| Address: Sonepur, Odisha, 767016 |
| Website: IRCTC |
Your kind attention is drawn to the fact that i have booked 2 no. Of retiring rooms at ahmedabad against the pnr no. [protected] for 6 no. Of passengers @ rs.875/ per room as per the prescribed norm. But at the time of check in, the retiring room in charge arbitrarily collected rs. 880/ vide money receipt no. Z754273 dated 6th may, 2016 stating that the on line booking is illegal and he will not allow the passengers if the same amount is not paid by us. On the above circumstances as myself with my family members were on the tour i was compelled to pay the same amount on protest. On returning to my home from my tour i put forth my grievances before irctc to consider the same at their level and refund the excess amount collected arbitrarily from me. Here i am to point out that i have booked retiring rooms at sambalpur, vadodara, ahmedabad, somnath, dwarka; but no where except at ahmedabad it was collected. Under the above circumstances i would like to request you to kindly consider my case judiciously and make necessary arrangement for refund of the amount collected arbitrarily. Anticipating your judicious action, prasanta kumar sahu of odisha.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Sep 29, 2016
Updated by pks_sai  It is to inform that I have booked 2 no. of  retiring rooms at Ahmedabad  against the PNR No. [protected] for 6 no. of passengers @ Rs.875/ per room as per the prescribed norm. But at the time of check in, the retiring room in charge arbitrarily collected Rs. 880/ vide Money Receipt No. ZÂ754273 dated  6th May,  2016 stating that the on line booking is illegal and he will not allow the passengers if the same amount is not paid by us. On the above circumstances as myself with my family members were on the tour I was compelled to pay the same amount on protest. After returning  back to my home from my tour and I put forth my grievances before you to consider the same at your level and refund the excess amount collected arbitrarily from me. Here I am to point out that I have booked retiring rooms at Sambalpur,  Vadodara,  Ahmedabad,  Somnath,  Dwarka; but no where except at Ahmedabad it was collected. But it is regretted that it was ignored whimsically. Here I am to say that once the the reservation is made through the iRCTC Portal it is ok. If the same is wrong how in other stations they had not charged extra money for the same. Indian Railways should confirm as to whether IRCTC is authenticate or not? If it is authenticate than why they had collected extra charges on the genuine reservation?  Under the above circumstances I would like to request you to kindly consider my case judiciously and make necessary arrangement for refund of the amount collected arbitrarily.
      Anticipating your judicious action,  Prasanta Kumar Sahu of Odisha.
