Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I wanted to book tatkal ticket from my personal id, as soon as i logged it to book, there is an error popping up saying only 2 tickets permitted per ip address. Just then i had logged in, how will i book the tickets within 2 mins? It was really required for me because i m travelling with a small baby. I m really disappointed with this.
I tried created another log in id but it is taking so long to receive the otp to verify the account.

Tried to book a train booking for the 8/13/2016.

There has been no booking from the same pc or ip address.

Whereas while booking a ticket it shows an error message of

"you are permitted to book only 2 tatkal tickets between 10am to 12pm per ip address".

Actually speaking no bookings have been made from this id.

Hence tried to use a different system and a different id, the plight is the same.

Why this bias? Either discard internet tatkal bookings totally and communicate the same to the public in advance so that necessary arrangements can be made.

Registration cancellation

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@yahoo.com
yours faithfully
Raghubabu M
G-2, Balaji residency, Srinivasacolony
Boduppal
Hyderabad500039

cell No.[protected]

Dear sir/madam,

I had booked ticket from chennai to thanjavur with doj on 14th august 2016 with second sitting. Pnr no - [protected]. I cancelled the ticket on 11 august 2016 as it is not confirmed. The refund amount is less than the originally booked amount. It shows some clerk-age charge of rs.60 is deducted.

For wl ticket in second sitting, the clerk age charge is rs. 30. Excess of rs.30 has been deducted. Please refund the excessively deducted amount.

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 8 am to 10 am per ip address/user id"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week.

This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this causes panic to the genuine users.

Regards,
Ramesh

I'm traveling in this Indore Amritsar express 19325
Plz check the attached video! Atleast train your attendants to manage the linens properly! These dirty blankets are never ever dry cleaned this is what he told, also u can't just dump all these on the dirty floor! All my co passengers were also stunned! What standard is Indian Railways maintaining. Atleast when we pay we expect some services too! Really a shame
Plz take a strict action against it

I had booked an i/ticket through irctc portal on 31.7.2016for going to katra on 5.8.2016 & return on 8.8.2016, both the ticket were wait listed (my user-id is account_) pnr no. [protected] for 5.8.16 & [protected] for 8.8.16.in normal course of time the i/tickets are send through courier within 12 hours and its reaches the person within 24 hours.in my case also i got two message from irctc confirming that my tickets have been dispatched through "overnite courier" vide track nos [protected] & [protected]. but inspite of repeated persuasion and follow-up till 4.8.16 the tickets were not delivered,. on website it was showing "out for delivery" "but could not be delivered due to rain". here it is worth to mention that my house is just 3 km away from the local hub "okhla" of the courier company. it was very odd situation for me. i tries to contact irctc help line to sort out the matter and advise how can i travel if the tickets are not delivered before the outward journey date. but no proper reply was provided. at last at about 21.00hrs on 4.8.2016 the courier man came and delivered the tickets. here i want to know why this abnormal delay was taken place, who was responsible. there must be some system that in the case of non delivery of i/ticket the passenger can get a confirmation sms, (can be on specific request) so that at least he can perform the journey.

I am regular customer of irctc and i used to book tickets for me and my husband frequently.
Though we have never ever misused the irctc websites and have been a long time user to book my travel tickets without causing any misconduct, my account was suspended. I have been informed by irctc customer care that i should use different account with different mob number and email id. So then we started using my husband's account. But same thing happened with his account also. Then we tried with new mobile number and email id then with my brother's mob no and email id. Now all 4 accounts are suspended. It is really frustrating.. Without doing any fraud activity / misuse and without giving any notice our accounts are getting blocked. Also i was not informer that what fraud activity happened with all these 4 accounts. Also i realized that it is happening for my users.In a way it is helping irctc to stop fraud activities, but it is affecting genuine users also. Now i don't have different mobile number to register again and i don't want to do that because i lost hope in that. Please help me resolve this issue.

I just book my tickets from ahmedabad to ajmer in [protected]
I payment with paytm wallet.In my paytm wallet cut. From irctc. But not book my ticket. I also attach snp shot.
Paid for orderirctc e ticketing order #[protected]paytm cash txn id [protected]-08-09 11:47:33 pm
Rs 601.87
-
Success


Payment cut from wallet but ticket booking fail

Plz refund my money or book my ticket.


Thank u.

Hi,

This is to inform you that i did not receive any kind senior citizen concession on my ticket booked from patna to bokaro steel city for 23rd aug, 2016 which i booked on 09th aug, 2016. (Pnr no.-[protected]). Total cost of the ticket amounted to rs.980 without any concessions
Kindly look into the matter and provide the refund asap as per irctc senior citizen concession norms.

