Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC ref No 3003397. I am unable to login to my IRCTC website. As soon as I feed my username and password and click Submit, the next page does not open. I am unable to book tickets etc. I am a regular user and I have booked so many tickets for self and family.This sudden change is making my travelling very difficult.

I have sent emails and also spoke to IRCTC over phone over the last 7-8 days but the problem remains intact with no relief whatsoever.

As my User Id is not active, I had sent a mail to the id care # irctc.co.in on the Feb 28'2016. Even after two reminders on an follow up email & one personal chat to an customer service representative- THIS HAS NOT BEEN ADDRESSED.

I am wondering if we take 3 weeks just to activate one id, how will the indian railways register profit.If not done now, I will write to ministry of Indian Railways for further action.

Reference Number # 2981438, 2947641

I have created new account on 7th March 2016 and received sums for registration successful along with User ID Dinesh_154 and mobile verification code is Dxw 118 but not received password and not able to activate my account. Pls
help my mail ID is dinesh.[protected]@yahoo.in

Dear Sir,

I have cancelled three tickets on 16th Jan. 2016 and on 18th Jan. 2016 it show the amount has been refunded but til date i have not received my refund amount.

I have already complain about it in customer care vide complain no.#2919772. But it is so unfortunate and disgusting that customer care is always coming up with new excuse. I have mailed & called customer care for about 20 times in past 2 month. But no refund was credited in my account till date.

I would like to bring to your notice that while booking my ticket i have used SBI - IRCTC credit card to pay my booking amount and have choose Citi Bank as my gate way.

Kindly look into the matter and provide the refund at the earliest.

Thanking You,

Prashant Rai
[protected]

On 5th february, I have booked one tickect on the name of Sanjeev Kumar Singamsetty through IRCTC from Vizag to Bangalore for travelling on17th February date with transaction ID: [protected], but the PNR number was not generated. Then I called immediately to irctc customercare and they said that they will be sending the PNR number and tikcete within 15 mnutes. I have taken the same ticket print out and went to airport on 17th February and AirAsia said that this tickect was wrong PNR number and it is with other person name (Suneetha Singamsetty) with the other transaction ID ([protected]). Then I called again to irctc customer care and they said and agreed that they send wrong ticket to me. And irctc customercare executive told to travel by booking another ticket from air asia. He agreed that, there is a mistake from IRCTC side and the amount which I spend for new ticket will be refunded fully to me and he told that he is filing this complaint and the total money will be refunded. Then I booked the ticket. The ticket cost was Rs: 5585 and the PNR number was QIFL9N. He told that he is going to arrange call back to me, but not arranged till date. Then, I only called to IRCTC customer care again and informed to IRCTC executive about the total incident happend. Then he told to sent an email by mentioning all the details and the money will be refunded. I send email and till now no response. finally today IRCTC executive told they will not refund the money and money will not be refunded and he told to proceed legally and the information given by the respective executive is individuals opinion and IRCTC is not responsible. Please refund the total money which I spent extra because of IRCTC mistake.

Ticket was canceled on 23/2/2016 but no refund till date and this is a continuous practice. they have done so many time this to me . i will file a case on irctc if no refund will be done this time.
pnr number-[protected].
another ticket was canceled on 20/2/2016 but no refund for that also.

Hi,
I have been an active user of irctc and for the past week iam unable to login into my account.Even though I provide exact details its showing as userid is disabled and due to which iam unable to cancel my tickets . I have already sent mail to customer care three times but there is no response
kindly activate my account.


following are the details :
loginid : pksbhl

E-mail : [protected]@rediffmail.com

I had booked a ticket from lucknow(lko) to varanasi(BSB) on[protected].the date of journey was on[protected] PNR no.-[protected] transaction id-[protected].The passenger did not travel as the train was diverted from its original route.Therefore i had filed a TDR to get back my money but the TDR has been rejected .please look into the matter.thank you

I had one of nightmarish journey in doon exp. No good food, no pantry car, and cheating food suppliers in train in collaboration with coach attendants. Plz do something about this.

I would like to bring to your notice that due to negligence in cleanliness in indian railways, i have suffered a huge loss of more than 5000/- . All my clothes and other valuables got torn by rats, and this is because of bad housekeeping by IRCTC. I request IRCTC to think about this and compensate against my damages. Your quick response will be highly appreciated.
Pnr:[protected]
Train no:22846

From tomorrow when the trains starts from how rah they were suppling Bangla neer in branded water bottle the mfg date is of 11012015 the expiry date is within six months but today they r giving it today at the rate of 20 mrp s
so it is requested u take action immediately
the train detail 12311 coach no S10 just need it departed from allahbad

Pnr:[protected], train:12270, doj:13-02-16, 2a, nzm-mas, dep:15:45,
Sunil kumar sing, ab2 6,
Fare:3900, sc:45.8+pg chgs
Pnr:[protected], train:12621, doj:19-02-16, 2a, mas-nzm, dep:22:00,
Sunil kumar sing, ha1 6,
Fare:2970, sc:45.8+pg chgs
Your tkt cancelled. Pnr,
[protected], amt 2760 will be refunded in your account.
Your tkt cancelled. Pnr,
[protected], amt 3690 will be refunded in your account.

I booked irctc ticket online from secunderabad to vijayawada sleeper class. When i cancelled the ticket i got 105/- as refund but the original amount i is paid is 225, that means more than 50% of the money is cut down.Why you people are taking the middle class people money like that? Please change the refund policy to cut less amount from our pockets.

Ticket cancellation charges are more than 50%? Is this a joke?

Transaction ID: [protected] ;PNR No [protected] details of my transaction.

Please stop taking public money like this... Try to change the refund policy.. Hell with Indian railways..

Train no 22694 Bangalore Rajhdhani was cancelled from Origin, as per a message received from IRSMSA on 21st Feb. As per the refund policy, am yet to receive the full amount refund even 15 days after the cancellation date. All the details are mentioned below
TRANSACTION ID: [protected]
PNR: [protected]
Origin: Nizammudin (delhi)
Destination: Bangalore
Date of Journey: 22nd Feb 2016
Time of Departure: 10:10AM

Hi, I have been following up with the IRCTC to initiate the refund for 3 months Now.
But they are just telling you will get the refund but we cannot tell you the exact date.

My PNR numbers are as below,
[protected], [protected] and [protected]

Thanks,
Karmugelan

Dear sir,
Main sukanta Santra i.r.c.tc ka user hoon.maine 11 oct 2015 ki rajpura to howrah ka ak ticket book kiya tha jiska pnr no. [protected]
Us din unfortunately rajpura se train cancel hogaya station main train cancel allotment hogaya maine railway me call kiya wasa se mujhe bataya gaya train cancel hogaya apko pura refund milega irctc me maine t.d.r bhi kiya lekin abhi mujhe mail aaya tdr cancel hogaya refund nehi milega lekin counter se jitna log tickets book kiye hoye the sabko refund mila
Please sir mera is problem ka koi soluition nehi mila to aapko mail kar rahi hoon kripiya mujhe refund milne be madat kare.

As during tatkal hours, few tickets were available in tatkal kota till the time of payment... but as soon as the payment was done..it came out waiting list..
automatic refund has not been provided.

Transaction ID: [protected]
PNR No [protected]
booking date 07-Feb-2016

also duranto reached late to jhansi on 26 january 2016 because of which i missed jhansi lucknow intercity. i filed TDR which was not accepted.
details of jhansi to unnao ticket
transaction id : [protected]
PNR NO :[protected]

We, 2 people were traveling from Mumbai to Surat on 02/02/2016.
We got our ticket booked in BDTS SURAT EXPRESS, 12935 in First Class.
The seats alloted after booking tickets were FC2/25 & FC2/26, but during the journey we were given seats in general coach. The TC on questioning replied that there was only one coach of FIRST CLASS and there was no second coach.
Why do we need to pay for first class when we have to travel in a general coach.

Look into the matter and please refund our money.

The PNR is [protected]
Name of passengers are Mohit Chaudhary & Shashi Chaudhary

SIR, Mare irctc me account tha jis se hamne ticket book karwai thi. sir hamne jis bank account se ticket banai thi. wo account hamne close karwa diya. ab programe cancell ho gaya to hamne ticket cancell karwa de. ab wo refund amount irctc me deposit ho gaya. hamne jab complain mail kiya tab wapis jabab aaya aap ko bank ka closing statament or irctc ki profile details mail kare hamne sab details mail kar de or NEW ACCOUNT KI DETAIS bhi mail kar diya hai. fir bhi wo mere cancell ticket refund mere NEW BANK ACCOUNT me transfer nahi kar rahe hai.

sir please help me . complain no. [IRCTC #2941140]

sir please urgent solve

Hello Team,
Today ( 04/03/2016) I tried to book tatkal tickets and I'm not agent and I not booked for someone.
I went to payment page through my net banking and when I click on confirm it directed me to log out page.
And again login and booked my ticket and I'm in waiting list CKWL 77.
Why it navigated me to logout page.
Why I need to money for this type of faults ?
Railways can't its only few rupees, we are working to save those rupees only sir.
Consider my query and resolve the problem.
Thank you