Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi Team,

I have seen weird behavior of irctc.co.in after 5 years o[censored]sing irctc account. After I logged in to irctc.co.in, It says "Bookings are not allowed as your account has been suspended." I called to irctc customer care and asked for re-activating my account. they said it have been blocked forever because of fraudulent activity. I am amazed hearing that since I am not sure what fraud activity I have done. Now they said I have to create new account with new mobile number and new email ID. Seriously horrible process that to get the irctc account I have to change my mobile number, that is really worst process ever I have seen.

I am traveling in pooja 12413 (ajmer to jammu tavi ) i opt train from ajmer having pnr no. [protected] my coach is B3 and it is do dirty and messy we feel so uncomfortable their os so much flies and dirt kindly impove and take it consideration

Respected sir,

I am here to register complain regarding irctc as they have cheated customers.

I have done reservation from bhopal to anuppur at amarkantak express of date 05/07/16 of pnr [protected]. I have selected lower birth seat and also marked the option that book only if specified seat allowed, but after payment processing they have allowed me upper birth, this happens previously many times also.

Help me to get the respective seat and also take strict action against irctc that they are cheating customer and charge them .

Name-satya prakash dutt

[protected]@gmail.com

Contact-[protected]

My name is Deepak Kumar Sinha i was travelling on JUN 25/Train Number -12245/, from (HOWRAH to YESVANTPUR )/Coach - B1. Seat - 60 and 61. while getting down at YESVANTPUR Station we left our laptop bags and it is Accenture bag. It is having valuable items. Please contact me at [protected] if any one found.

-thanks,
Deepak Sinha

1. Refer to my pnr no [protected] (Train no - 12840) booked on 26 jun 16 using irctc through net banking.
2 during payment option first i did payment through sbi netbanking after complition of transction, irctc side shows it was not completed so choose other option, so i did payment through hdfc net banking and transaction was completed and ticket was booked.
3. After booking i have received sms from sbi regarding deduction of charge for irctc ticket booking. (Reference of on line transcation with hdfc and sbi with reference no is attached herewith)

Hdfc bank transaction

26 jun 2016 [protected]-irctc_new[protected] jun 2016 11.50
26 jun 2016 [protected]-irctc_new[protected] jun 2016 483.00

Sbi bank transaction

26-jun[protected]jun-2016) to transfer
Inb irctc-railway ticket book railway ticket booki [protected]ig0cfsuus1 483.00


4. I view of above, it is requested that my booking amont to be returned which was charged twicely.

Rinku singh
[protected]

Sir i have booked a tatkal ticket from gkp to ndls on[protected] and i have done payment from icici bank debit card and choose visa/master card (Powered by citi bank) credit card option for payment but rs. 858 debited and ticket not booked and till now money not refunded in my icici bank account my transaction id is [protected] please refund my amount

R/ sir,
I wish to inform you about cancelled my ticket on journey date[protected], pnr no [protected] (From ngp - sc). I cancelled & tried to file tdr, & file it approx 7.00 hrs.0n 9 june, whereas the departure scheduled of train no 12792, is 11.50 hrs on 9 june 2016.

Rest of rules, i dont no, but as a middle family indian i urged you, that this is not good & acceptable, that a person not travelled and also cancelled their ticket (Due to personel health reson) & tried to file tdr. & also journied by telangana exp (Ngp to sc). Different train on same date, which departure time is before 2 hrs from previous train.

By this message i want to send my view to indian railway, that present ticket refund rule is not good & also we can say it is "loot" yojana made by railway to middle man & poor people of country.

