Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected Sir/Ma'am, I have booked two tickets from NDLS to GWL for 27th Dec 2014 with PNR no :[protected]. Since this train was cancelled itself, I was expecting to have the full refund in my account, but I have not received anything yet. When I talked to customer care, they told me that it was possible if I would have manually cancelled it only in 72 hour. This is something ridiculous where Train cancelled itself, which means I have not used your services for which you have charged me around 2100/-. It just gets me more pain. So please help me in cancelling these tickets and refund me accordingly. I would be highly obliged to you. Please let me know if you need any further details. Thanks & Regards, Vishal Bhardwaj Ph: [protected] PNR: [protected]

sir, my userid;SOUNDAR14 and i got mail from your side reset the password you send password that Srj510, but only three times loged after that its responding please send another password imediately to my emailid;[protected]@gmail.com, please do the favour thanks.

Sir, I Vivek booked a ticket through irctc on date 13th august 2014 in train no. 12423 DBRT Rajdhani in tatkal quota for dated 15 august 2014. But due to train late more than 4 hrs I cancelled my travel and filled TDR on irctc after getting all the confirmations from irctc customer care. At present neither TDR details are being reflected on my portal nor I got my refund till date. So please look into the matter and resolve this issue as soon as possible. My PNR is [protected]. Thank you.

Hi Sir

We have filed TDR on date 15th November 2014
My TDR Status : CR Registered

We are awaiting for the amount to get refund to my account,
I request you Sir to make sure the amount get refund as soon as possible.

Thanks... Here are the details:
PNR Number : [protected]
Transaction ID : [protected]
Cancellation ID: [protected]
Registration No: BEC191114W14549

PNR Number : [protected]
Transaction ID : [protected]
Cancellation ID: [protected]
Registration No: BEC191114W14550

Thanks
Satya

TDR Transaction ID: [protected] Reason: Train Late More than 3 hours and Passenger didn't travel TDR Status: CR-Repudiate I filled the TDR for the below train as it was late by more than 24 hours. But the money was not refunded. Kindly check the detail and make necessary actions. Attaching the filled TDR along with the E-ticket. Train Detail: PNR No:[protected] Train No. & Name: 13132/ANVT KOAA EXP Quota: GENERAL (GN) Transaction ID: [protected] Class: THIRD AC (3A) From:PATNA JN(PNBE) Date Of Journey:21-Dec-2014 To:KOLKATA(KOAA) Boarding At:PATNA JN(PNBE) Date Of Boarding:21-Dec-2014 Scheduled Departure:21-Dec-2014 17:30

Dear sir, I am cancelled three E-tickets on[protected]. But amount refunded for one ticket only. Another two tickets amount not credit in my account. Cancelled tickets ID no-[protected], another ID no-[protected]. Please take action and refund my amount immediately. Thank You

I tried to book train tat al tickets on Dec 31 2014 from Gurgaon to Ajmer for 1 Jan'15 Train name: 12015/AJMER SHTBDI. SBI debit card enabled money Rs 947.47 has been deducted from my account but tickets has not been booked. I again tried 5 times to book for the same train and day, the same thing happened so (5x947.47= 4737.35) has been deducted from HDFC account. 5 transactions Failed. So i would like to request to refund my money into my sbi bank a/c asap. Regards Praveen

I had booked a ticket from KQR TO HWH under transaction id [protected]. As the train was late by almost 6.25 hours, so we decided to cancel our travel plan. I cancelled the ticket but have not received the refund back.The TDR status shows - TDR has been rejected due to - Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY . I have written several mails to TDR in the last one month but have not received any feedback. I have attached the proof of actual delay on that day in the email. On calling the customer care they just ask us to write a mail. I hope through this our problem would be heard and action would be taken care off. Thanks Ashish [protected]

sir I am staying in sirsa, haryana . here the reservation timing from reservation counter is from 0800hrs to 1200 hrs and again from 1800hrs to 2000hrs. because of this we are facing so much inconvenience. Please do something in this regard.

I have recently created an account with irctc and I haven't received any mail to proceed further. I have received my mobile verification code long back but no mail till now. Since my mobile number and mail id is updated in this account i couldn't create any new one. User name : SRI5068 e-Mail id : [protected]@gmail.com

This side renu . i would like to pay your attention towards my complaint . on 28 Dec i went to new delhi railway station to drop my friend at platform and i was totally un-aware about this thing that if we wanted to go at platform for that we need to buy a ticket . there i got one T.C " MR JOGINDER SINGH " AND HIS REGISTRACTION NUMBER IS 13068, He caught me there and ask for ticket to come at platform, when i told him that i was not aware with this things, then he started MIS-BEHAVING with me . You can check the CCTV Footage he was completely mis-behaving and kept asking for money . when i told him that instead of checking other peoples ticket even who are avialable on platform then he threated me and said that i will call lady police and all . this is such a that for just of bludy 5/- inr ticket ladies police will arrest me . anyways i paid 250/- as a charge cause yes there was mistake from my side although i was not aware about that platform ticket things . but still this is really not the way to mis-behave . I WANT ACTION ON THIS, REVERT ME ON MY I.D [protected]@IDIL.COM I AM WORKING WITH INDIA TODAY GROUP

Dear Concern, I have booked 3 ticket from ORAI to YPR, PNR- [protected], Transaction Id - [protected].. I also file the TDR of Rs. 5195. but there is no Reimbursement. I requested to you kindly help me into this transaction and give me the solution asap. I also attached the file. please find the attachment contact to me on [protected]@yahoo.com Thanks & Regards Rahul Shrivastava

PNR number:[protected]; date of journey;27 December, 2014 train no. 22692 train name ; Bangalore Rajdhani express from station SC TO SBC. Complaints. 1. Delay. The train was running 2 and a half hours late. 2. Food served in the train was stale and tasteless. 3. Next day morning tea was served after lot of complaints 4. Bed sheet was used one and not inside paper cover. 5. No hand towel was given. If no action is initiated it will be scaled up to the PMO.

