Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Aug 2, 2024
Complaints 10808
Resolved
1834
Unresolved
8974
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 313

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Dear sir please look in to it urgently, i am now out of india and my is switched off.
Thanks / hemachandran

From: k. G. Hemachandran
Sent: 09 august 2016 07:23
To: '[protected]@irctc.Co.In'
Cc: '[protected]@irctc.Co.In'; [protected]@hotmail.Com; [protected]@gmail.Com
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy

Dear duty officer

Kindly...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sivamba1742
from Coimbatore, Tamil Nadu
Report
Copy

Account Support

Address:West Godavari, Andhra Pradesh, 534235
Website:WWW.IRCTC.CO.IN

My irctc account suspended without any information.

I have already filed a complaint by sending an email to [protected]@irctc.Co.In but didn't get any response
Ticket id [irctc #3649340]

My email id [protected]@yahoo.Co.In
Phone number [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
amod kr
from Delhi, Delhi
Report
Copy

Ticket reg

Address:New Delhi, Delhi, 110017

Hello sir, i have booked my ticket for new delhi to patna for date of journey 4/11/2016.In this ticket the fare of my 7 years son has been deducted but in the ticket the booking status is shown as no seat/birth avaialble whreas till date there is wait list ticket is available on sites.
As at the time of booking there are seats available hence requested to look into the matter and arrange to provide seat/birth as per norms.
In...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ritu Khushi Chawla
from New Delhi, Delhi
Report
Copy

Tdr not refund

Address:New Delhi, Delhi, 110045
Website:Indian

Am shocked at the service of the railway officers who are not able to refund my money. Sir, its been a year since I filed my TDR. Me and my family were going to attend a function in patiala date 10 may 2015. The train "AMRITSAR EXPRESS" PNR. NO [protected] was scheduled at 4:30 am but because of some reasons it was 3-4 hours late, so we did not board the train and filed the TDR- REF.no EKT[protected] and Transaction no. [protected]. Its...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepak Singh Azad
Report
Copy

Refund amount not refunded

Address:Khagaria, Bihar, 851203

I have booked two tickets from IRCTC.money was deducted but ticket not booked.I have mailed to IRCTC.subsequently I have received a mail from IRCTC that the money has been transferedto my account.I have checked my account and found that there is no such refund.Transaction no [protected], [protected], date 3/8/2016.train no 12393.amount 1003....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Babul Ansari
from Rampur, Uttar Pradesh
Report
Copy

Quality of lunch

Address:733436
Website:irctc.co.in

Quality of food is too bad and contacted with the restaurant personnel ...they told us that they made it in that day but after tasting it is dam sure it was previouse cooking. As a result no customers were there for lunch...at first we could not guess that why no one is there... ultimately we cant eat the lunch and at last loss of money...so I request not to do next time and dont cheat anyone like that tasteful food are there...thanks...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Samiruddin Sekh
from Bagh, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

[email protected] tdr filed not refund

Address:New Delhi, Delhi, 5786

Dear sir? Date 02/07/2016 delhi has been station rude the train did not come delhi station and diverted train another passenger for the yatra to the train no 12312 tdr file had been received, but did not receive a refundable sl no1- pnr no [protected] t - id [protected] sl no 2 pnr no [protected] t id [protected] - sl no 3 - pnr no [protected] t id - [protected]'m applying for the return of the money is back
Payment axis...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ashwinkapadia
from Mumbai, Maharashtra
Report
Copy

Restaurant Food Express Surat Station

Address:Surat, Gujarat
Website:www.irctc.co.in

Visited the food outlet Food Express at Surat station platform no.1. The cashier Sunil Kumar charged me extra amount than that printed on the menu. I am enclosing the retail invoice and also photograph of the menu. They are not updating the menu prices and cheating the public. People will always order by looking at the prices of the printed menu as many people are running on tight budget. It is their responsibility to keep the menu updated....
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sam_05082016
from Puruliya, West Bengal
Report
Copy

Suddenly my irctc account is become suspended

I am Sambhu Nath Adhikari, have an irctc account (sam_adin) and usually whenever I/we wish to travel I had booked my railway ticket from irctc. I had booked three tickets on june for october 2016. Now from last month I saw that I account is suspended due to "Use of autofill Scripts or Enormous hitting on site". I dont know their error message and for what it is raise. Then I am asking several times to let me know the exact reason behind this....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
modassir ansari
from Delhi, Delhi
Report
Copy

Not refund balance of cancellation ticket

Address:West Champaran, Bihar, 845106
Website:Irctc.co.in

My user id- deccankhan
I am requesting you sir that my refund money have not come in my account please look your palace, send my money as possible as.
THANKING YOU...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sandeep ostwal
from Chennai, Tamil Nadu
Report
Copy

Ticket not booked but money debited from my bank account.

