Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir / Madam
I have been trying to approach IRCTC through to customer care service since a couple of months but am not able to get a resolution to my issue.
Though I have never ever misused the irctc websites and have been a long time user to book my travel tickets without causing any misconduct, my account was suspended
I was told that I will need to register using a different Mobile and Email. I dont have any other mobile
So does that mean I am not allowed to travel via Indian Railways hence forth without doing anything wrong?
I have not been also told what Fraud was done so that I could fight it.
No Doubt irctc is doing good by trying to stop frauds from misusing and making ticketing smooth
But is there no mechanism to separate the actual frauds from the genuine travelers like me?
Request your help on the issue at the earliest.
My user id: vinay0419

Booked ticket via irctc web for journey date 26th june 2016. the train late by more than 3 hours and therfore i didnt not board that train and filed a tdr even before the arrival of the train. its been more than 10 days i am checking the status if the tdr filed and it shows that cr registered. i dont know what does that mean. will irctc refund the money or not or how long i have to wait for it. as per the advise it should not done with the passengers if there is no fault from there side. though it happens only in india.

Kindly look into this matter for the refund date as soon as possible.

Attached is the screenshot of the tdr filed

Regards
Mohit shrivastava

I just now booked a ticket through irctc website. the details of the tickets are as below :

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. & name : 14056 / brahmputra mail
Date of booking : 06-jul-2016 class : second ac quota : general
Date of journey : 30-sep-2016 from : dli to : jmp
Boarding at : dli date of boarding : 30-sep-2016 reservation upto : jmp
Scheduled departure : 23:40 hrs

Passenger details
Sl. no. name age gender status coach seat / berth / wl no
1 permanand kumar 39 male cnf a1 42
2 aparna kumari 35 female cnf a1 44
3 sugita prasad 64 female pqwl 1

While booking the ticket, i selected the option "book only if at least two lower berths are allotted" as i have to travel with my old aged (64 years) mother and two small kids below one year of age.

Even after selecting the said option, the ticket booked is side upper and upper berth.

I contacted irctc customer care (no.[protected] and requested to check my requisition form filled by me at the time of booking the ticket.
The customer care executive confirmed the fact that i had selected the option "book only if at least two lower berths are allotted".
It was further added by customer care executive that since all the three berths were not confirmed, the option 'to continue in the absence of lower berths' was not given to me and tickets were booked directly.

It is not at all acceptable. this is purely fault on part of irctc and hence, why i should bear the cancellation charges, as i cannot travel with upper and side upper berths.

I booked my and my wife's ticket from indore to pune on 8 july 2016 which was under rac. the pnr number for the same is [protected] and total fare rs. 1490/-. i cancelled my wife's ticket on 4 july 2016 having same pnr where i got the refund of rs. 620/- however when i cancelled my ticket having same pnr on 5 july 2016 i got the refund of rs. 740/- i may mentioned that both tickets were booked under senior citizen quota. i fail to understand that how i got less amount when i cancelled the ticket one day earlier.
Even refund of rs. 495/- on pnr no [protected] (confirmed ticket) cancelled on 4 july 2016 before 24 hours of leaving the train was less. (total fare for two persons being rs.1490/-)

Pl solve the complaint.

V. l. phadke

I have tried to book a tatkal ticket for secunderabad-danapur express(12791) but unfortunately my ticket isnt booked nut payment was deducted from credit card and so i request you to please look into this issue and refudn as soon as possible.

Hello,
This is mohammed,

Yesterday i went to nampally Railway Station Hyderabad to book tickets along with my grand mother, i stood quietly in the queue for my turn untill this lady who issues the ticket refused to give me tickets and literally asked me to leave...

I explained her that I'm with my grandmother who is sitting on the chair right behind me and that I'm standing in the line for her, this lady told me to come in this line after 60 years when i become a senior citizen.

