Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1. I had booked two tickets (2AC and 3AC) for my family on Train No. & Name 14056 / BRAHMPUTRA MAIL (Late night train) 2. The 2AC ticket was waitlisted so I booked the 3AC ticket which was confirmed. (Due to some emergency could travel) 3. On 31st October 2014 when I checked the 2AC ticket status it was showing waitlisted. I was unable to cancel the ticket online, so I spoke to IRCTC Chennai and Delhi Customer care they said that I would receive the full refund for my 2AC because my ticket is WL. I was not aware of the ticket getting confirmed nor I did not receive any sort of confirmation from IRCTC through email or SMS, also the train was in the late night, it was not possible to check the status online… 4. I was under the impression that my 2AC ticket amount is refunded, since I did not receive the refund I called the IRCTC customer service to find out the status, they said that my ticket got confirmed at the time of departure, now the amount will not be refunded. I sent out several email to [protected]@irctc.co.in to refund my money but till date my 2AC ticket amount is not refunded…. …. No response from IRCTC… 5. I am taking help from Consumer Forum… It is unfair I am a regular traveller and IRCTC has charged me twice i.e. for 2AC and 3AC for one train

I filed a TDR and it was cancelled saying Invalid TDR Timestmap : CNF Following are the details Transaction ID: [protected] Train No./ Name: 15910/AVADH ASSAM EXP PNR Number: [protected] Date of Journey: 30-Nov-2014 Date Of Boarding: 30-Nov-2014 Date of Booking: 21-Oct-2014 From: BHATINDA JN (BTI) To: DELHI (DLI) Boarding At: BHATINDA JN (BTI) Resv Upto: DELHI (DLI) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Ticket Amount: 600.0 Ticket Type: E-Ticket I followed the TDR rules and it was filed on time. I didnt travelled the train so i should get back my money

Hello Sir, Below is the details of my TDR . PNR : [protected], Train No/Name : 12381 /Poorva Express, From: Howrah To: Gaya Journey Date: 14th Dec TDR Filed on : 15th Dec Reason : Train got derailed near Howrah (Perhaps Lilua). We came to know from enquiry that alternate train was arranged same day at 3 PM, but we chose not to travel on 14th Dec. Hence, I filed TDR and selected Reason For TDR : Train cancelled. Complain: My TDR...

Though I booked two tickets on 14th December 2014 and later I cancelled both Tickets, I got only one reimbursement in my account. My transaction POS [protected] is reimbursed after cancellation. However, POS [protected] though it is cancelled, the cancellation refund is not found in my account. So kindly repay the amount Abraham Mathew

My Spicejet flight for two passengers (Ranjan Das and Anindita Dey) with PNR-F5H2RP from Kolkata to Agartala scheduled on 21 December 2014 was cancelled "BY THE SPICEJET" on 08 December 2014 . This ticket was booked from IRCTC on 12 October 2014 under the IRCTC transaction Id [protected]. Since the flight and the ticket were cancelled by the Spicejet Airlines, I must get my full refunds which is Rs.6148 (Rupeed Six Thousand One Hundred Forty Eight only). It was informed through e-mail by the Spicejet that the refunds has been refunded to the booking agency (which is IRCTC). However, until now I have not received my refund money for the above-mentioned cancelled ticket. Several times I have tried to contact IRCTC customer care on [protected], but everytime I got the message that all "customer care staffs are busy". I have also sent many e-mails regarding my above-mentioned refunding issue, but until now I have not received any reply from IRCTC. So, I request you to please help me to get my eligible refunds of Rs.6148 back soon. I am waiting for your kind assistance. Thanks and Regards, Ranjan Das Contact number: [protected]

Sir This is to inform you that during the reservation at the online booking platform the reservation made for senior citizen person is absolutely wrong since they are having such age and the booking done in reservation was asked for lower births how can be such senior citizen persons are allotted the middle birth and upper birth ? its very inconvenient for them to adjust in such seats as they are unable to get into that seats while...

Dear sir, my sister is travelling in train no. 12897. one unidentified bag was found in that train they complain to the TT but he ignored that issue .Please take any immediate action against this type of thing .The train has started at 10.10pm from igmore.

Guard of the train no. 19413- ahmedabad kolkata express mr. Nitin sharma miss behave with us when we complent him about the water problem in the washrooms and the dirtyness in the washroom. Also, he said nhi hoga saaf and pani bhi nhi bhara jayega..joh karna hai krlo.

Dear Sir, I had booked tickets from YPR to RJY (PNR[protected]. Since the chart was prepared, I couldn't cancel it online. It asked me to 'file TDR'. When I went to File TDR, I get a message "After charting all passenger in waitlist so PNR will be drop and file TDR will NOT be allowed." Could you please clarify the same and let me know how do I get my money refunded? Thanks & Regards, Shamima.

Sir, I filling TDR 03-12-14 My PNR Number-[protected] Train Name- Shangh Mitra Express (12296) Transaction ID - [protected] From Patna To Chennai (Ctl) Date of journey 03-12-14 Date of Booking 22-11-14 GENERAL QUOTA TDR Filling reason --Train missing and Passenger Not Travelled. Please Sir Refund My Money immediately

Train No./Name - 12310/RJPB Rajdhani on date 12/01/2015 from new delhi to patna. I booked ticket three times in rajdhani on the above mentioned date but each and every time i never got at least any one lower birth as you can see in below attached ticket the passenger is senior citizen and also suffering from heart related disease. Most important thing is when i booked the ticket the birth availability was 101 available so my concern is there is no any lower birth among 101 seats. IS this your birth allotting system? This type of rough/cheap/meaningless/uncultural facility provided by IRCTC will not be acceptable. IRCTC needs to change its berth allotting system age wise. As you can see in attached ticket F26 is getting middle birth and M62 is getting upper birth, no one can appreciate this kind of system.

