Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We, a party of six, were travelling in B5 and B1 coaches of 22811 Rajdhani Express from Bhuvaneswar (BBS) to Bankura Jn (BQA). Our berth nos, were B5-21, 22, 23, 24 and B1-22, 32. Our complaints are as follows:

1. We learnt from the Meals on Wheels menu that a welcome drink would be served as soon as the train leaves the originating station. That was not served in B5 coach.

2. We learnt from the Meals on Wheels menu that a cup of curd would be served with every meal to the passengers. That was not served with the non-veg meals in B5 coach. In B1 coach we had to ask for it. The passengers, who were shy of asking, were not served the item.

3. We learnt from the Meals on Wheels menu that a cup of ice-cream would be served with every meal to the passengers. That was served too late. Because of which most passengers were unable to enjoy the item since they were taking an afternoon nap. The catering staff were casual in their approach to serve the item. Is this the way the Railways want to make profit?

4. We complained through SMS to G.M. Quality Control No. +91 [protected] from train on 27.03.2016. No redress. Although the train was running one hour behind schedule.

5. We learnt from the Meals on Wheels menu that it was against the rules to tip the catering staff. We declined giving tips to a catering staff of B5 coach, because of which he mocked at us.

6. We request the authority to take necessary action.

Passenger name: S Bandyopadhyay
Coach B5, berth 21
From: BBS; To: BQA
Train: 22811 Rajdhani express
DoJ: 27.3.2016
PNR: [protected]

Hi support team,
I have booked a tatkal ticket from cstm
To bpl for punjab express on 9th jan,
2016 and date of journey was 10th jan, 2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to pradeep.[protected]@gmail.com
Ticket details:
Do transaction :- 9th jan, 2016.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 10-jan-2016 15:57:36 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)

Warm regards,
Pradeep niranjan

My name is Aswani, my brother reserved tathkal ticket and we have xerox copies for that ticket, but i forgot original ticket at home in a hurry to go as my mother's condition is not good. But i am having xerox copy and Valid ID proofs with me, but TC charged 1400/-. As per the rule if we are not having original copy, but having PNR, we need to pay 50/- as fine amount. Here i have my xerox copy of ticket and i'm ready to 50/-. But instead of that amount he demanded pay 1400/- otherwise asking me to get down from train. Just imagine i am girl and time is 10pm and i don't know any places near by current station. I tried to request him, he is very rude and arrogant. First let me know why should i pay 1400/- when i am having xerox copy of ticket and valid ID proof with me?

My user ID 'asminox' was disabled for the reasons best know to IRCTC.
I rmailed to IRCTC customer care on 18th March and there is no response from them.
The web site IRCTC has stopped new registrations due to railway budget. Doo they expect every thing has to come to standstill till the railway budget is clear and they are at leisure?
Every time I lodge a complaint to [protected]@irctc.co.in, i get a ticket number and thats all. No further progress.
I request you to restore the user id at the earliest.
A S Murthy

DERA SIR

WITH DUE RESPECT today[protected] i reserved tickets from your website irctc
The tickets was from Delhi to yeshvantpur Bangalore
When i submit all the process of the money payment from my debit card
they cut the money from my account but they did not confirm my tickets
The amount is 3214.00 rupees only that they cut from my account
So please sir its my request to you please look after it and refund my payment as soon as possible
One think i also want to tell u that customer care service of your website irctc is very bad I call to the customer care but the lady did not give me a good solution and she shout to me in phone and i don't thing this is a way to treat the consumer

I have registered on irctc. Whenever I go to hame page and give my credentials. I go to mobile verification and email verification page. My mobile is verified. When I ask OTP for email verification I am getting the email otp very late and by the time I provide the OTP the session gets expired and I get back to Home page automatically. What shall I do????

Please get back to me as early as possible.

I am waiting for your response.


