Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Booked ticket with transaction id [protected].

Train arrived at bangalore cant station, there was no inquiry booth.

There was one display which didn't showed updates about train.

There was an announcement regarding platform only 1 min before train left station.

Due to which i missed my train.

There should be inquiry counters, display boards to provide information regarding train arriving schedule and platform information. And announcements should be made well before train arrives at station so that passengers can reach correct platform and board train.


Since this is a fault of indian railways, ticket charges have to be returned.
Also, what steps indian railways is going to do improve bangalore cant station services.

I was booked a online train ticket on 16.6.16 having pnr no: [protected] and cancelled the same o 17.6.16, but after cancellation i was not received my refund back in my bank accounts and on irctc account it is showing status refunded. After so many emails and call no response received from irctc.. Please help me in getting my refund back. Cancellation id: [protected].

My pnr is [protected]
Train no. 12029 swaran shatabdi

Sir,
I am travelling by this train on[protected]. I have booked the ticket online with food. But during journey i did not received the food.

Please resolve my issue why i did not receive the food. Me and my daughter suffer a lot because of non availability of food.

Please response me as soon as possible.

I have filed a TTR on 19th October but stil the status is 'CR Registered'. Can some one please help on this


Transaction ID: [protected]
Train No./Name: 11073/LTT CHENNAI EXP
PNR No [protected]
Date of Journey: 19-Oct-2015
Date Of Boarding: 19-Oct-2015
Date of Booking: 17-Oct-2015
From: LOKMANYATILAK T (LTT)
To: CHENNAI CENTRAL (MAS)
Boarding: LOKMANYATILAK T (LTT)
Resv Upto: CHENNAI CENTRAL (MAS)

TDR Details:

Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 19-Oct-2015 13:22:36 HRS
TDR Status CR Registered
Cancellation ID: [protected]
TDR Zone: SOUTHERN RAILWAY (SR)
Registration No:[protected]

Sir,
As per the latest rules, for berth vacancies, the concession ticket of half fare for children between 5-12 years of age will be given without separate berth is provided. In case of payment of full adult fare, then the berth will be provided.

In this regard, it is requested that the rule should be suitably modified as if two half tickets were purchased, then one berth can be allotted, which would be highly justifiable since children of the above age group cannot be easily accommodated in adult parent/guardian passenger's berth. When a parent has two children of the above age group, as of now, if berth is to be allotted, he/she has to purchase 1 and half ticket to get one berth. which is not justifiable. Kindly look into this and for speedy correction of the rule.

K VENKATESAN
CECRI
KARAIKUDI

Dear sir

I was using IRCTC account for booking tickets for my personal use as well as for my family members.

Suddenly the account was disabled without prior notice. Thus I was not able to book the tickets.

Request you to please reactivate the IRCTC account as it will create problems for the genuine users like us to book tickets in need.

Details:

User ID: kapilniper
Password: kwg364
Mob No: [protected]
Email: kapil.[protected]@gmail.com
Address: Padmanagar Society~Ahmedabad, KHEDA, GUJARAT ­ 387130

I booked a ticket from jaipur to visakhapatnam pnr no. [protected].My ticket status before charting was wl/16.When chart prepared my status was confirmed.But when i tried to file tdr.I could not do it because system was showing that i can not file tdr of confirmed ticket before 4 hrs of scheduled departure.My question is that what happened to my confired seat.Tte can take undue advantage and sell it to somebody for some quick bucks.There should be some option to cancel the ticket otherwise it will increase corruption in railways

I am very fed-up with irctc and railway service.
Today it's more than 10 months (Almost 300 days) i am waiting for refund of tdr booked on 11/08/2015.
I have mailed and called many times to irctc customer services but till date no response from irctc. Every time i call to customer care but i get same reply "we are not able to see your status due to server issue please call again."
I hope you will help me.

