Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

PNR NO- [protected] Date of Journey: 03-Dec-2014 Date Of Boarding: 03-Dec-2014 Date of Booking: 26-Nov-2014 From: BOKARO STL CITY (BKSC) To: ANAND VIHAR TRM (ANVT) Boarding At: BOKARO STL CITY (BKSC) Resv Upto: ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 2535.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No ASHOK KUMAR 64 Male RAC 17 SHOBHA RANI 60 Female RAC 18 BABBAN PRASAD 75 Male WL 1 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 03-Dec-2014 21:06:33 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY On 13/12/2014 the train was diverted to Rourkela from Hatia and then to Chandil and then to tatanagar and then to Bokaro Steel City. The train was scheduledc to arrive at 17:30 hrs but instead it arrived around 02:30 am and so the TDR was filed at 21:00 hrs. But it has been rejected as TDR Team / IRCTC is saying that it was not filed on time. If the train is diverted and late for more than 8 hours how is it possible that the refund will not be given. Kindly re-check.

Sir I was booked my I/ Ticket with my family Detail as under;- PNR N0.[protected] Transaction ID;- [protected] Date Of journey;- 04 /03/ 2015 Raigargh to Nizamuddin.(N/Dehli) AC III I have not recived the ticket till today .

I use to go by the Chennai Egmore-Salem train i.e. 11063 & 11064 atleast four times in a month. Previously there were small cockroaches moving here and there in all the compartments. We were afraid as they might go into the ears or inside the bags. But we blocked everything during the travel. Nowadays, the cockroaches have grown into maximum size scaring the ladies and children. We don't bother about the enhancement of charges but expect a clean and peaceful travel. Kindly arrange to destroy all the insects and keep the compartments tidy.

TDR Filed but refund not received Dear Sir/ Madam, I have booked an E- ticket having PNR Number : [protected] Transaction ID: [protected] Train No./ Name: 14217/ allahabad to UMB(AMBALA) I have filed the TDR because of the below reason Reason For TDR: Train late more then 3 Hours and The Passenger Not Travelled. TICKET Date: 12-DEC-2014 CANCELLATION DATE:25 DEC 2014 My request for refund has been repudiated by railways through cancellation id: [protected] Now I got the reply having TDR Status: CR Repudiate. I am entitled to get my money back if the person is not travelled due to the delay of train MORE THAN 3 HOURS. Here I am requesting you to look into the matter and return the amount as early as possible. Regards Ranjan KUMAR PATEL ph 0 +91 -[protected]

Dear Sir, My self Abhishek Jasuja. Yesterday i was traveled in 2 A. C. by mangla exp.( MANGLA LKSDP Exp) from khandwa (M.P.) to Mangalore. I clicked some picture and am attaching the train ticket. Further i would like to explain that these train pics was clicked when the train was at PANVEL. In spite of new projects are being launched regarding train clean this is the condition of 2 A.C. Coach...I paid the amount 2960 Rs. as per railway wish but we are not getting the facilities. If any one can take action, please do !!! We expect from Indian railway to provide good facilities to there passenger...

Hi Sir, This is to bring your notice that my account has been deactivated and when i call the customer care they are saying it is tampered. I am a software professional and here is what i did, logged in and tried to book a ticket from secundrabad to machilipatnam and I have entered 2 times catpche wrong and third time the website tried to book the ticket and by surprise the account logged off and when i try to login it is saying your account is deactivated. I called customer care and he simply said I have tampered the account. Sir, I am using this account since years and I am person of good conduct. How can your customer care guys simple tell me I tampered my own account, that too with a techie. Please tell your customer care guys to at least learn how to talk to people. Since this is government sector and you people think that no one will raise voice on you and can do what ever you want. Since you claim that i have tampered my own account I want logs of my activities and need explanation why you people deactivated my account. Why should I stay calm without doing any mistake.