Thanking you,
Shweta

Dear Sir,
I had booked a ticket from yelhanka jn to Adoni, journey dated on 3/4/2016, Train SBC Nanded & No.16594. The fare for the journey is 220 + 22.9 (service charge). Due to some reason I had to postpone the journey and I had cancelled the ticket .Thereafter I received a message saying a sum of Rs 100 will be refunded to my account, which I haven't received yet. So, why is the refund amount less than half of the amount I had paid earlier for the ticket? Why do you deduct so much?

Dear sir/madam,

Ticket id: irctc 2984693, pnr no.[protected]

The train no. 22694 (On trsin: 22694, 21-feb-2016, 3a, nzm - sc) had been cancelled on 21st feb for jat
Reservation agitation at haryana. I had received an sms from the railway authorities 4 hours before the
Train was scheduled to depart, saying that the train has been cancelled. I even have a screenshot of
The same and now you people are saying that train was restored and running, it is impossible as there
Were no information regarding the restoration of train. Ok suppose, if train was restored then your
Authority should have sent the sms or any information which was not available anywhere.

I have repeatedly contacted the concerned authorities at irctc at the email id [protected]@irctc.Co.In and
[protected]@irctc.Co.In. They are saying that there is no record which shows this train has been
Cancelled. This is impossible as i have proof which shows the railways has cancelled this train. I have
Sent the screenshot of this message more than once to the above email ids. However there is no response
Whatsoever.

This entire matter reflects really bad on the competency of the ministry of railways and the government
Of india. I have raised the same on social media platforms.

I request you to please look into this matter and see that i receive the refund of my ticket for pnr
No.[protected].

Thanking you
Vinod kumar
[protected]@rediffmail.com

I was registered with IRCTC. I forgot the User Id and password for the same .
When Iam trying to open a new User Id Iam getting a message that my Mobile No has already been linked previously. As such Iam unable to open a new User Id. I would like IRCTC to either inform my User Id and password or delink my Mobile No linked to the old User Id to enable me to open new User Id.

Regards,
A.Surendra Nath,
[protected]/B/1, street no.2, Tarnaka, Hyderabad-500 017
Mobile no:[protected]
mail id: [protected]@yahoo.com

Hi, the following mail has been received from IRCTC mail server, disguising as ICICI bank and a fraudulant link for validation, which is not related to the bank.

"""
From: ICICI Bank
Sent: Thursday, March 24, 2016 10:54 AM
To: [protected]@hotmail.com
Subject: ICICI Bank NRI Account Terminated

Dear Customer,

Please note that your ACCOUNT has been listed to be DISABLED from transacting with your card internationally at the ATM, POS or online..

This is because you have not validated/Synchronised to the latest Verisign Secured System
Follow here to START VALIDATION (http://ecotech-architecture.com/media/overrider/iv.php) and Activate your Security and email ( [protected]@hotmail.com )

To stop the termination of your online account kindly follow our website below : http://infinity.icicibank.com/corp/AuthenticationsController/SecuredOption/FORMS...⇄
Failure to update your email authentication and grid details will lead to termination.

Once you validate your details completely your account will return to normalcy


Thank you for banking with us.


Sincerely,

Aanchal Kapoor
NRI Services Team
Thursday-24-2016

"""

Pnr [protected]. Mr arun puranik and family senior citizen and 7 o[censored]s travelling in group
We would like to bring to your notice about mass cheating of selling tea for rs 10/- in the morning on 15th march by stall contractor karan chouhan trolly no 8 at nizamudin station. Display of prices on board indicates price of 1 cup of tea is rs. 7/- photo attached for your record.
Due to morning hrs and short stay at station, rep at karan chouhan were selling tea for rs 10/-
When complaint about same and display board, their excused by themselves that no change is available for every customer.
How much money they must be making with or without contractors knowledge and mass cheating to passengers of every train arriving on platform.
This is for your record and necessary action

PNR No. [protected] traveling from bhuj to Jaipur in 14322 Bareilly Express in S10 coach. In this caoch, there are no proper seats which have a comfort coushionable seating. They are so hard and not able to seat or sleep properly. So please do some needful action for passenger satisfaction and healthy interaction with Indian railway.

March 21st i traveled in train no.12785 (Bangalore express). There were lot of bed bugs and the journey was miserable. I have kid along with me who is also a victim. We could not sleep through out the journey. A written complaint is given to the tc.
We request to refund the amount of our journey.
Pnr no: [protected]
Train no: 12785
Doj:[protected]
Frm kcg to sbc
Class: 2a, coach a1, birth:43.

I have booked Train Ticket from Vishnupuram to Chennai Central on[protected] with PNR No. [protected]. I have filed TDR on the date of journey i.e.,[protected]. Till then it is showing as "Under Process" but till now there is no communication from IRCTC regarding refund. I have also enquired consumer care no.s of IRCTC and the response was Nil.

Hi,

I have done a booking on 5th March from my online irctc account, transaction no. [protected].

But the amount has been debit two times from my credit card account, so kindly I request you to check and revert the amount/- Rs431.62 back to my account ASAP.

The related complaint reg. no.s [IRCTC #3031174] & [ IRCTC #3112472

Thank you.

Regards,
Sree.
Mob:[protected]

I booked a ticket on line having pnr no [protected].later on i cacelled it.
the refund amount of rs 845 did not come to my account till date.

I have booked a ticket on 18th March under tatkal quota for train no. 12280 Taj express pnr [protected] which was waiting CKWL57/56 as on when booking completed.. By the time chart prepared I was not allotted seat as it was showing CKWL57/30. Now railway has emailed me that I will get refund of Rs. 40 but I have paid Rs 122..moreover their customer service executive told me that it's a policy.. What policy is this.. Are you stealing people's money?

when I emailed their customer service they provided me wrong information ..i have paid Rs.122 but they have emailed me by saying that you have paid Rs.250..and they said I have puchesed 2 tickets while I only purchased one ticket now they are not responding to my emails..poor and deficient services

Dear IRCTC officials,

I would like to draw your attention that during 'Jat Riots' in Hariyana I had my train got cancelled two times. When I called '139' you told me that I will get automatic refund. However I have not got refund of my tickets yet. Below is the details of the tickets. Please arrange refund of those tickets as soon as possible:

IRCTC User ID: sunilcst

Train no. 12920
PNR no.: [protected]
Journey from NDLS to UJN
Date of Booking: 19 Feb 2016
Date of Journey: 20 Feb 2016

Train no. 22404
PNR no.: [protected]
Journey from NDLS to BPL
Date of Booking: 21 Feb 2016
Date of Journey: 21 Feb 2016

Train no. 59394
PNR no.: [protected]
Journey from BPL to UJN
Date of Booking: 21 Feb 2016
Date of Journey: 22 Feb 2016

Please know that the Train no. 59394 was not cancelled but it was my onward journey ticket. booked along with train no. 22404.

Respected Sir/Madam,

IRCTC have deactivated my userid which is mith_6756 without information and without intimidation.
I have registered a complaing regarding this issue, any my auto reply no being #3088250.
Now i have registered this complaint on 17th Mar 2015...and now 3 days have passed but still no action have been take by IRCTC...
The issue is I want to cancel a e-ticket, that I have booked, but since my userid is deactivated/deleted, I cannot do the same..

Please look into the matter, and help me solve the issue.

Thanks & Regards

Mithlesh Kumar Pandit
Email:- [protected]@yahoo.com

As stated in south western railway Bangalore shop name nethus kitchen
For every refreshment products like water, biscuit, frooti they are charging more than mrp ie extra 5 RS...

If we ask they are giving silly reasons for cooling and all

And not responding well.if it continues it is bad name for u as lot of tourists visiting banglore
Pls take sincere effort it burden all consumers like me