Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir, I had booked tickets from YPR to RJY (PNR[protected]. Since the chart was prepared, I couldn't cancel it online. It asked me to 'file TDR'. When I went to File TDR, I get a message "After charting all passenger in waitlist so PNR will be drop and file TDR will NOT be allowed." Could you please clarify the same and let me know how do I get my money refunded? Thanks & Regards, Shamima.

Sir, I filling TDR 03-12-14 My PNR Number-[protected] Train Name- Shangh Mitra Express (12296) Transaction ID - [protected] From Patna To Chennai (Ctl) Date of journey 03-12-14 Date of Booking 22-11-14 GENERAL QUOTA TDR Filling reason --Train missing and Passenger Not Travelled. Please Sir Refund My Money immediately

Train No./Name - 12310/RJPB Rajdhani on date 12/01/2015 from new delhi to patna. I booked ticket three times in rajdhani on the above mentioned date but each and every time i never got at least any one lower birth as you can see in below attached ticket the passenger is senior citizen and also suffering from heart related disease. Most important thing is when i booked the ticket the birth availability was 101 available so my concern is there is no any lower birth among 101 seats. IS this your birth allotting system? This type of rough/cheap/meaningless/uncultural facility provided by IRCTC will not be acceptable. IRCTC needs to change its berth allotting system age wise. As you can see in attached ticket F26 is getting middle birth and M62 is getting upper birth, no one can appreciate this kind of system.

I was doing an online reservation for Janshatabdi Express (12058) from SASN (Sahibzada Ajit Singh Nagar) to SZM(Subzi Mandi) through my Canara Bank debit card through Canara Bank portal through the official IRCTC site (irctc.co.in). They deducted Rs156 from my balance but I didnt get my ticket.. the transaction online id was https://securepg.fssnet.co.in/pgwayc/gateway/payment/router.jsp?PaymentID=[prote...⇄ ... please help... my irctc account name is axisq1w2 . The ticket was not booked but my bank balance was deducted. please see into this.. Joydeep Chakravarty ([protected])

I was doing an online reservation for Janshatabdi Express (12058) from SASN (Sahibzada Ajit Singh Nagar) to SZM(Subzi Mandi) through my Canara Bank debit card through Canara Bank portal through the official IRCTC site (irctc.co.in). They deducted Rs156 from my balance but I didnt get my ticket.. the transaction online id was https://securepg.fssnet.co.in/pgwayc/gateway/payment/router.jsp?PaymentID=[prote...⇄ ... please help... my irctc account name is axisq1w2 . The ticket was not booked but my bank balance was deducted. please see into this.. Joydeep Chakravarty ([protected])

IRCTC website doesn't work properly. Many times there is problem in signing in. Also it says many times that the connection has timed out even after doing it very fast. It displays 'the connection has timed out' every time after clicking on option 'make payment'. It becomes very irritating to fill all the details again and again due to this IRCTC.

Hello IRCTC, Look into my case where in one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands... What is this? My PNR is [protected]. I filed a TDR against this PNR as I didn't travel on that day. I filed TDR within the time limits ( I received a confirmation mail from [protected]@irctc.co.in stating the same). But your CS agent is stating that Railways has rejected the case stating that I didn't file TDR in the time limits (What is wrong here: Your mail or Railways). When I tried to contact your customer care for the same, one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands. Whom should be approached to solve this problem? As a ticket booking agent, is it not your responsibility to rectify the problem with the railways? What is the kind of Customer support team that you have? They are not bothered to listen to customer complaints. Rather their tone is so rude that a customer can't call the again. Please look into this major issue.

Dear sir, I have booked E-tickit for Pune to jaipur on 23 Dec 2014. Its Transaction ID no is [protected] Transaction date 23 Dec 2014. That time payment should dedected from my A/C, but not booked e-tickit . also not given PNR no.. So kindly request to that please refund my e-tickit amount Rs. 2585/- as soon as posible. Thanks with regards. Narayan singh Chauhan [protected]@gmail.com

I had the unfortunate travel in the train on saturday. The train number was 12686 chennai superfast express. We were in a reserved compartment travelling from Mangalore to Chennai. The allotted number of the compartment is 8. But there were nearly 20 people. All the persons who had seasons tickets etc entered reserved compartments and took our seats. When a complaint was given to the TTR, he dint respond to us. He was supporting them. How...

