Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, is rajasthan n my business is inkarnataka. All tickets booked on the irctc are my own tickets only. Not a single of other person. Then why my acc."dalpat9005" has been deactivated without prior notice and on wt reason sir, i am old man should be taken care of. Awaiting your reply at the earliest.
I am the single user of my acc. I am your costmer for last 20 years when irctc started almost. I am your real costmer since last 50 years since my native
Thank you in advance
For dalpatraj gehlot.

Belgaum-16/7/2016

Never ever book your ticket with irctc.

I have booked ticket with irctc, i suppose to travel on 4tht july 2016, but on that day in morning around 10am i got txt msg on my mobile its say train is cancelled so same time i have check my pnr stats on my mobile and shows train is cancel.
After that i went to railway station to conform train is cancel or not so also they told me train is cancel.
So i have arrange something else to get my destination and on the way i have email to irctc about cancellation of my ticket. So they reply me "on our system train is not cancel". Because train was delay about 5hr from its actual depart.
I have shows all proof that i have save on my mobile phone. Still they don't wan't to believe, then i have a send them all pic. After that they have filled tdr for me.
Now it's about refund so they email me:
1)
We would like to pass one information that if you face any problem in e-tickets like cancellation & online *tdr* filing then you have to send mail to [protected]@irctc.Co.In from registered e-mail id and apart from these query *for booking related general queries like refund, ers, online booking etc. *please send mail to [protected]@irctc.Co.In. Only

We hope from the next time you will follow the same.


2)
As per the policy framed by railway board, refund is processed by the
Zonal railway under whose jurisdiction station of the train falls. Irctc
Only provides access to railway passenger reservation system through its
Erver and internet connectivity to book the ticket through it.

Reservation was done on 15 Jul 2016 by using credit card HDFC. amount of rs, 1456 was cut but ticket not generated. second time ticket was issued and rs. 1456 was deducted. ref; IRCTC 11779.
pl. make my first transaction refunded back to my credit card.

There were no veg meals, snack or even tea at 12 noon in the ac coach even though the train has a pantry car. Train no 12663 howrah - thiruvananthapur expresss. Pnr no -[protected]

Refer PNR no.[protected]. Date of journey=28/08/2016.. Train No. 12610. Ticket Cancelled on 12/07/2016. Ticket fare Rs. 807/-. Refunded amount only Rs. 360/-. The cancellation charges should be only Rs. 90/-. Pleasehelp and rectify the anomaly.

I myself rohansingh s mertiya tried to book online ticket but showed transaction failed and no ticket issued but amount deducted from my account
Thank you for using your sbi debit card 524xxx5636 for a purchase worth rs1459.5 on pos 2002 at irctc in txn#

Hi, payment of rs. 522.19 with ref. no. nr[protected]c2has failed. please try again. if the issue persists, use any other payment options.
These are the is the details.
Please refund my money in my account.
Thank you.

I cancelled my tickets on irctc website.they show that the amount has been refunded to gateway bank which is different from the actual payment debited bank.i have sent several mails to irctc and payment is pending from long time.pls help in the matter.tickets id are 3462795 and 3599233.Near around Rs.17, 000 has to be refunded.i cancelled 2 tickets in feb 2016, 2 in april 2016 and 2 in june 2016.please suggest what is the procedure.
Even i have tweeted to Mr.Suresh Prabhu but no reply has come from his side.

On date 13.07.2016 at about 10.00am to 11.00 am unknown person booked the irctc ticket from my sbi atm card and withdrawn the amount rs.7914.00
1. rs.6297.00 txn#[protected]
2. rs.1617.00 txn#[protected], plese find the name of person, address, and mobile number. and please suggest how could find the person who use the my atm card for booking of irctc ticket. while my atm card in my hand.

Transaction id is [protected] from icici bank saying transaction was successful but irctc has not issued the tickets. my ticket was booked today morning for ahmedabad from dadar but tickets haven't been booked or issued but irctc has deducted monet through icici bank transaction id is [protected]. please help and let me know whether tickets have been booked or not or refund will be issued and by when??

My account has been debited by Rs223/- on[protected] while railway ticket booking from Bhopal to ujjain(IRCTC Trasanction No [protected]). please reverse this amount and credit in my same account.

Regards
Sudheer kumar
[protected]

Idly vada print rate 32 sale price rs 40. RO refill water for 2 litre print rate rs 8 selling rate rs 10. Plartorm no 5 station vijaywada. Train no - 12722 / 18262 . Date of journey 11/07/16 . Time - 08:30 coach s10 pnr no- [protected]

Respected sir,
I tried to book a ticket on 3rd june 2016 for a journey from quilon to ottapalam station with irctc's official app - 'irctc connect'. unfortunately during the transaction process some error occurred and the booking couldnt be completed. but an amount of rs.597 was debitted from my father's account. when i tried to get the train no. from the app i was shocked to know that its not even in the failed transaction list. the txn no of the transaction is:[protected]. please do something to initiate the refund process.

