Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, due to non submission of TDR within stipulated time, IRCTC is not paying the amount paid by me for booking ticket from Howrah to Dhanbad. Sir, actually train was cancelled and hence I could not travel on that train. what fault in my part for cancellation of train. Due to cancellation of train I was faced lot of difficulties. Then why not Railway be fined. Instead of non-submission of TDR in time IRCTC denied to return money to me.. Moreover, it is to state that Railway staff on duty at Howrah Station enquiry counter told me that in case of e-ticket the money will be returned to payees account. As such, penalizing me is not justified from the part of IRCTC/Railway. I request you sir, to instruct the concerned to return me amount paid by me for booking ticket and advise Railway / IRCTC to be more customer friendly. Thanking you Achintya Bera

I have booked a ticket with IRCTC Transaction Id- [protected] and PNR No-[protected] Train No-12238 From-JAT(Jammu Tawi) To JRC (Jalandhar Cantt) for 31-Dec-2014 on 29-Dec-2014. Train got late by more than of six hour so we have to make another arrangement for traveling to jalandhar. Where i have applied for the refund on the next day, but IRCTC officer has made CR Repudiate without checking the facts, these officers careless approach is defaming the IRCTC. Please look into the matter and get my refund processed.

Myself sagar bhaskar zinjad. i have book online ticket through irctc on 9/1/2015 but it showing ticket is not booked and transection is failed but money get deducted from my sbi account.my transection no is [protected].Plz help me regarding issue my ct number is-[protected] and email address is [protected]@gmail.com

I have already file a TDR of single passenger but now have to file TDR for all the three passengers and also changing the reason of filing TDR. The reason is that train is running late more than 8 hours from the boarding station that is from gwalior PNR no. [protected].

We had confirmed Sleeper tickets from AGRA to Hyderabad in AP express on 23 Dec 2014. But train has been delayed by 24 hours late. I cancelled my travel plan and filed TDR. TDR has been refunded on 30 dec but refunded amount is less ( only 50% of actual amount). Ideally it should be 100% amount refund. PNR Details: [protected] [protected] Please help in sorting out this issue.

I filed 2 TDR for two tickets below: Transaction ID: [protected] and [protected]. However, reason for not refunding given is Invalid TDR Timestmap : DELAY which is not acceptable as I filed these TDR's on same day before departure of train which was delayed for more than 8 hours Please refund my hard earned money.

Dear Sir/Madam I had booked Tatkal ticket from Durg to Vadodra on 9th January 2015 but can't get the confirmed seat of 10th January 2015 . As per the IRCTC rules if the e-ticket doesn't confirmed it get automatically cancelled and money refunded in account of customer. My ticket didn't confirmed on 9th January 2015, So please help me to get my refund money. I shall remain obliged to you. Regards - Deepak Adhikari Mobile - [protected]..

sir i am pramod kumar i respected to you sir i am forget email id and mobile no so kindly solve my problem soon plzzzzz. my detail Email iD - [protected]@gmail.Com Mob [protected] Email id [protected]@Gmail.Com Mob [protected] [protected]@gMail.com Mob [protected]

Today i have a booked a ticket in tatkal at Chennai- Howrah (Coramondal Express) 12842 and my all the transaction was completed and even the amount Rs.851 has been deducted from my account (transaction number-[protected]) and then at the time of printing the ticket they showed that "Error all the tickets were finished". I have done this payment through SBI so please let me know how can my amount will be refunded to my account.

Please return money that u have debited from my account. i.e., 09-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KNQSZ6Commission of IG00K 11.25 09-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KNPRD3Commission of IG00K 11.25 09-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KNPHU2Commission of IG00K 11.25

Dear Sir/Madam I had booked Tatkal ticket from Durg to Vadodra on 17th December 2014 but can't get the confirmed seat of 19th December 2014 . As per the IRCTC rules if the e-ticket doesn't confirmed it get automatically cancelled and money refunded in account of customer within 48 hours. My ticket didn't confirmed on 19th December 2014, I wait for 1 week if money is refunded in account but after one month still can't get any message of refund. So please help me to get my refund money. I shall remain obliged to you. Regards - Akhilesh kumar yadav Mobile - [protected]

PNR seat 17-22 catering compliant reg poor food quality supplied and harassed public train no 12625. PNR NO:[protected] journey date 08/01/2015.. unable to digest food take action immediately.and they are not take respect also . irrespective also and they collect execess amout also .so please take action immediately sir. we are waiting for response. thanking you sir,

Dear Sir, Today i faced so many difficulty in booking tatkal ticket from my system. when i entered the station codes from lucknow(lko) to ludhiana(ldh), it reflected the tatkal status for booking and when i clicked for the available tickets it then reflected this..."You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address"...now what should i understand by this...m using my own personal computer and this was my first tatkal ticket of the day and also of the month...so why showing this...and then when i reserved ticket from my personal mobile, i got one confirmed but the ticket i wanted that is in 3AC, i could not get it...plz see in to this problem and award solution to it.