I started making a video of her and she said you can go and complain the commissioner but Nothin will happen to me and then she closed the counter... Later she called the security to get me out of there, but i didn't leave.

She was constantly rude to evryone, including other senior citizens, calling them dumb and slow.

I have a video to proof all of this.
I want a strict action to be taken against this woman.

Dear sir/madam,

i forgot my user id and password of IRTC but just remember my e mail and my mobile no, email is [protected]@yahoo.Com and my mobile no is [protected] please help. i tried my level best to recover but in vain.

Thanks and regards
saravanan paramasivam

Sir
Ticket id 3588361
Sir
Kindly arrange for refund of e wallet amount from suspended account.

Sir
I am the customer of Indian railways IRCTC since 4 years, I am maintaining ewallet account also. Today while login into my account the page shows that your account has been suspended. I dont know what is the reason. I am having e wallet balance of around Rs1635. I requset your good self to kindly activate my account for future use. My user id is Bhadram123. If it is not possible to activate my account kindly arrange for refund of my amount from my e wallet account.
Thanking you

Dear sir,
Please find below details
Name of passenger - dilip kumar/35 yr
Pragati chaudhary / 32yr
Madhuri devi / 56 yr
Irctc txn[protected]
Time : 08:47am
Journey - from rae bareli to varanasi
Sbi account no - [protected]
Deducted amount-1137 rs
Sbi debit card no - [protected]

(Irctc)

Kind refund my amount 1137 rs as possible.

Thanks

Dilip kumar
Vns. [protected]@gmail.com

I am sending you transaction id and pnr no. please check out all these transaction history and try to refund all the extra transaction on my each ticket on which you have charged extra cost by sending the bull message like tips/scg/pos/irctc. otherwise i will have to go through consumer forum.
Serial. no. transaction id pnr no
01. [protected] [protected]
02. [protected] [protected]
03. [protected] [protected]
04. [protected] [protected]


These all are the transaction id of my booked ticket and after that you have charged extra money on each ticket as per your wish texting tips/scg/pos/irctc. each extra transaction is done after two or three days of booking. please check out all these id you will got the transaction detail.

I have done every transaction from my axis bank debit card. my card no. is *1135. and my account no. is [protected].

Please try to resolve my problem. this is a kind request.

I have booked e-ticket with pnr no [protected], train no 13007, date of journey 23rd june 2016 from patna junction station to new delhi railway station. transaction id: [protected]. train no./name: 13007 / u abhatoofan exp
Transaction detail
Transaction id: [protected] pnr no [protected] train no./name: 13007 / u abhatoofan exp
Date of journey: 23-jun-2016 date of boarding: 23-jun-2016 class: third ac (3a)
From: patna jn (pnbe) to: new delhi (ndls) boarding: patna jn (pnbe)
Resv upto: new delhi (ndls) quota: tatkal (ck) ticket type: e-ticket
I reached station before time and then there was announcement that abhatoofan exp will be going till mughalsarai junction. i was shocked and discussed with station master then he said some railway track issues occured so abhatoofan exp will go till mughalsarai junction not new delhi railway station. sir due to this i faced lots of problem. chat was prepared so due to that i was not able to cancle my ticket then as discussed with station master and customer care at 139 i filed tdr at the same time and day 23rd june. sir recently i saw that my tdr was repudiate and i didnt got any refund. kindly check the issue and refund my amount. please take action towards it.
I wil be thankful for your consideration.

Dear sir,
My user name julirani19, i have booket ticket 7 th june. pnr no is — [protected]

Order no. : [protected],
Booking reference no. : [protected],
Refund date :[protected],
Refund amount : 1330,
My old account has been closed. plse refund me another account. already subimited the paper and account no.

Please refund me amount urgent basis
Regards
Juli rani19

I have reservations in train number 12663 with pnr number[protected] and I am an defence person ho had to report at his duty station in vizag by 0800 hrs, if the train is been late I want to know that it's been my fault or railways...