SIR, I TRAVELLDE FROM MALDA TO KAYAMKULAM WITH PNR NO [protected], IN THIS TICKET WHEN I BOOKED THIS TICKET IN WAITING STATUS OF 04 PERSONS, AT THE TRAVELLED TIME ONLY ONE TICKET CONFIRM AND OTHER TICKET ON WAITING AS PER I KNOW INTERNET TICKET CANCELLED AUTOMATIC IF TICKET NOT CONFIRM . AFTER 20 DAYS WHEN REFUND AMOUNT NOT BACK IN MY ACCOUNT I TALK CUSTOMER CARE HELP THEN THEY REPLY I CAN NOT REFUND KINDLY TRY TO REFUND MY AMOUNT I AM NORMAL CONDITION PERSON .I CAN NOT PERMIT THAT AMOUNT TO ADJUST MY PAY if resolve my problem and any query contact no [protected]

Hi Team, Issue1: 3 Years back I created my profile in IRCTC using my company id- leelavathi.[protected]@hcl.in Unfortunately, I forgot the password of my IRCTC Login. I wanted to cancel my booked tickets, I tried for forgot password option, the temporary password is reaching to registered email id. So, I sent an email to " [protected]@irctc.co.in" for cancellation of tickets.But they have not cancelled the tickets and asked me to send a scan copy of my original id proof with registered email id. Because of this, I loss my money. So, kindly take necessary actions on this. Issue2: The registered email id (leelavathi.[protected]@hcl.in) currently not working as I am not with HCL now. So, kindly help me to update my email id, to avoid issue like above. Thanks, Leela

SIR, I HAD BOOKED ONE TATKAL TICKET ON 17.01.2015 FOR POTHIGAI EXPERESS (SANKARANKOVIL TO CHENNAI) THRO MY INDIVITUAL USER ID, I HAVE NOT RECEIVED THE TICKET, BUT THE AMOUNT WAS DEBITED IN MY BANK A/C STILL I NOT YET RETURN THE AMOUNT, KINDLY ARRANGE TO RETURN THE AMOUNTYEARLY AS POSSIBLE. DATE OF BOOKING :17.01.2015 DEBIT AMOUNT :RS.941.24 BANK TRANSACTION REF NO:[protected]GOOLOKSDO TRANSFER TO [protected] SBI IRCTC COLLECT...

Train number 50105 diwa sawantwadi passenger does not have Bogie numbers on it.it has been announced that bogie number D1 will b second from engine.but there is no name plate on it.when i entered it was like general bogie.it was very confusing for passengers to get their seats. Even i had my reservation for my journey, it took half and hour for me to get seat, and that is also not as per my reservation.

I have book two tatkal waiting list ticket at 19 dec 2014([protected]-IRCTC_NEW). I only got one ticket is confirmed, after preparing the chart. So i have to get refund amount of one ticket.The cheque reference number is [protected] . Looking forward to hearing from you. My phone number [protected] Thanks Regards Vinishya

Hi, while booking tatkal ticket, we are facing issue with refresh link. Even though we clicked on refresh it is not giving an option Book Now, but the option is coming when we click on ticket class like SL, 1A, 2A... Thanks and regards, Dasthagiri.

Hi Sir, my cancelled ticket amount ( TDR Filed) yet not refunded. It's Status showing " CR Registered " All the related information is given Below :- Cancellation ID - [protected] PNR Number - [protected] From - ANVT To - PNBE Date of Journey - 12-Dec-2014 TDR Status - CR Registered TDR Filing Date - 12-Dec-2014 22:52:10 HRS Please do the needful Regards

Hi, I had booked the ticket through IRCTC site having PNR No. [protected] and Transaction ID [protected]. As I could not travel, I had registered the TDR on same day within 2 hours of Train Departure. But still TDR status it shows as CR Repudiate and Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF . Please do the needful to get this solved.

Dear sir, I BOOKED 2 TICKETS ON 17TH JAN, 2015. FROM TRIVANDRUM TO MADURAI MY TRANSACTION ID # [protected] AND ID# [protected] TICKET FARE WAS TAKEN FROM MY BANK ACCOUNT BUT I HAVE NOT RECEIVED MY E TICKETS. COULD YOU PLEASE LOOK INTO THIS PROBLEM THANK YOU

I made train reservation from TMQ to MS in train number 16724 to travel on 11.10.2014 under PNR no [protected] (fare Rs 305/-)AND also in train no 12693 from MS to MDU to travel on12.10.2014 PNR no [protected] (fare Rs 315/-) which were cancelled on 11.10.14 and I received SMS that Rs 275/- and Rs 285/- respectively be credited. But till date not done. Kindly do the needful to credit the cancellation amount.

