Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have cancelled my ticket due to train running late by more than 3 hours well in time. While as per policy I was eligible or full refund i have refund for only 50% of amount. I have raised concern for same with IRCTC using portal and for same IRCTC has opened a CR [protected]. It's being months there is no update and no response to may mails.

Can you please help me on this?
Please find all transaction details from below.


TDR Transactions
SNo Cancellation ID PNR Number FromTo Date of Journey TDR Status TDR Filing Date
1 [protected] [protected] GKP DLI 26-Aug-2015 CR Registered 26-Aug-2015 21:14:48 HRS
2 [protected] [protected] GKP DLI 26-Aug-2015 EDR Updated 26-Aug-2015 21:14:48 HRS

Thanks & Regards,
Ashish
[protected]@yahoo.com

Booked ticket on 9th February 2016 at 9:00pm vide PNR number-[protected]. Got confirmed ticket same day through mail at 9:03pm.

However, on 10th February 5:11pm, received a SMS saying that my ticket got cancelled. I had not request for any cancellation of ticket.

Please rectify and get me confirmed ticket as per Transaction ID: [protected] (PNR-[protected]).

I have filed a TDR with reference no [protected] against my pnr no. [protected] (Train 13413-FARAKKA EXPRESS ) with the reason " TRAIN LATE MORE THAN 3 HOURS AND PASSENGER NOT TRAVELLED " on 24/01/2016 and on that day it was actually late more than three hours at my boarding station Kanpur Central (CNB).

As per their new refund rules of 12/11/2015 the complete fare of ticket i.e. Rs. 260/- should be refunded but I have received only 50% of my fare i.e. 130/- in my account on dated 02/02/2016.

I have complained at [protected]@irctc.co.in on dated 02/02/2016 but no action has been taken till yet.

I made one transaction on 08/02/2016 this month.
The other transaction on the same date which I opted out while doing the transaction was for amount Rs.5890.8 which is actually invalid.
But my message says that Rs.5890.8 transaction is made on my credit card.
Ticket is not booked but payment is done .
How and when will I get the payment back?
The user id is ananthpad of IRCTC.

Booked Tickets
Select S.No. Transaction ID PNR Number Train No From To Date of Journey Reservation Status Date of Booking VIKALP Opt Booked From
1 [protected] [protected] 12604 SC MAS 06-May-2016 Booked 08-Feb-2016 N.A. IRCTC

2 [protected] [protected] 11020 BAM SC 23-Apr-2016 Booked 12-Jan-2016 N.A. IRCTC
3 [protected] [protected] 22881 SC BAM 21-Apr-2016 Booked 31-Dec-2015 N.A. IRCTC
4 [protected] [protected] 12786 SBC KCG 26-Jan-2016 Booked 24-Jan-2016 N.A. IRCTC
5 [protected] [protected] 12759 MAS SC 21-Jan-2016 Booked 20-Jan-2016 N.A. IRCTC

Hi,
I booked ticket from ernakulam to chennai on 26 th.
Transaction got timed out but amount got reducted and ticket not booked.
Kindly let me know when will i get the refund amount of (1037).
I got a record in failed transaction tab.

Failed Transactions
From To Date of Journey Reservation Status Trans.Amt() Transaction Date Payment Status Failure Reason
ERN MAS 06-Feb-2016 Not Booked 1037.9 26-Jan-2016 Payment Settled FAILED

Thanks,
Subathra

Today I tried 4 time to book my ticket but ticket not booked and Rs 172 has been deducted 4 time from my BOI DEBIT CARD please check and deposit in my account

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 28-Jan-2016 08:25:49 HRS TDR Status :CR Repudiate Cancellation ID: [protected]
TDR Zone: CENTRAL RAILWAY (CR)

Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

Transaction ID: [protected] Train No./Name: 12702/HUSSAINSAGAR EX PNR No [protected]

I filed TDR on time but registration failed. Please look into the matter.

This is in reference to my cancelled ticket having PNR no. [protected]. The amount of the cancelled ticket is not refunded yet, but the status of the cancelled ticket shows the refund of Rs. 3340/- I have cancelled the ticket on 26.01.2016 and the refund of the same has not been provided yet. You are therefore requested to look into the matter and resolve the grievances.
As per the telephonic conversation held with Mr. Umesh(Customer Care Executive),

My transaction is failed & pnr not prepared but deduct amount rs. 674.35 in my bank debit card
card by transaction on POS 2002 AT IRCTC txn#[protected] so please refund my ticket booking amount at my bank A/C.