I was travelling from Thirsur to chennai and i had confirmed ticket from palakad ... From thirsur i took separate ticket asking the ticket collector to provide me ticket to sit in sleeper coach since its only one station we sat in sleeper coach .. This ttr came in and was speaking in malayalam which we dont know we asked him to translate vut he refused to do so and asked us to stand eventhough passengers didnt complain.. I had 56 year old mom and 58 years old dad wit me .. We stood up and came till palakkad which is nearly 2 hours .. Worst ever experience this Ttr allowed there people malaylis to sit and sleep and come who just had general ticket .. Y is he working for indian railways or kerala? Is tamilnadu and its people not part of india questions which need to be answered

The food served in Dinner was same given during lunch time. The food given in train is not fresh. When confronted the IRCTC staff they refused to accept it and were arguing that they served a different dish. They are supposed to give water bottles with thali which was not served and was only given when we insisted.

Train no. 12137
Journey date: 16/06/2016
Food served by : Ankush Singh.

Traveling in train no 12925 in Coach H-1 B cabin. Date 17 June.PNR no. [protected].Ordered lunch when I was told that they only serve Biryani. I am Surprised that I was served with stale uncooked rice as it was too hard to chew with 2 eggs on it..BIRYANI.as said. Immediately after an hour or so I started getting stomach cramps which continued for few hours. I asked for complaint book but didn't get it. I also spoke to the TC in charge for the complaint book..he instead wanted me to compromise n assured that my next meal will be good quality. I refused to eat n insisted for the complaint book which wasn't provided.

Dear Sir,

My irctc account got locked with out any prior notification or reason.
I have used this account to book tickets for me or my family not for any outside person. Below are my account details

[removed]

Now I have to book tickets to my home town for attending my sisters marriage. Kindly reactivate my account

I am a regular user of ITCTC since last four to five years. Today at 10am, I tried to book a very urgent tatkal ticket when I was not allowed to log into my account and I was said that my account was de-activated.

This is so much disappointing because I operate only one account and due to this hazard I could not book the ticket. Moreover, there is no reason stated on the website for deactivating the account.

I want to know the reasons and my account re-activated at the earliest.

Hi team,

On[protected] we had a punjab mail train no.12138 having departure @5:15am from new delhi towards nasik road.

Pnr number:[protected]

Due to misunderstanding between railway staff people, we missed our train and faced a loss of rs 6190.
We were 4 peoples (2 males and 2 females) and there was a final waiting of 8, 9, 10 and 11.
After reaching station @4:30am, we had contacted a lady staff who sits window 68 (Or 58 not sure) that was a window where reservation/ cancellation can be done.
She had mentioned the waiting numbers on out ticket and told us to board the train.

After that when tte arrived near 4:55 (20 mins before train departure time), we contacted him and he said that we cannot board the train without confirmation.

Nobody at that time helped and informed that we can ask for refund before half an hour of train departure. If tte would have come before 4:45 and informed us regarding this then we would have cancel our ticket.

At the last moment tte said that you could be able to cancel the ticket within half an hour after train departure.

Then we contacted staff peoples for cancel and refund and they said that nothing can be refund now.
You should be aware of the rules. I have already gone through the general instructions mentioned at the back of the ticket. There was nothing mentioned about it.

If a staff member is saying that you can board the train then why we will go for cancellation of tickets. If she would have already informed us that we couldn’t board the train then we could have cancel at that time only.

After train departure, we went to platform 1 to check with station master and station superintendent to get space in any other train on today's date but he didn't helped us. He not even tried to check any other option for us. This leads to waste of 1 day and our future plans.

We requested station superintendent to arrange seats in other train to save out 1 day and money, he didn’t helped us.

How a passenger would be able to get the correct information if your staff members are lacking with rules and regulations and misguiding passengers.

Below is the different information, which i received from your different staff members:

1. Somebody (Lady staff) said that you could board the train with this waiting.
2. Somebody (Tt) said that you couldn’t board the train.
3. After departure somebody (Ticket checker) said that you should board the train as you have already paid towards railway.
4. Somebody (A staff member sitting in inquiry) said that you couldn’t board without confirmation.
5. After departure, somebody (Tt) said that you would get the amount after half an hour of departure of train.
6. After reaching cancel/reservation department for refund they said go to platform number 1, there we got the information from station superintendent that you will not get the amount after of departure of train.
7. Lady staff (Who mentioned waiting numbers on the ticket) after train departure was saying that “sorry nothing can be refundable now”. If she had this information already then why she didn’t informed us in the starting. My mother tried to clear with her that why it was not informed to us she argued and starting blaming us. They are not aware of rules first not the passengers.

