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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 336

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K
Krishnaveni
from Delhi, Delhi
Mar 10, 2016
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Address: 600008
Website: www.irctc.co.in/eticketing/mainpage.jsf

I booked an e-ticket to Tirunelveli from Chennai in First AC with PNR [protected] in Tiruchendur Express. (Train No.16105) on 10.03.2016. We had a death news and the passenger had to come back from Chengalpattu. I filed a TDR. But when I called Railways enquiry, they say it's not possible to refund for part travelled ticket. The cost of the ticket was 1510+45. Please advice.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Thejes V
    from Kalpetta, Kerala
    Mar 10, 2016
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    Address: Kozhikode, Kerala, 673017
    Website: irctc.gov.in

    Booked train from kozhikode to panvel for 10.03.16 garibreth 3ac. Tried to cancel the ticket on 09.03.16 via irctc registered a/c, but unable to find any of the transaction details for cancellation. It was mentioned that pnr no is invalid( it was confirmed reservation and no transaction id was provided).
    Pnr:[protected]...Train:12202. Thejes v, g10 30fare:1025. Confirmation msg was recived on 25.02.16.

    Waiting for refund for the same.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      J
      jaideep770
      from Bengaluru, Karnataka
      Mar 9, 2016
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      Website: irctc.co.in

      Hi,
      One day I tried to login my account and it was deactivated, when send mail to [protected]@irctc.co.in, only thing I am getting that some fraudulent Nget activity happens so account deactivated, I requested to activate account, but answer was create other account. When I am trying then it is saying phone no already registered.

      I sent many mails around 12 mails to [protected]@irctc.co.in only reply I get is automated mail that your complain(ticket) id is this.

      I even got new phone connection but no i got is not fresh one (may be some other disconnected no) I tried to register irctc account with that also but, it was also already registered may be by its previous owner.

      Now please help me to activate my previous account. If any kind suspicious activity, then I will give explanation where possible.

      Or delete my exiting phone no from my existing account so that I can create new one.

      So many mails I send but no reply.
      I booked ticket earlier before my account was deactivated but on the travel day when I tried to login to get sms, my account was deactivated.

      I was using my irctc account from almost 6 years.

      Please help me to create a irctc account or reactivate my previous one.

      I am highly dependent on Indian Railways for travel but because of this situation I am not able to book train tickets.

      Hope my voice will be answered and corrective action will be taken.

      Thanks
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        B
        bittu2
        from Gurgaon, Haryana
        Mar 9, 2016
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        Address: New Delhi, Delhi, 110048

        IRCTC ref No 3003397. I am unable to login to my IRCTC website. As soon as I feed my username and password and click Submit, the next page does not open. I am unable to book tickets etc. I am a regular user and I have booked so many tickets for self and family.This sudden change is making my travelling very difficult.

        I have sent emails and also spoke to IRCTC over phone over the last 7-8 days but the problem remains intact with no relief whatsoever.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          K
          Kumar Kalyanasundaram
          from Mumbai, Maharashtra
          Mar 8, 2016
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          Address: Mumbai City, Maharashtra, 400071

          As my User Id is not active, I had sent a mail to the id care # irctc.co.in on the Feb 28'2016. Even after two reminders on an follow up email & one personal chat to an customer service representative- THIS HAS NOT BEEN ADDRESSED.

          I am wondering if we take 3 weeks just to activate one id, how will the indian railways register profit.If not done now, I will write to ministry of Indian Railways for further action.

          Reference Number # 2981438, 2947641
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            D
            Dinesh_154
            from Surat, Gujarat
            Mar 8, 2016
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            Address: Meerut, Uttar Pradesh, 250001
            Website: irctc

            I have created new account on 7th March 2016 and received sums for registration successful along with User ID Dinesh_154 and mobile verification code is Dxw 118 but not received password and not able to activate my account. Pls
            help my mail ID is dinesh.[protected]@yahoo.in
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              R
              Raiprashant1
              from Delhi, Delhi
              Mar 7, 2016
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              Address: 110092
              Website: IRCTC

              Dear Sir,

              I have cancelled three tickets on 16th Jan. 2016 and on 18th Jan. 2016 it show the amount has been refunded but til date i have not received my refund amount.

              I have already complain about it in customer care vide complain no.#2919772. But it is so unfortunate and disgusting that customer care is always coming up with new excuse. I have mailed & called customer care for about 20 times in past 2 month. But no refund was credited in my account till date.

              I would like to bring to your notice that while booking my ticket i have used SBI - IRCTC credit card to pay my booking amount and have choose Citi Bank as my gate way.

              Kindly look into the matter and provide the refund at the earliest.