This is to complain about the allotting system for SE1 and SE2 coachs for train number 16227 and 16228(from Bangalore to Shimoga and from Shimoga to Bangalore). The coach is allotted at either just back of the engine or at the rear of train. It was very inconvenient for us, as we had to search for the coach(for 16227) which was attached just before the Engine. We had senior citizen who were travelling with us, and had to make them walk all the way till the engine for 16227. Over that as we were back to the engine, we were not able to sleep, as the engine makes sound.
The other problem was when travelling back from Shimoga to Bangalore(16228), again we had to search for the engine SE1 with senior citizen with us, assuming that the engine is located at front. We along with Senior citizens had to run all the way back(last coach of the train). We being youngsters still ok to run back to the last coach, but think about the elderly people how should they board the last coach. It is very inconvenient for them.
Hope you understand the situation and allot the coach SE1 and SE2 somewhere near to S1, S2.. etc so that it is easy to find and board the train. Hope you understand the situation and address the issue.
Thanks

My irctc account is deactivated please activate it.
id is guru2912
email [protected]@live.com
as i have to take printouts of tickets

I have forgotten my password. I tried to submit the answer to the secret question, but sorry say that it had also forgotten my user id is jhuma123d.I appeal to Indian Railway Catering & Tourism Corporation [IRCTC] Please reset my password .If you are facing any problem to disclose it, then I appeal to you please send it at my registered mail.hope this problem salve very earliest.

IRCTC internet booking net is very slow, especially in the morning time, for tatkal tickets it never open the site till 8am and when the site opens then tatkal serveces shows full, It is like fooling people by keeping this services whereas tatkal ticket booke through agents you will get confirmed ticket. It is surprising performance by IRCTC. My question is to IRCTC, have agents any special quota?

Dear all,

I would like to lodge a complaint aganist irctc for a long pending due aganist my ticket book on 2013 and which is due till date.

As there is no response from either railways/irctc. Please do the needful to get my refund asap.

Regards,

Mahendran
[protected]
[protected]@yahoo.com
Irctc id: ajumahi

_
Booking and tdr information:

Transaction details
Pnr number: [protected] ticket type: eticket transaction id: [protected]
Booked on:[protected] class: 3a internet service charge: rs 22.47
Date of journey: 12/10/2013 railway zone: irctc bank: sbi
Total: rs 1722.47 train no: 12375 ticket charge: rs 1700.00
From station: chennai central (Mas) quota: tatkal to station: jharsuguda jn (Jsg)
Irctc zone: irctc

Ticket details
S# name age sex coach seat res-status
1 yamini 27 female b2 0007/ sl booked

Tdr details
Reason for tdr: train cancelled. Tdr status: reference no: ekt[protected]
Tdr zone: ser tdr filing date: 12-oct-2013
Refund status: refund under process refund date: not available refund amount: rs.0.00

Sir,
My name ganesh prasad yadav vill-khokham po- shivpurwa amarpatan satna mp
Dob 16/09/1990
Mb [protected]
And email add.[protected]@gmail.com

Dear Sir/Madam,
Ref to mail sent to "[protected]@irctc.co.in" & "[protected]@irctc.co.in" and online complain through "http://www.coms.indianrailways.gov.in" on dt.02.02.2016 midnight, I not received any response.

My complain is as follows :
Ref to journey dt.02.02.2016 by Train No-22691, Rajdhani Exp in which booked ticket PNR was -[protected], Rajdhani Express arrived late(22:25pm) at Bhopal Station while we have to catch Train No- 12185, Rewanchal Exp from Bhopal station which depart time is 22:15 PM and we had also confirm tatkal ticket in 3A reservation which ticket PNR was-[protected].
But due to late arrival of Rajdhani Express at Bhopal, we were not able to catch the -Rewanchal Express from Bhopal (22:15 PM)

We are surprised that how Rajdhani Express got late .

We tried to File TDR online but it was not accepting with a note"Only permissible before 4 hours " and also not have the reason in TDR option column particularly for delay arrival of linking train.
Kindle arrange to refund our Money for that ticket in which I had not made journey due to time mismanagement of railway. I requesting for refund of Money.
Due to this incident, Me & my mother have to take stay at Bhopal for Night on 03.02.2016 and booked again a ticket for next journey by Rewanchal Exp which booking PNR is -[protected] .
In whole incident, I had bear for hotel stay and fooding expenses at bhopal as well as booked ticket again which are extra expenses for me.
So you are requesting to refund the ticket amount.

Thanks
Ajay Gupta
Mob:[protected]
Email:[protected]@hotmail

Transaction ID:[protected]
PNR No: [protected]
Cancellation ID:[protected]
Date of Cancellation:04-Jan-2016 08:12:07 HRS

the amount of 1380.00/- not yet refunded please help!!!

As train number 22823 was running late by 7 hours on 14 Dec 2015, hence I asked IRCTC right time to file TDR, in return IRCTC has filed TDR ( I don't exact time when it was filed by IRCTC). Got an email from IRCTC at 10:13 Hours on 15 Dec 2015 having ticket number 2555755 that TDR has been filed.

Later on it was rejected by concern railway authority mentioning it was not filed at correct time. Since I have not filled up TDR or asked IRCTC to do so, I am eligible for refund either from Railway or IRCTC.

I booked three tickets and tow ticket got confirmed and one ticket got called automatically during chart preparation. The cancelled ticket amount not yet refunded. PNR No [protected]

I hv booked an eticket on train 14732 from Patiala(pta) to delhi(dli) for 06/02/2016,
balance Rs.337/- has been deducted from my account... bt neither pnr nor seat is been allotted to me... I hav provided with ticket id[#2837193]... you are requested to either refund my amount or allot the seat