Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked my ticket vide IRCTC User ID - sug1502 Booking date [protected] Transaction ID: [protected] ticket details Passenger: Giri Pallavi /Age 21/Female PNR Number: [protected] Train : 12897 PDY- BBS Express Journey date[protected] Quota Tatkal. But the train was cancelled due to HUDHUD cyclone i suffered lot, any how i came VSKP by next day by another train. Due to Power cut and non availability of net near about 15 days at VSKP i could not cancel my ticekt or frame the TDR within the schedule time. after restoration of the power and net i was applied for cancellation through IRCTC in response to my message IRCTC given one ID for further correspondence i.e. [ IRCTC#545209] but till date there is no response or refund of my amount. As i am a student kindly request you to please consider my grievance and arrange for payment of my refund amount. with lots of hope and expect no further my again any plea you will take necessary action

While booking tatkal ticket through IRCTC I encountered an error "You are permitted only two ticket between 10 AM to 12 PM as per the IP address". I am a normal user of IRCTC & I haven't booked any tickets (normal or tatkal) in the past 15 days. I tried booking tatkal on very first attempt. Few days earlier also I have faced such issues that is something which is really unacceptable. I generally use my personal handset to book tatkal ticket. Log in ID : AKJMEHTA Kindly resolve this issue on priority.

Dear Sir/Madam, Please find the following details which is not following properly in YESHWANTPUR RAILWAY STATION & they are cheating customers during leaving their vehicles in parking area., 1. Demanding extra charges while recieving the vehicles after parking, 2. Parking reciept not provide while recieving vehicle. 3. Parking charges notice board / display board not mention in all the location. 4. Irrespectively behaviour to the customers the above said list are true & this is happening today morning while taking my vehicle i already registered the complaint Reg No:095922., kindly help to the public to avoid above said nuisance Thank you, Your's Faithfully Shankar GM

Hello, My father booked an IRCTC ticket via a travel agent. The first attachment is the softcopy of the ticket sent by him to me. Once I checked the PNR generated on the indianrail.gov.in website, it popped up with a message that " FLUSHED PNR / PNR NOT YET GENERATED" . The screen shot of the message is also attached with the mail. Please look into this and inform what can be done regarding this. Regards, Vineet Pandey....

while booking tickets online the transaction got hanged after 3D pin secure id submitted amt debited from ICICI Bank Credit card through transaction authorisation number 699650 on 18.12.2014 for the value 191.24 ticket booked from madurai to chennai Ticket PNR number not generated and the amount got debited from my credit card to IRCTC pl look into this and get my amt credited back to my credit card

Dear sir/madam As per the complaint i forget my irctc login password. Kindly reset my password my name is kiran gurunath revanakar s/o gunrunath revanakar # 436 tejswinagar kalagatagi raod dharwad 580002 email ID [protected]@gmail.com Mb No [protected]

On 18 December-2014 morning @ 10.00AM, we had Login our IRCTC account for Tatkal Ticket Booking from Patna to Ahmedabad in Azimabad Exp. After feeding all details, while booking the message appears "YOU ARE PERMITTED ONLY 2 TATKAL TICKETS BETWEEN 10AM TO 12 PM PER IP ADDRESS" Whereas we have not booked any tickets from my IP address. There is no transparency in Indian Railways. Finally we didn't got tickets. Within 2-3 minutes after opening of tatkal booking all tickets has been sold out. How it is possible? Krishna

Narayanan Ramanujam <[protected]@gmail.com> 9:49 PM (4 hours ago) to ticketadmin Dear sir, Kind attn.TDR Team, Ref: Date of Booking 8/12/2014, D.O.Journey:10/12/2014 Ref:PNR Number [protected]/Cancellation Ref.No.[protected] dtd.10/12/2014. I had booked the Train Ticket from Chennai Central to Coimbatore thro.Kovai Super Past Express Train on 10/12/2014 but due to unavoidable circumstances I missed the train and I did not travel on that date.the same day I cancelled the Ticket.through TDR and got the Cancellation Ref.No..[protected] dtd.10/12/2014.But as off now I did not received the Cancellation Refund amount.till date.More over I have recd. the System generated mail dtd.16/12/2014 stated that the Refund amount was credited through opted payment gate way for Rs.90/=.But after verified My Bank Account Statement, since no such amount has been credited into my Account till date.Hence I request you to kindly credit the necessary Refund Amount at the earliest. Thanks and Regards, R.NARAYANAN 33(9) NAGESWARA COLONY, THIRUVALLUVAR STREET, VILLIVAKKAM, Chennai-49. Cell No.[protected].

