Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir, I was travelling from bangalore to nagpur with Rajdhani Exxpress/22693 dated 06th Dec2014. That was my worst night with Indian Railways. While checking ticket T.C Mr. Chandpasha asked me to show original ID proof indicated on e-ticket unfortunatily I missed that after booking my ticket. I shown him the scanned copy, xerox copy, original pan card, original ration card and original passport all were having same details as that of details given while booking the ticket. First T.C tried to collect bribe when I refused strongly, he behaved rashly with abusing words and asked me to pay a fine Rs.5200/-. I told if its must I ll pay it afterwards since I was not having that much amount. He again became rash, took my bed and kept my adhar card with him only for the whole night. Finally with help of escorts he made me scare, forced me to take amount from ATM and collected Rs5200/-. I requested T.C for complaint book available in train but he didn provide me. I have been charged without any valid reason. I demand my money should be back to me since I am the one for ticket has been booked and I was only travelling on that day. I even launched complaint in Nagpur station but I have not yet recieved any feedback. This was my worst experience with Indian railways.

REFUND OF TICKET Sir I have filed the TDR to refund against PNR No. [protected] with reason Train Late More than Three Hours ( departing time was at 7:45 pm but train departed after at 12 midnight ) Why only 50% refund granted (which is RS.680.0 but the actual total amount should be Rs.1370.0) when Train was late more than 3 hours As per government rule we should get full refund (Copied section 3.7 from below link) http://www.indianrail.gov.in/refund_Rules.html 3.7 Non-commencement or missing of journey due to late running of trains. - No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train in case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund. In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train, no refund of fare shall be admissible. TDR Trasaction Details Train Number/Name-12874/Jharkhand Express PNR Number-[protected] Date of Journey-19 December 2014 Ticket Amount- Rs.1370.00 TDR Filling Date-19 DEC 2014, 17:33:18 hours Refund Amount- Rs.680.0 which is not full refund. I am also attatching TDR Transactions Detail. Please reply soon and refud full amount. it is again requested to you to open my request & refund the whole amount as per railway rule. Thanking you

1. I had booked two tickets (2AC and 3AC) for my family on Train No. & Name 14056 / BRAHMAPUTRA MAIL (Late night train) 2. The 2AC ticket was waitlisted so I booked the 3AC ticket which was confirmed. 3. On 31st October 2014 when I checked the 2AC ticket status it was showing waitlisted. I was unable to cancel the ticket online, so I spoke to IRCTC Chennai and Delhi Customer care they said that I would receive the full refund for my 2AC because my ticket is WL. I was not aware of the ticket getting confirmed nor I did not receive any sort of confirmation from IRCTC through email or sms, also the train was in the late night, it was not possible to check the status online… 4. I was under the impression that my 2AC ticket amount is refunded, since I did not receive the refund I called the IRCTC customer service to find out the status, they said that my ticket got confirmed at the time of departure, now the amount will not be refunded. I sent out several email to [protected]@irctc.co.in to refund my money but till date my 2AC ticket amount is not refunded…. …. No response from IRCTC… 5. Finally after no response from IRCTC I am taking help from Consumer Forum… 6. I would request you to HELP me in getting my refund for my 2AC ticket . …It is unfair I am a regular traveller and IRCTC has charged me twice i.e. for 2AC and 3AC for one train.

Dear Sir, On25/12/14 reser vation was booked in A.C twotier.details is given below. Transaction ID [protected] PNR NO [protected] Date of booking 26/10/14 Train no 12621 Name of passenger Mrs sura bhi Reservation details A3 40(UB) Message given by 139&internet information said train was delayed by 5 hours.Actually train departed in correct time.SO she could catch the train. Finally she returned back to NAGPUR on 31/12/14 by flight. You are requested to refund the money immediately.

