Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets and the cancellation charges for automatic cancellation.

When a consumer's E-Ticket booked in IRCTC for a travel in a scheduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will gets cancelled automatically. If that person travels with that ticket, he is treated as ticket less passenger and illegal.

Why not the E-Ticket is given the same options as that with the tickets reserved at the counter. Why not the E-ticket waiting list is also allowed to be in the queue and to get cleared even after the chart preparation?

Also the cancellation charges are too high for automatic cancellation. Isn't IRCTC suppose to refund the full amount back to the customer when you are not able to allocate the seat? And that too customer is notified about cancellation just 2-3 hrs before scheduled departure. Now customer has to find an alternate way for travel. You are literally putting the customer in trouble for the journey.

I booked a ticket Feb-28-2016 Train#16859 for KRR to TBM Rs.257.9 (235 + SC 22.9), paid Rs.261.74 (Including bank charges). Ticket remained in WL after chart preparation and it means that ticket is cancelled automatically, got the message that only Rs.175 will be refunded. I really dont understand any justification in the refund amount. IRCTC is not able to allocate the seat, are they not suppose to refund full fare? atleast base Fare Rs. 235 ?

I totally agree with cancellation charges levied for tickets cancelled by the passengers. But definitely IRCTC should re-consider the refund policy for automatically cancelled tickets when not able to provide seats. Hope IRCTC would take some action against this complaint.

PNR:[protected], TRAIN:12204, DOJ:21-02-16, CC, ASR-NDLS, Dep:04:20
This train got cancelled but I have not received refund.It was published in newspapers that refund will be initiated automatically.
Train within this route was cancelled.kindly review and initiate my refund.

When the username and password has been saved in the auto-fill settings, the Year in the Card Expiry date field and CVV number field gets auto filled with the username and password respectively. I have faced this issue everytime a ticket has been booked.

The screenshot has been attached for your reference.

Train no 22694 Bangalore Rajhdhani was cancelled from Origin, as per a message received from IRSMSA on 21st Feb. As per the refund policy, am yet to receive the full amount refund even 8 days after the cancellation date. All the details are mentioned below
TRANSACTION ID: [protected]
PNR: [protected]
Origin: Nizammudin (delhi)
Destination: Bangalore
Date of Journey: 21st Feb 2016
Time of Departure: 20:45

Please refund the amount as early as possible.

Dear sir,
I was waiting for tdr reply, they are speaking lie
Case : i booked this ticket pnr [protected] on 21st feb through website .
But on 22nd feb 2:47 am i was received the massage saying that
.. Train no 18478 has been cancelled due to some unavoidable reasons,
Sorry for inconviniance caused to the passangers on my registerd
Mobile no [protected]. We were ready for the station in 22nd feb
Morning but when i seen this massage we stopped. What we can do, on
That day jat andolan was going on in haryana, due to this approx 537
Train were cancelled, so i believed that this train may also be
Cancelled . Then i searched on google and seen that this train has
Not been started from originating station, which was scheduled to be
Started at 6:45 at haridwar junction, now i was sure that train is
Cancelled . But in evening i seen that train is started 10:40 am, 4
Hour late, but i did not received any massage regarding this, and
Then i filed for tdr [protected] in reason "train late more than
Three hours and passenger not travelled.", according to the railways
Rules. Full refund
If i did not received the massage about the train cancellation then i
Surely travelled na,
Where is my fault . In hope of positive reply

Hi,
I have been an active user of irctc and for the past week iam unable to login into my account.Even though I provide exact details its showing as userid is disabled and due to which iam unable to cancel my tickets .
kindly activate my account.


following are the details :
loginid : srujanass

E-mail : sola.[protected]@gmail.com

My PNR no. was [protected] for Howrah-Pune Duronto express 12221. I have cancelled my ticket on 27.02.2016. My refund amount of Rs. 5300 has not been credited to my account yet. I have booked my ticket via IRCTC website.

Hi IRCTC,

Recently I have booked tatkal tickets for my parents with PNR number:[protected]. I have preferred Lower Berth(LB) for both of my parents, but the confirmation was done for Upper berth(UB) and Side upper(SU). My parents have severe knee ache and they cannot travel in upper berths. Eventually I had to cancel the tickets and no refund is provided because it is confirmed tatkal ticket.

I understand the rules of IRCTC, but before confirming the tickets and deducting my money, I would appreciate IRCTC to prompt for my confirmation and my willingness to take the Berths which IRCTC provides, if it cannot provide berths of my prederence. I feel disheartened and lost hope in the service of IRCTC as it is forcing people to take the auto confirmed berths and also deducting money.

Thanks
Bhanu Golconda

I cancelled my tickets in irctc on 23/12/2015. But still my amount not refunded to my bank account.My IRCTC cancelled pnr numbers are [protected] and [protected] and [protected] and i login complaint against this issue on[protected] compliant ticket id in IRCTC is 2728694 .On that complaint i gave my all account statement what they required but still they not gave any refund i call to them so many times but they not giving any conformation for that amount refund and i am spending lot of time for this issue please kindly help to refund my amount

Dear sir

On 21st February 2016 around 9pm we saw a chart on the irctc site stating the cancelled trains on the 22nd February and it said our train 12650/KTK SMPRK K EXPRESS at departure time 6:40 am from NDLS to JHS was cancelled. Just for confirmation we checked the list for the last time at 1:45 am on 22nd February and again saw our train to be cancelled.

