the concerned department will look into the matter seriously and take action to improve the service.

Thanking you
Yours faithfully
A citizen of india

On what ground irctc has blocked my account (account - mayank_hzb)?
I've followed all their rules like not booking more ticket on tatkal. and ofcourse i am not an agent, just an individual passenger.
On asking, cust. care replies they have some criteria which they don't disclose. is irctc not smart enough to understand that if someone really wants to book n number of tickets, then getting a new mobile no. (to create a new account) is free of cost now a days.
O, is there any logic behind ur account suspension rule?

I am submitting the below mentioned details for which so far no refund is made after contacting telephonically and mail.

Tickets booked through online (Irct) and i cancelled the tickets due to non conformation more than four hours before the departure time. Detail is given bellow;-

Transaction id :[protected]
Train no./name :17652/kcg exp
Pnr no :[protected]
Date of journey :[protected]
Boarding :kachiguda
Reservation up to : chennai ignore
Cancellation details:
Reference no :[protected]
Reason for : waitlisted and all passengers did not travel.
Tdr status : cr registered

You are requested to kindly look into the matter for delay and why refund is not made after a lapse of five months.

I booked ticket from IRCTC on 27 AUG 2016 from GONDIYA TO PUNE, PNR is [protected] TRANSACTION ID is [protected] date of jorney is 8 SEPTEMBER 2016 boarding from nagpur .I filled TDR on IRCTC on 8 SEPTEMBER 2016 after chart preparation due to RAC staus of travelling passenger.and before 4 to 5 hours trains actual departure .After chart preparation final staus is RAC .So i filled TDR as per rule. But nowTDR STAUS shown as TDR REPUDIATED .THIS is so wrong witout any my mistake and without travelling by train my refund not given to me .I request to IRCTC to give my refund as earley as possible by doing necessary enquirey.

SACHIN GHODKE.

My transaction ID is [protected] and STR no is 9587BNC003.
I had booked my monthly seasonal ticket from Vaitarna to CST-Churchgate on September 30, 2016 to travel from October 5, 2016. However, it's already October 5 now and still the tickets have not been delivered. Even track your status option is not working in the website.

I called their customer care number, but even they couldn't help me. They said that they don't look after Mumbai local trains. You need to write a mail at [protected]@irctc.co.in. I wrote a mail too almost 3 times, but to no reply.

Please let me know the status ASAP.

I booked on 2nd october 2016 rail tickets for two persons to travel from rajahmundry to secunderabad on 6/10/2016 by cocanada express t. No.12775 pnr:[protected] (Fare rs.1796/- plus 11.50) and return journey ticket from secunderabad to rajahmundry for same two persons on 8/10/2016 by train no.12740 with wait list 56, 57 fare rs.1146/- plus 11.50 were debited to my account but ticket not given/ sent to my mail or cell. And no pnr number produced.
Transaction ref no. [protected] gaaacnbt2.
I complained to [protected]@irctc.co.in on 2/10/2016 and 4/10/2016. Promptly system generated msg flashed to my mail asking me to quote "ticket id [irctc #4097824]" and ticket id [irctc #4105938] in future correspondence.
What kind of service is this? Almost after 48 hours no responce for the amounts deducted from my account?

I had tried to book tickets for the train "ghy scl pass", train no. 55615 today. unfortunately, the booking got cancelled, however inr 1932.50 has been deducted from my sbi account twice for the two transactions that i had tried to make. so i am at a loss of inr 3, 865 (1932.50+1932.50= 3865). i would much appreciate if you kindly look into the matter and refund me the money without much delay. my transactions id's are "[protected]" and "[protected]".

This is to inform you that... On 26/7/16 i booked my air ticket from new delhi to lucknow but i have to cancel it due to some reason... And i talked to a customer care regarding this... And he told me that... I would be approx. 800 rp... On my cancellation but it's 2 months and i haven't received a single sum of money.
Kindly look into the matter...
Or i have to approach the consumer court.

I had filed for TDR as there was a derailment on the line and hence the train was delayed for more than three hours.

Here are the details;
Cancellation ID: [protected]
PNR No [protected]
Date of Journey: 28-Aug-2016
From: VADAKARA (BDJ)
To: MADGAON (MAO)
Pax: 4

I got an email on the 1st of October stating the following below. Does this mean I won't get my refund???

Dear Customer,
The TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled. has been repudiated by the Chief Commercial Manager/Refunds CR due to reason, NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED as per the Indian Railways Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.
TDR filing time :[protected] Date of Boarding :

I have reserved 2 tickets in garib rath express, from bam to ypr. I have selected lower berths and also selected the restrictions that "if it is not available then don't confirm the seat." after that also seat got confirmed and i got in middle berth, both the seats. When i called to customer care that representative didn't respond me properly. My pnr number is [protected] and train number is 22883. Doj is 4th of november 2016 and date of booking is 3rd october 2016.

