Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On 22nd may i booked a ticket in deccan queen express from mumbai to pune scheduled to leave at 5.10pm. But the train timings were delayed by almost 2 hours and when i tried to ask the reason for delay there was no clear response from the railway authorities in mumbai cst station and some were just ignoring to reply our answers. The railway authorities were very arrogant.

Sir i am gourav verma from. Seoni malwa madhya pradesh i have ticket book on tatkal of pnr no [protected] but he was cancelled due to waiting but my payment has not refund in my account so pls refund my payment at sbi a/c [protected] this tatkal has been open on 18 may but he is cancel on 19 may 2016 but my payment is not refund at this time so please refund my payment shortly

It has been more than 110 days since i filed tdr for my pnr number [protected]. The cancellation id provided by them is [protected]. The reason for tdr: train late more than three hours and passenger not travelled. Still it is showing 'cr registered'. I already contact the email provided (Care @irctc.Co.In and so on) and also called on their numbers but no one is picking up the phone... Plzzz help me to get my refund back. I have enclosed the screenshot.

My PNR [protected]

The 3AC coach B-1 in the train 12626 in my travel from NGP to Tiruppur on 22.05.2016 (date of boarding from NGP) the A/C was not working. The other passengers told me that they had already pulled the chain when their same complaint was not resolved right from beginning. I have also made written complaint at the Vijaywada Railway station. But the complaint was not resolved. The condition of the Bogie was too worst.

There was no liquid soap in the bathroom. At Vijaywada I asked the TC to inform about the same to the concern. But till i got down the liquid soap was not filled in the container.

The pantry boy who gave tea and coffee took Rs.2 extra from several passengers including me. He was insisting us to accept a biscuit pack in exchange of the change. when we refused he asked us to bring and return the change but he did not return.

The tea n coffee were as like black tea or coffee without there being sufficient quantity of milk in it. only after being asked twice the pantry boy use to fill the cup up to the mark. That is, the quality and the quantity of the coffee and tea were very poor quantity and of less quantity.

I then personally went to the Pantry car manager namely "Sony". I asked him to provide the complainant book. But he too did not provide the same to me.
I also asked the TC to provide me the complainant book but he too was avoiding.

So also, there was no water in lavatory or the basin in the coach B-1. Inspite of repeated oral complaints nobody responded. When the complaint was again made to the TC at B/1 at Katpadi he behaved rudely. His behavior with the other passengers was also not proper. They should be apprised that they are the public servant at the service of public and not the crown.

It is seen that every body was reluctant to give the complaint book, the reason best known to them. If in such manner the rail department will behave I am doubt full that there will be acche din at any time.

I request u to kindly register my complaint and inquary in this regard and do the need full.

Your a frequent passenger and a citizen of India
Dinesh Pramod Surana.
City Civil and Sessions Court, Gr. Mumbai.

Dear sir/ madam
We have booked 22 seats for sleeper class with following details.
Train number 12889
Coach number s12
From sambalpur to yesvantpur
Date of journey 20/05/2016

Complaints:
1. Seats occupied by general compartment passengers/those who have not booked
2. Minimum 50 extra passengers standing in the coach caused very inconvenience even to use toilets
3. Many time requested three ttes to clear those extra passengers but did not got any solutions.
4. Overall it's like general compartment.
5. Toilets whew very dirty. Exactly opposite to swachh bharat scheme and theme

Respected sir,

Today i. E. On 21 may 2016 i was waiting in ladies waiting room for my train name triveni express no 24369 from lucknow to bareilly.
Due to 2 hrs late of my train i was just lying on seat and suddenly one lady ttewill come and scold me that why are u lying down better you sit, i was lying down as i am too tired. When everybody overthere was also lying down i am not the only now who is lying. I have asked her if that's so then ask from everybody then she replied i am asking you to move from here that's it then i have asked why i should move when there is many space to lie down then why you asking from me only then she started shouting on me very badly
I have said her how are you speaking me like that she said why what u will do then she gave me threat now see what i can do now u just wait n watch and she called attendant who use to sit outside the ladies waiting room that y the hell this girl lying down so attendant said yes u can't then i have asked her the rules should be same for all everyone is lying down then no matters to her why.
So i want to complaint even ask you is there any sort of rules and regulation is there if yes then y it's not mentioned on papers or y not pasted on walls so that each n everyone should know what are do's n donts so that passenger should not be torcherd like this today that i was done

Please take immediate action on this matter
I don't have her name as she won't disclose me so i am uploading her picture


Anu

Hello,
I am safna azeez, this mail is to bring your notice to the issue that i am unable to make payment through my irctc account (Safnazeez).
After i schedule my journey and proceed to pay, and i click the payment through axis bank gateway, i am redirected to a page showing "please try again later". Please reslove this issue asap.

