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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 334

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March 21st i traveled in train no.12785 (Bangalore express). There were lot of bed bugs and the journey was miserable. I have kid along with me who is also a victim. We could not sleep through out the journey. A written complaint is given to the tc.
We request to refund the amount of our journey.
Pnr no: [protected]
Train no: 12785
Doj:[protected]
Frm kcg to sbc
Class: 2a, coach a1, birth:43.

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Address: 600005

Website: www.irctc.co.in

I have booked Train Ticket from Vishnupuram to Chennai Central on[protected] with PNR No. [protected]. I have filed TDR on the date of journey i.e.,[protected]. Till then it is showing as "Under Process" but till now there is no communication from IRCTC regarding refund. I have also enquired consumer care no.s of IRCTC and the response was Nil.

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Address: Chennai, Tamil Nadu, 600117

Website: irctc.co.in

Hi,

I have done a booking on 5th March from my online irctc account, transaction no. [protected].

But the amount has been debit two times from my credit card account, so kindly I request you to check and revert the amount/- Rs431.62 back to my account ASAP.

The related complaint reg. no.s [IRCTC #3031174] & [ IRCTC #3112472

Thank you.

Regards,
Sree.
Mob:[protected]

Mar 22, 2016

Complaint marked as Resolved

Credit card details can not be provided on phone. Request you to do the need to credit the amount on the linked credit card for the transaction.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 22, 2016

Updated by Sreerengaraja C Please refund the amount to my linked credit card account.

View replies

S

Sreerengaraja C

from Chennai, Tamil Nadu

Mar 22, 2016

Please refund the amount to my linked credit card account.

S

Sreerengaraja C

from Chennai, Tamil Nadu

Mar 22, 2016

call me on[protected]

V

vkanand111

from Chennai, Tamil Nadu

Mar 22, 2016

Dear Sir
I was holding an SBI Railway credit card for more than 9Years and all my points are transferred to Shubhyatra account.
I have an total of 28425 points unclaimed.
I am not able to get my SHUBHYATRA user password for my User ID: ANAND19787
I have contaced SBI via E Mail many times and no responsible reply
Interaction Id- 1-[protected]
Loyalty No: [protected]
SBI Card No: [protected]

Since there was no responsible reply from the SBI team I have cancelled the credit card. This is for your information.
Can you please help me to get my password for the SHUBHYATRA log in ID.
Awaiting your reply.
Regards
Anand
AJ-95 2nd Street,
9th Main Road, Shanthi Colony,
Annanagar, Chennai-600040.
Ph: [protected].

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Address: 411044

Website: irctc

I booked a ticket on line having pnr no [protected].later on i cacelled it.
the refund amount of rs 845 did not come to my account till date.

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Address: New Delhi, Delhi, 110001

I have booked a ticket on 18th March under tatkal quota for train no. 12280 Taj express pnr [protected] which was waiting CKWL57/56 as on when booking completed.. By the time chart prepared I was not allotted seat as it was showing CKWL57/30. Now railway has emailed me that I will get refund of Rs. 40 but I have paid Rs 122..moreover their customer service executive told me that it's a policy.. What policy is this.. Are you stealing people's money?

when I emailed their customer service they provided me wrong information ..i have paid Rs.122 but they have emailed me by saying that you have paid Rs.250..and they said I have puchesed 2 tickets while I only purchased one ticket now they are not responding to my emails..poor and deficient services

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Address: Ujjain, Madhya Pradesh, 456010

Website: www.irctc.co.in

Dear IRCTC officials,

I would like to draw your attention that during 'Jat Riots' in Hariyana I had my train got cancelled two times. When I called '139' you told me that I will get automatic refund. However I have not got refund of my tickets yet. Below is the details of the tickets. Please arrange refund of those tickets as soon as possible:

IRCTC User ID: sunilcst

Train no. 12920
PNR no.: [protected]
Journey from NDLS to UJN
Date of Booking: 19 Feb 2016
Date of Journey: 20 Feb 2016

Train no. 22404
PNR no.: [protected]
Journey from NDLS to BPL
Date of Booking: 21 Feb 2016
Date of Journey: 21 Feb 2016

Train no. 59394
PNR no.: [protected]
Journey from BPL to UJN
Date of Booking: 21 Feb 2016
Date of Journey: 22 Feb 2016

Please know that the Train no. 59394 was not cancelled but it was my onward journey ticket. booked along with train no. 22404.

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Address: Ghaziabad, Uttar Pradesh, 201010

Respected Sir/Madam,

IRCTC have deactivated my userid which is mith_6756 without information and without intimidation.
I have registered a complaing regarding this issue, any my auto reply no being #3088250.
Now i have registered this complaint on 17th Mar 2015...and now 3 days have passed but still no action have been take by IRCTC...
The issue is I want to cancel a e-ticket, that I have booked, but since my userid is deactivated/deleted, I cannot do the same..

Please look into the matter, and help me solve the issue.

Thanks & Regards

Mithlesh Kumar Pandit
Email:- [protected]@yahoo.com

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Address: Bangalore, Karnataka, 560001

As stated in south western railway Bangalore shop name nethus kitchen
For every refreshment products like water, biscuit, frooti they are charging more than mrp ie extra 5 RS...

If we ask they are giving silly reasons for cooling and all

And not responding well.if it continues it is bad name for u as lot of tourists visiting banglore
Pls take sincere effort it burden all consumers like me

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Address: 713201

Website: www.irctc.co.in

Dear Sir,
I, Afjal Ali Ansary have cancelled two online tickets on 19.03.16 againts PNR Numbers- [protected] & [protected] from my irctc log-in id. But yet the amount of Rs. 620 & Rs. 495 has not refunded to my SBI A/c ([protected]). Please look into this matter Sir.

