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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 338

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A
ajay10792
from Delhi, Delhi
Mar 7, 2016
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Address: New Delhi, Delhi, 110030

Ticket was canceled on 23/2/2016 but no refund till date and this is a continuous practice. they have done so many time this to me . i will file a case on irctc if no refund will be done this time.
pnr number-[protected].
another ticket was canceled on 20/2/2016 but no refund for that also.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    sainibunty
    from Bengaluru, Karnataka
    Mar 7, 2016
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    Hi,
    I have been an active user of irctc and for the past week iam unable to login into my account.Even though I provide exact details its showing as userid is disabled and due to which iam unable to cancel my tickets . I have already sent mail to customer care three times but there is no response
    kindly activate my account.


    following are the details :
    loginid : pksbhl

    E-mail : [protected]@rediffmail.com
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      B
      bits_ankit
      from Mumbai, Maharashtra
      Mar 7, 2016
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      Address: Gorakhpur, Uttar Pradesh, 273001
      Website: www.irctc.co.in

      I had booked a ticket from lucknow(lko) to varanasi(BSB) on[protected].the date of journey was on[protected] PNR no.-[protected] transaction id-[protected].The passenger did not travel as the train was diverted from its original route.Therefore i had filed a TDR to get back my money but the TDR has been rejected .please look into the matter.thank you
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        D
        dr Uttam kr das
        from Kolkata, West Bengal
        Mar 7, 2016
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        Address: Bankura, West Bengal, 722102

        I had one of nightmarish journey in doon exp. No good food, no pantry car, and cheating food suppliers in train in collaboration with coach attendants. Plz do something about this.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        On my return journey to hwh in the same doon exp in addition to good problem no face towel was provided and the excuse was people steal it. I don't understand where the services of irctc is moving towards. The maintenance staff came with the evaluation and rating form at the start of our journey, great yaar out country is real fast isn't it.
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          K
          krishna163
          from Malegaon, Maharashtra
          Mar 6, 2016
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          Address: New Delhi, Delhi, 110001
          Website: www.irctc.co.in

          I would like to bring to your notice that due to negligence in cleanliness in indian railways, i have suffered a huge loss of more than 5000/- . All my clothes and other valuables got torn by rats, and this is because of bad housekeeping by IRCTC. I request IRCTC to think about this and compensate against my damages. Your quick response will be highly appreciated.
          Pnr:[protected]
          Train no:22846
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          We too had a similar experience in a 3rd AC coach while traveling from Bhuj to Pune.
          The India Railway certainly needs to do the proper house keeping of it's coaches.
          The rats infested coaches are very unhygienic and also damaging the valuables of the travelers.
          -Dinesh Mehta
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            S
            sauravkhemka
            from Mumbai, Maharashtra
            Mar 5, 2016
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            Address: Kolkata, West Bengal, 700001

            From tomorrow when the trains starts from how rah they were suppling Bangla neer in branded water bottle the mfg date is of 11012015 the expiry date is within six months but today they r giving it today at the rate of 20 mrp s
            so it is requested u take action immediately
            the train detail 12311 coach no S10 just need it departed from allahbad
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              Sunil k singh
              Mar 5, 2016
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              Address: Mathura, Uttar Pradesh, 281001
              Website: Sunil1988ksingh

              Pnr:[protected], train:12270, doj:13-02-16, 2a, nzm-mas, dep:15:45,
              Sunil kumar sing, ab2 6,
              Fare:3900, sc:45.8+pg chgs
              Pnr:[protected], train:12621, doj:19-02-16, 2a, mas-nzm, dep:22:00,
              Sunil kumar sing, ha1 6,
              Fare:2970, sc:45.8+pg chgs
              Your tkt cancelled. Pnr,
              [protected], amt 2760 will be refunded in your account.
              Your tkt cancelled. Pnr,
              [protected], amt 3690 will be refunded in your account.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                Sai Krishna C
                from Sangareddi, Telangana
                Mar 4, 2016
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                Address: 500083
                Website: www.irctc.co.in/eticketing/loginHome.jsf

                I booked irctc ticket online from secunderabad to vijayawada sleeper class. When i cancelled the ticket i got 105/- as refund but the original amount i is paid is 225, that means more than 50% of the money is cut down.Why you people are taking the middle class people money like that? Please change the refund policy to cut less amount from our pockets.

                Ticket cancellation charges are more than 50%? Is this a joke?

                Transaction ID: [protected] ;PNR No [protected] details of my transaction.