Hi, i am palash maji, some other person use my phone number to book ticket. PNR: [protected], TRAIN:18030, DOJ: 01-07-16, SL, MCA-BPHB, Dep: 16:10, B PANJA, S7 55, fare400, SC:23.0+PGCHGS

Pnr num - [protected]
I cancelled my ticket
It is a normal ticket and not a tatkal ticket
For ac coach o[censored]ttrakhand samkark kranti
I cancelled my ticket and only 50% of the amount got refunded why is that ?
I paid 390 and only rupees 180 was refunded why?
Since it is not a tatkal ticket
I should get atleast 80 percent of my money
Why is railway deducting so much
On what basis they have made such amendments in refund
What is the point of e ticketing convinience if we have to pay ao much for a cancelled ticket

On February 26th 2016, the train was terminated short of the destination. There is still no reply from IRCTC reagarding my TDR. I am not able to see the TDR history on the irctc site as they have updated the site and not kept the old data.

its been 4 months now and there are no communications regarding this.

Details -
PNR Number [protected]
TDR reason -Train Terminated Short Of Destination
TDR reference number - [protected]

On 21st June 2016, at 9.00 am, At Baroda station on platform No.3 I have purchased 2 cups of Nescafe delivered by machine. He charged Rs. 10 per cup which was half in quantity and also charged Rs. 20/- for bottle of Railneer bottle. His behaved very rudely. The outlet is located on end of the platform No.3 of Baroda towards Ahmadabad. Mine PNR NO. was[protected].

I have not jurney with reference
*TDR Transactions Details*
*Transaction ID:* [protected]
*Train No./Name:* 15960/KAMRUP EXPRESS
*PNR No* [protected]
*Date of Journey:* 20-Jan-2016
*Date Of Boarding:* 20-Jan-2016
Date of Booking:* 17-Dec-2015 *From:* NEW ALIPURDUAR (NOQ)
*To:* HOWRAH JN (HWH)
*Boarding:* NEW ALIPURDUAR (NOQ)

*Resv Upto:* HOWRAH JN (HWH)
*Quota:* GENERAL (GN)
*Class:* THIRD AC (3A)
but till now its not refund..


on next day morning I got Flight in spice jet PNR NO FYVMMA I want to refund with interest from irctc..

Hi, i am kiran
[protected] time: 6.20pm - 7.00pm
I tried to book a retiring room in TPJ for transaction id: [protected]
on 23/6/16 PNR: [protected] through irctctourism.com
Money deducted from my account but current reservation status: Not booked
current payment status: Payment Settled
Please refund my amount and improve your services.
Expecting a fast and better response from irctc.
Thanks in Advance.

I have booked online ticket under PNR [protected], Due to train running late more than 3 hours i have filed the TDR. The status showing CR Register however doesnt understand the meaning of the same and no refund yet.
In Anther case i have filed TDR for PNR [protected] wherein the status showing as EDR updated however i ahve not received any mail to know the refund status or whether claim rejected.

Dear Sir,
I wish to highlight that, my IRCTC account has been suspended for no valid reason or prior notice or intimation.
When contacted Customer Care it was learned that account has been suspended for fraudulent activities.
But i assure that no such activities were carried using my account.
My account has been used only by me for booking e-ticket of me and my relatives..
Not only mine but my fathers account has also been terminated on the same grounds.
Now customer care says i need to re--register with new email id and new mobile number.
I cannot afford to have new number.

After two subsequent follow ups IRCTC is not at all bothered to give response

Ticket ID:
[IRCTC #3584177]

My Details are as below:

Name Parag R. Waghode
ID: prg_w
Mobile: [protected]

I have booked ticket from new delhi to cuttack by rajdhani dated 13.6.16 (Pnr [protected]) throgh credit card. It was wait listed ticket and not confirmed so ticket auto cancelled and refund credited rs 7035 against booking amount rs7230+ charges (7426.61). After that i booked tatkal wait listed ticket for new delhi to bhubneshwar (Pnr no-[protected]) through credit card. Ticket again not confirmed and amountrs 9360 credited in my account against payment of rs 9799.73 (Rs 9555+charges). I want to know - if ticket auto cancelled due to non confirmation then why so much charges deducted from booking amount. If you can not provide service then what charges levied. Is this not government sponsered loot?. Irctc should denied if ticket is not available and not cut the customer pocket. I strongly oppose the system.In case of auto cancellation full amount should be refunded.