Thanking you,
Sarath saroj

Hello i booked 3 tickets with pnr: [protected] from bandra to unjha on 7/7/16 morning... after sometime i cancelled my tickets due to change in plan.. according to policy 180rs cancellation charges has been deducted, that is ok... but i haven't received the remaining refund yet infact i got the message on 8/7/16 that you have received a refund of rs795 but today when i checked the balance i haven't received any refund yet. what pathetic service, i want my refund of 795 back asap... and more worse is customer service, they don't even pick up the call.. i wasted my balance... irctc will never improve their services... irctc sucks... mentally frustrated..
Mohsin -[protected]

Respected sir,
I had booked a ticked through your online app and the confirmation message that i had received says that my both the tickets were confirmed. but when we arrived at the station we came to know that one ticket was confirmed whereas the other ticket is on waiting list. i have my family with me and tbis kind of harrasment is no way negligible. for the reference the message received is being attached below too. now the matter is to be noted that i was bewcharged for those tickets which were confirmed according to the message received, but on actual ground i have to suffer the discomfort of tavelling even after doing a journey of 80 kms to malda. this is simply the peak of misguidence and for this the price is being paid by us. i simply ask the concerned authority to answer me against this situation and also for the troubles that i and my family is bearing right now we ask for the compensation for the misguidence that was being done from your end. below is the msg that i had received. we hope to have impartial outcome from your point regarding this unfortunate case that happened to us.
With regards
Chandan bajaj

Forwarded from bh-irctci:
Pnr:[protected], train:12378, doj:[protected], time:00:40, 1a, mldt to sdah, chandan bajaj+1, confirmed rlwl 1, fare:2930, sc:46+pg chgs.

My id at irctc is - chandanbajaj78

Hey i want to complaint against the railway travel agent because of that the normal people were not make ticket online or by reservation counter the give to railway the commission that's why the normal people were not be able to book there ticket at home because of the travel agent these are bull people so i think that we must have to complaint against the travel agent and take a strict decision about him and give no seats to them only the normal people were able to book there ticket by himself or by the reservation counter

Hi,

I have recently filed a tdr against pnr number [protected] as i had booked 4 tickets in thetrain number 12840 and 2 of the tickets got confirmed while the 2 of them were under waitlist. However, i have received a reply from irctc stating that there would be 0 refund.

Here are the details of the tdr claimed:

1. Scheduled arrival of the train at the boarding station was 5:35 pm on 18th jun' 16

2. 2 of the tickets got confirmed after the chart was prepared at around 2:00 pm on 18th jun' 16

3. I had filed the tdr at 2:31 pm on 18th jun' 16 with the reason :

"party partially confirmed/waitlisted and all passengers did not travel."

Therefore, i should be receiving the complete refund as per the rules mentioned on the irctc website. Also, i have talked to irctc customer care twice and i have also sent a copy of this mail to the following id: [protected]@irctc.Co.In but there has been no response from either of them since 10 days.

Note: though the train started at 11:45 pm on 17th june' 16; the status of the train on the irctc website stated that the chart has not been prepared till 2:00 pm on 18th june' 16.

Thanks and regards,
Swapnika
Phn no.-[protected]

On 12th june 2016 while travelling from new hasimara station to guwahati by train no 15657 bed rolls were not provided to 7 o[censored]s. pnr no [protected] & [protected] coach no b-1 seat nos. 2, 5, 6, 31, 32, 59, 60. coach was also not clean. matter was referred to mr tete (tte in the coach). written complaint was lodged. please take stringent action on the erring persons.

Recently my brother came over to our house from his work place via train. and i got to know that he bought a bottle of jal neer. he told me that he has bought it in rs 20 while its mrp was rs 15. then i got to know where ever you buy this you have to pay the price more than printed. this can be proved to be major scam if it is done. and i think the concerned authority should look into is as soon as possible

TDR
i have filled a tdr for my train running more thasn tree hours late on 17 june 2016 ...the dtails are below
from mugalsarai to new jalpaiguri, 2 ticket of amount rs 950.00

Transaction ID: [protected] Train No./Name: 15484/MAHANANDA EXP PNR No [protected]

it still showing cr registered .

it have been shown in irctc website that all tdr refunds will be done within one week
but till 29 july 2016 no refund made

its the most worst and irritating behaviour of our govt working system

is this not a crime ??? to cheat for some money

yes irctc and railway must be punished for fine !!!

tdr refund not received

Amritsar kochuveli express as on 30 june 2016 (video added)

Ir
Coaches of the trains are not maintaing in time. about the leakege it was reported to tt orally, but no action hasbeen taken place the food menu is not available with the waiters and they are imposing more money than the menu
They are imposing rs 8 for cofees and all tea
They do not serve required items along with the meals orderd. (water, curd)

Please check it through a vigilance enquiry

Gopakumar
Pnr [protected]