                Please stop taking public money like this... Try to change the refund policy.. Hell with Indian railways..
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Vidit Ghosh
                  from Shimoga, Karnataka
                  Mar 4, 2016
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                  Address: 560100
                  Website: irctc.co.in

                  Train no 22694 Bangalore Rajhdhani was cancelled from Origin, as per a message received from IRSMSA on 21st Feb. As per the refund policy, am yet to receive the full amount refund even 15 days after the cancellation date. All the details are mentioned below
                  TRANSACTION ID: [protected]
                  PNR: [protected]
                  Origin: Nizammudin (delhi)
                  Destination: Bangalore
                  Date of Journey: 22nd Feb 2016
                  Time of Departure: 10:10AM
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  i am also facing the same problem like you . reservation was on 22nd feb
                  HI

                  Infact i am facing the same problem, my departure date was 21st feb 2016, train no 22694 .After continuous follow up they sent me email which is mentioned below

                  Dear Customer,


                  Your TDR requested against PNR No.[protected] has been forwarded to SOUTH WEST RAILWAY (SW) on 01-Mar-2016.

                  Your case was repudiated by SOUTH WEST RAILWAY (SW) citing that “Tkt was CNF and TDR was filed beyond the prescribed time Limit. Schedule Departure Date/Time at Source is '[protected]:45' and TDR Filing Date/Time is '[protected]:17'†.

                  Your case further referred to SOUTH WEST RAILWAY (SW) through e-mail id “[protected]@claims.indianrail.gov.in†for re-consideration.

                  Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

                  Inconvenience caused is deeply regretted


                  infact i have screenshot of train cancellation as well as message from DM-IRSMSA that your train no 22694 has ben cancelled due to unavoidable circumstances and blah blah.My point is that how can i get refund of my 5885 rs .Please let me know if you guys have any alternative as they are simply cheating the consumer by removing those cancelled train from the list .

                  thanks

                  ankit

                  [protected]
                  I also have same problem. Train 22694 from Nizammudin to Secunderabad. date 21st February. Train was cancelled and I too haven't received refund. When I called up customer care, they said the train as not cancelled as per our records.
                  Now I don't know how to prove that it was cancelled.
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                    K
                    karmugelan Anbu
                    from Chennai, Tamil Nadu
                    Mar 4, 2016
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                    Address: New Delhi, Delhi
                    Website: Irctc.co.in

                    Hi, I have been following up with the IRCTC to initiate the refund for 3 months Now.
                    But they are just telling you will get the refund but we cannot tell you the exact date.

                    My PNR numbers are as below,
                    [protected], [protected] and [protected]

                    Thanks,
                    Karmugelan
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    good post
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                      B
                      babai santra
                      Mar 4, 2016
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                      Address: Howrah, West Bengal, 711113

                      Dear sir,
                      Main sukanta Santra i.r.c.tc ka user hoon.maine 11 oct 2015 ki rajpura to howrah ka ak ticket book kiya tha jiska pnr no. [protected]
                      Us din unfortunately rajpura se train cancel hogaya station main train cancel allotment hogaya maine railway me call kiya wasa se mujhe bataya gaya train cancel hogaya apko pura refund milega irctc me maine t.d.r bhi kiya lekin abhi mujhe mail aaya tdr cancel hogaya refund nehi milega lekin counter se jitna log tickets book kiye hoye the sabko refund mila
                      Please sir mera is problem ka koi soluition nehi mila to aapko mail kar rahi hoon kripiya mujhe refund milne be madat kare.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        A
                        aktabdulla
                        from Chandrapur, Maharashtra
                        Mar 3, 2016
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                        Address: Mumbai City, Maharashtra, 400002

                        As during tatkal hours, few tickets were available in tatkal kota till the time of payment... but as soon as the payment was done..it came out waiting list..
                        automatic refund has not been provided.

                        Transaction ID: [protected]
                        PNR No [protected]
                        booking date 07-Feb-2016

                        also duranto reached late to jhansi on 26 january 2016 because of which i missed jhansi lucknow intercity. i filed TDR which was not accepted.
                        details of jhansi to unnao ticket
                        transaction id : [protected]
                        PNR NO :[protected]
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          N
                          Nikita Banka
                          from Mumbai, Maharashtra
                          Mar 3, 2016
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                          Address: Mumbai City, Maharashtra, 400069
                          Website: www.irctc.co.in

                          We, 2 people were traveling from Mumbai to Surat on 02/02/2016.
                          We got our ticket booked in BDTS SURAT EXPRESS, 12935 in First Class.
                          The seats alloted after booking tickets were FC2/25 & FC2/26, but during the journey we were given seats in general coach. The TC on questioning replied that there was only one coach of FIRST CLASS and there was no second coach.
                          Why do we need to pay for first class when we have to travel in a general coach.

                          Look into the matter and please refund our money.

                          The PNR is [protected]
                          Name of passengers are Mohit Chaudhary & Shashi Chaudhary
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            vishnu mundhra
                            from Surat, Gujarat
                            Mar 3, 2016
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                            Address: New Delhi, Delhi, 110001

                            SIR, Mare irctc me account tha jis se hamne ticket book karwai thi. sir hamne jis bank account se ticket banai thi. wo account hamne close karwa diya. ab programe cancell ho gaya to hamne ticket cancell karwa de. ab wo refund amount irctc me deposit ho gaya. hamne jab complain mail kiya tab wapis jabab aaya aap ko bank ka closing statament or irctc ki profile details mail kare hamne sab details mail kar de or NEW ACCOUNT KI DETAIS bhi mail kar diya hai. fir bhi wo mere cancell ticket refund mere NEW BANK ACCOUNT me transfer nahi kar rahe hai.