Most o[censored]s plan their travel and then book tickets on Irctc so that we have a confirmed seat and we can travel with comfort however, somtimes we have to book tickets through Tatkal process at urgent requirement. I am shocked with the process. I was trying to book tickets for Lucknow from New Delhi for 04/07/2016 on 12430. What Tatkal window opened at 10:00 am, I can clearly see that we have 180 seats available. With no delay and perfect internet speed, I was able to book ticket at 10:01 am, I was stunned with my ticket status. I got ticket with 6 waiting.

It this really possible that 186 seats get occupied within 1 minute. Its becoming annoying for a common man to book a Tatkal ticket and travel accordingly.

I want this process cleared.

I booked 4 e-ticket(SL) from Coimbatore to chennai through irctc mobile application.The total ticket cost is Rs. 1260/4 ticket and debited in my account but ticket is waiting list and ticket not confirm. I goto ask enquiry section they tell ticket is automatically cancelled & amount will refund your account. They refund only Rs.1020 then I call to customer care they told balance amount Rs.240/4 ticket is cancellation charge
Its totally cheating the customer because they not told automatic cancellation ticket should charge cancellation ticket Rs.60/ticket
myself cancel the ticket means they get cancellation charge I accept that but how automatic cancellation ticket should be charge Rs.60/ ticket
Its totally disappointing customers

Tdr transactions details transaction id: [protected] train no./ name: 118030 / shm ltt express pnr number: [protected] date of journey: 04-jun-2016 date of boarding: 04-jun-2016 date of booking: 03-jun-2016 from: shm to: ltt quota: general class: 2a ticket amount: 5, 576.0 reason for tdr: passenger not travelled due to ticket in rac after chart preparation. tdr filing date: 04-jun-2016 10:50:40 hrs tdr status: tdr repudiate cancellation id: [protected] tdr zone: central railway (cr) registration no:[protected] repudiate date: 1-jul-2016 reason for repudiate tdr: no edr has been fed against the particular pnr as party has travelled.

This is completely false. i didnt travel that day.indeed i travelled in the evening in train 12321. pnr number - [protected]. how can i travel twice on same day and on the same route on two different trains. please help me get my refund

Dear sir
I sunita f/26 with my mother kusumlata f/52 and aunt suresh devi f/47
Traveling from katra to new delhi. on 27 midnight to shree shakti express train no.22462
When i reached to station i check my tickets are in waiting list and watings are only of 6, 7, passengers. when i try to talk tte of coach b1 (a. c.) three tyre.
Tte started misbehaving with me and my family. i am trying to convince him but he started using abusing language and push down from train. he didn't allows us to traveling to train.
Then we march to deputy superdent of railway of katra station. he also started saying can't help us. it cause me and my family a mentally and physically depression to us. please talk strict actions to tte and deputy superdent of katra.
I m attaching the picture of my ticket please check out and take strict actions.
Thank you

I have booked a train ticket from jabalpur to Nagpur through e- ticket (Internet) for my journey on 3rd July 2016. Being a senior citizen (65 yrs) I requested for Lower birth in the train. Contrary to my request, I was allotted side upper birth which may cause inconvinience to me due to my age.
I request the Railway minister and Railway Board to look into the matter and make suitable arrangement in the system so that such instances...

I booked 2 ticket in 13010 to travel on 14th june, train was 3.30 hr delayed from its origin it self and was almost 4 hours delayed at my boarding point. I filled the dtr on 15th june morning and i see the trd is failed due to the reason "invalid tdr timestamp".

Please see the attachment for the details.

I am yet to receive my refund. Please let me know.

Dear sir,


This pnr number [protected] was on waiting list and not confirmed after the chart was prepared which means automatically got cancelled. However i have received only rs. 55 out of rs. 138 of money for this.

Though its a normal booking waitlist.

Please let me know why they detect my money if the waiting list is not confirmed from there end.

Mail : [protected]@gmail.com

Thanks
Vanaja