Thank you

Dear Sir/Madam, I had booked a ticket from MAS to SBC journey date 27Sep2016, but the train got late from more than 10 hours.I had filed the TDR on the same day at 27-Sep-2016 10:00:10 HRS.The status of TDR showing CR Repudiate.As the train was very late, I had to take another train for my personal commitments. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 27-Sep-2016 Ticket Amount: 1320.0 TDR Filing Date: 27-Sep-2016 10:00:10 HRS TDR Zone: SOUTH WEST RAILWAY (SW) Reason for TDR Registration Failed: Not an E-Ticket. But the ticket is E-Ticket

Sir/Madam,
I have forgot my IRCTC Login user ID & Password.
My email [protected]@rediffmail.com
my mobile no [protected]

I also tried to create new login but the error is email id and mobile number in use.

So kindly send me details about my account associated with mail id [protected]@rediffmail.com & mobile no [protected].

Regards: Saurav Chandra

Hello
I believe for this train no and pnr i have been cheated as the coach has no ac and no facility as per first class and the coach provided was just 2nd class
I believe you should refund the fare charged for first class on moral grounds as this is just cheating

Pnr-[protected]
Trn:19059
Dt:[protected]
Frm st to brc
Cls:2s
P1-fc1, 3
P2-fc1, 11
Chart prepared

Dear Sir,
Claim for Refund Payment.
Reason for TDR: "Train Diverted And Train Not Touching Boarding Station."
Transaction ID: [protected]
Train No:/Name: 16382/CAPE MUMBAI EXP
PNR No: [protected]
Date of Journey: 20-Sep-2016
Boarding: CHENGANNUR (CNGR)
TDR Filing Date: 20-Sep-2016 10:39:42 HRS
Cancellation ID: [protected]
Registration No:[protected]
Ticket Amount: 1745.00
TDR Status: CR Registered
Please help in getting back the Refund Amount from IRCTC for the TDR filed.

Thanks & Regards,
Jacob Varghese.

Name -sujit kumar gupta irctc registration-rukman1986 mobile no-[protected]
I have mistake in my irctc registration by entering the wrong email id wrong id i have entered is [protected]@gmil.com and my correct id is [protected]@gmail.com kindly i apologies for entering wrong email id and support me to change the correct id or change by yourself...

Dear Sir,

Claim for Refund Payment.

I inform that Bording at Raipur but "Train Diverted And Train Not Touching Boarding Station." this Reason I am not Journey and Train Cancell at Raipur Station.

PNR NO. [protected]
Scheduled Departure Date/Time:06-Jun-2016 00:15
TDR Filled Date/Time:06-Jun-2016 10:17
Reference No for this is :[protected]

Transaction ID: [protected]
Total Fare Amount: 567.90/-

I am also mail but not Response for IRCTC.

Please Refund Payment for IRCTC.

Thanks & Warm Regards
Nishant Kumar

I purchased 6 tickets online from tirupur to rameswaram by train no 16618 rameswaram express on 25-09-16 at around 7. 45am. I used my debit card of corporation bank from-where a sum of rs. Inr1207.5 (2 times detected) is debited on 25-09-16 at 7. 41am & 7. 51 am. Total detected amount :rs. 2414. 98/-sms info: atm withdrawal of inr 1207.49 done from your a/c *43...667 at irctc noida on 25/09/2016 07:51. Avl bal is +1346.27 (Above sms recieved in my mobile no.[protected]). But i found neither any ticket nor any booking history.
Corporation bank a/c no. [protected]. Bank transaction id's are: 1) 401246. 2) 848640. So please refund the full amount to my account. Mobile no:+91 [protected]

I purchased 6 tickets online from tirupur to rameswaram by train no 16618 rameswaram express on 25-09-16 at around 7. 45am. I used my debit card of corporation bank from-where a sum of rs. Inr1207.5 (2 times detected)) is debited on 25-09-16 at 7. 41am & 7. 51 am. Total detected amount :rs. 2414. 98/-sms info: atm withdrawal of inr 1207.49 done from your a/c *43...667 at irctc noida on 25/09/2016 07:51. Avl bal is +1346.27 (Above sms recieved in my mobile no.[protected]). But i found neither any ticket nor any booking history.
Corporation bank a/c no. [protected]. Bank transaction id's are: 1) 401246. 2) 848640. So please refund the full amount to my account.

I purchased 2 tickets online from surat to bikaner by train no 14708 ranakpur express on 30-9-16 at around 11am. i used my debit card of axis bank from-where a sum of rs. inr1204.5 is debited on 30-9-16 at 11:02am info:pur/irctc apin/newdelhi//seq no[protected]as per sms recieved in my mobile no.[protected]). but i found neither any ticket nor any booking history.
Axis bank a/c no.[protected]

1. i had booked tickets for 12472 in august and had got waitlisted tickets my seat was a2 39
2. however there were quite a few empty seats in the compartment
3. these get alloted to other customers after payment of extra funds no proof with me same for tatkal tickets
4. his is during offseason suggest booking of agent tickets be restricted so that you get genuine travellers book tickets
5. railways are loosing out on customers due to agent booking with so many empty seats
6. the attendant too in the train asks for bakshish at the end of the journey
7. the attendant on the train journey provides drinks to people at double the rate i think this should be stopped with immediate effect
8. one of my co passengers big bag was being flicked during the course of the journey luckily she saw and checked the bag and got it back immediately and the culprit got out of the train
9. the cleaner attendants since the train was empty from katra to ludhiana would sit in the ac compartments
10. for 2 ac the toilets need to be more cleaner and with jet pipes the mug chain is tooo small in the western type toilet