Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated May 2, 2024
Complaints 10798
Resolved
1834
Unresolved
8964
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 342

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rituraj kumar TTA
from Kolkata, West Bengal
Report
Copy

Railway e-ticket tdr file done but refund not found

Address:Kolkata, West Bengal, 700094
Website:irctc.co.in

Respected sir, I have done a TDR file in train 12295/SANGHAMITRA EXP. PNR NO- [protected], Reason For TDR is Train Diverted And Train Not Touching Boarding Station, TDR Filing Date is 03-Dec-2015 21:33:38 HRS, TDR Zone EAST CENTRAL RAILWAY (EC), Cancellation ID: [protected]. But till date I did not get the refund. please help me. Thanking you....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
parru123
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund transaction failed

I had tried to book a ticket for Train no-1554 Vaishali Exp in first class AC coach from irctc windows app from my pc on 13 Jan 2016 but app shows error that Due to some Connectivity issues your transaction is failed but the money was deducted from my bank account .my irctc user id is parru123 the transaction no of Sbi bank is[protected] so I request irctc to refund my money 2780 Thank you...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dear14u
from Noida, Uttar Pradesh
Report
Copy

Non refund of tdr (Filed on 14.01.2015)

Dear sir/mem, i have filed tdr for refund of ticket. But till today i have not received refund amount.It has been one year of filing tdr. Please do the needful. Details of tdr transactions:- transaction id:- [protected] registration no: bnw190115w18389 tdr filing date: 14-jan-2015 reason for tdr : waitlisted passengers did not travels. Pnr no:- [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pratik Padalkar
from Mumbai, Maharashtra
Report
Copy

About refund of money

Address:Nashik, Maharashtra
Website:www.irctc.co.in

I am Pratik Padalkar. I have booked a E- ticket for journey on 17 Jan 2016 from Nasik Road to Mumbai LTT for Godavari Express(12118) .I have booked ticket on 13 Jan 2016.But the ticket was not booked and still the transaction for payment of ticket charges is done through my Bank of Baroda account and we also not got PNR number through message .My transaction ID is [protected]. My bank of baroda account no. is [protected] .My e-mail...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Pune, Maharashtra, 431605
Website:irctc.com

During the journey from Nanded to Mumbai & back, Pantry car attendants overcharge beverages more than MRP in all trains. For example they sell water bottle for Rs 20/-. Moreover they don't keep rate cards for other food items. Consequently we had to pay whatever they demand. When trying to enquire about rate they behave rudely. Please look into the matter....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
divya13
from Mathura, Uttar Pradesh
Report
Copy

Seat allotment to the blind and attendant in different coaches

Address:831001

I have got my tickets booked for 14th of january 2016. As far as the rule says, the blind should be given a seat along with the attendant in the coach. But here the blind is allotted a seat in B4 and the attendant in B2 and the third passenger in B1 respectively. This is extremely shocking to know that the railway expects the blind who os a minor and is 13 yrs old to travel all alone. My PNR number is [protected]. please ensure that the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pradeep Kumar halemane
from Gulbarga, Karnataka
Report
Copy

Cancelled tickets money

Address:Davanagere, Karnataka, 577553
Website:IRCTC

Dear sir Iam Pradeep kumar halemane, my user ID is hppardeep. I booked 4 tickes through my SBI debit card on 21 dec.2015. Amounts also debited in SBI account on that time. But on the day of journey in the 4 tickets one ticket will be confirmed. Remaining 3 tickets in waiting list not confirmed. After that i did't get my remaining 3 waiting list tickets amount. Details are mentioned below. Please go through this details reply me as soon...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
raktimchoudhury
from Delhi, Delhi
Report
Copy

Tdr status shows cr registered bt money has not been refunded yet

Address:Kanpur, Uttar Pradesh
Website:irctc.co.in

I have booked a ticket from CNB to PNBE on 11th Dec 2015 and Date of Journey was 11th December 2015. The train was late for more than 11 hours so i didn't travel by that train as i was in a hurry. Soon i was unable to cancel the ticket, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount is not refunded yet. its already a month passed. Please let me know what I can do...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Brands Location
from Chandigarh, Chandigarh
Report
Copy

Refund transaction

Address:New Delhi, Delhi
Website:www.irctc.co.in

Hey Admin, I was traveling from Rohtak station to Jaipur station on 31st Dec. But actually i had to catch train from Ambala station as per my seat confirmation. But that day i planned to catch train while when i was at my rlative place in Rohtak But unfortunately TT gave my seat to somebody else i argued but refused. i did complaint about him but now one listened to me. I called on helpline number using contact details from this website...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
abhijeet86
from Pune, Maharashtra
Report
Copy

Non refund of amount and non response to mails

Address:411057
Website:www.irctc.ac.in

I, Abhijeet Chavan, had cancelled two tickets with First Ticket PNR is [protected] and Second Ticket PNR is [protected]. Which IRCTC claimed that they have refunded the amount and asked me to contact with the bank. After contacting to bank they come with their side and provided with details stating though transaction was initiated by IRCTC but amount was not credited by IRCTC in that transaction. Same thing I conveyed to IRCTC which they...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjaydix3
from Gurgaon, Haryana
Report
Copy

