Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Ticket not booked and payment deducted - I have done an online transaction to purchase an e-ticket. After the payment was made through Axis bank internet banking the amount Rs. 577.48 got debited from my bank account. I also got an sms citing the transaction particulars. Unfortunately, neither my tickets has been generated nor my IRCTC account shows any such transaction. Sir please refund me my balance immediately. or generated my tickets. Transaction id - Payment Reference No -****[protected]***** Bid[protected]

I have done an online transaction to purchase an e-ticket. After the payment was made through SBI Debit card no. 622xxxxxxxxxxxxx842 for a purchase worth Rs. 1211 on the amount Rs. 1211 got debited from my SBI account. I also got an sms citing the transaction particulars. Unfortunately, neither my tickets has been generated nor my IRCTC account shows any such transaction. Sir please refund me my balance immediately. or generated my tickets. Also, while booking through Net banking, SBI online banking site is not being directed to. This creates a huge problem while booking tickets during TATKAL booking. Pls resolve this grave issue at the earliest

I Book the ticket on4th march Dindigul to Chennai. 1st time I was booking last minute the server not find result came but the ticket not come but my money taken by bank Rs.522.49 on POS 2002 at IRCTC txn[protected]. same day another transaction IRCTC[protected]. But one ticket two times taken my money. So kindly check and return one money to my bank. Thanking you P. Clarammal, Mail [protected]@yahoo.co.in

Dear sir, I have booked tickets in two trains. S.No.Transaction ID PNR Number Train No From To Date of Journey Reservation Status Date of Book 1 [protected] [protected] 18110 PTK DLI 27-Jan-2015 CR Repudiate 12-Jan-2015 2 [protected] [protected] 14034 PTK DLI 27-Jan-2015 Partial Cancelled 12-Jan-2015 In my first option sleeper was confirmed, while in my 2 option 3AC was waiting which later got confirmed, There fore I & my friend travelled by the same 2nd option train .. Since the chart was prepared, we were not able to cancel to the First option ticket. I filed TDR for persons do not travelled which got repudiated somehow. Pls clarify how Can i travel in both the trains ??? IRCTC pls check & return the money.. Regards Shamit rastogi [protected]

Dear Sir, Today while I was travelling in TRAIN number 17015 (VISAKHA EXPRESS) coach no.S12 from Bhubaneswar to Chatrapur, I have seen the coach was not cleaned. I have taken some photos of that coach. I do not know what amount of money is spent for cleaning of these coaches, but surely I want know what action taken against the staff for this gross irresponsibility. Thanking you. Your"s Sincerely BHASHYAM MURALIDHAR

Dear Sir/Madam, I have booked 2 tickets for my wife and myself, due to some urgent reasons my wife did not boarded the train. I filed the TDR the other day as I went off the train and got the chance to try for my only chance to file a TDR. Week's after I am seeing the status as CR Repudiate. Please do the needful. Details below: TDR Filing Date: 02-Jan-2015 14:01:09 HRS Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF

Hi, I had cancelled my ticket against PNR number [protected] for train number 12616 at 22.26 hrs on 17th January 2015. The train was running late by more than 7 hours whereas the scheduled departure was 23.25 hrs on 17th January. As per the railway cancellation rules, "Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train if train in running more than 3 hours late". I filed the online TDR on 17th January at 22.26 hrs (attaching IRCTC snap shot) when the scheduled departure of the train was at 23.25 hours and actual departure was around 7 am the next day 18th January. I have received an email that I have been refunded Rs.515 whereas I am entitled to refund of the entire payment of Rs.1035. I request the refund of the remaining Rs.520. Thank you. Regards, Arivazhagan GD [protected]

Dear sir, I have booked a ticket in tatkal, after payments done by net banking the website stopped responding.I didnot get any message that ticket has been booked immediately. Since I need the ticket urgently I again booked the ticket with the same name, same ID, same date, same train. this time the transaction was successful. Now when i checked, found that the earlier ticked was also booked. I immediately cancelled one ticket. Due to the website response I lost the payments for which I am requesting them for a refund. I am asking for the refund as the website stopped responding . I am not asking for the tatkal refund as i also knew that tatkal ticket payments is not refundable. I am asking for the refund for wrong booked ticket. If one ticket already booked with all the same details the website should not book another ticket of same details, same name, age, ID proof, same train etc. If IRCTC is not refunding means a person can book as many ticket as he can, with only one id, one name, same age, same train. I hope a positive response Thanks and regards BR Khan

I have on 10.01.2015 booked through IRCTC Online two journey tickets each, from Chennai Central to Bhopal Junction for Journey on 02.03.2015 by TN Express vide PNR No. [protected] and Return Journey from Bhopal Junction to Chennai Central for Journey on 11.02.2015 by TN Express. Eventhough the tickets were booked in the morning well in advance say, 53 and 60days, I have been issued RLWListed tickets. I do not understand the logic of people booking well in advance on prescribed 60 days, how come tickets issued in the beginning of the days itself were "Waitlisted".? One has to wait till 4 hours before the journey time (after preparation of charts?) to get confirmation of seats/berths booked. It is giving the customer anxiety till the last moment. Can anyone in either IRCTC or RAILWAY board clarify this, to my satisfaction please?

Dear Sir, I made account in irctc my user id is asm_786. but i recieved only Mobile varification code on my mobile but not recieve Password via email. Kindly resend me password. my email id is [protected]@gmail.com Regard's Akhilesh S. Mishra

I had booked the following ticket by Shatabdi Express Bangalore Chennai but no ticket confirmation has been received however my savings Bank account is debited for ₹727.47as under. Statement of account is attached as under Name Satish S Deshpande Date : 9 Feb 2015 Account Number :[protected] Account Statement from 9 Feb 2015 to 9 Feb 2015 Txn Date Value Date 09.02.2015 9 Feb 2015 9 Feb 2015 TO TRANSFER -INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OUKTN9 TRANSFER T 727.47 booked ticket from Bangalore to Chennai on 14.02.2015

Hello Sir, While attempting to do an Tatkal reservation for khushinagar express (from habibganj to gorakhpur), i got an message saying "ticket not booked". But at the same time my money also got deducted. Could you please let me know in many days I can expect my money back. Transaction id-[protected] Status-payment settled refund date -8/02/2015 yet not recived my money.

Dear Sir, After inserting user name when 'forgot password ' is activated a message is received intimating that 'password sent to registered e-mail id'- but the same is not received by me. My humble request is can you send the password to my registered mobile no or is it possible to view/change my registered e-mail id? Thanking you. Yours faithfully, Sagar

Hi, I have booked a ticket from irctc.co.in with below details. Transaction ID: [protected] Train No./ Name: 12034/NDLS CNB SHT PNR Number: [protected] Date of Journey: 24-Jan-2015 Date Of Boarding: 24-Jan-2015 Date of Booking: 10-Jan-2015 From: NEW DELHI (NDLS) To: KANPUR CENTRAL (CNB) Boarding At: NEW DELHI (NDLS) Resv Upto: KANPUR CENTRAL (CNB) Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount: 1490.0 Ticket Type: E-Ticket but train was running late more than 10 hours, then I filed a TDR on 24-JAN-2015 and not traveled. today I found return mail with amount(740/-) refund. Why it is 740/- is refund it should be full amount(1490.0/-) Please help me.

Hello Sir, My Complaint W/NR/DLI/[protected] registered on 21/01/2015 15:09 is still pending. My TDR was cancelled, even if i have waited for hours and couldn't access my reservation. Passengers are not well informed on enquiry. I was told that the train was cancelled. I had bear a great loss because of this incident. I know the amount is not very much but the question is of honesty and trust of the consumer. I hope you will intervene personally into matter

Dear Sir/ Maam I booked my tickets on 8th February 2015 at 10 am by tatkal quota, made the payment by my SBI debit card. After sometime at 10:56 am 348/- got cut from my SBI account for I don't know why or for what. The message I received on my cell phone for the cash deducted was: "Purchase worth 347.44 /- on pos 22319097 at oxicash- billdesk Mumbai IND taxn #[protected] 10:56 am 08/02/2015" Please assist my issue as soon as possible. Thank you

I have booked a Tatkal ticket from DHN to KPD for DHANBAD ALAPPUZHE EXPRESS on 29th Jan, 2015 and Date of Journey was 30th Jan, 2015. For reason ' travel without proper ID proof and ticket confirmed for one passenger, this time two passengers ticket have not confirm '. I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. So I request to you, please refund my EFT amount. Ticket details: User ID : dmanojkr1 Date of booking : 29th Jan, 2015 PNR Number : [protected] TXN No : [protected] TRN No : 13351 ( DHN ALAPPUZHAE) DOJ :[protected] From : DHN to KPD Boarding Point : RNC TDR Status : CR Registered TDR Zonal : Southern Railway (SR) Cancellation ID: [protected]. TXN Amount : INR.2610. Final Status at Chart prepared - CLS - SL, P1 - S2, 72. P2 - WL, 0 & P3 - WL, 0 . Thanks & Regards Manoj Kumar Das

Sir, I had booked an e-ticket on 06/02/2015, the details are as follows:- Train no.- 15645/ Guwahati Express. (From LTT to PATNA, Boarding Stn- KHANDWA) Class- 2A PNR No. - [protected] Date of journey - 07/02/2015 When I booked the above ticket, the current status was shown as "CNF", but after the chart preparation my current status was shown as "W/L 1". Due to it, I couldn't travel and my fixed schedule was disturbed. When I consulted the railway officials, even they couldn't reply satisfactory. Please see the matter seriously as tension and economic loss were incurred by me, which ofcourse was not mine. Tnx KUMAR ABHINAV [protected]

Dear sir, I'm Hariprasad, yesterday I was trying to create login I'd for irtc.I got user ID & password, While entering the details suddenly Internet was disconnected, after some time once again I tried to enter user ID& password it shows message was invalid. So please kindly activate my account for irtc My user ID : harip7472 My email ID : [protected]@gmail.com My mobile no: [protected] So please do need full as soon as possible

We booked the Spicejet flight (SG 118) on 3rd Nov, 2014 for a 22nd jan, 2015 flight from Mumbai to Delhi.But Spicejet sent us a mail & sms on 26th Dec, 2014 that due to operational reasons the flight has been cancelled.We quickly booked another flight on Go Air and simultaneously mailed IRCTC & Spicejet to refund the money to our account.We also tried calling on their helpline nos.but could not get through. It has been 1.5 months but no such reply or refund has been made to our accounts. We have mailed them more than 3 times but in vain. Kindly help.