I was doing an online reservation for Janshatabdi Express (12058) from SASN (Sahibzada Ajit Singh Nagar) to SZM(Subzi Mandi) through my Canara Bank debit card through Canara Bank portal through the official IRCTC site (irctc.co.in). They deducted Rs156 from my balance but I didnt get my ticket.. the transaction online id was https://securepg.fssnet.co.in/pgwayc/gateway/payment/router.jsp?PaymentID=[prote...⇄ ... please help... my irctc account name is axisq1w2 . The ticket was not booked but my bank balance was deducted. please see into this.. Joydeep Chakravarty ([protected])

I was doing an online reservation for Janshatabdi Express (12058) from SASN (Sahibzada Ajit Singh Nagar) to SZM(Subzi Mandi) through my Canara Bank debit card through Canara Bank portal through the official IRCTC site (irctc.co.in). They deducted Rs156 from my balance but I didnt get my ticket.. the transaction online id was https://securepg.fssnet.co.in/pgwayc/gateway/payment/router.jsp?PaymentID=[prote...⇄ ... please help... my irctc account name is axisq1w2 . The ticket was not booked but my bank balance was deducted. please see into this.. Joydeep Chakravarty ([protected])

IRCTC website doesn't work properly. Many times there is problem in signing in. Also it says many times that the connection has timed out even after doing it very fast. It displays 'the connection has timed out' every time after clicking on option 'make payment'. It becomes very irritating to fill all the details again and again due to this IRCTC.

Hello IRCTC, Look into my case where in one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands... What is this? My PNR is [protected]. I filed a TDR against this PNR as I didn't travel on that day. I filed TDR within the time limits ( I received a confirmation mail from [protected]@irctc.co.in stating the same). But your CS agent is stating that Railways has rejected the case stating that I didn't file TDR in the time limits (What is wrong here: Your mail or Railways). When I tried to contact your customer care for the same, one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands. Whom should be approached to solve this problem? As a ticket booking agent, is it not your responsibility to rectify the problem with the railways? What is the kind of Customer support team that you have? They are not bothered to listen to customer complaints. Rather their tone is so rude that a customer can't call the again. Please look into this major issue.

Dear sir, I have booked E-tickit for Pune to jaipur on 23 Dec 2014. Its Transaction ID no is [protected] Transaction date 23 Dec 2014. That time payment should dedected from my A/C, but not booked e-tickit . also not given PNR no.. So kindly request to that please refund my e-tickit amount Rs. 2585/- as soon as posible. Thanks with regards. Narayan singh Chauhan [protected]@gmail.com

I had the unfortunate travel in the train on saturday. The train number was 12686 chennai superfast express. We were in a reserved compartment travelling from Mangalore to Chennai. The allotted number of the compartment is 8. But there were nearly 20 people. All the persons who had seasons tickets etc entered reserved compartments and took our seats. When a complaint was given to the TTR, he dint respond to us. He was supporting them. How...

Hello Sir, On 14-Dec-2014 05:05:32 HRS I filed a TDR for cancellation of ticket dated 14-Dec-2014 before 5 hrs. But still their is no refund for this. Please have a look on TDR details and let me know when should I get a refund of that. TDR Details Reason For TDR: Passenger Not Travelled. TDR Status: CR Registered Registration No: DCR201214W33257 TDR Zone: CENTRAL RAILWAY (CR) Cancellation ID: [protected] TDR Filing Date: 14-Dec-2014 05:05:32 HRS I have file TDR against this. Transaction Details PNR Number: [protected] Ticket Type: E-Ticket Transaction ID: [protected] Date of Journey: 14-Dec-2014 Boarding At: VARANASI JN (BSB) Resv Upto: MUMBAI CST (CSTM) Ticket Amount: 1785.0 Train No./ Name: 11094/MAHANAGARI EXP Please do the need full and let me know when I am going to get the amount.

Someone booked ticket giving reference of my cell no. upon intimating IRCTC to cancel the ticket they did not respond in positive way. Their careless attitude motivate people for bogus reservations. Please cancel the ticket PNR no. PNR:= [protected] The act is illegal and I have also submitted complaint in consumer forum. The respondents of IRCTC were Sonali Bansal and Amrit Pal Singh. If you do not cancel the ticket who used my cell no. I am definitely challenge it in consumer forums as case against IRCTC. This is for your kind information.

On[protected], i was booking my ticket from ndls to ghy on north east express. The transaction id is [protected]. The amount of 1893.92 is debited from my sbi account... I used my debit card on this transaction. Aftr debiting balance from my account.. It showed the message that the transaction is cancelled. Its emergency for me to book the ticket... Plz refund the amount as early as possible. Itz 25 hr left but yet refund didnot made.. I tried to contact with care or irctc and on customer enquiry but no one pick the call. Two tymes they rejected my call.. Plz refund it fast.