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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 428

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C
CHAYAN KANTI PATRA
from Delhi, Delhi
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incredible late of Kolkata Rajdhani (12306)

Address:Hooghly, West Bengal

While coming from New Delhi Railway station train was being late by approx 5hrs. While journey it is also late, expecting arrival to Howrah station arround 10:30 p.m. I have to go to Chinsurah from Howrah station I don't know whether it will be possible for me to go to home by today....
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Pranay Prasoon
from Delhi, Delhi
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No refund even after filing the TDR

Address:Dhanbad, Jharkhand

Hi, I booked a ticket from Dhanbad to New Delhi my PNR number is [protected], DOJ 9th Nov. Out of two tickets only one was confirmed after chart preparation so I filed a TDR for waiting list ticket. I filed TDR two hours prior to the Journey and the IRCTC system allowed me to do that without giving any warning message. Now I received email from them "With reference to refund against PNR Number [protected] with reason After Charting No Room...
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B
bhuvanesh_oic
from Chengam, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REQUEST TO REFUND CASE OF PNR NO.4608911115 - TICKET ID: IRCTC #579155

Address:Vellore, Tamil Nadu

I have booked a rail ticket for four passengers in Rameswaram - Okha Express from Katpadi to Manmad and status on Booking is Waiting List to all the four passengers. Two hours prior to the departure of the train chart was finalised and I received a mail regarding the status of my ticket, in which first two passengers in the ticket got confimed and remaining two passengers stood wait listed. Immediately I have filed a TDR for cancellation...
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V
vamdeo
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket Refund

Address:New Delhi, Delhi

I have Booked a ticket from IRCTC.(PNR number [protected]) the train got delayed by 12 hrs so I filed a TDR for Refund of ticket. Its Been more than a year but I did not receive a single rupee. IRCTC citing the reason that as per letter "DER060214V33306" 'As per chart, passenger has travelled' I have provided the alternate ticket with which i travelled but after that no response from IRCTC. Please Look into the Matter at the earliest...
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J
joohi
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Badly behaved staff and complaint book

Address:Mumbai City, Maharashtra

Our PNR No is [protected], we travelled on 25 Oct from Bareilly to New Delhi on12235 / DBRG NDLS RAJEXP. And here the staff was very very rude and totally unprofessional. I wanted to register a complaint and asked for the complaint book at around Hapur, but the same was not provided. I have to remind the attendant Mr Arvind Pandey ( photo attached) 4-5 times and he didnot get me that. Than some guy ( without name tag) who identified himself...
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A
abhi_fanaa
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of amount deducted o/a waitlisted 2nd ac ticket

Address:Mumbai City, Maharashtra

1. This is in regards to PNR#[protected] and transaction ID[protected] travel date was on 16th november. There were 2 passengers 1st passenger was confirmed and second passenger was on waiting which did not get confirmed. First passenger did ask the ticket checker in train for non travelling certificate but he failed to provide that, stating indian railways does not provide any sort of certificate like this for the tickets booked...
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R
Radha00786
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

how to know the password

Address:Bellary, Karnataka

my user id is Radha00786 but i did not re mind my password, and i also did not remind the answer of the question that asked in forgot password procedure then how to know the password or provide me the password on my email id/ mobile no. chetan.[protected]@jsw.in mobile no. [protected]...
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M
m k aggarwal
from Mumbai, Maharashtra
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tickets confirmation

Address:Gautam Buddh Nagar, Uttar Pradesh

Tickets from new delhi to new jalpaiguri booked on[protected] at 08.20 the day site opened but till today our tickets are on waiting number 3rd, 4rth, 5th & 6th please see why our tickets are on waiting even after two months if this is our system of booking of railways then who we will travel, so please look into this and get confirmed our tickets . our PNR no .[protected] mob .[protected]...
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Address:New Delhi, Delhi

pnr no [protected] retiring room Jammu book for dt. 14.12.14 but system not book romm and deduct payment four time Rs. 272/- Amt is not return till date. pl. arrange to return amt. Rs. 272/- four time. Regards Prakash chand ph.no.[protected]...
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D
Dhirendra Singh Jodha
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

MY 2AC CNF TICKET CONVERTED TO PQWL7

Address:Pune, Maharashtra

I BOOKED 2AC TICKET FROM AJMER TO PUNE FOR TRAVEL ON 7 DEC 2014. THIS TICKET I BOOKED AT PQWL5 AND FEW DAYS AGO IT WAS CONFIRMED BY IRCTC ON WEBSITE AS WELL AS VIA SMS. MY PNR IS AS BELOW S.No. Transaction ID PNR Number Train No From To Date of Journey Reservation Status Date of Booking 1 [protected] [protected] 16209 AII PUNE 07-Dec-2014 Booked 01-Nov-2014 I TRIED CALLING CUSTOMER CARE NUMBERS BUT NO ONE PICKS UP. I SENT...
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A
abhikbiswas
from Mumbai, Maharashtra
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E-ticket Refund not Received

