Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir/ mam

I have a reservation in train no - 12416, for which i have received a message from DM-IRSMSA just 2:30 hrs before the actual departure of train, that train no 12416 has been cancelled due to some unavoidable circumstances, just after that i confirmed the same on NTES which also shows the same status, but train is departed from the station after some hours without any intimation, finally i miss the train and not received a ticket amount from irctc.

So, please return my ticket amount, which is applicable in case of train cancellation, my reservation details are given below:

Ticket Details
Transaction ID : [protected]
PNR No. : [protected]
Train No. & Name : 12416 / INTERCITY EXP
Date of Booking : 12-Jan-2016
Class : THIRD AC Quota : GENERAL
Date of Journey : 21-Feb-2016
From : NDLS To : INDB
Boarding At : NDLS Date Of Boarding :21-Feb-2016 Reservation Upto :INDB
Scheduled Departure : 22:00 Hrs

Passenger Details
Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 PAMIL SAXENA 26 Male RAC 1

Fare Details
Distance : 824 KM
Ticket Fare : Rs. 1160.00
Service Charge : Rs. 45.80
Total Fare : Rs. 1205.80 *

Dear sir,
Please inform from which date NEXT GENERATION E-TICKETING SYSTEM was launched by IRCTC.

Regarding Booked Ticket History, IRCTC is showing Jan & Feb'16 booked tickets only and they have blocked the entire list of my previous ticket history. Their 15 digit Transaction ID is not being accepted.

Similar is the case with cancelled ticket history/details list. IRCTC has shown entries till Nov'13 but nothing after that and 15 digit Transaction ID is not being accepted.

In the guise of NEXT Generation e-ticketing, IRCTC has blocked the information to me. Can you please ask IRCTC to set right their web site and show histories of all my previous transactions.
My mail address is [protected]@gmail.com.

IRCTC ID: dkraam

I am individual user of irctc from many years now. From last two days I m unable to login to my irctc account and it says it is deactivated. I don't know what has happened. Bt I hav all my ticket history in that account. Pl resolve.

Name Aliasgar Electricwala
User ID - Elecs
Mobile [protected]

Dear sir/Mam,

Balance has been deducted from my account but ticket has not been generated.
I was waiting for 24 hours to expire so that refund can be credited to my bank account, but 48 hours have been passed but yet no refund is initiated.

Moreover, no one is answering the calls on the numbers provided.
so please do the needful as soon as possible.

Cancellation ticket is nearly 30% for confirmed ticket. It is very very high.
Booked a ticket for around 300 rupees, due to plan change I cancelled the ticket but they deducted 120 rupees. This is not acceptable.
People are travelling due to economic problem in train, but government making people as fool by taking this kind of charges
We cannot predict tomorrows plan then how come 4 months, this is ridiculous and cheating
This is the way to cheat people, worst government

I had travelled from Coimbatore to Chennai on 22nd Feb'16 taking the PATNA express. I travelled in coach S6 wherein lot o[censored]nreserved ticket passengers (all of em travelling to patna from Coimbatore) entered and disturbed us.

I believed the entire coach was dedicated for passengers only from CBE to MAS. The TTR tried his best but unsupported from his colleagues, his efforts went in vain.

Each and every station, Tirupur, Salem and especially Katpadi, wherein in huge crowd with unreserved tickets entered and was travelling in the compartment.

We, with the reserved ticket were hardly able to sleep.

Highly disappointed with the service from IRCTC.

Dear sir my name karthikeyan my account password missing, so pls request my mobile no deactivate in your irctc log in remove my number . My number [protected].. Please My Problem Solve sir i will wait for your answer

Thank you,

Karthikeyan .T

Cell: [protected]

This is Compalaint for not refunding amount while booking ticket on irctc. While booking ticket at the final moment of Transaction irctc session ends.
TRANSACTION IS FAILED BUT MONEY IS NOT REFUNDED

Transaction DATE:
14 FEB 2016


USERNAME: ivirat
mail: visitme.[protected]@gmail.com

Booked an e-ticket through my irctc account on 23/02/2016 for travel from Kannur to Trivandrm Central on 02/03/2016 but the ticket is not issued. Ticket amount has been deducted from bank account. No sms to registered mobile No. Requested urgent action in the matter and issue ticket

I forgot my userId and password.
When I try to create a new account it complains saying your number is already registered.

What do i do now?

Hello Sir/Madam,

I had booked ticket for Train no. 02504/ANVT KYQ SPL which was scheduled to depart on 13/11/2015, But I couldn't travel by train due to Partially confirmed ticket. I filed TDR after 12 Hours train Departure. process cancelled tickets and I am not given any answer about status of my money.
Please refund my money i am waiting more than 90 days above.

Transaction Number - [protected]
PNR No - [protected]
Train No-12310
Departure date - 13/11/2015
Booked- 05/11/2015

TDR Filling Date 13/11/2015 TIME 18.51
Cancellation ID -[protected]
Registration No[protected]

Thanks
Satish Singh

I tried to book ticket for 30th march 2016 from kokrajhar to howrah. Deducted Rs.516 instead of Rs. 417 and showed transaction failed. Took my money and didn't even got my ticket. And no one is responding the irctc customer care number. Whats dis? Pura paisa kha liya. Ticket v nai diya.