Pricing high

I m purchase water bottles at shimla railway station. Vendore charge more then rate list is rs.20 instead of rs.15. Kindly look into this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Website:www.irctc.co.in

Dear sir, please note my IRCTC User id is : gshyam99, and i book a ticket Delhi to Jammu today morning (09th jan-16 ) my transaction is failed & PNR not prepared but deduct amount Rs. 1307.25 in my bank debit card by transaction on POS 2002 AT IRCTC txn#[protected] so please refund my ticket booking amount at my bank A/C....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dhdt
from Delhi, Delhi
Report
Copy

Not getting refund of my cancelled tickets

Address:783385
Website:irctc.co.in

I cancelled total three tickets as follows PNR: [protected] Transaction Id: [protected] PNR: [protected] Transaction Id: [protected] PNR: [protected] Transaction Id: [protected] But till now I am no getting my refund value. although I mailed many times. S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date 1 [protected] 21-Dec-2015 [protected] CANCELLED 2165.6 1740.0 SBI SENT...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Laxman377
Report
Copy

Refund it's too late

Address:Ludhiana, Punjab, 141010
Website:Irctc

Mene 27 Dec ko irctc se tickets book Kari thi 3 Mumbai se new Delhi rajdhani express what payment failed ho gaya aaj 15 din ho rahe he but mujhe mera refund wapas nahi aaya wo log response bhi nahi de rahe my transition I'd [protected] [protected] ye do tickets ke he or dono ke refunds nahi aaya...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
micky2312
from Hyderabad, Telangana
Report
Copy

Regarding TDR refund

Address:New Delhi, Delhi
Website:irctc.co.in

I had filled a tdr case against PNR [protected] and I had mentioned the reason that train was cancelled. JOurney Date:[protected] and train was cancelled on that day train number:-12150. But railway had regretted my case and they had given reason that ''train was not diverted'' I had mentioned that ''train was cancelled''.then why they replying that ''train was not diverted''. And i had not got any refund of that till now. I had sent many...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jhuta
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket cancel refund

Address:New Delhi, Delhi
Website:www.irctc.co.in

Following Ticket cancellation not refund money. 1 [protected] [protected] 12801 PURI KGP 435.0 795.0 17-Dec-2015 14:49:09 HRS Cancelled 2 [protected] [protected] 18409 KGP PURI 345.0 705.0 17-Dec-2015 14:48:21 HRS Cancelled 3 [protected] [protected] 12801 PURI TATA 2745.0 3885.0 17-Dec-2015 14:43:33 HRS Cancelled 4 [protected] [protected] 12802 TATA PURI 2745.0 3885.0 17-Dec-2015 14:42:18 HRS Cancelled...
Helpful
4 other people found this review helpful
4 found this helpful
8 Comments
Report
Copy
P
PoojaDas
from Delhi, Delhi
Report
Copy

Irctc restaurant and snacks stall at varanasi junction

Address:Varanasi, Uttar Pradesh

On the 24 th of december, 2015 i was at the Varanasi jn. with my family. As our train was running late so we decided to buy some snacks at the irctc shop. We bought some snacks and were waiting for the bill, when my eyes fell on the transparent lidded deep freezer kept alongside the billing desk . There was a 'mouse' running around in it! I was shocked but what was even more shocking was that when we informed one of the staff ( the one who...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Alivia Roy
from Delhi, Delhi
Report
Copy

Tdr money not refunded even after ten long months

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

I had booked an electronic railway ticket with PNR number [protected] for train Purshottam Express (train no-12802) with travel date 4th March, 2015 from station Anugraha Narayan Road(AUBR) to Kharagpur junction (KGP). The ticket was booked on 2nd Jan, 2015. The booking was done in a general compartment in AC 3 tier of the train. However, due to some reasons the passengers could not travel in the train and a TDR was filed almost 2 hours before...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
karthiks.mcc
from Mumbai, Maharashtra
Report
Copy

Tdr refund not settled

Address:Chennai, Tamil Nadu, 600043
Website:consumer compliants

My ticket on october 1st-2015, Chennai to Tirunelveli-3AC ticket, Wait listed ticket partially confirmed, so i cancelled all tickets and filed TDR. Now the status of TDR is CR Registered. Reason- Party partially confirmed/all the passengers did not travelled- Rs.4000 Rs ticket, STill i din't get any refund for the status- already 100 Days gone. Please do action Regards Karthikeyan Chennai...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vishalkr6007
from Kota, Rajasthan
Report
Copy

Money was deducted but ticket was not booked.

Address:Kota, Rajasthan, 324005
Website:irctc connect mobile app

i made payment of ticket using irctc app through mobikwik & balance was deducted from mobikwik wallet but ticket did not booked. My mobikwik transaction id is [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy