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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 322

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S
swapnil03
from Pune, Maharashtra
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Not able to book tatkal ticket

Address:411026
Website:www.irctc.co.in

I wanted to book a tatkal ticket today but error is coming that only two tickets permitted per ip address between 10am to 12pm, but have i not booked any tickets since months irtc is fooling people and favoring agents this is a scam irtc rail ministry should address the issue same error came to me 6 months back also at that time i thought there must be a tecnical problem but now i just google it and found lot of innocent people facing same...
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K
killar012
from Kolkata, West Bengal
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TDR filed but there is no refund

Address:711101

As the passenger has not travelled the train and he has filled tdr against his ticket but there is no refund of the ticket
Plz solve the problem has do as soon as possible.
As the train is also delayed by 3 hrs.

Ticket details;
Transaction id : [protected]
Train : sdah ajmer exp / 12987
Pnr no : [protected]
Date of boarding : 21 march 2016
Tdr filling : 21 march 2016
Time...
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M
Mohdjia
from Bengaluru, Karnataka
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Refund the debited amount

Address:Pondicherry, Puducherry, 605014

I booked 2 tickets from villupuram to rameshwaram that is Rs.527 from my account in indian bank.. ticket was not booked but amount was debited from my account. Its before 3 days.. still amount is not refund...
But in irctc service, they said that they refund amount witjin 3 days.. still its not refund..
Even it is small amount, the procedure is to refund the amount to customer properly know.. pls resolve my prob...
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A
Akash Purohit
from Mumbai, Maharashtra
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Money not refunded after cancellation and one more faulty deduction.

Address:New Delhi, Delhi, 110001
Website:irctc.co.in

A sum of rs.1684 were deducted from my bank of baroda account on may 13.2016 via net banking from which rs. 842 were for the tickets from ahmadabad to borivali in lokshakti express, but the additional rs. 842 were debited from my account even-though the transaction was an apparent failure. After which on may 14.2016 my tickets got cancelled and for which i was supposed to get rs. 700 back as it was messaged. Irctc is supposed to give me a...
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A
avinesh005
from Thiruvananthapuram, Kerala
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Deducted rs.1017.25 from my account on pos 2002 at irctc

I got one message from bx atmsbi stating - " thankyou for using you sbi debit card for a purchase worth rs.1017.25 on pos sbirctc at irctc txn#[protected]. But i did not purchase anything like that and dont even know what that means..!!! I want my money back and a valid reason if it is really deducted by irctc.. Kindly let us know. My email id is [protected]@gmail.com, avinesh. [protected]@gmail.com.
My contact no is +91-[protected]....
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M
mudigoudar
from Mumbai, Maharashtra
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Train didn't come to sbc bangalore without prior information

Address:Bangalore Urban, Karnataka, 560016

Ticket was booked from sbc on 10th may. Was at sbc, but train didn't turn up. Understood that train 56909 not coming to sbc due to platform repair work and it goes from yashvantpur. I missed train and incurred business loss of rs 10 lakhs. I seek compensation from irctc. There was no advance information though train was cancelled from sbc from 10th may. Ticket for 11th may travel was booked from sbc only....
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P
Pri21
from Pune, Maharashtra
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Seats allotment for senior citizens

Address:Pune, Maharashtra, 411018
Website:irctc

I booked tickets for myself and my parents who are senior citizens and the seats were available in duronto express and i was asked for my preference seats where i chose 2 lower berths and 1 upper berth and still i got all the upper berths form both sides. This is absolutely not acceptable to me. If you select seats as per your choice then why do you even mention preference in case of seats availability? I would like you to change the seats...
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N
Naved Anwer
from Mumbai, Maharashtra
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Regarding seat

Address:Jalgaon, Maharashtra, 425001

Traveling in 12627 from jalgaon on 15/05/16. I book a cabin in 1st ac for privacy but here i think tt allot remaining seats to another person.
I always book a tkt in same train and booked a cabin either it is 2 seated or 4 seat. Always travel with my family in secure. How they allot.
Plz enquire right now as i am traveling.
I can not say with other passanger....
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P
pn biswal
from Gurgaon, Haryana
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TTE Behaviour

Address:110016
Website:www.irctc.com

Hi i was travelling 15th may 2016 on train number 12906 from Jharsuguda to Ahmedabad.Earlier i booked a ticket with PNR-[protected].But unfortunately it was not confirmed.So i bought a general ticket from counter & board the train.I requested TTE to kindly convert it into 3AC or 2AC.But they refused me and easily avoid me.I continue my journey upto Nagpur.There i requested the new TTE to please give me a seat.Suddenly they got furious...
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Address:New Delhi, Delhi
Website:www.irctc.co.in

Dear sir,
Irctc deducted rs - 11.45 extra without any detail, from my account without any confirmation next day after making online reservation of four tickets.

Any transaction either can make bank or by confirmation of owner of account. Otherwise it is "illegal".