Dear Sir, I, Hitesh Poshia would like submit two complaint against IRCTC for deduct Rs.11.25 extra from my bank account for each ticket booking. To Be more specific, I had booked two railway e-tickets by online ticket booking on www.irctc.co.in Below is my booking details. Transaction ID PNR Number Train No From-To Date of Journey Status Date of Booking [protected] [protected] 19215 BCT RJT 09-Jan-2015 Booked 06-Jan-2015 [protected] [protected] 11006 KJM DR 08-Jan-2015 Booked 06-Jan-2015 Complaint 1 with my username poshia1982. .I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Rs 391.24 (380 Ticket charge + 11.24 Service ) on 06-Jan-2015 for PNR [protected] Transaction Id: [protected] Then the 8-jan-2015 when I checked online banking account statement which says that irctc has deducted Rs.11.25 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets. Here is my account statement. [protected] 06-Jan[protected]Jan-2015) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00KJDNZ0 TRANSFER TO [protected] MINISTRY OF RAILWAYS E 391.24 08-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KJDNZ0Commission of IG00K 11.25 [protected] Complaint 2 with my username poshia1982. .I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Rs 686.24 (675.0 Ticket charge + 11.24 Service ) on 06-Jan-2015 for PNR [protected], Transaction id [protected] Then the 8-jan-2015 when I checked online banking account statement which says that irctc has deducted Rs.11.25 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets. Here is my account statement. [protected] 06-Jan[protected]Jan-2015) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00KJDCD0 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 686.24 08-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KJDCD0Commission of IG00K 11.25 [protected] My Contact Information IRCTC ID-poshia1982, [protected]@gmail.com, Ph-[protected], [protected]

Sir, i have booked and cancelled two tickets on date 12 jan. 2015...i have paid the amount through payment gateway because i could not find any option to pay by citi union bank, nw my refund history says the amount is refunded to citi and icici bank gateway..my refund id is [protected] and [protected] respectively, can u help me through this issue

I have booked two e- tickets bearing PNR Number: [protected] from Mathura Junction to Mumbai Central, date of journey 9-Jan-2015 train number /name: 12954/AG KRANTI RJDHN At the time of booking the tickets were in Waiting list RLWL 4/RLWL 5, until the last minute of journey the tickets were not confirmed, at last one of the ticket was confirmed but the other was still in waiting list. So, both the passengers did not boarded the train and travelled by air, i can produce the e ticket of the flight as well. I filed the TDR on same date i.e 9-Jan-2015, but the current status on irctc.co.in shows (Invalid TDR Timestmap : RAC/WL). I don't understand that if Railways don't want to refund the money for actual purpose than why this TDR system been in place. Kindly look into the matter. Thanks Akash Singhal +91-[protected] akki22.[protected]@gmail.com

Hi, I was trying to book tickets on IRCTC (on Date - 20/11/2014) for my parents journey from Mumbai CST to Nagpur for Journey date[protected]. In first attempt my transaction failed and ticket was not booked but amount Rs.657.49/- was debited from my debit card. In the second attempt my ticket was successfully booked and again same amount was debited from my debit card (SBI Debit card in the name o[censored]lhas Sule). I took up this matter with IRCTC and mailed them providing all the relevant transaction details and in reply they asked to provide bank statement. Then I took up the same matter with bank and verified on their end whether the amount is paid twice to IRCTC and they confirmed that same amount is paid to IRCTC twice one for successful and one for failed transaction. I then provided IRCTC the bank statement which has two entries of same amount, but they haven't responded me on this matter and i am still awaiting their response on this issue. I kindly request you to take up this matter with IRCTC and help me resolve the same and get me back my money. Failed Transaction Details 1) *Transaction ID:* [protected] 2) *Transaction ID:* [protected] Bank Transaction Details It has two transaction one successful and one failed one 1) POS[protected] 2) POS[protected] I have booked the ticket from my IRCTC User id (ksule) Regards, Kalpak Sule Cell :- [protected] E-Mail :- [protected]@gmail.com