Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

SIR, I TRAVELLDE FROM MALDA TO KAYAMKULAM WITH PNR NO [protected], IN THIS TICKET WHEN I BOOKED THIS TICKET IN WAITING STATUS OF 04 PERSONS, AT THE TRAVELLED TIME ONLY ONE TICKET CONFIRM AND OTHER TICKET ON WAITING AS PER I KNOW INTERNET TICKET CANCELLED AUTOMATIC IF TICKET NOT CONFIRM . AFTER 20 DAYS WHEN REFUND AMOUNT NOT BACK IN MY ACCOUNT I TALK CUSTOMER CARE HELP THEN THEY REPLY I CAN NOT REFUND KINDLY TRY TO REFUND MY AMOUNT I AM NORMAL CONDITION PERSON .I CAN NOT PERMIT THAT AMOUNT TO ADJUST MY PAY if resolve my problem and any query contact no [protected]

Hi Team, Issue1: 3 Years back I created my profile in IRCTC using my company id- leelavathi.[protected]@hcl.in Unfortunately, I forgot the password of my IRCTC Login. I wanted to cancel my booked tickets, I tried for forgot password option, the temporary password is reaching to registered email id. So, I sent an email to " [protected]@irctc.co.in" for cancellation of tickets.But they have not cancelled the tickets and asked me to send a scan copy of my original id proof with registered email id. Because of this, I loss my money. So, kindly take necessary actions on this. Issue2: The registered email id (leelavathi.[protected]@hcl.in) currently not working as I am not with HCL now. So, kindly help me to update my email id, to avoid issue like above. Thanks, Leela

SIR, I HAD BOOKED ONE TATKAL TICKET ON 17.01.2015 FOR POTHIGAI EXPERESS (SANKARANKOVIL TO CHENNAI) THRO MY INDIVITUAL USER ID, I HAVE NOT RECEIVED THE TICKET, BUT THE AMOUNT WAS DEBITED IN MY BANK A/C STILL I NOT YET RETURN THE AMOUNT, KINDLY ARRANGE TO RETURN THE AMOUNTYEARLY AS POSSIBLE. DATE OF BOOKING :17.01.2015 DEBIT AMOUNT :RS.941.24 BANK TRANSACTION REF NO:[protected]GOOLOKSDO TRANSFER TO [protected] SBI IRCTC COLLECT...

Train number 50105 diwa sawantwadi passenger does not have Bogie numbers on it.it has been announced that bogie number D1 will b second from engine.but there is no name plate on it.when i entered it was like general bogie.it was very confusing for passengers to get their seats. Even i had my reservation for my journey, it took half and hour for me to get seat, and that is also not as per my reservation.

I have book two tatkal waiting list ticket at 19 dec 2014([protected]-IRCTC_NEW). I only got one ticket is confirmed, after preparing the chart. So i have to get refund amount of one ticket.The cheque reference number is [protected] . Looking forward to hearing from you. My phone number [protected] Thanks Regards Vinishya

Hi, while booking tatkal ticket, we are facing issue with refresh link. Even though we clicked on refresh it is not giving an option Book Now, but the option is coming when we click on ticket class like SL, 1A, 2A... Thanks and regards, Dasthagiri.

Hi Sir, my cancelled ticket amount ( TDR Filed) yet not refunded. It's Status showing " CR Registered " All the related information is given Below :- Cancellation ID - [protected] PNR Number - [protected] From - ANVT To - PNBE Date of Journey - 12-Dec-2014 TDR Status - CR Registered TDR Filing Date - 12-Dec-2014 22:52:10 HRS Please do the needful Regards

Hi, I had booked the ticket through IRCTC site having PNR No. [protected] and Transaction ID [protected]. As I could not travel, I had registered the TDR on same day within 2 hours of Train Departure. But still TDR status it shows as CR Repudiate and Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF . Please do the needful to get this solved.

Dear sir, I BOOKED 2 TICKETS ON 17TH JAN, 2015. FROM TRIVANDRUM TO MADURAI MY TRANSACTION ID # [protected] AND ID# [protected] TICKET FARE WAS TAKEN FROM MY BANK ACCOUNT BUT I HAVE NOT RECEIVED MY E TICKETS. COULD YOU PLEASE LOOK INTO THIS PROBLEM THANK YOU

I made train reservation from TMQ to MS in train number 16724 to travel on 11.10.2014 under PNR no [protected] (fare Rs 305/-)AND also in train no 12693 from MS to MDU to travel on12.10.2014 PNR no [protected] (fare Rs 315/-) which were cancelled on 11.10.14 and I received SMS that Rs 275/- and Rs 285/- respectively be credited. But till date not done. Kindly do the needful to credit the cancellation amount.