I think first above people should learn a common rule so that they may not confuse passengers. Due to their confusion we had wasted our time and money that should be refund to us as soon as possible.


Due to this we had a loss of rs 6190 and then hotel booking charges then some consultation fees. We can bear so much of loss so please refund our ticket amount or provide seats in another train so that it will overcome our loss.

Attaching ticket for your reference where lady staff member mentioned the waiting number. Please find attached file.

Could you please go through our critical issue and take some necessary action as this situation disappointed us a lot.

Thanks

Vipin kumar
[protected]

I have booked an e-ticket from thalassery to thrissur in train no.16348. My date of booking was 07/06/2016 and my date of journey was 11/06/2016. But i have cancelled the ticket on 09/06/2016 at 10:50:03hrs. I got a refund of rs.20 on13/06/2016. Why i get only rs.20? Am i not eligible for more than that?
Pnr no:[protected] and cancellation i. D is[protected]. Please do the needful. My ticket amount wasrs.235.

I booked an online railway ticket vide pnr no [protected] in train no 11087 / veraval pune exp but due to non availability of sits, irctc was automatically cancelled my above ticket. I pay rs 802.90 for the said journey but while irctc cancelled my ticket they self as non availability of sits and i am willing to journey in the said train but as per rules they cancelled my ticket. This is not my problem, irctc cancelled the said ticked and full amount should be remittance but they refund only rs 660/- which is wrong. Full amount rs 802.90 should be refunded. In view of the above, you are requested to refund the balance amount at the earliest please.

I tried booking a tatkal ticket which was worth inr 5307 including all taxes and charges. Got wait-list ticket which doesn't make sense in tatkal quota. So only option you have is to cancel it. After cancellation i got inr 5120. They deducted around 200 rupees (130 cancellation charges and rest other charges).
This amount is less but it doubles the pain that i didn't get the ticket still have to pay.
Two setbacks for me i will have to buy a flight ticket for my urgent travel and only to attempt booking a tatkal ticket i have to pay 200 to irctc.
Irctc should have decency to refund full amount for all wait-list ticket or at least wait-listed tatkal tickets. If you are not able to provide a confirm seat that is understandable given our population and demand but why does irctc deserve to keep service charge and cancellation charge. I didn't receive any meaning full service.

I was trying to book two tickets of sleeper class online from mathura to hyderabad - through BOB bank RUPAY debit card.
few minutes later i got a massage that Rs. 1305.9 is debited to a/c ...on 10-06-16, 20:22:48 at pos. i waited for 10 minutes to get detail my booking but didn't get it. now three days have been passed and still not get back my money
So please take strong action against it.

Sir, madam,
I dheeraj varma was traveling in train no 12722 from ghoradongri to hyderabad on 11/6/2016 in b1 couch set 28&29 my pnr is[protected]. While i was traveling i ordered two break fast and in night two veg-meal and asked for my bill they charged me 70 rs for two break fast and 180 rs for two meal so i asked him that he was charging more as the veg meal only cost 50 rs as mentioned on your website as there was no rate card in our couch. He replied that he also served paneer curry with it which i dinot order nor he told me earlier they are harasing the costumer and charging more and also charged 70 rs for veg-biryani to my fellow passenger so rightfully i asked for the complain book which he refused to give after a long and repeated argument he gave me complain book which i registered my complain no is 290227 t.579 small book please take the nessary action against the doon caterer and also make it compulsory to have the rate chart in the couch for our convenient. Also i am sending the complain copy whith it. Hope you will do the right thing

Dheeraj varma
[protected]
[protected]@gmail.com
11-2-780 nampally
Hyderabad 500001.

I have changed the mobile and lost my sms, meanwhile I had to travel and my irctc account has been disabled without prior intimation or notice. I am a regular traveler and mine is a joint family, hence I will be booking tickets often. I had a real hard time to take back my tickets and need strict action to be taken for such actions taken on my account.

PS
My user id vinz8
ph no. [protected]