Thanking & Regards,
Afjal Ali Ansary

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Address: 600046

Website: IRCTC

Respected sir,
On 09/03/2016 a sum of Rs.932.25 erroneously debited from my savings account, which i hold the account in SBI at Airforce Station Tambaram. I did not carry out any transaction on that day(09/03/2016)through IRCTC on that particular day.Reference no.is POS[protected]IRCTC) . I request you to please verify the records and please credit my debited amount in my account at the earliest.My user ID of IRCTC is kumar7119 . My mobile no.is. [protected] & [protected].Expecting a positive reply at the earliest.

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Address: Jalandhar, Punjab

I am dharmendra kumar nirala, t.T. Not allowed to seat on 7 no. Berth and do bad behavior with me .
Train no.18110( jammu tabbi tata mori express)
Pnr no.-[protected]
My seat is b1 berth ac3
T.T name:-mehtab ahmad
While train running :-jalandhar(Punjab) to ranchi
Date:-19.03.2016

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Dear sir i booked a ticket on 20 frb 2016 from moradabad to berpeta road train was cancelled but amount still not refunded
Transaction id: [protected] train no./name: 15910/avadh assam exp pnr no [protected]
Date of journey: 22-feb-2016 date of boarding: 22-feb-2016 date of booking: 20-feb-2016
From: moradabad (Mb) to: barpeta road (Bprd) boarding: moradabad (Mb)
Resv upto: barpeta road (Bprd) quota: tatkal (Ck) class: sleeper class (Sl)
Ticket amount:1630.0 ticket type:e-ticket

My mobile no is -[protected]
[protected]@gmail.com

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Address: Ludhiana, Punjab, 141010

I had booked two ac chair car tickets from travel from ludhiana to saharanpur in train no.14682. On 19/3/16, day of the travel, when we reached railway station at 5 am, we came to know that this train whose scheduled departure time is 5-25am, shall depart now at 12-30pm.
We came back to our house & at 6am submitted for online cancellation of the ticket.Now irct is telling that as per its rule book, this ticket can not be cancelled. Why should customers suffer for the fault of the railways ?
We want refund of the booking amount.
Pnr no. Of the e ticket is - [protected]
Thanks.
Tapsi nautiyal
Op.[protected]@gmail.com

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Address: 110053

Website: www.irctc.co.in

I have tried to book 3 times a ticket at irctc online portal. But all ti, es the transiction has been failed. But two times amount has been deducted from my account. Ihave tried to call irctc coustmers they have didnt listen about my problem they just did some dramas and cut my call i have all recordings in my phone i m a travell agent i want a proper action against them. I have so many coustmer whos are suffring from irctc. I would like to take actions agaiinst them.
I need your support for fighting against the goverment currpted.
I m also going to publish this news in paper please reply me as soon as possible.

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Address: 110002

Website: Irctc

I'm travelling in gorakhdham express, boarding from Delhi, till gorakhpur, the plug point provided in AC 2 is not working, which is indeed wrong, as in the case of emergency of person goes out of battery they don't have a point to plug in their phones. Please take care of this issue.

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Address: 211019

Website: irctc.co.in

I have booked an e-ticket in emergency quota from allahabad jn (Ald) to anand vihar trm (Anvt) whose travel date was 07-dec-2015, pnr no. Was [protected] in train no./ name- 22409/anvt garib rath.

When i reached station to catch train at midnight 01:00am then i came to know that the coach has not been added in which berth had allotted to me. Same day at 21:40 i filed tdr but in select tdr reason i didn't find the exact reason which i faced so i selected reason randomly and filed tdr but still didn't get refund after 3 months.

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Address: 400097

I took Kerala Sampark Kranti on 14th March 2016, had booked 2AC Seat No 44, it was one of the horrible and worst experience. The coach was very old with all the parts all over the place, rivets were out of grove, AC wasn't working, fasteners out of sockets, ugly was rooms, ugly pillows and blankets, bed sheets, COCKROACH in entire coach (Check Pic). The entire coach was moving lateral even at low speeds. in case of accident that coach would be the first to rip and flip off the track.

I paid 2700 INR for Tatkal ticket from MAJN to PNVL which almost equal to flight ticket. At least place a good AC coaches

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Address: Khordha, Odisha, 752050

Website: IRCTC

This is to bring into your notice the sale of Mineral Water Bottles at Rs 20 (i.e Rs 5 above MRP) inside the train as well as on the platform( Vijaywada station). On inquiring the sales man, he said that he needs to pay fixed quotas to various railway personnel. I am not sure whether this information is true or not but, it requires proper investigation as it is happening in the presence of TTEs in train and Station Master at Railway station.

PNR NO - [protected]
TRAIN NO - 12659
TRIVANDRUM TO BHUBANESWAR

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Address: Panchsheel Nagar, Uttar Pradesh, 245304

Website: www.irctc.co.in

Hi sir/mam
I had done transaction on 23rd dec 2015 for reservation on 21 feb 2016 but came to know from internet and dial no. 139 that train is cancelled on 21 feb 2016.

I haven't received the amount of rs 1380 yet in my account, confirmed the same from bank. Attaching ticket for your reference.

Mentioned below are the details.
Pnr no. : [protected]
Train no. :11078
Ndls to bap
Transaction date :[protected]

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Address: Gurgaon, Haryana, 122001

I've registered cancellation on 8th Dec for TDR due to long delay in train arrival. Though my TDR is still in progress. Marked mail to CareDL but no resolution yet..

Kindly expedite the process & refund my full money urgently!

PNR No: [protected]
Cancellation ID TDR: [protected]:

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