I was on the irctc site yesterday to book tickets and due to some techinical issues the tickets were not booked. When I checked the bank account statement Amount Rs 1702.25 was charged twice without issuing the ticket.

Please check and refund the amount of Rs.3404.50 back to my Account.

IRCTC account login : kspk1953

AXIS Bank transaction reference number :

[protected]
[protected]

Booked ticket from IRCTC. Below are the details
Transaction ID: [protected]
Train No./Name: 13201/RJPB LTT EXP
PNR No [protected]
Date of Journey: 05-Aug-2015
Date Of Boarding: 05-Aug-2015
Ticket Amount:1650.0
Cancellation ID: [protected]
Reason For TDR: Train Cancelled
TDR Filing Date: 05-Aug-2015 07:43:39 HRS
Registration No:[protected]

TH train was cancelled due to derailment near Harda. TDR was file for the cancellation. Till date I have not received my refund for the TDR. I tried contacting IRCTC several time they mention that they have contacted Central Railways for refund. When I contacted Central Railway office they said that TDR has been rejected without giving any reason. He asked me to contact IRCTC to reopen TDR. I contacted IRCTC for the same, they just keep saying the same thing about contacting Central Railways to resolve the issue. I tried emailing my issue to central railway but never get any response. IRCTC has now deleted the TDR from the TDR history on their website. The refund has not yet been processed. I have tried contacting them again but haven't received any response at all. This is pure rip off for the customer by IRCTC and Central Railways and a case of irregularity in their operations and mental harassment to customer. I just want my refund without going through all the hassle

I have a jurney on 15\2\2016 on PURI TO HOWRAH..[PNR no [protected]]. train time 22.30. i cancelled on 12\2\2016 at 4pm. fare price was Rs - 1200. I get only Rs - 720 . But tha rule says only 30 is the cancellation charge per head. But in case deducted Rs - 120 per head. I want to know why this extra amount is deducted.

I have requested to cancel my ticket on Oct 19, 2015 12:05 PM and still there is no refund my 2 tickets, this is what irctc do when its error from their end to cancel the ticket. why you make customer to suffer who keeps faith in you.

Please let us know what has happen to my ticket cancelled. Niether my money refunded neither any reason given why my money is not paid back to me.

Please clarify.

Regards

Dinesh Mistry

+91 [protected]


On Mon, Nov 16, 2015 at 3:13 PM, wrote:
Dear Customer,


Your TDR requested against PNR No.[protected] has been forwarded to KR Railway on 26-oct-2015. IRCTC not received refund from KR Railway.Once refund is received from KR Railway the same will be credited back to your account.

Your complaint further referred to KR Railway through e-mail id "[protected]@sr.railnet.gov.in".

Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

Inconvenience caused is deeply regretted


Thanks & Regards

Vinay
Executive, Customer Care
[protected]@irctc.co.in
www.irctc.co.in
[#2383762]

____________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
____________________________________________________________________


-------- Original Message --------
Subject: Re: File tdr
Date: Mon, 16 Nov 2015 13:44:19 +0530
From: dinesh mistry
To: [protected]@irctc.co.in
References:


Still awaiting for refund of my tdr file for cancellation of ticket.

Regards

Dinesh Mistry
+91 [protected]

On Oct 19, 2015 12:05 PM, "dinesh mistry" wrote:

Please cancel my ticket . I cannot cancel for file tdr from mobile app .
Cancel both tickets

PNR:[protected], TRAIN:12450, DOJ:[protected], TIME:N.A., 1A, BSR TO
MAO, Dinesh Mistry+1, CONFIRM CONFIRM, FARE:5330, SC:45.6+PG CHGS.

--
Thanks and Regards
Dinesh R Mistry
Architect & Designer

+91 [protected]

I am Kamal singh narwariya. I done a rail ticket on Ngpay but the transaction
Failed twice on 02 Feb 16 . transaction I'd is Ngpay [protected] another is Ngpay [protected] . the amount of 4382 deducted twice . neither the reservation successful nor got refund .
Please do the needful as possible .

Ticket details

Transaction id: [protected]
Pnr number: [protected]
Train no: 12295 /
Train name: sanghamitra exp
From station: sbc (Bangalore junction) to station: pataliputra(Ppta)
Date of journey: 22-feb-2016
Class: sleeper class
Date of booking: 27-jan-2016
Total ticket fare: rs 887
Refund details
Cancelled date: 14-feb-2016
Refund amount: rs 745
Refund status: refunded
Cancellation id : [protected]
Refund date: 19-feb-2016

Approved: approved for refund refunded: refunded in account
Sent for refund: refund instructions given to bank
But my amount was not credited

I want to book ticket online through Irctc . i have been stopped to book the tickets as i have been told that limit of ticket booking per month is 6 nos . 2 tickets have been cancelled during the month.so i want your opinion what to do.

Dear Sir / Madam,
today 20/02/2016 i booked a E-ticket from delhi to darbhanga through IRCTC. After finishing booking of ticket with my SBBJ ATM debit card account there an error occurred. Finally i found that the money is deducted from my account for the transactions but ticket is not booked.

For your info my POS PRCH no.[protected]

Please do the needful to get back my money back without any deduction.

Thanking You
Shyam jha