Dear Sir, I, Hitesh Poshia would like submit two complaint against IRCTC for deduct Rs.11.25 extra from my bank account for each ticket booking. To Be more specific, I had booked two railway e-tickets by online ticket booking on www.irctc.co.in Below is my booking details. Transaction ID PNR Number Train No From-To Date of Journey Status Date of Booking [protected] [protected] 19215 BCT RJT 09-Jan-2015 Booked 06-Jan-2015 [protected] [protected] 11006 KJM DR 08-Jan-2015 Booked 06-Jan-2015 Complaint 1 with my username poshia1982. .I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Rs 391.24 (380 Ticket charge + 11.24 Service ) on 06-Jan-2015 for PNR [protected] Transaction Id: [protected] Then the 8-jan-2015 when I checked online banking account statement which says that irctc has deducted Rs.11.25 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets. Here is my account statement. [protected] 06-Jan[protected]Jan-2015) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00KJDNZ0 TRANSFER TO [protected] MINISTRY OF RAILWAYS E 391.24 08-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KJDNZ0Commission of IG00K 11.25 [protected] Complaint 2 with my username poshia1982. .I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Rs 686.24 (675.0 Ticket charge + 11.24 Service ) on 06-Jan-2015 for PNR [protected], Transaction id [protected] Then the 8-jan-2015 when I checked online banking account statement which says that irctc has deducted Rs.11.25 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets. Here is my account statement. [protected] 06-Jan[protected]Jan-2015) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00KJDCD0 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 686.24 08-Jan[protected]Jan-2015) DEBIT ICI[protected]IG00KJDCD0Commission of IG00K 11.25 [protected] My Contact Information IRCTC ID-poshia1982, [protected]@gmail.com, Ph-[protected], [protected]

Sir, i have booked and cancelled two tickets on date 12 jan. 2015...i have paid the amount through payment gateway because i could not find any option to pay by citi union bank, nw my refund history says the amount is refunded to citi and icici bank gateway..my refund id is [protected] and [protected] respectively, can u help me through this issue

I have booked two e- tickets bearing PNR Number: [protected] from Mathura Junction to Mumbai Central, date of journey 9-Jan-2015 train number /name: 12954/AG KRANTI RJDHN At the time of booking the tickets were in Waiting list RLWL 4/RLWL 5, until the last minute of journey the tickets were not confirmed, at last one of the ticket was confirmed but the other was still in waiting list. So, both the passengers did not boarded the train and travelled by air, i can produce the e ticket of the flight as well. I filed the TDR on same date i.e 9-Jan-2015, but the current status on irctc.co.in shows (Invalid TDR Timestmap : RAC/WL). I don't understand that if Railways don't want to refund the money for actual purpose than why this TDR system been in place. Kindly look into the matter. Thanks Akash Singhal +91-[protected] akki22.[protected]@gmail.com

Hi, I was trying to book tickets on IRCTC (on Date - 20/11/2014) for my parents journey from Mumbai CST to Nagpur for Journey date[protected]. In first attempt my transaction failed and ticket was not booked but amount Rs.657.49/- was debited from my debit card. In the second attempt my ticket was successfully booked and again same amount was debited from my debit card (SBI Debit card in the name o[censored]lhas Sule). I took up this matter with IRCTC and mailed them providing all the relevant transaction details and in reply they asked to provide bank statement. Then I took up the same matter with bank and verified on their end whether the amount is paid twice to IRCTC and they confirmed that same amount is paid to IRCTC twice one for successful and one for failed transaction. I then provided IRCTC the bank statement which has two entries of same amount, but they haven't responded me on this matter and i am still awaiting their response on this issue. I kindly request you to take up this matter with IRCTC and help me resolve the same and get me back my money. Failed Transaction Details 1) *Transaction ID:* [protected] 2) *Transaction ID:* [protected] Bank Transaction Details It has two transaction one successful and one failed one 1) POS[protected] 2) POS[protected] I have booked the ticket from my IRCTC User id (ksule) Regards, Kalpak Sule Cell :- [protected] E-Mail :- [protected]@gmail.com