Hello

I had booked an e-ticket from allahabad to cnb on april12, 2016.
My pnr : [protected]

Ince i did not take the hard copy of the same and now i have to submit the ticket in my office, i am unable to print the same because these have been deleted from my irctc account my transaction page keeps on showing "no history found".
Please help me in this regard
My e-mail id is [protected]@gmail.com

Urgent response required as i have to submit the ticket in my office.
Thanks

Dear sir,

Need your help in getting my login issue resolved in irctc website. Username r_goyal. Below is my email gone to [protected]@irctc.Co.In

Dear team,

This is my personal irctc account and i am using this account since last 8 years. I usually use chrome auto fill setting while booking tickets and filling online forms as it is a standard feature and i dont see any fraudulent activity in using this standard feature which is used world wide. I do not have any alternate mobile number and it dosent make sense to just have a new phone number to create a new irctc account. Do you want me to get dependent on ticket agents and pay hefty charges apart from already high ticket costs?

I use this account for my personal use and you can understand the same if you analyse my destination of booking and my booking pattern. At times when there is an issue with broadband then i have to do multiple logins in a day, which is again very usual.

I sincerely request you to please unblock my account with id r_goyal. If technically you cannot, then remove my phone number from it so that i can create a new account using existing mobile number.

Below are my irctc compliant id.

Looking forward for your support.


[irctc #3532796
[irctc #3546021]

Regards

Rinkesh goyal

Dear sir,
Sub:lodge the fir for lost the mobile hand set during traveling from pune to bangalore in train no. 11013 coimbatore express; pnr [protected]; date 17/06/2016

My younger brother mr. Dinesh kumar going to join his job at bangalore, traveling start from jodhpur to banglore and onward journey pune to bangalore on dated 17/06/16. When my brother awake 7:30 am and check the shirt pocket not fond the mobile and he check the surrounding area and birth but can not found the mobile hand set and dial the numbers [protected] [bsnl] and [protected][airtel] that mobile switch off and my brother confirmed to mobile lost.

I requesting to railway police grp and railway department:
1. For search and looking for the mobile hand set [given model details as below] through cyber-roam technology and got the mobile hand set and provide the my brother as earlier as possible.
2. Also permission for purchasing the new sims on same old number[lost].
Mobile hand set details:
1. Mobile cellphone no. [protected] [bsnl] and [protected][airtel]
2. Hand sets/vl92276/ motarola ["[protected]"] flipkart
3. Motarola xt 1550 16gb mota g #rd generation, black colour
4. Fcc id : ihdt58qg4, type m11f6, seq# 9y7580702p
5. Modle no. Ap3522ae7k8
6. Imei2 [protected]
7. Imei1 [protected]
8. Ce0168

My brother present address dinesh kumar c/o smt girija s. Muthy, 181- shree venkatadri nivas, akkipet. Banglore 560053 and temporary contact no.[protected] and

My address present s. R. Rathore gmdc colony b-3, at post gadhsisa, taluka mandvi, dist kutch gujarat 370445 mobile no. [protected]
Permanent address sr rathore s/o shri himmat ram ji, village nosra, teh-ahore dist-jalore raj 307029

Thanks
For my youger brother dinesh
Yours


Sama ram rathore s/o sh. Himmat ram
B-3, gmdc colony gadhsisa
Tal-mandvi, dist-kutch. Guj 370445
Mob no. [protected] email : [protected]@gmail.com

Sir,

I try to book e ticket on 14/june/2016 from sbc to tpj on two time. The transaction has failed, but the amount has taken from my account, after send complaint to [protected]@irctc.In one amount has credited, but 2nd failed transaction amount has not cleared. Find the attachment of my bank statement scan copy please refund the same amount.

Failed transactions
S. No. Transaction id from to date of journey reservation status trans. Amt () transaction date payment status failure reason

2 [protected] sbc tpj 31-jul-2016 not booked 533.0 14-jun-2016 payment failed failed


Reg
Karthikeyan