But in the morning around 8 am when we saw the train status it showed departed. And now the ticket can not be cancelled also. We missed our train to Jhansi because the cancelled train got rescheduled.To get a refund we filed a TDR around 9 -9:15 am and even emailed them. But in return we got a reply that we filed the TDR after our 4 hr deadline from the time of departure hence we cannot be refunded. But that wasn't true.

We wish to know how will be compensated for our loss. It was important for us to reach jhansi and now we aren't being refunded also.

Please get back to us at the earliest.

- Neelam Mishra
([protected]@gmail.com)

We are travelling in Train No.12471 Swaraj Express Coach No.S6 Birth No.9 and 10. We ordered for lunch food for persons, the vaitor of pantry car supplied us meal without water.
Please take it for action.

As Details given below, Booked tickets on the below mentioned date and on next day of the ticket booking extra money as commision was decucted from my SBI account without my authorization.. kindly do the nedful to prevent any such incidences in future and to return my unnecessarily deducted money.
My account no. is[protected]

28-Feb-2016
(28-Feb-2016) DEBIT
ICM[protected]IG0BODAYS5Commission on IRCTC 11.45

I booked an e-ticket from NZM to Pune for train 04417 NZM-PUNE special. The tain starts from NZM at 5.15 am. However, due to change of plans i wanted to cancel my booking and saw on the IRCTC that the chart has been prepared 6 hours before departure as against 4 hours. Due to this, i had to file a TDR at 22:54 the previous day. The refund has still not been credited in my account.

PNR: [protected]

Reason For TDR: Unable To Cancel Due To Error Message Received From PRS System.
TDR Filing Date: 06-Feb-2016 22:54:11 HRS
TDR Status CR Registered
Cancellation ID: [protected]

Hi Sir/ Madam, This is in referenence of my IRCTC account "vkumar2904" which is deactivated currently, In order to get this activated I contacted [protected]@irctc.com several time but they reverted as "forwarded to concern team" every time. AADHAR ID[protected]. Kindly help me on this. Vikram kumar

I got booked 2 tickets of Air India from Allahabad to Mumbai for 29.09.1915.Then I got 1 ticket of Mukund Prasad Bajpayee cancelled on 27.09.1915. Pnr Z5BM5 was told as cancelled.Since then no refund is given.Many letters were written to irctc but in responce they ask to bear till verification from Air India is received.I wonder that verification could not come in about 5 months.
M.P.Bajpayee

I filled TDR on 09-Dec-2015 but till date my refund not credited to my account
details r in below:
PNR Number: [protected]
Cancellation ID: [protected]
TDR Filing Date: 09-Dec-2015 22:48:02 HRS
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Status CR Registered

Till date I have not receive my return
Thanks
Tusar Mahanty

I had filed TDR on 19.11.2015. Money has still not been refunded.
PNR- [protected]
Date of Journey - 19.11.2015
Cancellation ID - [protected]
Train - 12328 Upasana Express
2 passengers - (A1 - 34, 35) (1 Male, 1 Female)
Date of booking - 21.07.2015
Journey - Varanasi (BSB) to Howrah (HWH)
Cancellation reason - The train was late by more than 3 hrs

I have booked 4 tickets from Hyderabad Deccan to Visakhapatnam on 10.02.2016 from Tatkal quota. date of journey: 11.02.2016, Out of which, only 1 ticket got confirmed. three were in waiting list. Due to this reason all 4 passengers had not travelled. after chart prepared the all ticket and applied TDR but I have not got refund and IRCTC site is still showing CR

Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIAL

full details are:

Transaction ID: [protected] Train No./Name: 12728/GODAVARI EXP PNR No [protected]
Date of Journey: 11-Feb-2016 Date Of Boarding: 11-Feb-2016 Date of Booking: 10-Feb-2016
From: HYDERABAD DECAN (HYB) To: VISAKHAPATNAM (VSKP) Boarding: HYDERABAD DECAN (HYB)
Resv Upto: VISAKHAPATNAM (VSKP) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL)
Ticket Amount:2040.0 Ticket Type:E-ticket

Passengers Details

Name Age Gender Status Coach ID Berth No/ WL No
K RAJENDRA PRASA 54 Male CKWL 16
K YEDUKONDALARAO 53 Male CKWL 17
P ANUHYA 20 Female CKWL 18
P SRINIVASARAO 54 Male CKWL 19

TDR Details
Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel.
TDR Filing Date: 17-Feb-2016 09:26:26 HRS TDR Status CR Repudiate Cancellation ID: [protected]
TDR Zone: EAST COAST RAILWAY (EO)

Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIAL

Kindly refund the amount immediately, as we could not travel.

Thanks and regards

G.Chiranjeevi

I was booked ticket from irctc.co.in, and train was late more than 8 hour .
i was enter TDR on irctc portal but my refund still not initiated and status showing CR Registered. Cancellation ID is [protected] PNR Number [protected] From ANVT to ALD, Date of Journey 09-Jan-2016 CR Registered TDR Filing Date 09-Jan-2016 08:05:13 HRS.

I have been using my IRCTC account without any problem but past few days ( after 12th Feb 2016) my account suddenly displayed "account is disabled", due to this i was unable to cancel few tickets. I have opened ticket through email to [protected]@irctc.co.in on Feb 20th, ticket no: [IRCTC #2933590]. Till now there is no update to Ticket and account is still disabled.

I have scheduled Travel tickets with this ID for next month, there seem to be no response from the IRCTC support.

my id: prkshds2

email: [protected]@gmail.com