I was trying to book the tatkal ticket, till payment everything went fine, but instead of showing thankyou page with ticket details, it shows seats not available. What a bull site it is. No provision to block the seat priority wise who has initiated transaction..??? Help me out. Regards, shahas

I am Mr Banajit Deka. I booked a flight ticket from Dibrugarh city to Mumbai, on 5th January. At the time of booking while I proceed for payment of the ticket, it showed that "oops connection failure, book another flight". As the total amount Rs. 26, 553 was already deducted form my account. So wrote a mail to IRCTC to refund my full amount, as the ticket was not booked by that time. And I booked the flight ticket by using another agent and I paid them also. But after 3-4 hours when I checked for any reply from IRCTC through email, I got e-ticket from IRCTC for Dibrugarh to Mumbai journey. They ignored my intimation mail and booked the flight ticket. Ultimately I requested for cancellation of the IRCTC e-ticket. On 7th january I got refund of only Rs 16, 103 instead of Rs. 26, 553. I am surprised how IRCTC can deduct Rs 10, 450 as for cancellation charge for cancelling one round trip ticket. The details of the ticket given below Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status 1 Mr BANAJIT DEKA Adult [protected] [protected] In Process Can/Mod I demand full refund of the ticket amount, as the mistake was done by IRCTC. Do I need to wait for 3-4 for receiving one flight ticket, that too in uncertainty situation. What is the meaning of "oops connection failure, book another flight".

Sir, This is to report that the IRCTC is not providing the full menu with Tea in trains. In that where as Rs10 are being charged from the passengers for a cup of tea but the biscuits are invariably not provided which is part of the menu. Also the quantity of tea is 75% full. I travelled on 26th Dec by AC 3tier in Alla Hazrat-Bhuj Express and returned on 02Jan15. It is requested that vigilance check on tea bearers is carried out and the services are improved. col alok goel [protected]

Hi Sir, I was unable to book premium tatkal tickets this morning, as it always shows not available. I booked a premium ticket comfortably last month. I checked for multiple trains, but everywhere it shows not available. May I know the reason why there are no tickets available on premium tatkal and that on such a festival season like Sankranti? It is really urgent. It would be great if you can get it resoved ASAP so that I can book...

I've tried to book tatkal ticket from Pune to Ahmedabad thorough IRCTC website in Ajmer express on[protected] at 9:50 AM. The train 16210/Ajmer express starts from Mysore on 8-01 and arrival to Pune on 9-01. When I've checked for tatkal ticket on 7-01 at 9:50 (before 1 day at 10 AM of actual departure), the tatkal status was "REGREAT/CKWL1#" which is not possible because as per government rule tatkal reservation is open before 1 day at 10 AM. Could you someone please let me explain how is it possible when before 1 day at 10 AM (before 1 day at 10 AM of actual departure) tatkal status was "REGREAT/CKWL1#"?

Hi, I had filled a TDR for 2 tickets(PNR no: [protected] and [protected]). The reason for filing TDR was "Train Late More Than Three Hours and Passenger Not Travelled". I had filled the TDR well before the train actual departure from the boarding station(Train departed more than 12 hrs late from the source station itself). I got the refund but only 50% which is not as per the refund rules. I should have been refunded the 100% amount. Please refund the full amount. Thanks, Vishal Agarwal

I had to travel through Bikaner Delhi superfast express train no- 12456 PNR:[protected] DOJ: 24-12-14 3A, BKN-DEE, Dep: 17:00, Shanu Aggarwal, B2, 64 Fare: 1135, txn id: [protected] But train cancel without prior notice from bikaner junction station as it was departing from sri ganganagar station. When i asked enquiry about the refund of the fare regarding the process, they told me that the fare will directly refund to the account as the train had cancelled from the journey point.