This is reference with my below mentioned cancelled ticket [protected], as the ticket has been cancelled on the same day on 9th Dec, but still refund has not been transferred in my account yet. for complete details i confirmed with airline and irctc executive also. executive told me that your amount will disburse in your account till 12th dec. but this is 16th dec. please do the need ful.

Dear sir, i have booked a tatkal ticket using irctc. i have booked ticket on date 16/12/2014. i have to book ticket for 17/12/2014 instead of i got booked ticket for 18/12/2014 for ac-3tier. since the tatkal is not allowed for 2 days adwance booking. so how would i got booked for date 18/12/2014. Right now i have cancel the ticket and i want my money back. details are giver below irctc id- aakash9729 pnr no.-[protected] train no.- 18238 date of booking-16/12/2014 transaction id- [protected] journey- from bhopal to raipur plz reply me soon...

I had booked my season ticket for first class from Kalyan to Dadar on 17 Oct, 2014, as per following details: Name: Richa Sarode Ticket valid from 21 Oct 14 ID card no. 94JSAK105A STR No. : 9588B3I002 I have not received my pass till date. I have been constantly following up with irctc, and the email is just forwarded to the courier agency and there has not been any action till date. I even requested irctc to issue a duplicate pass, but the same was also not heard. I have been travelling with print out of ‘booking history’ from my irctc account and the email communication. Today it was very humiliating for me, when ticket checker asked me for the ticket and I showed her above documents. She still took me to Dadar office and the officers there were asking me only that what action I took if I did not receive my pass till date. It was too insulting for me despite of the fact that I have paid for my travel in advance to Indian railways. I am so embarrassed to take the same train tomorrow morning as all the passengers saw this, and would have thought as if I have been travelling without ticket all these days.

i[srikanth] have booked tickets for fours passengers from nellore to visakapatnam pnr no:-[protected] and also return jouney for same passengers from visakapatnam to nellore pnr no:-[protected] booked on 09Dec2014, time 14:47:08 HRS due to some reasons i cancelled the tickets on the date 11Dec2014, time 19:10:52 HRS but money was not refund to my account still now so, please refund the money as soon as possible

As my part no is [protected] coach b3 bearing seat nos 33, 34, 39 respectively have ordered 6 veg thalis for which each thali they have charged Rs 90 nd took 940 Rs on the whole but according to standard rates of irctc each mobile thali cost Rs 50 .As we enquired officals regarding this issue they told dat v r providing good quality and hygienic food and so v r charging exexcesexcess

Refer PNR No [protected], I was sent the mail for File the TDR or cancellation the tickets on [protected]@irctc.co.in & [protected]@irctc.co.in on 04th Dec 2014 before departure the train as advice by IRCTC Customer care executive Due to cancellation the ticket / filling the TDR was not possible in my login on 04th Dec 2014 Mail recevied on same dated 04th Dec 2014 from [protected]@irctc.co.in with refrence no (Ticket ID # 602309) As I have no response received again I was called to Customer Care, as adviced by care executive I was sent mail to [protected]@irctc.co.in also Without any fault there is no chance to reject the TDR Please check the status and release my refund at the earlierst and further query please call on my mobile no[protected] Thanks Manish Jain User ID : MANISHBWR Mail ID : [protected]@shreecementltd.com