I booked a ticket on[protected] through Internet banking using SBI account, the ticket charges were deducted from my account at same the time. After two days on 5-1-2015, 11.25 is deducted four times without notification Below Message Appear From My SBI Account DEBIT ICH[protected]IG00KCHNT0Commission of IG00K and this transfer of money is not fulfill legal requirements, and without any notice so it is cheating and fraud to customers. extra amount deducted from amount without any information. kindly solve this

TDR refund has been rejected for RAC tickets (TDR filed within 3 hours of actual arrival at source station): I have filed TDR for RAC tickets and it has been rejected and reason provided is : "Invalid TDR Timestmap : RAC" which is not the case in actual. TDR has been filed within 2 hours of actual arrival of the train at Bhopal Jn. Below are details of the same: Transaction ID: [protected] TDR Filing Date: 24-Dec-2014 09:24:19 HRS TDR Status: CR Repudiate Cancellation ID: [protected] Reason For TDR: Passenger Not Travelled Due To Ticket In RAC After Chart Preparation. Also, train was late more than 6 hours on that day. This was also one of the reason for not travelling.

Cancellation made about 15 days back. No refund received till date. Flight operator told, refund are made to IRCTC about 10 days before. Kindly intervene. Ticket Details ([protected]) Raipur to Kolkata Flight Departs Arrive Class PNR IndiGo 6E-252 Raipur[protected]:35 Raipur Kolkata[protected]:45 Kolkata Economy, W3MEUY Passenger Details Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status 1 Mrs BINOTA PAUL Adult [protected] Can/Mod 2 Mr SUJITKUMAR PAUL Adult [protected] Can/Mod Ticket Details ([protected]) Kolkata to Ranchi Flight Departs Arrive Class PNR JetLite Airlines S2-3856 Kolkata[protected]:10 Kolkata Terminal Ranchi[protected]:25 Ranchi Terminal Economy, UDTLDG Passenger Details Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status 1 Mrs BINOTA PAUL Adult [protected] [protected] Can/Mod 2 Mr SUJITKUMAR PAUL Adult [protected] [protected] Can/Mod Regards. R.K. Nema IRCTC user id. rknema44 payment made through SBI e banking. My contact [protected]@bsbkltd.com

Respected Sir/Mam, I had to book a ticket today via tatkal. I finished all the procedures including payment and even the cash got deducted from my account but before the final step i got a error saying 'error please try after some time'.After that again i could not try booking because again a error message came up saying 'Only two tatkal tickets can be booked between 10-12 in one IP address'.Then how am i supposed to book?. By the time i booked via another IP address from a different place the tickets ended up in waiting list. This is really very bad. Instead of making it for convenience its leading to more trouble. Please make sure the tatkal service doesent give such errors and hope u will reduce the difficulty and do the needfull. Thank You

HI, I am Anurag Singh from Vaishali (New Delhi-Ncr). I was booking ticket on 4th January, 2015 from new delhi to Hyderabad in tatkal quota. Issue - money deducted but ticket was not booked. Train details are - 1. Transaction ID - [protected] 2. Train No. - 12724 / A P EXPRESS 3. Date of Journey: 05-Jan-2015 4. Date Of Boarding: 05-Jan-2015 5. Class: THIRD AC (3A) 6. From: NEW DELHI (NDLS) To: HYDERABAD DECAN (HYB) 7. Boarding: NEW DELHI (NDLS) 8. Resv Upto: HYDERABAD DECAN (HYB) 9. Quota: TATKAL (CK) 10. Ticket Type: E-Ticket Payment Details Payment Option: ICICI Bank Ticket Charge: 4220.0 Service Charge: 22.47 Total: 4242.47 Kindly try to resolve the issue at the earliest. Please it's a request.

I TRAVELLED BY TRAIN NO 02578 SPL ON 31 DEC 14 FROM CHENNAI TO ALLAHABAD.THERE WAS NO ATTENDANTS IN THE TRAIN. AC OPERATOR WAS DISTRIBUTING BEDDINGS AND ASKING HIM TO PAY FOR BEDDING.THERE WAS NO TTE SEEN AFTER TRAIN DEPARTED FROM NAGPUR ON BOTH AC AND SLEEPER COMPARTMENTS.

To whoever it may concern, I'm a student studying in Versova, Mumbai, and I'm based from Nagpur. I'm a frequent visiter to Nagpur, so visiting dates are always tentative. I have been dependent totally on IRCTC's Tatkal System for booking and I use to do successful transactions and get me a berth reserved. There has been a fraud/scam with the booking system lately, I consecutively failed 7-8 times, failing to acquire a reserved berth....