Dear sir please look in to it urgently, i am now out of india and my is switched off.
Thanks / hemachandran

From: k. G. Hemachandran
Sent: 09 august 2016 07:23
To: '[protected]@irctc.Co.In'
Cc: '[protected]@irctc.Co.In'; [protected]@hotmail.Com; [protected]@gmail.Com
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy

Dear duty officer

Kindly ref the below mail and do the needful.

The contact number in the screen is not working – fyi

Thanks / hemachandran


From: k. G. Hemachandran
Sent: 08 august 2016 12:34
To: '[protected]@irctc.Co.In'
Cc: '[protected]@gmail.Com'
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy

Dear customer care officer

Today morning i made a retiring room booking through online and transaction was complete and the payment made through net banking, but immediately system logout with ‘ time out message ‘
O i am not sure the booking has done or not? The booking confirmation not yet got. Please check. The e ticket for the journey attached for ref. The transaction id from the bank – is ‘[protected]v’ time 13:43:13. Iob
Rs 473.00 debited. Please do the needful. I am currently out of india. (Room booing is for 02/09/16 - @ cbe for 12 hrs a double room)

Thanks / hemachandran

From: hemachandran k [mailto:[protected]@gmail.Com]
Sent: 04 august 2016 14:34
To: k. G. Hemachandran; hemachandran
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy


Sent from mail for windows 10

From: [protected]@irctc.Co.In
Sent: thursday, august 4, 2016 2:30 pm
To: [protected]@gmail.Com
Subject: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy


This is a system generated mail. Please do not reply to this email id. If you have a query or need any clarification you may:
(1) call our 24-hour customer care or
(2) email us [protected]@irctc.Co.In


Ticket confirmation


Dear customer,
Congratulations! Thank you for using irctc's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the electronic reservation slip (Ers)/a screenshot of ers i. E. Virtual reservation message (Vrm) of your ticket from your booked tickets history page. You have to carry this printout/vrm along with any one from the listed identity cards (Voter identity card / passport / pan card / driving license / photo id card issued by central / state govt / student identity card with photograph issued by recognized school or college for their students / nationalised bank passbook with photograph / credit cards issued by banks with laminated photograph) during train journey in original. Both these will be examined by ticket checking staff on stations/trains for verification purpose.

Ticket details

Transaction id : [protected] pnr no. : [protected] train no. & name : 16381 / kanyakumari exp
Date of booking : 04-aug-2016 class : third ac quota : general
Date of journey : 02-sep-2016 from : cbe to : nyy
Boarding at : cbe date of boarding : 02-sep-2016 reservation upto : nyy
Scheduled departure : 23:50 hrs


Passenger details

Sl. No. Name age gender status coach seat / berth / wl no
1 hemachandran kg 55 male cnf b1 29
2 gopika nair 19 female cnf b1 30

Fare details

Distance : 443 km
Ticket fare : rs. 1410.00
Service charge : rs. 46.00
Total fare : rs. 1456.00 *
* payment gateway charges as applicable.
For cancellation of your ticket, please log in to your account, select the pnr you wish to cancel and cancel your ticket online. Cancellation of your e-ticket is possible only on the website www.irctc.co.in, and is not possible on prs counters.
You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.
Cancellation of e-tickets
(1) e-ticket can be cancelled online till preparation of charts (Which is normally 4 to 6 hours before the scheduled departure of the train from the originating stations. (For trains starting up to 12 noon the chart preparation is usually done on the previous night) or 4 hours before the scheduled departure of boarding the train in case of confirmed ticket or 30 minutes before the scheduled departure of boarding the train in case of rac/wl whichever is earlier. If by any reason you are unable to cancel your ticket on the website till the time of charting please mail to [protected]@irctc.Co.In. User can check their refund status online by clicking "refund status" link after logging in. All refund will be processed as per extent railway refund rules. Please refer refund rules here.
(2) after preparation of charts, the user shall have to file online tdr for claiming refund. Irctc forward the case to concerned zonal railway on the basis of customer request through edr and enhance coaching refund system. The refund case will be decided by railways. The tdr can be filed by the same user who books the ticket. After receipt of the refund amount from railway, it shall be credited only in the same account through which booking was made through opted payment gateway. If by any reason you are unable to file tdr through website please mail to [protected]@irctc.Co.In. User can check tdr/refund status through tdr history. All refund will be process as per extent railway refund rules. Please refer refund rules here.
(3) any refund amount will be credited only in the same account through booking was made by user. Customer is advised not to close that account so that refund amount will be credited back.
For change of boarding station & change in name customer can now approach the nearest railway reservation office with electronic reservation slip print out and photo identity proof mentioned in the electronic reservation slip at least 24 hours before the scheduled departure of train as per existing railway rules.
Once you have cancelled your ticket, the fresh details and changes made by you will be available on the cancelled e-tickets history (As a link to site). The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.
Passengers are advised not to carry inflammable/dangerous/explosive articles as part of their luggage and also to desist from smoking in the trains.
For any further assistance, please contact us at 24*7 hrs.
Customer support at[protected] or mail us at [protected]@irctc.Co.In.
Just dial 139 from your landline, mobile & cdma phones for railway enquiries.
To book and get food delivered on your train berth, please call irctc toll free no. 1323 or log in at www.ecatering.irctc.co.in
To book budget hotels, call irctc oyo hotels on [protected] now or click here to book
* information *
For any enquiries or information regarding your transaction with irctc, do not provide your credit/debit card details by any means to irctc. All your queries can be replied on the basis of 15 digit irctc transaction id/ 10 digit pnr no./ user id. Irctc does not store the credit/ debit card information in any form during the transaction.
*

