Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked a ticket on 21-Nov-2014 for travel on 13-Jan-2015 with PNR no [protected]. However, my plans changed and I cancelled the ticket. During booking, the ticket ticket is in WL40. As per the rules, I have to get refund after deducting only nominal charges. But as per the mail received from IRCTC after cancellation, I will be receiving only INR 315 as refund. Please do the needful.

Hi, I had filled a TDR for PNR [protected] . The reason for filing TDR was "Train Late More Than Three Hours and Passenger Not Travelled". I had filled the TDR well before the train actual departure from the boarding station(Train departed more than 7 hrs late from the source station itself). I got the refund but only 50% which is not as per the refund rules. I should have been refunded the 100% amount. Please refund the full amount. Thanks, Mohit Mittal [protected]@gmail.com

Dear Sir/M'am, We had e-ticket for 26th December'14 from CST (Chattrapati Shivaji Terminus) to Jabalpur & Pipariya for 12 adults & one child (10 years old) in Kolkatta Mail scheduled to depart at 21.25hrs. The train was cancelled without any prior information or message from IRCTC. We co incidently learnt about the cancellation at 17.00hrs had to make alternate arrangements. We faced a lot of inconveninence to make alternate arrangements at the last minute and incurred unreasonable expense. We were going for a vacation and did not know about the TDR procedure. On inquiring for refund after return we were informed that the they cannot refund the money as TDR was not filed. Why do the consumer need to file a TDR for the train that was cancelled by Railways without any information. Our PNR numbers are [protected], [protected]. Regards, Mayur Parekh Mumbai. +91-[protected] Kindly arrange to refund the money for our PNR numbers ( [protected], 855655

I was traveling in train number 22812 on 4-1-2015 under pnr number [protected]. Around 11:00pm I went to my friends bogey B2 to meet him. We were in the junction of B2-B3 bogeys when a caterer very impolitely shouted at us to go away. When we asked for reason he threatened to frame us and said he would further ensure that we are fined and de-boarded if we continue to stand there. I along with my 2 other friends am very disappointed from this uncivilized behavior in an honored train such as Rajdhani. The name of the caterer is Rajesh Sharma(as he told). I am further sending his photo as attachment. I had mailed this complaint to [protected]@irctc.com and even tried the customer care helpline but I recieved no response.

Sir, due to non submission of TDR within stipulated time, IRCTC is not paying the amount paid by me for booking ticket from Howrah to Dhanbad. Sir, actually train was cancelled and hence I could not travel on that train. what fault in my part for cancellation of train. Due to cancellation of train I was faced lot of difficulties. Then why not Railway be fined. Instead of non-submission of TDR in time IRCTC denied to return money to me.. Moreover, it is to state that Railway staff on duty at Howrah Station enquiry counter told me that in case of e-ticket the money will be returned to payees account. As such, penalizing me is not justified from the part of IRCTC/Railway. I request you sir, to instruct the concerned to return me amount paid by me for booking ticket and advise Railway / IRCTC to be more customer friendly. Thanking you Achintya Bera

I have booked a ticket with IRCTC Transaction Id- [protected] and PNR No-[protected] Train No-12238 From-JAT(Jammu Tawi) To JRC (Jalandhar Cantt) for 31-Dec-2014 on 29-Dec-2014. Train got late by more than of six hour so we have to make another arrangement for traveling to jalandhar. Where i have applied for the refund on the next day, but IRCTC officer has made CR Repudiate without checking the facts, these officers careless approach is defaming the IRCTC. Please look into the matter and get my refund processed.

Myself sagar bhaskar zinjad. i have book online ticket through irctc on 9/1/2015 but it showing ticket is not booked and transection is failed but money get deducted from my sbi account.my transection no is [protected].Plz help me regarding issue my ct number is-[protected] and email address is [protected]@gmail.com

I have already file a TDR of single passenger but now have to file TDR for all the three passengers and also changing the reason of filing TDR. The reason is that train is running late more than 8 hours from the boarding station that is from gwalior PNR no. [protected].

We had confirmed Sleeper tickets from AGRA to Hyderabad in AP express on 23 Dec 2014. But train has been delayed by 24 hours late. I cancelled my travel plan and filed TDR. TDR has been refunded on 30 dec but refunded amount is less ( only 50% of actual amount). Ideally it should be 100% amount refund. PNR Details: [protected] [protected] Please help in sorting out this issue.

I filed 2 TDR for two tickets below: Transaction ID: [protected] and [protected]. However, reason for not refunding given is Invalid TDR Timestmap : DELAY which is not acceptable as I filed these TDR's on same day before departure of train which was delayed for more than 8 hours Please refund my hard earned money.