And this transfer of money is not fulfill legal requirements, and without any notice so it is cheating and fraud to customers.
Extra...
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T
tkapur
from Gurgaon, Haryana
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Customer service agent

Address:New Delhi, Delhi, 110019
Website:irctc

I called to reconfirm my refund charge on wait list tickets. And agent was so rude & ill mannered. He straight away disconnected my call & was talking as not professional. I seems govt. Is recruiting illiterates & rural people.
Give us one simple reason why there should be charge on cancelling wait list ticket one month prior on travel. The way he was trying to convenience me was completely ill logical & language was unprofessional....
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D
diptarka
from Delhi, Delhi
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Refund of ticket

I was trying to book tickets for my parents on their journey from secundrabad junction to howrah. I gave preference on berth (Lower for both and in same coach). First time the money got deducted from by bank account and it responded that passenger can't be in same coach. So, i denied the transaction. My bank account shows deduction of money. I tried booking 2 more times, but every time seats were not in same coach so i denied. I am attaching...
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S
Shuby
from Delhi, Delhi
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Amount Deducted but ticket not booked

Address:New Delhi, Delhi, 110007
Website:www.irctc.co.in

Sir/Maam
I tried to book a tatkal ticket on 15th May, 2016 with my SBI debit card.
The ticket was not booked due to unavailability of seats but the amount was deducted from my account.
Here are the amount deduction details:
Thank you for using your SBI Debit Card 459XX0836 for a purchase worth Rs1949 on POS SBIRCTC at IRCTC txn#[protected].
Please help me out !
Shubham Runwal
Email - [protected]@yahoo.com...
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Address:Kutch, Gujarat, 370201
Website:www.irctc.co.in

I'm facing one common problem from irctc every time in tatkal booking. While booking the Tatkal Ticket on IRCTC site, I'm facing problem about automatically signing out while making payment of the ticket and then again i have to do all procedures again, till that tickets get over.

so kindly solve such kind of Problems, it irritates the Customers....
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M
Mohd. Faraz raza khan
from Mumbai, Maharashtra
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TDR refund not Initiated

Address:243701
Website:www.irctc.co.in

Hi support
team,
I have booked a ticket and date of journey was 29th mar, 2016
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know...
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A
arshadkin
from Mysore, Karnataka
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Cannot cancel confirm ticket if chart is prepared and no REFUND

Address:560076
Website:irctc.co.in

Dear Sir/ Madam,

Railways has a wearied rule that you can not cancel the ticket if the chart is prepared.
In my case I booked the e-ticket at 6.55 pm for before the chart prepare and after 30 mins I want to cancel my trip and wanted to file a TDR.
The train was scheduled to depart at 10.00pm.

But I was not allowed to file TDR and informed that there will be no refund.

I want to ask...
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B
biloo
from Delhi, Delhi
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Waiting for refund

Address:201005

Two trains cancelled on 20th feb2016 and 22feb2016 due to jat agetation in haryana the trains was cancelled by the aythoritiies of indian railways the cacellation dates and the train nos are still open on irctc web site as proof but i am still waiting for the refund the train detals are mentioned are below
date 20th feb2016 train name malwa express train no 12919 prno is [protected] tranc id [protected] from delhi to jammu tawi...
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U
Uttarla ravi
from Nellore, Andhra Pradesh
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Account debited but ticket not issued

Address:Adilabad, Andhra Pradesh
Website:irctc

Hi sir

I am uttarla ravi

Ubject:-money deduct but ticket not booked

I booked a ticket in may[protected]Sbi-txn#[protected] and amount is deduct from my account but ticket is not booked. So pls refund my amount in my bank account as soon as possible.
Ammont rs 807
Account no [protected]
Irctc user id raviu509
[protected]@rediffmail.com
Please send...
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A
ArchuGopi
from Akhnur, Jammu and Kashmir
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Complaint for refund of not confirmed tatkal ticket

Address:635654
Website:IRCTC

I booked the through irctc transaction id: [protected] pnr no [protected] train no./name: 16687 / navyug exp
Date of journey: 10-may-2016 date of boarding: 10-may-2016 class: sleeper class (Sl)
From: jolarpettai (Jtj) to: jalandhar cant (Jrc) boarding: jolarpettai (Jtj)
Resv upto: jalandhar cant (Jrc) quota: tatkal (Ck) ticket type: e-ticket this ticket not conformed till now refund amount not get in my account...
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S
Srikala Battula
from Pune, Maharashtra
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Ticketing

Address:New Delhi, Delhi, 110001
Website:IRCTC.co.in

Now-a- Days, IRCTC became biggest black market in india,
1.tatkal scheme itself black market, premium tatkal introduced, reason?just for extra money.
2.cancellation charges should be there for tickets if cancelled by passenger, but if WL not confirmed?still they deduct charges, tatkal tickets no refund at all.
3.taxes, bank charges, internet charges all together adds to ticket bill(even though Govt. Service) which are...
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