                            sir please help me . complain no. [IRCTC #2941140]

                            sir please urgent solve
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              Saisrinivas. Idimadakala
                              Mar 3, 2016
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                              Address: Hyderabad, Andhra Pradesh, 500032
                              Website: irctc.co.in

                              Hello Team,
                              Today ( 04/03/2016) I tried to book tatkal tickets and I'm not agent and I not booked for someone.
                              I went to payment page through my net banking and when I click on confirm it directed me to log out page.
                              And again login and booked my ticket and I'm in waiting list CKWL 77.
                              Why it navigated me to logout page.
                              Why I need to money for this type of faults ?
                              Railways can't its only few rupees, we are working to save those rupees only sir.
                              Consider my query and resolve the problem.
                              Thank you
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                G
                                gagan khera
                                from Delhi, Delhi
                                Mar 3, 2016
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                                Address: New Delhi, Delhi, 110018
                                Website: Irctc.co.in

                                I tried booking a ticket through paytm for irctc on 25 feb. The payment was succsefull from paytm but the ticket didnt get booked. I contacted irctc. They said amount will be refunded but has not been yet. I keep sending mails but nobody responds.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  H
                                  hissabuddin
                                  from Delhi, Delhi
                                  Mar 2, 2016
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                                  Address: Faridabad, Haryana, 121001
                                  Website: www.irctc.co.in

                                  Dear sir, my self hissabuddin.my cont no is [protected].i had booked tatkal tickets from irctc in gorakhdham exp form gorakhpur junction to new delhi on 20feb 2016 and the date of journey 21feb 2016.my pnr no-[protected] and [protected]. i called 139 for check the status of the train and they told me this train has cancelled.and i got the massage from irctc of cancelled the train on 21feb 2016.but 22feb 2016 morning i again got the massage from irctc that my seats has confirmed.on that time i called 139 and talk with costumer care and they told me not an issue your train has cancelled and your refund will be back on your account within 6 to 7 working days.i again call the irctc on 28feb 2016 and they told me that you are not liable for the refund because according to our record this train had departed on 21feb 2016 from gorakhpur to new delhi.and they told me that if you have proof of cancelled the train than you can send us mail with the proof of this mail id [protected]@irctc.co.in.becouse i have all the conversation recording proof and massage.so i sent the mail of this mail id.but irctc are not refunding my amount its around 4000 Rs.and i have all proof of train cancelled.please take the positive action of this complain.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Dear SIr,

                                  Same case happened with me for date 23/02 PNR [[protected]].
                                  Request you to help me too.
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                                    vrdhawal
                                    from Bengaluru, Karnataka
                                    Mar 2, 2016
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                                    Address: Bhopal, Madhya Pradesh
                                    Website: irctc.gmail.com

                                    I have reserved ac3 tier ticket pnr no [protected] train no 18237 journey date 22/02/2016 chattishgarh express Raipur to Habibganj confiremed ticket B3 berth 9.I have recd sms from DM-IRSMSA that train has been cancelled .I have also cheked from web site, it has shown train is cancelled.I have not received the refund till 2/03/2016.Please release payment in bank account .
                                    V R DHAWAL
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      praveen avula
                                      from Nellore, Andhra Pradesh
                                      Mar 1, 2016
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                                      Address: Nellore, Andhra Pradesh, 524002

                                      Dear Sir,


                                      why my account was collected around 5000 but my tickect was not genearted am too upset in this sutivation what happen to my account

                                      I want my money back without any service charges deductions i want my total amount


                                      MyIRCTC user Id : avulapravee
                                      My card no ; [protected]
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Dear Sir,


                                      why my account was collected around 5000 but my tickect was not genearted am too upset in this sutivation what happen to my account

                                      I want my money back without any service charges deductions i want my total amount


                                      MyIRCTC user Id : avulaprave
                                      My card no ; [protected]
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                                        A
                                        anujaishree
                                        Mar 1, 2016
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                                        Address: Jalandhar, Punjab, 144005
                                        Website: IRCTC

                                        To,
                                        The chief commercial manager ( refunds )
                                        Dear sir,
                                        I would like to submit a tdr case pnr number [protected], it is submitted that the scheduled train was diverted on the date of journey i.E.[protected] due to jatt andolan
                                        I call the customer care so many times but there was no information available even from jalandhar cantt ( jrc ) railway station, which was the boarding station. Due to jatt agitation, all trains to destination station i.E. Rohtak ( rok ) were getting either cancelled or diverted..
                                        The said journey never took place and the passengers not even made an attempt to board the train.
                                        It is therefore humbly submitted that 100% refund should be paid as no service was utilised rather it was an inconvenience to the passengers due to train getting diverted.
                                        Thanks and regards
                                        Anurodh jain
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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