Warm regards,
Customer care
Internet ticketing
Irctc

My irctc account suspended without any information.

I have already filed a complaint by sending an email to [protected]@irctc.Co.In but didn't get any response
Ticket id [irctc #3649340]

My email id [protected]@yahoo.Co.In
Phone number [protected]

Hello sir, i have booked my ticket for new delhi to patna for date of journey 4/11/2016.In this ticket the fare of my 7 years son has been deducted but in the ticket the booking status is shown as no seat/birth avaialble whreas till date there is wait list ticket is available on sites.
As at the time of booking there are seats available hence requested to look into the matter and arrange to provide seat/birth as per norms.
In this regard i am enclosing the copy of booked tickets.
Pnr no. Is [protected], date of journey 04/11/2016

Am shocked at the service of the railway officers who are not able to refund my money. Sir, its been a year since I filed my TDR. Me and my family were going to attend a function in patiala date 10 may 2015. The train "AMRITSAR EXPRESS" PNR. NO [protected] was scheduled at 4:30 am but because of some reasons it was 3-4 hours late, so we did not board the train and filed the TDR- REF.no EKT[protected] and Transaction no. [protected]. Its been a year and I want you to refund my money as soon as possible. I have called the office n number of times but to no avail.
I called the office and they rejected my appeal to refund my money. They are saying that we boarded the train and if not they want me to show them the proof that we went to patiala with some other conveyance but sir we did not go to patiala to attend the function. Sir, how can I give a proof of something that actually did not happened.
I want you to look in this matter immediately as it's been almost a year.
Sir please help a honest yet indignant person to get the money back.

I have booked two tickets from IRCTC.money was deducted but ticket not booked.I have mailed to IRCTC.subsequently I have received a mail from IRCTC that the money has been transferedto my account.I have checked my account and found that there is no such refund.Transaction no [protected], [protected], date 3/8/2016.train no 12393.amount 1003.

Quality of food is too bad and contacted with the restaurant personnel ...they told us that they made it in that day but after tasting it is dam sure it was previouse cooking. As a result no customers were there for lunch...at first we could not guess that why no one is there... ultimately we cant eat the lunch and at last loss of money...so I request not to do next time and dont cheat anyone like that tasteful food are there...thanks

Dear sir? Date 02/07/2016 delhi has been station rude the train did not come delhi station and diverted train another passenger for the yatra to the train no 12312 tdr file had been received, but did not receive a refundable sl no1- pnr no [protected] t - id [protected] sl no 2 pnr no [protected] t id [protected] - sl no 3 - pnr no [protected] t id - [protected]'m applying for the return of the money is back
Payment axis bank
Card no * * * 9862

M. No [protected]
Email - [protected]@gmail.Com

Visited the food outlet Food Express at Surat station platform no.1. The cashier Sunil Kumar charged me extra amount than that printed on the menu. I am enclosing the retail invoice and also photograph of the menu. They are not updating the menu prices and cheating the public. People will always order by looking at the prices of the printed menu as many people are running on tight budget. It is their responsibility to keep the menu updated.

I am Sambhu Nath Adhikari, have an irctc account (sam_adin) and usually whenever I/we wish to travel I had booked my railway ticket from irctc. I had booked three tickets on june for october 2016. Now from last month I saw that I account is suspended due to "Use of autofill Scripts or Enormous hitting on site". I dont know their error message and for what it is raise. Then I am asking several times to let me know the exact reason behind this. They told me to open a new account with new mobile number and new email account. This is very funny that it is not necessary to someone have more than one mobile. I heard that so many people having this problem. So as a consumer I want know what is going on behind this?

My user id- deccankhan
I am requesting you sir that my refund money have not come in my account please look your palace, send my money as possible as.
THANKING YOU