Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,
I have been an active user of irctc and for the past week iam unable to login into my account.Even though I provide exact details its showing as userid is disabled and due to which iam unable to cancel my tickets . I have already sent mail to customer care three times but there is no response
kindly activate my account.


following are the details :
loginid : pksbhl

E-mail : [protected]@rediffmail.com

I had booked a ticket from lucknow(lko) to varanasi(BSB) on[protected].the date of journey was on[protected] PNR no.-[protected] transaction id-[protected].The passenger did not travel as the train was diverted from its original route.Therefore i had filed a TDR to get back my money but the TDR has been rejected .please look into the matter.thank you

I had one of nightmarish journey in doon exp. No good food, no pantry car, and cheating food suppliers in train in collaboration with coach attendants. Plz do something about this.

I would like to bring to your notice that due to negligence in cleanliness in indian railways, i have suffered a huge loss of more than 5000/- . All my clothes and other valuables got torn by rats, and this is because of bad housekeeping by IRCTC. I request IRCTC to think about this and compensate against my damages. Your quick response will be highly appreciated.
Pnr:[protected]
Train no:22846

From tomorrow when the trains starts from how rah they were suppling Bangla neer in branded water bottle the mfg date is of 11012015 the expiry date is within six months but today they r giving it today at the rate of 20 mrp s
so it is requested u take action immediately
the train detail 12311 coach no S10 just need it departed from allahbad

Pnr:[protected], train:12270, doj:13-02-16, 2a, nzm-mas, dep:15:45,
Sunil kumar sing, ab2 6,
Fare:3900, sc:45.8+pg chgs
Pnr:[protected], train:12621, doj:19-02-16, 2a, mas-nzm, dep:22:00,
Sunil kumar sing, ha1 6,
Fare:2970, sc:45.8+pg chgs
Your tkt cancelled. Pnr,
[protected], amt 2760 will be refunded in your account.
Your tkt cancelled. Pnr,
[protected], amt 3690 will be refunded in your account.

I booked irctc ticket online from secunderabad to vijayawada sleeper class. When i cancelled the ticket i got 105/- as refund but the original amount i is paid is 225, that means more than 50% of the money is cut down.Why you people are taking the middle class people money like that? Please change the refund policy to cut less amount from our pockets.

Ticket cancellation charges are more than 50%? Is this a joke?

Transaction ID: [protected] ;PNR No [protected] details of my transaction.

Please stop taking public money like this... Try to change the refund policy.. Hell with Indian railways..

Train no 22694 Bangalore Rajhdhani was cancelled from Origin, as per a message received from IRSMSA on 21st Feb. As per the refund policy, am yet to receive the full amount refund even 15 days after the cancellation date. All the details are mentioned below
TRANSACTION ID: [protected]
PNR: [protected]
Origin: Nizammudin (delhi)
Destination: Bangalore
Date of Journey: 22nd Feb 2016
Time of Departure: 10:10AM

Hi, I have been following up with the IRCTC to initiate the refund for 3 months Now.
But they are just telling you will get the refund but we cannot tell you the exact date.

My PNR numbers are as below,
[protected], [protected] and [protected]

Thanks,
Karmugelan

Dear sir,
Main sukanta Santra i.r.c.tc ka user hoon.maine 11 oct 2015 ki rajpura to howrah ka ak ticket book kiya tha jiska pnr no. [protected]
Us din unfortunately rajpura se train cancel hogaya station main train cancel allotment hogaya maine railway me call kiya wasa se mujhe bataya gaya train cancel hogaya apko pura refund milega irctc me maine t.d.r bhi kiya lekin abhi mujhe mail aaya tdr cancel hogaya refund nehi milega lekin counter se jitna log tickets book kiye hoye the sabko refund mila
Please sir mera is problem ka koi soluition nehi mila to aapko mail kar rahi hoon kripiya mujhe refund milne be madat kare.

As during tatkal hours, few tickets were available in tatkal kota till the time of payment... but as soon as the payment was done..it came out waiting list..
automatic refund has not been provided.

Transaction ID: [protected]
PNR No [protected]
booking date 07-Feb-2016

also duranto reached late to jhansi on 26 january 2016 because of which i missed jhansi lucknow intercity. i filed TDR which was not accepted.
details of jhansi to unnao ticket
transaction id : [protected]
PNR NO :[protected]

We, 2 people were traveling from Mumbai to Surat on 02/02/2016.
We got our ticket booked in BDTS SURAT EXPRESS, 12935 in First Class.
The seats alloted after booking tickets were FC2/25 & FC2/26, but during the journey we were given seats in general coach. The TC on questioning replied that there was only one coach of FIRST CLASS and there was no second coach.
Why do we need to pay for first class when we have to travel in a general coach.

Look into the matter and please refund our money.

