Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was booking for 6 o[censored]s with 2 senior citizens. We requested Lower berths for the senior citizens and since we also had a child, we requested all o[censored]s to be booked in the same coach specifically. IRCTC showed availability of 11 3AC tickets. I was sure we will get 6 in the same coach. Wonder of wonders !!! IRCTC booked 5 o[censored]s in B2 and another person in B1. Also, no lower berths allotted. We were devastated. I was wondering why it did not give us all in same coach. Then I tried to book again for 5 o[censored]s without cancelling the first reservation. Surprisingly, all o[censored]s got in B1 and next to each other and lower berths too. I had to partially cancel my first ticket with a big loss of my money just because IRCTC does not care when a customer requests 'Book only if allocated in the same coach'. Also, their reservation software is totally faulty and does not look for co-located seats when requested. Random allocation causing too much trouble for passengers.

Dear sir, irctc has deactivated my account without any prior notification, it is not any fraud account, iam a regular traveller so that i use my account regularly, i am facing so many problem after deactivation of my account. sir, please reactivate my account as soon as possible.
login id-jacky9304
phone number-[protected]
email [protected]@gmail.com

Ticket booking account is suspended without assigning the reason fro suspension. when contacted through mail, no reply given. when contacted through mobile [protected]@irctc.co.in and they informed the reason to be fraud net. i have not done any fraud, before suspension of account, irctc should atleast inform me the details of fraud and give me notice for my explanation.by simply suspending the account i lost my right to travel be train through net booking which is highly objectionable. irctc is to enhance the customer support and customer care but not to curtail the rights of citizens. request to kindly help the above matter.
my irctc login id: balakrjx
DOB: 08.08.1952
Mobile: [protected]

I was trying to book a ticket online (Irctc) and in the middle, the payment was successfully carried out (Debiting 749 rs. With netbanking - hdfc) but when it returned to the irctc site, it showed message like "rejected from bank [transaction id: [protected]] you can choose another payment option and try again" (Refer attached image) i checked my online account and found like amount has been debited as i received an sms too. What should i do?

Hi,
I have filed tdr for given details and status shows cr registered but no amount is credited back. It was filed on 18 apr. Please reply on asap nicks. [protected]@gmail.com.

Transaction id: [protected] train no./name: 12985/dee double dcker pnr no [protected]
Date of journey: 18-apr-2016 date of boarding: 18-apr-2016 date of booking: 04-apr-2016
From: jaipur (Jp) to: delhi cantt (Dec) boarding: jaipur (Jp)
Resv upto: delhi cantt (Dec) quota: general (Gn) class: chair car (Cc)
Ticket amount:940.0 ticket type:e-ticket
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 18-apr-2016 06:16:21 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: northern railway (Nr) registration no:[protected]

Dear Sir,

I had booked one ticket and was cancelled one day before the scheduled departure of the train. but railway department returned the matter due to the following reasons as attached below.

Pl look into the matter. the details are attached herewith.

Regards

T J Mishra
([protected])

TDR Request Repudiated Through EDR/ECRS
Inbox
x

[protected]@irctc.co.in
May 27

to me
Dear Customer,

The TDR filed against PNR Number [protected] with reason Passenger Not Travelled Due To Ticket In RAC After Chart Preparation. has been repudiated by the Chief Commercial Manager/Refunds NR due to reason, TICKET NOT SURRENDERED UPTO 4 HRS. BEFORE THE SCHEDULED DEPARTURE OF THE TRAIN as per the Indian Railways Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

TDR filing time :[protected] Date of Boarding :

Sir,
I was trying to book a tatkal ticket from the site irctc on[protected]. I have logged in through my irctc id and started booking a ticket from secunderabad to rourkela (Darbhanga express, train no. 17007). After the payment, i received a sms from sbi saying that rs.704 (Pos sbirctc txn#[protected] had been debited from my account but when seen in the booked ticket history of irctc it had shown no sign of bookings.
So, i request you to please look into this matter and and help me getting my money refunded.

I booked my ticket twice on tow consecutive days. Both were failed bookings with payment settled. The second transaction went through smoothly with the payment, however, giving the message, "no seats available. Transaction dropped." I request you to kindly check into the matter and refund the hard earned of the users as fast as possible. Also, I would like to state that I was very early while making the booking, so the number of tatkal seats available was definitetly not zero. So, kindly delve into the matter so that consumers are not troubled.

To
Shivi saxena
Executive customer care
Irctc
Dear madam/sir
Your mail received in 1st june 2016 regarding the refund of cancelled e-ticket as “the information provided is insufficient for us to check. We request you to give us your pnr no./user-id with irctc and date-of-booking/date-of-journey/transaction-id generated from irctc, so that we may pursue the matter.”, i submitted all the details in 2nd june 2016. However i do not received any response from your side. Once again i submitted all the details so that irctc refund. Rs 3855/- in my a/c earliest. If, there is any problem let me clear and guide where i have to complain for the same. The details are given below
Pnr number : [protected], ac-ii fare amt. : rs 3855/-
Patna jn. (Pnbe) to saharanpur (Sre), date of journey 13.03.2016, himgiri express
Reason for cancellation: train running late more than 3 hours
On 13th march 2016 himgiri express was late more than 12 hours
Tdr ref. No. : [protected]
Customer id from which reservation made : rjjnkum
Registered mail id : : [protected]@gmail.com
Registered mobile : : [protected]
Bank a/c punjab national bank : [protected]
Ifsc code : punb0762900
Account holder : rajjan kumar
Customer care indian railway complaint ref. : w/ec/dnr/[protected] dt. 07.05.2016
Customer care indian railway complaint ref. : w/ec/dnr/[protected] dt.25.05.2016
[protected]@irctc.Co.In
Jun 1 (8 days ago)


Rajjan kumar
Mob [protected]
Email : [protected]@gmail.com

1) i have cancelled ticket on 17 may 2016, pnr no. [protected], the amount rs. 2430.00 should be refunded. But till date, the amount has not been credited to my credit card a/c
2) i have cancelled ticket on 21 may 2016, pnr no. [protected], the amount rs. 4050.00 should be refunded. But till date, the amount has not been credited to my credit card a/c

Hello Sir/Madam,

IRCTC provides an option to confirm the ticket only if meets the required criteria selected by the customer like
1) Confirm only if seats allotted in same coach
2) Confirm only if one lower berth is allotted

My wife checked the option 2 as mentioned above.
As she is not comfortable to travel over the middle berth due to overweight.
She had limited balance in her account and when IRCTC responded there is no lower seat available, do you want to proceed ? she responded NO.
Then also IRCTC allowed the transaction to process through a 3rd party payment gateway. As a result, Neither the tickets were confirmed nor there was enough balance left in the account to look for available seats in other trains and she left helpless and disturbed. I called the customer care they are telling it will be refunded in 5 working days that does not make any sense at all. Why to wait for my own money so long for no mistake.

I am a software engineer and i do understand its a flaw in the software.
As the world of IT says, Software is basically the automation of the manual system. So when we book a ticket at the railway counter, if we ask to confirm the lower berth only then they will not ask us to pay the entire fare first. They can confirm the lower berth is available or not without any charge.
Now it will be the customer's choice whether to book a ticket or not. Similarly IRCTC software must not allow the 3rd party to process the transaction without meeting the customer's requirements. The transaction must happen only if the ticket is confirmed meeting all the requirements of the customer.


Thanks
Sumit Suman

Lost my password, mobile number.

I sent them the mail but they don't reply me to my registered mail.

Ticket is getting generated but no resolution is made.

No concern about customer.

This is the only reply i got after lodging the mail. An automated generated mail
_

Greetings,

This message has been automatically generated in response to email sent by you having subject:

"account password forgot"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #3507572].

Please include ticket id:

[irctc #3507572]

In the subject line of all future correspondence about this issue.


Thank you,
[protected]@irctc.Co.In

I cancelled the following railway tickets booked by me from my id on irctc.Co.In :
Pnr : [protected]
Pnr : [protected]
Pnr : [protected]
Pnr : [protected]

As per irctc website, ticket cancellation charges for ac 3 tier confirmed ticket is rs 90 per passenger. However, rs 205 per passenger has been deducted as the cancellation charge by irctc for pnr [protected]. This was a confirmed ac 3 tier ticket booked by me.
Similarly, for waitlisted ticket pnr [protected], cancellation charge of rs 80 has been charged per passenger. This was a waitklisted ticket in ac 3 tier booked by me.

Also, for my other two tickets bangalore to mumbai, pnr [protected] and [protected] which were booked in ac 3rd tier and were in status rac and confirmed respectively, different amounts have been deducted as rs 90 and rs 205 respectively.

I want to know why different amounts have been deducted as cancellation charges for me when the cancellation charges for confirmed /waitlisting tickets are fixed.

Note : all these tickets were cancelled 9 days before the date of journey.

I have been trying to get a lower berth for my wife with my 7 month old baby, but keep getting only middle berth even there are 210 seats available seats. I tried when there were 225 seats, got MB only so I was forced to cancel the ticket and re-book but still getting only MB. It’s not first time have been facing this problem, it happened many times before and I lost only money by canceling the tickets be never got LB. I don’t understand why am paying more money for reservation if i am not getting berth preference for valid reason. It seems like intentionally the system has been setup to make more money for the government and also I started facing problem since then the new cancellation policy got effective.

I had booked my Ticket for 6 passengers having Pnr- [protected] on dated 22 April 2016 for journey date 16 may 2016.But unfortunately the ticket wasn't confirmed, it remain in waiting list. So the ticket gets automatically cancelled. And i got a message that Rs-2125 .00 will be refunded in my bank account.But till now on dated 07/06/16, i didn't get any refund from I.R.C.T.C.

Pnr:[protected]
Train: 15901
Doj: 30-05-16
Fare: rs. 935, sc: 22.9 + pg chgs

Refund amount received: rs. 465/
My ticket cancellation charges is close to 50% deduction. I had wrote an email few times but only get automatic response. The problem wasn't resolved. Irctc contact nos and email is a fraud, no response or defunct.

After so many days still the site was non-responsive. I am not satisfied with their automatic computer generated message. Give me an explanation for the thieving charges.

I have cancelled 2 tickets on 16th may 2016 for which refund is not yet granted. Even today also while booking ticket no room status appears and it could not be booked while amount debited from my account. It is very worst service of irctc that refund is not processed even after 20 days. Please respond and revert. Details are as under:

Cancellation id for cancelled tickets; [protected] ;[protected] ;[protected]

Transaction id for failed transaction :[protected]


Almost 4000 rupees are blocked. Please respond

Contact no. [protected]

I had booked 7 tickets for journey on 3rd june 2016 from mangalore central to bangalore city in 16524 karwar express and the ticket status were wl2-wl8. The train was supposed to leave karwar by 2:40pm and reach mangalore central by 8:05pm. Even at 03:46pm (As per sms received time), all the tickets were under wl and 'chart not prepared' was the railways comment. I checked at mangalore central station, where the personnel informed that chart has been prepared and my tickets are still under waiting list. Since they are e-tickets they would get cancelled.
Helpless, i booked bus tickets. Then, at 09:15pm, i received a message stating 3 tickets out of 7 got confirmed. By then the train has left mangalore central station and i was waiting for my bus.

1st concern: refund issued for 2 wl tickets (Pnr - [protected]) is rs.1105, when the booking charges were 1280.5. Why approximately rs.175 got deducted?

2nd concern: refund was not issued for pnr: [protected] which had 3 confirmed tickets (Message received post train departure) and 2 wl tickets.
Since i didn't receive proper intimation from railways on time, i could not board the train. Request you to refund the complete amount for the pnr: [protected].

I had booked a ticket through irctc from ndls-cnb. Then i clicked on the return ticket button, so all the fields were auto-populated. I just selected my train and confirmed my ticket. After the ticket got booked to my shock it got booked from ndls-cnb again instead of cnb-ndls. Ideally for return ticket the 'from' and 'to' station does reverse, so it should have been booked from cnb-ndls.
I called irctc customer support but they refused that its a system fault. I also had an interaction over mail but to no good. I am highly disappointed as to how it happened. I am a very frequent traveller and book tickets very often in this manner. Kindly help in this regard.

I have booked my ticket ona irctc app and cancelled my ticket on irctc at last saturday[protected] at 10 PM on words still money not refunded pnr number is : [protected] can u help me please and tell me the money will only refund on working days are any normal days and how much time to take money refund irctc train ticket after cancellation please help me