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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 335

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S
Sai Madhavan
from Chennai, Tamil Nadu
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Payment details and autofill

Address:Chennai, Tamil Nadu, 600020
Website:www.irctc.co.in

When the username and password has been saved in the auto-fill settings, the Year in the Card Expiry date field and CVV number field gets auto filled with the username and password respectively. I have faced this issue everytime a ticket has been booked.

The screenshot has been attached for your reference....
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A
Ace Player
from Mumbai, Maharashtra
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Non refund of amount for cancelled train 22694 from origin

Website:irctc.co.in

Train no 22694 Bangalore Rajhdhani was cancelled from Origin, as per a message received from IRSMSA on 21st Feb. As per the refund policy, am yet to receive the full amount refund even 8 days after the cancellation date. All the details are mentioned below
TRANSACTION ID: [protected]
PNR: [protected]
Origin: Nizammudin (delhi)
Destination: Bangalore
Date of Journey: 21st Feb 2016
Time of Departure:...
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C
Chandralok Pandit
from Delhi, Delhi
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Is not refunding the fair

Address:110030
Website:IRCTC

Dear sir,
I was waiting for tdr reply, they are speaking lie
Case : i booked this ticket pnr [protected] on 21st feb through website .
But on 22nd feb 2:47 am i was received the massage saying that
.. Train no 18478 has been cancelled due to some unavoidable reasons,
Sorry for inconviniance caused to the passangers on my registerd
Mobile no [protected]. We were ready for the station in 22nd febbr...
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S
srujanasola
from Delhi, Delhi
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User Id is disabled

Address:Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201
Website:irctc.co.in

Hi,
I have been an active user of irctc and for the past week iam unable to login into my account.Even though I provide exact details its showing as userid is disabled and due to which iam unable to cancel my tickets .
kindly activate my account.


following are the details :
loginid : srujanass

E-mail : sola.[protected]@gmail.com...
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A
Arindamad
from Chennai, Tamil Nadu
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Refund of cancellation amount

Address:495450
Website:www.irctc.co.in

My PNR no. was [protected] for Howrah-Pune Duronto express 12221. I have cancelled my ticket on 27.02.2016. My refund amount of Rs. 5300 has not been credited to my account yet. I have booked my ticket via IRCTC website....
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Address:Hyderabad, Andhra Pradesh, 500082
Website:irctc.co.in

Hi IRCTC,

Recently I have booked tatkal tickets for my parents with PNR number:[protected]. I have preferred Lower Berth(LB) for both of my parents, but the confirmation was done for Upper berth(UB) and Side upper(SU). My parents have severe knee ache and they cannot travel in upper berths. Eventually I had to cancel the tickets and no refund is provided because it is confirmed tatkal ticket.

I understand the...
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G
grampratap
from Palakollu, Andhra Pradesh
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Tickets refund amount

Address:Vizianagaram, Andhra Pradesh
Website:irctc

I cancelled my tickets in irctc on 23/12/2015. But still my amount not refunded to my bank account.My IRCTC cancelled pnr numbers are [protected] and [protected] and [protected] and i login complaint against this issue on[protected] compliant ticket id in IRCTC is 2728694 .On that complaint i gave my all account statement what they required but still they not gave any refund i call to them so many times but they not giving any conformation for...
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N
neelammishra
from Delhi, Delhi
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Refund for rescheduling the cancelled train

Dear sir

On 21st February 2016 around 9pm we saw a chart on the irctc site stating the cancelled trains on the 22nd February and it said our train 12650/KTK SMPRK K EXPRESS at departure time 6:40 am from NDLS to JHS was cancelled. Just for confirmation we checked the list for the last time at 1:45 am on 22nd February and again saw our train to be cancelled.

But in the morning around 8 am when we saw the train...
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H
H DEEP
from Noida, Uttar Pradesh
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Regarding pantry car

Address:282007
Website:irtct

We are travelling in Train No.12471 Swaraj Express Coach No.S6 Birth No.9 and 10. We ordered for lunch food for persons, the vaitor of pantry car supplied us meal without water.
Please take it for action....
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D
dstausif
from Kolkata, West Bengal
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Money deducted from my current account

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

As Details given below, Booked tickets on the below mentioned date and on next day of the ticket booking extra money as commision was decucted from my SBI account without my authorization.. kindly do the nedful to prevent any such incidences in future and to return my unnecessarily deducted money.
My account no. is[protected]

28-Feb-2016
(28-Feb-2016) DEBIT
ICM[protected]IG0BODAYS5Commission...
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M
mannanchoudhary
from Delhi, Delhi
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TDR Refund after CR accepted

Address:New Delhi, Delhi, 110010
Website:irctc.co.in

I booked an e-ticket from NZM to Pune for train 04417 NZM-PUNE special. The tain starts from NZM at 5.15 am. However, due to change of plans i wanted to cancel my booking and saw on the IRCTC that the chart has been prepared 6 hours before departure as against 4 hours. Due to this, i had to file a TDR at 22:54 the previous day. The refund has still not been credited in my account.

PNR: [protected]

Reason For TDR:...
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V
Vikramkumar34@gmail
from Gurgaon, Haryana
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Ticket no - 2956 555

Address:110092

Hi Sir/ Madam, This is in referenence of my IRCTC account "vkumar2904" which is deactivated currently, In order to get this activated I contacted [protected]@irctc.com several time but they reverted as "forwarded to concern team" every time. AADHAR ID[protected]. Kindly help me on this. Vikram kumar...
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B
bajpayee
from Basi, Punjab
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Refund air ticket

Address:New Delhi, Delhi

I got booked 2 tickets of Air India from Allahabad to Mumbai for 29.09.1915.Then I got 1 ticket of Mukund Prasad Bajpayee cancelled on 27.09.1915. Pnr Z5BM5 was told as cancelled.Since then no refund is given.Many letters were written to irctc but in responce they ask to bear till verification from Air India is received.I wonder that verification could not come in about 5 months.
M.P.Bajpayee...
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T
tusar mahanty
from Mohali, Punjab
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TRD not processed till after 2.5 month

Address:140506

I filled TDR on 09-Dec-2015 but till date my refund not credited to my account
details r in below:
PNR Number: [protected]
Cancellation ID: [protected]
TDR Filing Date: 09-Dec-2015 22:48:02 HRS
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Status CR Registered

Till date I have not receive my return
Thanks
Tusar Mahanty...
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S
Shrabana Das
from Delhi, Delhi
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TDR not refunded

Address:New Delhi, Delhi
Website:www.irctc.co.in

I had filed TDR on 19.11.2015. Money has still not been refunded.
PNR- [protected]
Date of Journey - 19.11.2015
Cancellation ID - [protected]
Train - 12328 Upasana Express
2 passengers - (A1 - 34, 35) (1 Male, 1 Female)
Date of booking - 21.07.2015
Journey - Varanasi (BSB) to Howrah (HWH)
Cancellation reason - The train was late by more than 3 hrs...
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C
Chiranjeevi Ganjam
from Delhi, Delhi
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IRCTC TDR status showing CR Repudiate

Address:Hyderabad, Andhra Pradesh, 500004

I have booked 4 tickets from Hyderabad Deccan to Visakhapatnam on 10.02.2016 from Tatkal quota. date of journey: 11.02.2016, Out of which, only 1 ticket got confirmed. three were in waiting list. Due to this reason all 4 passengers had not travelled. after chart prepared the all ticket and applied TDR but I have not got refund and IRCTC site is still showing CR

Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIALbr...
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J
jameelahmad27
from New Delhi, Delhi
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Train late more than 8 hour (Tdr)

Address:New Delhi, Delhi, 110003
Website:irctc.co.in

I was booked ticket from irctc.co.in, and train was late more than 8 hour .
i was enter TDR on irctc portal but my refund still not initiated and status showing CR Registered. Cancellation ID is [protected] PNR Number [protected] From ANVT to ALD, Date of Journey 09-Jan-2016 CR Registered TDR Filing Date 09-Jan-2016 08:05:13 HRS....
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P
prkshds2
from Hyderabad, Andhra Pradesh
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Account disabled

Address:500072
Website:irctc.co.in

I have been using my IRCTC account without any problem but past few days ( after 12th Feb 2016) my account suddenly displayed "account is disabled", due to this i was unable to cancel few tickets. I have opened ticket through email to [protected]@irctc.co.in on Feb 20th, ticket no: [IRCTC #2933590]. Till now there is no update to Ticket and account is still disabled.

I have scheduled Travel tickets with this ID for next month, there...
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A
Abhay Bhushan
from Bengaluru, Karnataka
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Extra food price

Address:Hyderabad, Andhra Pradesh
Website:Irctc.co.in

I have boarded train 12792 on 23 Feb 2016. In coach S12 we are being charged 100 rupees for veg meal where as veg meal price as per irctc menu is 50 rupees only. Please take appropriate action on responsible person/authority....
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P
pamil007
from Bengaluru, Karnataka
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Regarding non refund of ticket amount of cancelled train.

Sir/ mam

I have a reservation in train no - 12416, for which i have received a message from DM-IRSMSA just 2:30 hrs before the actual departure of train, that train no 12416 has been cancelled due to some unavoidable circumstances, just after that i confirmed the same on NTES which also shows the same status, but train is departed from the station after some hours without any intimation, finally i miss the train and not received...
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