The PNR is [protected]
Name of passengers are Mohit Chaudhary & Shashi Chaudhary

SIR, Mare irctc me account tha jis se hamne ticket book karwai thi. sir hamne jis bank account se ticket banai thi. wo account hamne close karwa diya. ab programe cancell ho gaya to hamne ticket cancell karwa de. ab wo refund amount irctc me deposit ho gaya. hamne jab complain mail kiya tab wapis jabab aaya aap ko bank ka closing statament or irctc ki profile details mail kare hamne sab details mail kar de or NEW ACCOUNT KI DETAIS bhi mail kar diya hai. fir bhi wo mere cancell ticket refund mere NEW BANK ACCOUNT me transfer nahi kar rahe hai.

sir please help me . complain no. [IRCTC #2941140]

sir please urgent solve

Hello Team,
Today ( 04/03/2016) I tried to book tatkal tickets and I'm not agent and I not booked for someone.
I went to payment page through my net banking and when I click on confirm it directed me to log out page.
And again login and booked my ticket and I'm in waiting list CKWL 77.
Why it navigated me to logout page.
Why I need to money for this type of faults ?
Railways can't its only few rupees, we are working to save those rupees only sir.
Consider my query and resolve the problem.
Thank you

I tried booking a ticket through paytm for irctc on 25 feb. The payment was succsefull from paytm but the ticket didnt get booked. I contacted irctc. They said amount will be refunded but has not been yet. I keep sending mails but nobody responds.

Dear sir, my self hissabuddin.my cont no is [protected].i had booked tatkal tickets from irctc in gorakhdham exp form gorakhpur junction to new delhi on 20feb 2016 and the date of journey 21feb 2016.my pnr no-[protected] and [protected]. i called 139 for check the status of the train and they told me this train has cancelled.and i got the massage from irctc of cancelled the train on 21feb 2016.but 22feb 2016 morning i again got the massage from irctc that my seats has confirmed.on that time i called 139 and talk with costumer care and they told me not an issue your train has cancelled and your refund will be back on your account within 6 to 7 working days.i again call the irctc on 28feb 2016 and they told me that you are not liable for the refund because according to our record this train had departed on 21feb 2016 from gorakhpur to new delhi.and they told me that if you have proof of cancelled the train than you can send us mail with the proof of this mail id [protected]@irctc.co.in.becouse i have all the conversation recording proof and massage.so i sent the mail of this mail id.but irctc are not refunding my amount its around 4000 Rs.and i have all proof of train cancelled.please take the positive action of this complain.

I have reserved ac3 tier ticket pnr no [protected] train no 18237 journey date 22/02/2016 chattishgarh express Raipur to Habibganj confiremed ticket B3 berth 9.I have recd sms from DM-IRSMSA that train has been cancelled .I have also cheked from web site, it has shown train is cancelled.I have not received the refund till 2/03/2016.Please release payment in bank account .
V R DHAWAL

Dear Sir,


why my account was collected around 5000 but my tickect was not genearted am too upset in this sutivation what happen to my account

I want my money back without any service charges deductions i want my total amount


MyIRCTC user Id : avulapravee
My card no ; [protected]

To,
The chief commercial manager ( refunds )
Dear sir,
I would like to submit a tdr case pnr number [protected], it is submitted that the scheduled train was diverted on the date of journey i.E.[protected] due to jatt andolan
I call the customer care so many times but there was no information available even from jalandhar cantt ( jrc ) railway station, which was the boarding station. Due to jatt agitation, all trains to destination station i.E. Rohtak ( rok ) were getting either cancelled or diverted..
The said journey never took place and the passengers not even made an attempt to board the train.
It is therefore humbly submitted that 100% refund should be paid as no service was utilised rather it was an inconvenience to the passengers due to train getting diverted.
Thanks and regards
Anurodh jain

Dear Sir/Madam,

This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets and the cancellation charges for automatic cancellation.

When a consumer's E-Ticket booked in IRCTC for a travel in a scheduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will gets cancelled automatically. If that person travels with that ticket, he is treated as ticket less passenger and illegal.

Why not the E-Ticket is given the same options as that with the tickets reserved at the counter. Why not the E-ticket waiting list is also allowed to be in the queue and to get cleared even after the chart preparation?

Also the cancellation charges are too high for automatic cancellation. Isn't IRCTC suppose to refund the full amount back to the customer when you are not able to allocate the seat? And that too customer is notified about cancellation just 2-3 hrs before scheduled departure. Now customer has to find an alternate way for travel. You are literally putting the customer in trouble for the journey.

I booked a ticket Feb-28-2016 Train#16859 for KRR to TBM Rs.257.9 (235 + SC 22.9), paid Rs.261.74 (Including bank charges). Ticket remained in WL after chart preparation and it means that ticket is cancelled automatically, got the message that only Rs.175 will be refunded. I really dont understand any justification in the refund amount. IRCTC is not able to allocate the seat, are they not suppose to refund full fare? atleast base Fare Rs. 235 ?

I totally agree with cancellation charges levied for tickets cancelled by the passengers. But definitely IRCTC should re-consider the refund policy for automatically cancelled tickets when not able to provide seats. Hope IRCTC would take some action against this complaint.