Address:New Delhi, Delhi

I have booked an Online Ticket through the IRCTC Official website Dated 29th October 2014 (PNR no.[protected]. Due to Waiting List the ticket didn't get Confirmed. As according to the Official procedure the Refund should have reflected in my Bank A/C after few days, but it didn't happen. So it is requested to take further action in response of my complaint as soon as possible.Thanking You...
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Address:Ludhiana, Punjab

On 03/12/14 I had tried to book a ticket in train no.19611 from REWARI to FARIDKOT for 07/12/14 in SL class the transaction suspended but the amount Rs.361.24 was debited to my Ac.No.[protected]. Which is wrong so kindly credit my Ac. With the same amount immediately.thanks. Rakesh Malhotra ([protected])....
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P
penumarthysrinivas
from Nellore, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My Hand got fractured due to sudden falling of window .( metal )

Address:Hyderabad, Andhra Pradesh

My name is KIRTI . We were traveling from Secundrabad to Lucknow on Dt : 28/11/2014, by Train no : 12590 . PNR no :[protected], Ticket no : A35347408, A35347409 & A35347410, Coach S9, to attend my brothers wedding at Lucknow . I was sitting on seat no : SU32, suddenly the window came down on my right hand on dt : 29/112014 at around 10 am the pain was very severe, and had swelling on the right hand below the little finger . once i reached...
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K
kosin25
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Did not get refunded amount. Please help.

Address:Pune, Maharashtra

I have cancelled my 2 online train ticket on 24-Nov-2014 but I got refunded amount for only 1 ticket. But for second ticket also it is showing status as refund which is wrong status. I checked my Citi bank debit card transaction which is showing only single refunded amount 1170. S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt( ) Refund.Amt( ) Bank Refund Status Refund...
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A
AASAD66666
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non refund of amount by irctc

Address:Bareilly, Uttar Pradesh

sir. I have cancelled the e ticket of PNR NO, [protected] on 02 December 14 at 10:29hrs. the e ticket was for the train on 23Jan 15. I havent recieved my refund amount yet and its 26 th hour after the cancellation. On the refund status they are showing that the refund is approved but the refund date column is left blank. I feel some technical error has occurred. So I request you to make arrangements to refund my amount of Rs.2950 as...
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wish2all
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR process not functioning well and telling undigested reason

Address:Mumbai City, Maharashtra

HI, This is regarding the closed TDR for PNR - ‘[protected]’ and transaction ID – ‘[protected]’ I have booked two tickets from MADGOAN to MUMBAI – PNR TRAIN FROM TO DATE TIME BOOKED TDR DATE & TIME [protected] 12202 MADGOAN PANVEL 10-Nov-14 1:20 AM 29-Oct-14 09-Nov-2014 10:19:47 HRS [protected] 10104 ...
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J
jibanjyoti das
from Mumbai, Maharashtra
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E-ticket cancelled, not refunded

Address:New Delhi, Delhi

i had booked three e- ticked from MARIANI JN(MXN) to HOWRAH JN(HWH) and detail are given below..
NAME-PRAVAT KU SAHOO, NALINIPRAVA SAHO and SNEHA PRAVA SAHO
PNR no.[protected]
Train No. & Name: 15960/KAMRUP EXPRESS
Date of cancellation-06-Nov-2014 18:58:07 HRS
Cancellation ID: [protected]...
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R
Reetesh Khare
from Noida, Uttar Pradesh
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site crash 15 times

Address:Thane, Maharashtra

कम से कम 15 बार ये हुआ आज.… और अक्सर होता है.… Inline image 1 IRCTC सुविधा कम असुविधा ज़्यादा है और आप लोग टका सा जवाब देते रहना कि बेहतर कर रहे हैं.… कुछ बेहतर नहीं है, सब बदतर है.… IRCTC...
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A
akula subbarao
from Palakollu, Andhra Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount not refunded---for 21/11/2014 transaction--reg:-

Address:West Godavari, Andhra Pradesh

t tried to book ticket for 17256 naraspur express from palakol to secunderabad jn on21/11/2014 subject to condition that atleast one lower bearth but it came not available say yes or no, i said no but the amount for rs 2122 was deducted from my debit card as above to your account noxx0789 from pos irctc i have complained to customer care and was told amount will be refunded in 4to 5 working days but till day amount not refunded how did...
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S
SHAILENDRA PANDEY
from Bengaluru, Karnataka
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AMOUNT DEDUCTED WITHOUT BOOKING RETIRING ROOM VERY BAD SERVICE

SIR FOR PNR NO -[protected] I WAS TRYING TO BOOK RETIRING ROOM IN BANARAS BUT WITHOUT BOOKING RETIRING ROOM AMOUNT deducted from my account. THE STATUS IS NOT BOOKED AND PAYMENT DEDUCTED.MY WHOLE DAY WASTED WITHOUT BOOKING RETIRING ROOM PLS REFUND MY AMOUNT AND IMPROVE THE SERVICE 1 [protected] 0 01-Dec-2014 Not Booked Settlement Requested 30-Nov-2014 2 [protected] 0 01-Dec-2014 Not Booked Settlement Requested 30-Nov-2014 3 [protected]...
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