WE HAD CONFIRMED TICKET PNR NO.[protected] AND [protected], BUT TRAIN WAS SCHEDULE IN DIFFERENT ROOT AND THEN CANCELED. WE COTACT OUR LOCAL IRCTC TICKET BOOKER AND STILL SHOWING PROCESSINGFOLLOWING ARE THE DITAILS. DATE OF JOURNEY:27.10.2014 TRAIN NO.16323/SHLIMAR EXP. FROM:VISHAKAPATNAM TO KHARAGPUR. MY CONTACT NO.[protected]

I had booked train ticket from Thane - Udupi for 22-Oct-14 which was on waitlist at the time of chart preparation. On the day of travel once the chart was prepared status of our ticket was changed to RAC . Since we wanted to travel only if we were having confirm booking, i decided to cancel this booking and hence filed TDR before departure of train and approximately 45 mins after chart preparation. On 25-Nov-14 i received a email stating that TDR has been rejected. Since then i have written several emails to Railways enquiry and also i have spoken to many executives over phone without any result. Request you to kindly reopen my case and process refund.

Transaction ID: [protected] PNR No: [protected] Train No./Name: 12488 / SEEMANCHAL EXP Date of Journey: 22-Dec-2014 Date Of Boarding: 22-Dec-2014 Class: THIRD AC (3A) From: ANAND VIHAR TRM (ANVT) To: RADHIKAPUR (RDP) Boarding: ANAND VIHAR TRM (ANVT) Resv Upto: RADHIKAPUR (RDP) Quota: GENERAL (GN) Ticket Type: E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 M SOHIL 21 Male NO CHOICE TDR Entered 2 K NISHA 55 Female NO CHOICE TDR Entered 3 SAZIA 24 Female NO CHOICE TDR Entered Payment Details Payment Option: State Bank of India Ticket Charge: 4605.0 Service Charge: 22.47 Total: 4627.47 dear sir mera yeh bokking ticket tha jo yeh tarin cansal ho gaya karan 18 hr ghanta late tha maine iska tdr file next day kiya tha kirpa kar ke is ka refund hamre bank acount me deposit kara de iska feed back hamre mail per send kar dijyega mera mail hai ([protected]@gmail.com) thanks

1. I had booked two tickets (2AC and 3AC) for my family on Train No. & Name 14056 / BRAHMPUTRA MAIL (Late night train) 2. The 2AC ticket was waitlisted so I booked the 3AC ticket which was confirmed. (Due to some emergency could travel) 3. On 31st October 2014 when I checked the 2AC ticket status it was showing waitlisted. I was unable to cancel the ticket online, so I spoke to IRCTC Chennai and Delhi Customer care they said that I would receive the full refund for my 2AC because my ticket is WL. I was not aware of the ticket getting confirmed nor I did not receive any sort of confirmation from IRCTC through email or SMS, also the train was in the late night, it was not possible to check the status online… 4. I was under the impression that my 2AC ticket amount is refunded, since I did not receive the refund I called the IRCTC customer service to find out the status, they said that my ticket got confirmed at the time of departure, now the amount will not be refunded. I sent out several email to [protected]@irctc.co.in to refund my money but till date my 2AC ticket amount is not refunded…. …. No response from IRCTC… 5. I am taking help from Consumer Forum… It is unfair I am a regular traveller and IRCTC has charged me twice i.e. for 2AC and 3AC for one train

I filed a TDR and it was cancelled saying Invalid TDR Timestmap : CNF Following are the details Transaction ID: [protected] Train No./ Name: 15910/AVADH ASSAM EXP PNR Number: [protected] Date of Journey: 30-Nov-2014 Date Of Boarding: 30-Nov-2014 Date of Booking: 21-Oct-2014 From: BHATINDA JN (BTI) To: DELHI (DLI) Boarding At: BHATINDA JN (BTI) Resv Upto: DELHI (DLI) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Ticket Amount: 600.0 Ticket Type: E-Ticket I followed the TDR rules and it was filed on time. I didnt travelled the train so i should get back my money

Hello Sir, Below is the details of my TDR . PNR : [protected], Train No/Name : 12381 /Poorva Express, From: Howrah To: Gaya Journey Date: 14th Dec TDR Filed on : 15th Dec Reason : Train got derailed near Howrah (Perhaps Lilua). We came to know from enquiry that alternate train was arranged same day at 3 PM, but we chose not to travel on 14th Dec. Hence, I filed TDR and selected Reason For TDR : Train cancelled. Complain: My TDR...

Though I booked two tickets on 14th December 2014 and later I cancelled both Tickets, I got only one reimbursement in my account. My transaction POS [protected] is reimbursed after cancellation. However, POS [protected] though it is cancelled, the cancellation refund is not found in my account. So kindly repay the amount Abraham Mathew