Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My PNR No:- [protected]
Train No:- 23226

1- Train delayed by more than 5 hrs. but not get message.
2- Mobile no is with IRCTC as ticket has booked online.
3- Still official site is showing that the train is on time.
4- When I reached station come to know about delay.
5- Official site still showing that the train is on time.
5- Due to this negligence there is wastage of my time & I have to suffer a lot as well.
6- Can you provide the facilities equivalent to Airport by this type of negligence.
7- Kindly confirm the reason of this negligence and also confirm the name of concerning department/ person for this negligence.
8- And also confirm that can I go in legal against the concerning department/person for this negligence as I simply want compensation for wastage of my time.
9- waiting for your reply.


Regards
Md Mazammil
Mobile No:- [protected]

Hi,

I tried to book a ticket on jul 01 from cch to gda using ewallet however payment went successful and ticket isn’t booked.

In such scenario i am expected to get my ewallet money to be refunded but till now neither i have received it back nor i can see it under “ticket refund history”.

Could you please help me?

S. No. Transaction id from to date of journey reservation status trans. Amt () transaction date payment status failure reason
1 [protected] cch gda 29-oct-2016 not booked 743.0 01-jul-2016 payment settled failed

Above is the transaction id and remaining details about this transaction.

I have dropped a mail to "[protected]@irctc.Co.In"but no update from them and it has been 22 days that i haven't received my money back.

Every time when i ask for an update on that mail, the only thing which i get is the auto-generated mail from them opening new ticket for this.

My registered email id is "[protected]@gmail.com"

Few ticket numbers with them related to this issue are:
[irctc #3648538]
[irctc #3667001]
[irctc #3685463]
Couple of more...

Please help me to get refund.

Thank you,
Kunjan

Booked a ticket for my parents aged 81 and 77 years from bangalore to hyderabad by rajdhani express. I was shocked to see the allocated berth. Both side upper and in different sections. I wasn't expecting this from indian railways. No where in the world you get this kind of treatment for your aged parents. Can the concerned department respond to my mail asap.

Hi all,

I booked ticket on 26th of feb 2016 from pune to badnera.
Train num: 11039/maharashtra exp
Pnr:[protected].

There was accident at bhusaval junction and train got diverted from the junction and it never reached badnera.
I traveled till bhusaval and from bhusaval i got down of the train.
At bhusaval junction, tt told me that he can not to any thing as the ticket is made from internet. I never get any thing from tt.

Now my claim is also repudiated.

Please process my claim asap.

Regrds
Hrikant sonparote

I have booked a ticketdated. 20/07/2016 from Bolpur to Hawrah in visvabharati fst.passenger for 26/07/2016, booking amount has deducted from my account
amount 336 but no ticket has been send . Ref.no.is [protected]IG0CJMLZF0

PLS.resove my problem as soon as possible


Somit Mandal
87.dumdum road
Kol 74

Hi team,

I created ewallet on 5th july 2016 so that i can book tatkal ticket easily. But when i try to book tatkal ticket through ewallet on 8th july, i received otp but payment confirmation page was not coming up and my ticket was not generated. Due to which i have to book ticket through net banking and then i again tried to book tatkal ticket on 9th july again same thing happened. So basically my amount of two thousand is in ewallet and i am forced to use net banking. Even i try on 14th normal booking and the result was same. And i have to book tickets through net banking. And when i sent mail to irctc. They are replying otp problem has been resolved and i will receive the password now. What a pathethic service of irctc. My 2000 rs are stuck in ewallet.

I m travelling in 21125 train in ab1 coach on date 19/7/16. My birth is near the door. The door of the coach is not working properly. It is openingon its own due to which the cooling of the ac is not proper and also foul smell from the toilet is coming. We asked the attender and the tc to look into the matter but they all are unconcerned. Plz do the needful as soon as possible

Dear Sir/Madam,

My irctc account has been suspended, I don't know the reason.
I am using this account from past few years.
As per my knowledge I have not done any thing which is illegal or unethical. I don't want to lose this account.
I have all my journey records with this account, This account is also associated with my mobile number and my personal email address.
I don't want to create another account.

Please do the needful ASAP, I want to book ticket for me and Family

Account Details

Name: Satyanarayana
username: csatya69
Email Address: [protected]@gmail.com

Wrong pan no update by railway and not ready for correction. I had also file application in jhansi
Office but no one is getting serious about that.

My orignal pan no = anypk2527k

Wrong updated in form 16 = arybk2527k

Tan = agrs12316d

Please do the need full.

Tax paid = 3557


Please look in to this matter.

S. K. Agarwal
[protected]

When i booked a ticket on 16-jul-2016, the ticket was not booked but the amount was deducted. Today (18-jul-2016) the ticket amount of rs.793 was refunded whereas the commission amount of rs.11.50 is not refunded.

When a ticket is not booked, the commission amount should also be refunded.