I have cancelled two tickets one on[protected] and another on 1-1-2015 from howrah to jaipur. Got the msg for amount credited in account but amount is not actually credited for both the tickets. Pnr for both tickets are:- 1. [protected] 2. [protected] Please resolve the issue as soon as possible.

sir, this is to inform you that I had filed TDR for e-ticket PNR no. [protected] with ticket charge Rs 3720. Reason for TDR was Train late for more than three hours and passengers not travelled. But i got refund of Rs 1860 instead of Rs 3720 after EDR approval. So kindly look into the matter and get me refund of money. transaction ID- [protected]. Thanks. Dr. Vishwanath kumar.

I have make payment through net banking.. payment was made, but ticket booking failed.. how can i get refund of that payment amount? My Transaction Id :- [protected]..Train No./Name: 16316 / BANGALORE EXP. Date of Journey: 03-Jan-2015... From: ALUVA (AWY)... To: KRISHNARAJAPURM (KJM)...Payment is through Axis Bank...

Sir/Madam, It is to complaint against pantry car service of 12314 DN Rajdhani Express(Coach No. C-2), PNR No. [protected] on dated 30 the December, 2014, which scheduled was 16:00 pm from NDLS to SDAH but it was rescheduled on 31st December, 2014 at 00:30 am.After starting the train there was no welcome drink served. In the mid-night pantry service man asked for dinner at 01:30 am.and almost 90% passengers are denied to accept dinner. According the railway rule when train will start the welcome drink will serve first.Morning Tea was served at 08:30am and breakfast was served at 11:00 am. After that pantry boy served lunch after shouting at 02:30 pm when my children were crying due to hungry, but meal was not available as per my requirement i.e. 3 non-veg(Chicken) & 1 veg.(paneer) was not present in the meal. Only coloured rice and dal & pickle sachet was served, which was not at per catering service in the RAJDHANI EXPRESS. When I shought before pantry car manager, he told as per railway authority direction they served their best. I asked is it true? He told 'YES". If it is true so, who is the responsible for train late? Another thing is " why are passengers paying high rate for catering service in the Rajdhani express.If it is not maintained as per the Railway rule please take initiative about these matter and take necessary action against pantry car service, who cheat the passengers everyday. If it is take a necessary action about this matter which will help to make success our PM's dream "SWATCHHA BHARAT" With regards:- SHRI M.K, SAHA Deptt.-DAE(AEES)

I booked ticket through takkal from chennai central to coimbatore 25/12/2014 at10;08AM.While booking nearly 310 tickets were available .But after bank option and pay order money Rs.427.49 deducted from my SBI account on pos2002 at IRCTC txn#[protected]. But result is no ticket available /.Money is not refund in my account

Respected Sir/Ma'am, I have booked two tickets from NDLS to GWL for 27th Dec 2014 with PNR no :[protected]. Since this train was cancelled itself, I was expecting to have the full refund in my account, but I have not received anything yet. When I talked to customer care, they told me that it was possible if I would have manually cancelled it only in 72 hour. This is something ridiculous where Train cancelled itself, which means I have not used your services for which you have charged me around 2100/-. It just gets me more pain. So please help me in cancelling these tickets and refund me accordingly. I would be highly obliged to you. Please let me know if you need any further details. Thanks & Regards, Vishal Bhardwaj Ph: [protected] PNR: [protected]

sir, my userid;SOUNDAR14 and i got mail from your side reset the password you send password that Srj510, but only three times loged after that its responding please send another password imediately to my emailid;[protected]@gmail.com, please do the favour thanks.

Sir, I Vivek booked a ticket through irctc on date 13th august 2014 in train no. 12423 DBRT Rajdhani in tatkal quota for dated 15 august 2014. But due to train late more than 4 hrs I cancelled my travel and filled TDR on irctc after getting all the confirmations from irctc customer care. At present neither TDR details are being reflected on my portal nor I got my refund till date. So please look into the matter and resolve this issue as soon as possible. My PNR is [protected]. Thank you.

Hi Sir

We have filed TDR on date 15th November 2014
My TDR Status : CR Registered

We are awaiting for the amount to get refund to my account,
I request you Sir to make sure the amount get refund as soon as possible.

Thanks... Here are the details:
PNR Number : [protected]
Transaction ID : [protected]
Cancellation ID: [protected]
Registration No: BEC191114W14549

PNR Number : [protected]
Transaction ID : [protected]
Cancellation ID: [protected]
Registration No: BEC191114W14550

Thanks
Satya