To: Dear respected Minister of Railways - Sri Suresh Prabhu, To: Dear respected Minister of State of Railways - Sri Manoj Sinha... Hi, I am Sanjay Kumar. On 1/Dec/2014, I booked a ticket from irctc site where the travel date was 26/Dec/2014. The transaction ID is [protected] and PNR is [protected]. At the last moment (around 3 hours before departure time of the train), it was updated on the trainenquiry.com that this train got cancelled. It was very inconvenience to me & my family but we could not able to do anything and my plan got changed. Now, considering that as the train has got cancelled and as I had booked this ticket from irctc site, I assumed that the refund would be automatic and would be credited in my a/c. Today when I checked my a/c, I found that there is no such credit. Then I contacted irctc customer care. There, I was informed that even the train got cancelled I should had either cancelled this ticket or should had filed TDR for the same within 3 days of the scheduled departure of the train. I would like to ask few questions from both of you - • I would like to know that why not the refund should be automatically transferred to the corresponding a/c in case train is cancelled and ticket booking is done via irctc site? • I would like to know that why I should initiate for ticket cancellation or TDR if there is no use of that ticket once the train got cancelled? • I would like to know that why not the refund should be automated even there is no fault of passenger in cancelling the train? • I would like to know why there is restriction of filing TDR within 3 days in case train is getting cancelled. Please note that passenger already have a lot of inconvenience when any train got cancelled. And it further frustrates the passenger by putting so much unwanted rules & regulations for refund. And that too without any proactive information sharing from Indian Railways side. Looking forward for your response here. Regards Sanjay Kumar

I have booked a tkt form Tirupathi to Annavaram for travel on[protected]. The PNR No was [protected] for 4 tkts. However upto the departure no tkt was confirmed. The tkts were in Wait List. However at the last moment one tkt was moved to RAC. We have cancelled the tkt on 13.12.2014 it self. We have filed TDR also. On verification from the site it was noticed that, C R was registered for passenger 1 and cancelled for passenger 2. passengers 3 and 4 was as booked. We have not yet received the refund amt. We request you to kindly look into and process the refund amount through our bank account immediately. Pl do the needful. B Sreenivas Rao [protected]

Dear Sir/M'am, This is with reference to the cancellation of Kolkatta mail which was scheduled to depart at 21.25 from CST (Chattrapati Shivaji Terminus), Mumbai on 26th December'14. The train was cancelled without any prior intimation or information. On 26th December'14 at 17.00 hrs we co-incidently discovered about the cancellation of the train and in tremendous pressure had to hunt for alternate arrangements as our booking was for 13 persons and 4 kids below 5 years. Our PNR numbers are as follows & photos attached for your reference - 1. [protected] - CSTM to Jabalpur 2. [protected] - CSTM to Pipariya 3. [protected] - CSTM to Jabalpur We were going on a vacation and hence had to pay a unreasonable price for alternate bookings. We waited for the refund to reflect in our account but even after 15 days it did not reflect hence, we checked with railway inquiry about refund, we were denied since we did not file a TDR for the cancellation. The train was cancelled by Indian Railways, we were the ones who faced the hurdles and again we are asked to file a TDR??? I fail to understand for what reason??? Kindly arrange to pay for the refund at the earliest. Regards, Mayur Parekh +91-[protected] +91-[protected] +91-[protected]

Dear Sir/Mam : I filed a TDR against my ticket with PNR number [protected] on 30th December. Since then it is showing the status as "CR registered". i dont know what does it mean. Also i am not getting any update regarding that. It is clearly written that TDR issue will be solved in next 10 days after filong TDR. Kindly Solve it asap and refund my money.

I was trying to book Tatkal ticket from Pune to Bina on 15 Jan 2015 at around 10 AM, but everytime IRCTC server showed the error "You are permitted only 2 Tatkal tickets between 10 AM to 12 PM per IP address". I have not booked even a single ticket even in the last one month, but still it is showing the error. Even at around 10:01 AM waiting list reached upto 50, as a result couldnt get any ticket. I am pissed off by the services of IRCTC. Please fix this error asap.

Dear Sir, We were traveling in 3AC from Ujjain to Jabalpur on 24/12/2014. A vendor carrying mineral water and cold drinks was selling indide the 3AC compartment. We purchased 2 fruit juice packs and one bottle of mineral water from the vendor. The prices on all these packs were deliberately removed by the vendor and he charged INR5.00 more than MRP for each item we bought. When I complained, he told us that his shop in inside the Ujjain station platform. I mentioned this to Railway station master at Ujjain but his staff was totally non-cooperative in registering the complain. Our train was about to depart but they wanted me to go insude their office to make a written complaint. I requested them to come along with me near to the 3AC coach but they refused. The officers name was Mr Pankaj Singh Kushwah. Please do the needful. Regards, Dr Abhinav Sinha