Please let me know what is the procedure to get my money back.

I booked two tickets for my parents in senior citizen category on 15/07/2016 in unchahar from on to delhi. When train was about to reach old delhi then at outer of station 4 to 5 suspected men came into 2nd a. C. Coach and asked my parents and another fellow lady passenger to help them in bringing luggage from seat to nearest door. They gathered there and covered all the luggage in between them. When my parents tell them to show th luggage they tried to throw the luggage from train near the outer bridge but somehow my father and mother with the help of another fellow sardarji traveller managed to fail them in their attempt. Immediately they ran away and jumped from the running train. My parents managed to avoid this mishappening today morning and reached home safely. Another important point to be noted here is that neither the attendant/tc nor the railway police was present in the coach during this 40 to 45 minutes period. This is big concern i request you for immediate action in this regard as those guys may try to repeat this in future.

Sir, is rajasthan n my business is inkarnataka. All tickets booked on the irctc are my own tickets only. Not a single of other person. Then why my acc."dalpat9005" has been deactivated without prior notice and on wt reason sir, i am old man should be taken care of. Awaiting your reply at the earliest.
I am the single user of my acc. I am your costmer for last 20 years when irctc started almost. I am your real costmer since last 50 years since my native
Thank you in advance
For dalpatraj gehlot.

Belgaum-16/7/2016

Never ever book your ticket with irctc.

I have booked ticket with irctc, i suppose to travel on 4tht july 2016, but on that day in morning around 10am i got txt msg on my mobile its say train is cancelled so same time i have check my pnr stats on my mobile and shows train is cancel.
After that i went to railway station to conform train is cancel or not so also they told me train is cancel.
So i have arrange something else to get my destination and on the way i have email to irctc about cancellation of my ticket. So they reply me "on our system train is not cancel". Because train was delay about 5hr from its actual depart.
I have shows all proof that i have save on my mobile phone. Still they don't wan't to believe, then i have a send them all pic. After that they have filled tdr for me.
Now it's about refund so they email me:
1)
We would like to pass one information that if you face any problem in e-tickets like cancellation & online *tdr* filing then you have to send mail to [protected]@irctc.Co.In from registered e-mail id and apart from these query *for booking related general queries like refund, ers, online booking etc. *please send mail to [protected]@irctc.Co.In. Only

We hope from the next time you will follow the same.


2)
As per the policy framed by railway board, refund is processed by the
Zonal railway under whose jurisdiction station of the train falls. Irctc
Only provides access to railway passenger reservation system through its
Erver and internet connectivity to book the ticket through it.

Reservation was done on 15 Jul 2016 by using credit card HDFC. amount of rs, 1456 was cut but ticket not generated. second time ticket was issued and rs. 1456 was deducted. ref; IRCTC 11779.
pl. make my first transaction refunded back to my credit card.

There were no veg meals, snack or even tea at 12 noon in the ac coach even though the train has a pantry car. Train no 12663 howrah - thiruvananthapur expresss. Pnr no -[protected]

Refer PNR no.[protected]. Date of journey=28/08/2016.. Train No. 12610. Ticket Cancelled on 12/07/2016. Ticket fare Rs. 807/-. Refunded amount only Rs. 360/-. The cancellation charges should be only Rs. 90/-. Pleasehelp and rectify the anomaly.

I myself rohansingh s mertiya tried to book online ticket but showed transaction failed and no ticket issued but amount deducted from my account
Thank you for using your sbi debit card 524xxx5636 for a purchase worth rs1459.5 on pos 2002 at irctc in txn#

Hi, payment of rs. 522.19 with ref. no. nr[protected]c2has failed. please try again. if the issue persists, use any other payment options.
These are the is the details.
Please refund my money in my account.
Thank you.

I cancelled my tickets on irctc website.they show that the amount has been refunded to gateway bank which is different from the actual payment debited bank.i have sent several mails to irctc and payment is pending from long time.pls help in the matter.tickets id are 3462795 and 3599233.Near around Rs.17, 000 has to be refunded.i cancelled 2 tickets in feb 2016, 2 in april 2016 and 2 in june 2016.please suggest what is the procedure.
Even i have tweeted to Mr.Suresh Prabhu but no reply has come from his side.

On date 13.07.2016 at about 10.00am to 11.00 am unknown person booked the irctc ticket from my sbi atm card and withdrawn the amount rs.7914.00
1. rs.6297.00 txn#[protected]
2. rs.1617.00 txn#[protected], plese find the name of person, address, and mobile number. and please suggest how could find the person who use the my atm card for booking of irctc ticket. while my atm card in my hand.

Transaction id is [protected] from icici bank saying transaction was successful but irctc has not issued the tickets. my ticket was booked today morning for ahmedabad from dadar but tickets haven't been booked or issued but irctc has deducted monet through icici bank transaction id is [protected]. please help and let me know whether tickets have been booked or not or refund will be issued and by when??