              Thanking You,

              Prashant Rai
              [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                ssk_78
                Mar 7, 2016
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                Address: Visakhapatnam, Andhra Pradesh, 530046
                Website: www.irctc.co.in

                On 5th february, I have booked one tickect on the name of Sanjeev Kumar Singamsetty through IRCTC from Vizag to Bangalore for travelling on17th February date with transaction ID: [protected], but the PNR number was not generated. Then I called immediately to irctc customercare and they said that they will be sending the PNR number and tikcete within 15 mnutes. I have taken the same ticket print out and went to airport on 17th February and AirAsia said that this tickect was wrong PNR number and it is with other person name (Suneetha Singamsetty) with the other transaction ID ([protected]). Then I called again to irctc customer care and they said and agreed that they send wrong ticket to me. And irctc customercare executive told to travel by booking another ticket from air asia. He agreed that, there is a mistake from IRCTC side and the amount which I spend for new ticket will be refunded fully to me and he told that he is filing this complaint and the total money will be refunded. Then I booked the ticket. The ticket cost was Rs: 5585 and the PNR number was QIFL9N. He told that he is going to arrange call back to me, but not arranged till date. Then, I only called to IRCTC customer care again and informed to IRCTC executive about the total incident happend. Then he told to sent an email by mentioning all the details and the money will be refunded. I send email and till now no response. finally today IRCTC executive told they will not refund the money and money will not be refunded and he told to proceed legally and the information given by the respective executive is individuals opinion and IRCTC is not responsible. Please refund the total money which I spent extra because of IRCTC mistake.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  ajay10792
                  from Delhi, Delhi
                  Mar 7, 2016
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                  Address: New Delhi, Delhi, 110030

                  Ticket was canceled on 23/2/2016 but no refund till date and this is a continuous practice. they have done so many time this to me . i will file a case on irctc if no refund will be done this time.
                  pnr number-[protected].
                  another ticket was canceled on 20/2/2016 but no refund for that also.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    sainibunty
                    from Bengaluru, Karnataka
                    Mar 7, 2016
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                    Hi,
                    I have been an active user of irctc and for the past week iam unable to login into my account.Even though I provide exact details its showing as userid is disabled and due to which iam unable to cancel my tickets . I have already sent mail to customer care three times but there is no response
                    kindly activate my account.


                    following are the details :
                    loginid : pksbhl

                    E-mail : [protected]@rediffmail.com
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      B
                      bits_ankit
                      from Mumbai, Maharashtra
                      Mar 7, 2016
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                      Address: Gorakhpur, Uttar Pradesh, 273001
                      Website: www.irctc.co.in

                      I had booked a ticket from lucknow(lko) to varanasi(BSB) on[protected].the date of journey was on[protected] PNR no.-[protected] transaction id-[protected].The passenger did not travel as the train was diverted from its original route.Therefore i had filed a TDR to get back my money but the TDR has been rejected .please look into the matter.thank you
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        D
                        dr Uttam kr das
                        from Kolkata, West Bengal
                        Mar 7, 2016
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                        Address: Bankura, West Bengal, 722102

                        I had one of nightmarish journey in doon exp. No good food, no pantry car, and cheating food suppliers in train in collaboration with coach attendants. Plz do something about this.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        On my return journey to hwh in the same doon exp in addition to good problem no face towel was provided and the excuse was people steal it. I don't understand where the services of irctc is moving towards. The maintenance staff came with the evaluation and rating form at the start of our journey, great yaar out country is real fast isn't it.
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                          krishna163
                          from Malegaon, Maharashtra
                          Mar 6, 2016
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                          Address: New Delhi, Delhi, 110001
                          Website: www.irctc.co.in

                          I would like to bring to your notice that due to negligence in cleanliness in indian railways, i have suffered a huge loss of more than 5000/- . All my clothes and other valuables got torn by rats, and this is because of bad housekeeping by IRCTC. I request IRCTC to think about this and compensate against my damages. Your quick response will be highly appreciated.
                          Pnr:[protected]
                          Train no:22846
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          We too had a similar experience in a 3rd AC coach while traveling from Bhuj to Pune.
                          The India Railway certainly needs to do the proper house keeping of it's coaches.
                          The rats infested coaches are very unhygienic and also damaging the valuables of the travelers.
                          -Dinesh Mehta
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                            S
                            sauravkhemka
                            from Mumbai, Maharashtra
                            Mar 5, 2016
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                            Address: Kolkata, West Bengal, 700001

                            From tomorrow when the trains starts from how rah they were suppling Bangla neer in branded water bottle the mfg date is of 11012015 the expiry date is within six months but today they r giving it today at the rate of 20 mrp s
                            so it is requested u take action immediately
                            the train detail 12311 coach no S10 just need it departed from allahbad
                            +2 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              Sunil k singh
                              Mar 5, 2016
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                              Address: Mathura, Uttar Pradesh, 281001
                              Website: Sunil1988ksingh

                              Pnr:[protected], train:12270, doj:13-02-16, 2a, nzm-mas, dep:15:45,
                              Sunil kumar sing, ab2 6,
                              Fare:3900, sc:45.8+pg chgs
                              Pnr:[protected], train:12621, doj:19-02-16, 2a, mas-nzm, dep:22:00,
                              Sunil kumar sing, ha1 6,
                              Fare:2970, sc:45.8+pg chgs
                              Your tkt cancelled. Pnr,
                              [protected], amt 2760 will be refunded in your account.
                              Your tkt cancelled. Pnr,
                              [protected], amt 3690 will be refunded in your account.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                Sai Krishna C
                                from Sangareddi, Telangana
                                Mar 4, 2016
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                                Address: 500083
                                Website: www.irctc.co.in/eticketing/loginHome.jsf

                                I booked irctc ticket online from secunderabad to vijayawada sleeper class. When i cancelled the ticket i got 105/- as refund but the original amount i is paid is 225, that means more than 50% of the money is cut down.Why you people are taking the middle class people money like that? Please change the refund policy to cut less amount from our pockets.