Address:600079
Website:www.irctc.co.in/eticketing

I booked ticket from irctc, using net banking facility (on 03/08/2016) . Money was immediately deducted from my bank account. But the ticket was not booked.
And money is still not refunded.
Net banking ref:[protected].
So i request a refund for this[protected]....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Subrata Guha Roy
from Bengaluru, Karnataka
Report
Copy

Refund on account of cancelled train

Address:New Delhi, Delhi

My family & I were to travel from Kopargaon Station to Yeshvanthpur, Bangalore on[protected] by Ahmedabad - Yeshvanthpur Express. On reaching the station we were informed that the train had been cancelled. We understand that the fare would be returned to the passengers immediately without applying for the same. However, IRCTC has still not refunded the amount. PNR numbers are as under:

[protected]
[protected]
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dilipsharma1990
from Gurgaon, Haryana
Report
Copy

TDR status is still CR Registered

Address:New Delhi, Delhi, 110015
Website:irctc.co.in

I cancelled the following train ticket on 09-Jul-2016 14:36:24 HRS. But I didn't received the money back so far. The TDR status is still CR Registered.

TDR Transactions Details
Transaction ID: [protected]
Train No./Name: 13132/ANVT KOAA EXP
PNR No [protected]
Date of Journey: 09-Jul-2016
Date Of Boarding: 09-Jul-2016
Date of Booking: 08-Jul-2016
From: ANAND VIHAR TRM (ANVT) To:...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepak Singh Azad
Report
Copy

Money was deducted but ticket not booked

Address:Khagaria, Bihar, 851203

Sir,
I booked two e-ticker online. Money was deducted but ticket not booked. I was waiting till now the amount may be refunded. So far refunding has not been done by irctc. Kindly process refunding immediately.
Ticket detail —
Train no 12393, transaction no [protected], [protected].
Journey date 28 aug 2016.
Amount 1003 rs.
Thanking you....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sukumar Khan
from Mumbai, Maharashtra
Report
Copy

"Payment not received"

Address:712232
Website:www.indianrail.gov.in

Sir,
My name is Sonali Ray Khan and my user name is sonali106 .During the booking time, 2 failed transactions are made from your side.

1) [protected] 5th july Rs.433/-
2) [protected] 14th jun Rs.1373/-
I Send you all my Bank statements details according to your requirement but still now You can't refund my money.Again I am sending my all bank statements where you will see my money goes to IRCTC...
+7 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Samiruddin Sekh
from Bagh, Madhya Pradesh
Report
Copy

[email protected] tdr filed not refund

Address:New Delhi, Delhi, 5786

Dear sir? 02/07/2016 - train ticket 12312 kalka mail from delhi to bardhaman was my date? Now delhi can not come out because i did not? Sl. No 1- pnr no [protected] - t - id -[protected] - but me a refund application is deoa talks
M. No [protected]
Email - [protected]@gmail.Com...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anil kr. patel
from Delhi, Delhi
Report
Copy

TC ke na aane ke karan apni seat milne me problem

Address:New Delhi, Delhi
Website:Indian railway

Sir, I am Radha kushwaha I come to Delhi from banda to up sampark kranti/12447. Mera tatkal ticket waiting me tha lekin bad me conferm hokar S4/56 net me dikha rha tha lekin vaha koe aur baitha tha jinka bhi S4/56 seat nom. tha. vo us seat se hatne ke lie taiyar nahi the and mughse ladaye kr rhe the. Mai TC ko rat 2:00am tak dhudati rhi lekin vo nahi mile na 1 bar bhi ticket check krne aae. Jisase mughe bahut problem huee. Bad me TC 4:00am...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kartyji
from Chandigarh, Chandigarh
Report
Copy

Ruthless and misleading ads in the reservation pages

Website:irctc.co.in

In irctc ticket reservation pages we got to see ads increasing. ads placed near important buttons like next, replan.
Few ads covers the page, not displaying the details.

Railways looks greedy by admitting these ads over and above the exhorbitant rates on service charges, taxes, cancellation fees etc.

I request to take immediate action and make irctc look more decent....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
I
iva1399
from Hailakandi, Assam
Report
Copy

Less refund amount

Address:Bhadrak, Odisha, 756131

I had booked a ticket bearing PNR NO [protected] in train no 12822 / DHAULI EXP in chair car. My ticket could not be confirmed and remained in Fully Waited List even after preparation of chart. The cost of booking was Rs. 371/-, however I got Rs. 260/- as refund amount. Please explain the details as the cancellation charges is not applicable in this case and only clerkage amount is supposed to be deducted....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
darth85
from Gurgaon, Haryana
Report
Copy

Online ticket booking process for general people

Address:Gurgaon, Haryana, 122002
Website:www.irctc.co.in

I booked a ticket today at irctc site and was amazed by the way the booking is done. Booked a ticket in kolkata rajdhani (12302) for my parents, father is senior citizen and mother is near to that age, but got two upper berth tickets in spite of selecting at least 1 lower berth. There were 137 seats available, if i go via an agent paying extra money, we easily get lower berth tickets, but if we do the booking i do not know how the allocation...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy