Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a ticket on 31.05.2016 bearing PNR number [protected] which was booked on waiting list number 105, but on 01.06.2016 I had seen the list was updated and the waiting list number changed to 11, regarding which I received a confirmation message from irctc. However, my name was not there on the chart prepared, so I contacted a Ticket Checker regarding this. He told me that my ticket has become void and I have to travel with a new ticket. Therefore I booked another general ticket to travel. Now I have some questions : 1. Will I get money refund to my account for the waiting ticket.
2. why the checker did not allow me to board on train with the mentioned PNR ticket.
3. How does a ticket booked on irctc get void after deducting money from the consumer's account.
4. What is the process to get proper information on time regarding such matters.
I want my money back with least time gap, since previously I have been cheated in the same manner by IRCTC. When I had cancelled a ticket with PNR [protected] I did not get back the refund money. I made certain complaints regarding that but in vain. Yet now I did not get that money back even after completing all the procedures as instructed by the customer care executive like I made an official complaint online then I forwarded a scan copy of my bank passbook for their reference. How long IRCTC will fool me like this. Please give me an immediate reply and explanation.

I booked a ticket from irctc for my journey from tanuku to chennai via circar express pnr number - [protected] journey date - 25 may 2016 i was charged rs.330 + service charges during my booking through online but the ticket was waitlisted /1 and i was told that the ticket will be cancelled automatically and the amount will be refunded. I was not not able travel with the ticket then what is the use of having online booking facilities. Again i had to buy an unreserved to ticket rs.175 to continue my journey tc in the station told me that i can continue the travel in sl by paying the difference amount in the train tc so i boarded in sl class and told that i will pay the amount of difference he charged an excess the difference amount rs.160 + additional rs.250 as excess fare tc asked me to wait in sl coach 4 seat 7 (Reserved for tte) and he will allot me a berth but he got down at vijayawada junction and the new tc asked to move from that seat and no seat/berth will be provided if the rules permit to travel in sl by paying the amount then they should provide a place for the passenger if not they should not charge the amount. I have seen the tc collecting about rs.200 (As bribe) and allowing unreserved ticket passenger to travel in sl class by providing the berth, even the checking squad knows this. What is the use of paying the rs.410/-? So i got down at vijayawada junction and waited for another train by buying super fast ticket of rs.15 finally in tamilnadu express i was able to travel in 2 tier ac by paying rs.860 + rs.40 (Excess fare) total rs.900 and provided with a berth i want to know why rs.250 excess fare charged for circar express ticket (Tc mention it with wrong date) i would like to have a response from irctc and take some actions to prevent these things to happen again in future to any passengers.
I lodged the complaint in irctc public grievance portal but no response.

Dear Sir / Madam,

I booked 5 Nos. 3 tier AC tickets vide PNR [protected] from Surat to Muzaffarpur journey date was[protected].

Out of 5 tickets 1 got RAC and 4 didn’t get berth. As per normal understanding which we have faced if i-ticket don’t ‘get confirmed amount will be refunded and you can’t travel with that ticket. Hence I also thought I will get refund for 4 tickets but till now I haven’t received the same.

I called yesterday to customer care. After talking to them I got socked they said I will not get money as I haven’t cancel ticket I should have cancelled tickets. See what a normal citizen know is “we will get refund if tickets don’t confirm.

I request you to please look into this matter Rs.10000/- is huge money for me please refund my money against which I have not avail services. I had to booked AC ticket as not getting ticket.

Please don’t take a common man money without providing services.

Regards
Vikas Mishra
+[protected]
Plot No-18 & 19, 1st Floor back Side,
Gali No-13, Raja Puri, Uttam Nagar
New Delhi-110059 (Delhi)

Sir/Madam,
this is muralidhar from kakinada East Goadavari, andhrapradesh,
i've an account in irctc.co.in from 3 months back i've booked tickets from kakinada to banglore and then we logout from that site after 3days we trying to open that id but it shows it your id is disabled when we are trying to login ...if already checked to recover in your site but it shows your email id is invalid
what is problem with that and how to recover my id ?

I had booked e-ticket bearing pnr no [protected] on 23/05/2016 using my icici credit card through axis bank gateway and cancelled the same ticket in two phases on 24/05/2016. But since then 08 days have been lapsed the refund amount has not been credited to my icici credit card account. I had spoken to your customer care executive and written e-mail to [protected]@irctc.Co.In who have given ticket no #3456830, #3462472, #3462371 and #3463366 but all in vain. Till now the problem is not resolved. Please look into it.
Bhabani sankar sha
[protected]

Dear sir,

I am srinivas i have booked ticket from new delhi to chennai in GT express unfortunately that ticket was in waiting list. so i cancelled the ticket at 21st may 2016.In IRCTC website they mentioned my amount is refunded But till now i cannot receive my refunded amount (1840 rs)in my account kindly do needful for this.

Thanking You

regards,
SRINIVAS.R

Dear sir/madam
I would like to say that i was trying to book the ticket through my credit card * * * 7861) of rs.2195.80 on 19/05/2016. But ticket was not booked through credit card ending with * * * 7861 as some error message was coming. Lastly i booked the ticket through my sbi net banking (A/c no-*092) with reference no-[protected]ig0bzziri7.In the credit card statement showing amount of rs.2195.80 is charged two times. Therefore, i request you to kindly reverse both amounts. I look forward for your kind co-operation.
User id-rksc29

Hi team,


This is regarding the pnr number [protected], i booked a tatkal ticket from ncj to tbm for the journey date 22-may-2016 with the reference of the transaction number [protected] with the total amount of 527.9 rupees + transaction fee of 9.50 rupees through my credit card. The ticket was in wl76 after the chart preparation, so the ticket has been auto-cancelled and i got the refund of 445 rupees per the below mail. I want the justification, if the tatkal ticket is in waiting list and auto cancelled means, we would get the whole amount right? Kindly refund my whole amount spent for this tatkal ticket to my account. Kindly do the needful. Thanks

—
Best regards
Mageshwaran v
+91-[protected]


*email for auto-cancellation from irctc*

Begin forwarded message:
From: [protected]@irctc.Co.In
Date: 23 may 2016 at 1:20:09 pm ist
To: [protected]@gmail.com
Subject: cancel ticket
_

This is a system generated mail. Please do not reply to this email id. If you have a query or need any clarification you may:
(1) call our 24-hour customer care or
(2) email us [protected]@irctc.Co.In
_

Dear customer,
We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 445 will be refunded back to your respective account shortly.
For any problem please contact us 24x7 hrs. Customer support at[protected], fax no.[protected], chennai care no.[protected]

Warm regards,
Customer care
Internet ticketing
Irctc

On 30 May 2016, at 9:30 AM, i have tried to book 3 ticket from Jaipur to Ahmedabad through irctc website. i have made all the formalities including payment details but it was very shocked for me on receipt the message that 'no ticket is available' and simultaneously received message displaying that " thank you for using your SBI Debit card for a purchase on POS SBIRCTC at IRCTC txn#[protected].it is very mentally harassed to me . when no ticket is booked by irctc then how can they debited the money from me. this is against the law of contract. for which why the penalty should not be imposed against the irctc. you are requested to take necessary action against the irctc.

Respected sir,
We booked four tickets for jammu tawi in 3a ac class and the train no. Is 09021. We got the message that ticket is confirmed. Yesterday, i checked pnr status and suddenly i'm seen that the train is cancelled. The train is cancelled without any kind of mail, text or information so tell me now how we going to jammu without any reservation. Now, we are face lot of problems for travel to jammu. We don't get any train cancellation message yet. We are in lot of trouble now. I requested you to give us full refund from tickets and please give to compensation for your service. We want to positive reply from your side.

Pnr no. : [protected]

Railway catering staffs are not supplying the foods and drinks as per the rates fixed by IRCTC.
Mostly cheating the passengers by charging more.
Bette all the food supply staffs should have approved rate chart, so that passanger can verify and buy as per the approved rates.
Witnessed in my travel they are charging more Rs. 5 to Rs.10 than the approved rates.

Dear Team,

My name is Mayank Verma. I booked ticket from irctc with the pnr number [protected]. After the chart preparation out of three passenger one passenger was in RAC and other 2 WL.Than i contacted to your customer care number they told that the WL passenger will not be able to travel.So i filled TDR before the schedule departure of train from my boarding station MGS.

After 3 days i contacted to the irctc customer care regarding the TDR filled they told that the TDR has been rejected.I asked the reason that why it has been rejected they told that in case of partially confirmed ticket, TDR has to filled within 72 hrs after the train reached the destination.

I think my money is wasted.Your customer care are saying that you have obtained non traveling certificate from TTE.But ask to those passenger who are travelling in the train .The TTE are saying that they do not issue any kind of such certificate.

So please help me whether how can i receive my payment.


Regards
Mayank Verma
[protected]

Sir
I have booked 2 e-ticket on 19th may on tatkal quota but the ticket got cancelled due to non confirmation and the irctc site is showing my amount have been refunded but still I have not received the refund amount in my account.plz sir look into matter and do the needful for betterment.I am providing the detail of transactions for your perusal.

1) PNR NO: [protected]
CANCELLATION ID: [protected]
CANCELLATION DATE: 19th may
Refund date as per site:20/5/2016

2) TRANSACTION ID: [protected]
REFUND DATE AS PER SITE: 19/5/16

Sir my email id is [protected]@gmail.com

Dear sir,
We had to go to dehradun to attend my cousin's marriage. So, i had booked 02 tickets thru my irctc account joshi_pk1 on train 12205 nanda devi express of 23-feb-2016 from ndls to ddn dep 23:50 hrs (Pnr [protected]).

But at 19:52 hrs on 23-feb-2016 (Few hours before train dep), i got a sms from
"dm-irsmsa"
"train no 12205 has been cancelled due to unavoidable circumstances.Inconvenience caused to passengers is deeply regretted"

So, we could not go to attend the marriage in the family.

On[protected], i wrote a mail to [protected]@irctc.Co.In with copy to [protected]@irctc.Co.In for refund of my booking amount. My email was assigned ticket id [irctc #2955332].

But on 7th may 2016, i got an email from
[protected]@irctc. Co. On
"the tdr filed against pnr number [protected] with reason train cancelled has been repudiated by the chief commercial manager/refunds nr due to reason, train not cancelled/diverted at boarding and/or reserved upto station."

I request you to kindly look into the matter. As we were forced to cancel our program due to sms just few hours before train dep from -
"dm-irsmsa"
"train no 12205 has been cancelled due to unavoidable circumstances.Inconvenience caused to passengers is deeply regretted"

I also wrote a mail to the railway minister mr. Suresh prabhu regarding this issue but got no reply from his side.

I have attached the photo of the message i got in my mobile phone.

Hi


I have booked tatkal ticket through irctc website, unfortunatley my journey plan has changed, so i could not use this ticket and not made journey through train
Regarding this i filed tdr through irtctc. But when filing tdr, i have entered reason wrongly... As coach damaged by mistake. So i want to cancel the tdr, which i filed for wrong reason

I tried to book tatkal ticket on 28.05.2016 through IRCTC website for journey from Chennai to Hyderabad by Hyderabad Express.
At 10.00 AM I found the availability as 38 Nos. When I tried to make the payment availability was 22 Nos.
My banking transaction was successful but the ticket did not get booked. I got the error message as " We are experiencing network delays. After one hour we will let you know if the transaction was put through successfully.
Twice I attempted and I got the same message.Amount of Rs.1410.8 got debited twice from my account.
When I tried to book once again within five minutes of the earlier transaction, the status of availability changed to WL38.
I feel something fishy about the booking process for tatkal tickets

I have tried to booking a railway tatkal ticket in the irctc site on 27/05/2016 journey was from vadodara jn (Brc) to mumbai central (Bct) on 28/05/2016 by train no train no./name: 12934/karnavati exp the amount rs 1475.80 (In new delhi at irctc 12027) has deducted from my hdfc a/c [protected] but there is no ticket show in the list of booked history. So please consider the case and refund it my same account my transaction id: [protected] contact no [protected] mail id [protected]@gmail.com

Hello team,

Tdr reference no - [protected]
Pnr no - [protected]
Reason - train late more than three hours and passenger not travelled
I have filed tdr on 27 september 2015 with irctc. But refund not credited in my account.
I have followed up with irctc but got only one reply i. E. "request forworded to indian railway and we will refund once confirmed railway."

Irctc cheating with me as i can see this incident history has been deleted from their record as wel.
Please take a strict action on it.

Please find attached file as your reference-
1. Tdr copy attached.
2. Tdr followup copy attached.

Please confirm me if any more query.

Regards
Subhash sharma
Contact - +91-[protected]
Email - subhash. Kr. [protected]@gmail.com

I booked my ticket from anand vihar, delhi to varanasi, train no.- 22408 on 22/5/2016 (Travel date 13/6/2016).. At the time of booking site was showing 415 vacant seats, but after confirmation i was given ub, mb, sl.. For whom are lower births reserved... I have two kids with me.. How to manage.. Very poor management.In the initial attempt in manduadih express 34 seats were vacant, i pressed the option of "book only if two lower births are alloted". After filling everything they showed "your requirement is not met" so i cancelled my ticket. Again in garib rath same thing happened.. One has to return to the destination so has to accept, so i confirmed my reservation in 22408.. Thinking that at least one lower birth will be alloted. But??? What is the use.. Time of 14-15 hrs.. With 2 kids.. Such difficult seats.. Irctc has made a joke of it. Last thing left what they want is to settle with tt... But everytime.. Booking tickets is a big headache..

I was booking an online tatkal ticket(on IRCTC) for a journey from Secunderabad to New Delhi. I entered all the details on IRCTC portal. Also, the tickets were showing available. But after entering all details and clicking on Pay button at the last moment, it(IRCTC) did not book my ticket.
I thought there was some technical error, I tried again, and it was still showing Tatkal tickets available. I filled all details and then atlast, same happened as before. Now, I tried for Premium Tatkal booking. I had to book the ticket because of emergency, I agreed to pay more than double the amount of ticket(premium tatkal ticket is dynamic and fare of ticket increases). And this time in first attempt the ticket was booked. it means that there is some issue with the IRCTC Tatkal ticket booking.
The ticket fare of premium Tatkal increases with respect to demand, that is, the number of people booking the ticket. So, with the above IRCTC Tatkal booking issue, we can estimate that the IRCTC is not simply allowing the Tatkal Tickets to be booked so that more and more people go for premium tatkal and fare of that increase and IRCTC make more money. I really believe, It is also something like IRCTC is booking Railway tickets in Black then.
Its really impossible to book a Tatkal Ticket on IRCTC. It happened not once but two times.
Second time it happened when I was booking a ticket for a return jouney(New Delhi to secunderabad). and this time too, same issue occurred.
This is my grievance. Hope, i get justice...Please contact for any information on tickets that i was booking.