The next issue is that, i haven't got my refund amount credited to my account after my cancellation. But the refund history in my account shows refunded. Please refund asap

Hi,
This is in reference to tdr request for refund against pnr number [protected] for reason "party could not cancel because chart prepared at originating or previous remote location", with reference no :[protected] filed on 1st jan 2016. From the last 5 months, the tdr history was showing cr registered against this tdr and nothing was done. Recently when i again checked the status, much to my surprise, the tdr history data is not showing this entry. I have not been intimated about this tdr ever since i have filed the tdr. I have just received 2 auto generated mails on my email id "[protected]@yahoo.Co.In" dated 1st jan 2016 and 8th jan 2016 saying that your tdr request has been forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. Can you please let me know what is taking too long to process a simple tdr request? Is the railway waiting for the passengers to forget about their tdr request by removing it from tdr history and then banking on their hard earned money? Please look into the matter asap.
Regards,
Shubham shah

Dear Sir,

I have cancel my Ticket details are as below-

S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date
1 [protected] 17-Apr-2016 [protected] CANCELLED 1525.8 1100.0 ICICI SENT TO BANK
2 [protected] 17-Apr-2016 [protected] CANCELLED 1225.8 800.0 ICICI SENT TO BANK


Sir I forgot and close my ICICI bank account before 1 month.
Request to you please transfer my refund amount in my Kotak Mahindra Bank details are as below-
Name- Rajeev Kumar
Bank Name - Kotak Mahindra Bank

Account No- [protected]

IFSC code- KKBK0000261

Branch - MG Road JMD square.


Please transfer my amount in Kotak Bank for that I shall be highly obliged to you.


Regards
Rajeev Kumar
Mob-[protected]

I was booking a ticket of second ac class and after the payment was done, the page automatically returned to the main page and showed that your session is expired that is logged off. However the money for that transaction money was deducted from my account (Without me getting the ticket). The ticket was from chennai central to jhansi in rajdhani express (Tatkal quota) for 20th may'16. My contact number is [protected]. I hereby request for the refund of amount rs 3900 that has been credited in railways account as ticket charge (Without actually it getting booked). Before booking the availability in the tatkal quota was for 18 seats in second ac and after the amount was deducted (I. E payment was done) the available seats still remained 18. I have attached the image of the payment transaction with the transaction reference number.

I wanted to book a tatkal ticket today but error is coming that only two tickets permitted per ip address between 10am to 12pm, but have i not booked any tickets since months irtc is fooling people and favoring agents this is a scam irtc rail ministry should address the issue same error came to me 6 months back also at that time i thought there must be a tecnical problem but now i just google it and found lot of innocent people facing same problem rail ministry should provide the solution.

As the passenger has not travelled the train and he has filled tdr against his ticket but there is no refund of the ticket
Plz solve the problem has do as soon as possible.
As the train is also delayed by 3 hrs.

Ticket details;
Transaction id : [protected]
Train : sdah ajmer exp / 12987
Pnr no : [protected]
Date of boarding : 21 march 2016
Tdr filling : 21 march 2016
Time of tdr filled : 22:26 hr
Cancellation id : [protected]
Registration no :[protected]

I booked 2 tickets from villupuram to rameshwaram that is Rs.527 from my account in indian bank.. ticket was not booked but amount was debited from my account. Its before 3 days.. still amount is not refund...
But in irctc service, they said that they refund amount witjin 3 days.. still its not refund..
Even it is small amount, the procedure is to refund the amount to customer properly know.. pls resolve my prob

A sum of rs.1684 were deducted from my bank of baroda account on may 13.2016 via net banking from which rs. 842 were for the tickets from ahmadabad to borivali in lokshakti express, but the additional rs. 842 were debited from my account even-though the transaction was an apparent failure. After which on may 14.2016 my tickets got cancelled and for which i was supposed to get rs. 700 back as it was messaged. Irctc is supposed to give me a total of rs.1542 (I. E, rs.842 for the wrong deduction and rs.700 for the cancelled ticket). It's been four days and i would like my money to be refunded as they are supposed to, also it's not the first time the money got deducted without the actual booking of the ticket, so i would like you take certain steps in improving your system.

I got one message from bx atmsbi stating - " thankyou for using you sbi debit card for a purchase worth rs.1017.25 on pos sbirctc at irctc txn#[protected]. But i did not purchase anything like that and dont even know what that means..!!! I want my money back and a valid reason if it is really deducted by irctc.. Kindly let us know. My email id is [protected]@gmail.com, avinesh. [protected]@gmail.com.
My contact no is +91-[protected].

Ticket was booked from sbc on 10th may. Was at sbc, but train didn't turn up. Understood that train 56909 not coming to sbc due to platform repair work and it goes from yashvantpur. I missed train and incurred business loss of rs 10 lakhs. I seek compensation from irctc. There was no advance information though train was cancelled from sbc from 10th may. Ticket for 11th may travel was booked from sbc only.

I booked tickets for myself and my parents who are senior citizens and the seats were available in duronto express and i was asked for my preference seats where i chose 2 lower berths and 1 upper berth and still i got all the upper berths form both sides. This is absolutely not acceptable to me. If you select seats as per your choice then why do you even mention preference in case of seats availability? I would like you to change the seats as it becomes difficult to manage while travelling because nowadays people do not even cooperate. As per the new railway system the senior citizens will get the lower berths defined during the budget by mr. Prabhu then why not it is happening?
Travelling date is 15th july from pune to nizammudin and return is on 21st july from nizamuddin to pune. I would like you to change the seats as per my preference. Otherwise you should not even ask for traveller's preference.

Traveling in 12627 from jalgaon on 15/05/16. I book a cabin in 1st ac for privacy but here i think tt allot remaining seats to another person.
I always book a tkt in same train and booked a cabin either it is 2 seated or 4 seat. Always travel with my family in secure. How they allot.
Plz enquire right now as i am traveling.
I can not say with other passanger.