                                Ticket cancellation charges are more than 50%? Is this a joke?

                                Transaction ID: [protected] ;PNR No [protected] details of my transaction.

                                Please stop taking public money like this... Try to change the refund policy.. Hell with Indian railways..
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Vidit Ghosh
                                  from Shimoga, Karnataka
                                  Mar 4, 2016
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                                  Address: 560100
                                  Website: irctc.co.in

                                  Train no 22694 Bangalore Rajhdhani was cancelled from Origin, as per a message received from IRSMSA on 21st Feb. As per the refund policy, am yet to receive the full amount refund even 15 days after the cancellation date. All the details are mentioned below
                                  TRANSACTION ID: [protected]
                                  PNR: [protected]
                                  Origin: Nizammudin (delhi)
                                  Destination: Bangalore
                                  Date of Journey: 22nd Feb 2016
                                  Time of Departure: 10:10AM
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  i am also facing the same problem like you . reservation was on 22nd feb
                                  HI

                                  Infact i am facing the same problem, my departure date was 21st feb 2016, train no 22694 .After continuous follow up they sent me email which is mentioned below

                                  Dear Customer,


                                  Your TDR requested against PNR No.[protected] has been forwarded to SOUTH WEST RAILWAY (SW) on 01-Mar-2016.

                                  Your case was repudiated by SOUTH WEST RAILWAY (SW) citing that “Tkt was CNF and TDR was filed beyond the prescribed time Limit. Schedule Departure Date/Time at Source is '[protected]:45' and TDR Filing Date/Time is '[protected]:17'†.

                                  Your case further referred to SOUTH WEST RAILWAY (SW) through e-mail id “[protected]@claims.indianrail.gov.in†for re-consideration.

                                  Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

                                  Inconvenience caused is deeply regretted


                                  infact i have screenshot of train cancellation as well as message from DM-IRSMSA that your train no 22694 has ben cancelled due to unavoidable circumstances and blah blah.My point is that how can i get refund of my 5885 rs .Please let me know if you guys have any alternative as they are simply cheating the consumer by removing those cancelled train from the list .

                                  thanks

                                  ankit

                                  [protected]
                                  I also have same problem. Train 22694 from Nizammudin to Secunderabad. date 21st February. Train was cancelled and I too haven't received refund. When I called up customer care, they said the train as not cancelled as per our records.
                                  Now I don't know how to prove that it was cancelled.
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                                    K
                                    karmugelan Anbu
                                    from Chennai, Tamil Nadu
                                    Mar 4, 2016
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                                    Address: New Delhi, Delhi
                                    Website: Irctc.co.in

                                    Hi, I have been following up with the IRCTC to initiate the refund for 3 months Now.
                                    But they are just telling you will get the refund but we cannot tell you the exact date.

                                    My PNR numbers are as below,
                                    [protected], [protected] and [protected]

                                    Thanks,
                                    Karmugelan
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    good post
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                                      babai santra
                                      Mar 4, 2016
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                                      Address: Howrah, West Bengal, 711113

                                      Dear sir,
                                      Main sukanta Santra i.r.c.tc ka user hoon.maine 11 oct 2015 ki rajpura to howrah ka ak ticket book kiya tha jiska pnr no. [protected]
                                      Us din unfortunately rajpura se train cancel hogaya station main train cancel allotment hogaya maine railway me call kiya wasa se mujhe bataya gaya train cancel hogaya apko pura refund milega irctc me maine t.d.r bhi kiya lekin abhi mujhe mail aaya tdr cancel hogaya refund nehi milega lekin counter se jitna log tickets book kiye hoye the sabko refund mila
                                      Please sir mera is problem ka koi soluition nehi mila to aapko mail kar rahi hoon kripiya mujhe refund milne be madat kare.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        aktabdulla
                                        from Chandrapur, Maharashtra
                                        Mar 3, 2016
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                                        Address: Mumbai City, Maharashtra, 400002

                                        As during tatkal hours, few tickets were available in tatkal kota till the time of payment... but as soon as the payment was done..it came out waiting list..
                                        automatic refund has not been provided.

                                        Transaction ID: [protected]
                                        PNR No [protected]
                                        booking date 07-Feb-2016

                                        also duranto reached late to jhansi on 26 january 2016 because of which i missed jhansi lucknow intercity. i filed TDR which was not accepted.
                                        details of jhansi to unnao ticket
                                        transaction id : [protected]
                                        PNR NO :[protected]
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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