Dear sir/madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This is with reference to the cancellation of e-ticket, As per the IRCTC rules there should have been a deduction of Rs. 90 if the cancelation is done in more than 24 hours for 3Tire AC. But instead 25 % of the charge was deducted when the ticket was cancelled even when the cancellation was done less than 24 hrs. Details of the ticket is as follows: Name: Arpita Biswas Age: 28 yrs. PNR: [protected] Train : Amravati Express (18048) Below mentioned is the clause for Refund policy- Cancellation before Chart Preparation:-All refund will be processed as per Extant Railway Rules: Cancellation Charges:-The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:-For cancellation of confirmed tickets more than one day in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel as follows:-Flat Cancellation charges per passengerClass of your ticketRs.120/-AC First/Executive ClassRs.100/-First Class/AC 2 TierRs.90/-AC Chair Car/AC 3Tier/AC 3 EconomyRs.60/-Sleeper ClassRs.30/-Second Class For cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you, subject to flat minimum cancellation charges for each class.For cancellation of confirmed tickets less than four hours before the scheduled departure of the train and upto the prescribed time limits as mentioned below, after actual departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to flat minimum cancellation charges for each class.

Soon after filing the complaint I got a call from mobile no [protected] asking me to furnish the details of my Debit /ATM card so that I can get the refund as per complaint within 24 hrs. I denied to furnish the same and was told that money cant be refunded without furnishing the ATM detail.(call at around 0855PM). Again at 0933 PM I received a call from the mob no [protected] pretending to be Senior Officer of TRCTC insisted me to furnish the same and letter on started threatning me about knowing my bank account details through my PNR no. He started abusing me fornot giving details of ATM. It was really disgusting. Please look in to matters as many of customers like us might have been cheated in past and must be going to be cheated in future.

Dear sir/ madam, I have booked a ticket vide PNR no [protected] but due to waitin g list I travelled by Tatkal ticket on the same date and filed TDR for the mentioned PNR. But till today I have not re.ceived any refund for the same. DEEPAK KUMAR AMBASHTA ASSTT MANAGER SBI AURANGABAD BIHAR-824101 Mob [protected] PAN NO- AFNPA2091r

I forget my irctc login id and passward. Even i could not make new irctc id because my mail id and phone no is already used in old irctc id. So kindly send me my irctc login in my mail or phone no. I shall be very grateful to you fr this. My mail id is mantu.[protected]@gmail.com and phone no. Is [protected].

The following TDR was registered within the time stamp but IRCTC once again has refused for the refund by giving a false reason.This is the second time it has happened. Please help me out. Transaction ID: [protected] Train No./ Name: 11124/GWL BJU MAIL PNR Number: [protected] Date of Journey: 04-Dec-2014 Date Of Boarding: 04-Dec-2014 Date of Booking: 03-Dec-2014 From: KANPUR CENTRAL (CNB) To: SIWAN JN (SV) Boarding At: KANPUR CENTRAL (CNB) Resv Upto: SIWAN JN (SV) Quota: TATKAL (CK) Class: SECOND AC (2A) Ticket Amount: 1400.0 Ticket Type: E-Ticket Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 05-Dec-2014 11:10:18 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: EAST CENTRAL RAILWAY (EC) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY Thanks &regards, Supreet Shukla.

This is regarding the TDR I filed on 30th August 2014 because the train arrived at kanpur central four hours late than the scheduled time. However irctc refused my refund giving the reason that train was NOT more than three hours late. I have complained to irctc four times but they have not replied. All the related details are mentioned below. Transaction ID: [protected] Train No./ Name: 02112/LKO LTT AC SPL PNR Number: [protected] Date of Journey: 30-Aug-2014 Date Of Boarding: 30-Aug-2014 Date of Booking: 23-Aug-2014 From: KANPUR CENTRAL (CNB) To: LOKMANYATILAK T (LTT) Boarding At: KANPUR CENTRAL (CNB) Resv Upto: LOKMANYATILAK T (LTT) Quota: GENERAL (GN) Class: FIRST AC (1A) Ticket Amount: 3685.0 Ticket Type: E-Ticket Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 30-Aug-2014 18:28:30 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: DCR050914W13094 Repudiate Date: 24-Sep-2014 Reason for Repudiate TDR: Train NOT more than 3 Hours LATE Thanks & rgrds, supreet shukla.