Dear Sir/Madam I had booked Tatkal ticket from Durg to Vadodra on 9th January 2015 but can't get the confirmed seat of 10th January 2015 . As per the IRCTC rules if the e-ticket doesn't confirmed it get automatically cancelled and money refunded in account of customer. My ticket didn't confirmed on 9th January 2015, So please help me to get my refund money. I shall remain obliged to you. Regards - Deepak Adhikari Mobile - [protected]..

sir i am pramod kumar i respected to you sir i am forget email id and mobile no so kindly solve my problem soon plzzzzz. my detail Email iD - [protected]@gmail.Com Mob [protected] Email id [protected]@Gmail.Com Mob [protected] [protected]@gMail.com Mob [protected]

Today i have a booked a ticket in tatkal at Chennai- Howrah (Coramondal Express) 12842 and my all the transaction was completed and even the amount Rs.851 has been deducted from my account (transaction number-[protected]) and then at the time of printing the ticket they showed that "Error all the tickets were finished". I have done this payment through SBI so please let me know how can my amount will be refunded to my account.

Please return money that u have debited from my account. i.e., 09-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KNQSZ6Commission of IG00K 11.25 09-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KNPRD3Commission of IG00K 11.25 09-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KNPHU2Commission of IG00K 11.25

Dear Sir/Madam I had booked Tatkal ticket from Durg to Vadodra on 17th December 2014 but can't get the confirmed seat of 19th December 2014 . As per the IRCTC rules if the e-ticket doesn't confirmed it get automatically cancelled and money refunded in account of customer within 48 hours. My ticket didn't confirmed on 19th December 2014, I wait for 1 week if money is refunded in account but after one month still can't get any message of refund. So please help me to get my refund money. I shall remain obliged to you. Regards - Akhilesh kumar yadav Mobile - [protected]

PNR seat 17-22 catering compliant reg poor food quality supplied and harassed public train no 12625. PNR NO:[protected] journey date 08/01/2015.. unable to digest food take action immediately.and they are not take respect also . irrespective also and they collect execess amout also .so please take action immediately sir. we are waiting for response. thanking you sir,

Dear Sir, Today i faced so many difficulty in booking tatkal ticket from my system. when i entered the station codes from lucknow(lko) to ludhiana(ldh), it reflected the tatkal status for booking and when i clicked for the available tickets it then reflected this..."You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address"...now what should i understand by this...m using my own personal computer and this was my first tatkal ticket of the day and also of the month...so why showing this...and then when i reserved ticket from my personal mobile, i got one confirmed but the ticket i wanted that is in 3AC, i could not get it...plz see in to this problem and award solution to it.

I was trying to book the tatkal ticket, till payment everything went fine, but instead of showing thankyou page with ticket details, it shows seats not available. What a bull site it is. No provision to block the seat priority wise who has initiated transaction..??? Help me out. Regards, shahas

I am Mr Banajit Deka. I booked a flight ticket from Dibrugarh city to Mumbai, on 5th January. At the time of booking while I proceed for payment of the ticket, it showed that "oops connection failure, book another flight". As the total amount Rs. 26, 553 was already deducted form my account. So wrote a mail to IRCTC to refund my full amount, as the ticket was not booked by that time. And I booked the flight ticket by using another agent and I paid them also. But after 3-4 hours when I checked for any reply from IRCTC through email, I got e-ticket from IRCTC for Dibrugarh to Mumbai journey. They ignored my intimation mail and booked the flight ticket. Ultimately I requested for cancellation of the IRCTC e-ticket. On 7th january I got refund of only Rs 16, 103 instead of Rs. 26, 553. I am surprised how IRCTC can deduct Rs 10, 450 as for cancellation charge for cancelling one round trip ticket. The details of the ticket given below Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status 1 Mr BANAJIT DEKA Adult [protected] [protected] In Process Can/Mod I demand full refund of the ticket amount, as the mistake was done by IRCTC. Do I need to wait for 3-4 for receiving one flight ticket, that too in uncertainty situation. What is the meaning of "oops connection failure, book another flight".

Sir, This is to report that the IRCTC is not providing the full menu with Tea in trains. In that where as Rs10 are being charged from the passengers for a cup of tea but the biscuits are invariably not provided which is part of the menu. Also the quantity of tea is 75% full. I travelled on 26th Dec by AC 3tier in Alla Hazrat-Bhuj Express and returned on 02Jan15. It is requested that vigilance check on tea bearers is carried out and the services are improved. col alok goel [protected]