Hello Sir, On 14-Dec-2014 05:05:32 HRS I filed a TDR for cancellation of ticket dated 14-Dec-2014 before 5 hrs. But still their is no refund for this. Please have a look on TDR details and let me know when should I get a refund of that. TDR Details Reason For TDR: Passenger Not Travelled. TDR Status: CR Registered Registration No: DCR201214W33257 TDR Zone: CENTRAL RAILWAY (CR) Cancellation ID: [protected] TDR Filing Date: 14-Dec-2014 05:05:32 HRS I have file TDR against this. Transaction Details PNR Number: [protected] Ticket Type: E-Ticket Transaction ID: [protected] Date of Journey: 14-Dec-2014 Boarding At: VARANASI JN (BSB) Resv Upto: MUMBAI CST (CSTM) Ticket Amount: 1785.0 Train No./ Name: 11094/MAHANAGARI EXP Please do the need full and let me know when I am going to get the amount.

Someone booked ticket giving reference of my cell no. upon intimating IRCTC to cancel the ticket they did not respond in positive way. Their careless attitude motivate people for bogus reservations. Please cancel the ticket PNR no. PNR:= [protected] The act is illegal and I have also submitted complaint in consumer forum. The respondents of IRCTC were Sonali Bansal and Amrit Pal Singh. If you do not cancel the ticket who used my cell no. I am definitely challenge it in consumer forums as case against IRCTC. This is for your kind information.

On[protected], i was booking my ticket from ndls to ghy on north east express. The transaction id is [protected]. The amount of 1893.92 is debited from my sbi account... I used my debit card on this transaction. Aftr debiting balance from my account.. It showed the message that the transaction is cancelled. Its emergency for me to book the ticket... Plz refund the amount as early as possible. Itz 25 hr left but yet refund didnot made.. I tried to contact with care or irctc and on customer enquiry but no one pick the call. Two tymes they rejected my call.. Plz refund it fast.

Respected sir, I did not give my pan card number anywhere irctc. But my pan card number and ask them to remove it so wrong irctc recorded. Name and address of the user wish to express my PAN card. Angakumar [protected] [protected]@yahoo.in

Hello IRCTC, I filed a TDR for my ticket - PNR [protected]. My reason is 'passenger not traveled' but after filing when I checked the reason has changed to 'party partially traveled'. The train has not even departed yet. And I filed this TDR 2 hours before departure timing. Please let me know how to go about this and how soon will I get my refund as I am not traveling on this ticket at all today.

Dear Sir, It is to your kind information that i forgot my user id if irctc and account, hence look into the mater seriously and kindly be inform me the user id through email to my email id ([protected]@gmail.com) at the earliest please, Regards, Priyanka V

I have a user id on irctc website 'shajanniji'. I tried to reset the password and even after entering the correct answer to the security question but still the website says the answer is incorrect. Please send the password reset link to my email. Thanks, Niji

I have booked my ticket vide IRCTC User ID - sug1502 Booking date [protected] Transaction ID: [protected] ticket details Passenger: Giri Pallavi /Age 21/Female PNR Number: [protected] Train : 12897 PDY- BBS Express Journey date[protected] Quota Tatkal. But the train was cancelled due to HUDHUD cyclone i suffered lot, any how i came VSKP by next day by another train. Due to Power cut and non availability of net near about 15 days at VSKP i could not cancel my ticekt or frame the TDR within the schedule time. after restoration of the power and net i was applied for cancellation through IRCTC in response to my message IRCTC given one ID for further correspondence i.e. [ IRCTC#545209] but till date there is no response or refund of my amount. As i am a student kindly request you to please consider my grievance and arrange for payment of my refund amount. with lots of hope and expect no further my again any plea you will take necessary action

While booking tatkal ticket through IRCTC I encountered an error "You are permitted only two ticket between 10 AM to 12 PM as per the IP address". I am a normal user of IRCTC & I haven't booked any tickets (normal or tatkal) in the past 15 days. I tried booking tatkal on very first attempt. Few days earlier also I have faced such issues that is something which is really unacceptable. I generally use my personal handset to book tatkal ticket. Log in ID : AKJMEHTA Kindly resolve this issue on priority.

Dear Sir/Madam, Please find the following details which is not following properly in YESHWANTPUR RAILWAY STATION & they are cheating customers during leaving their vehicles in parking area., 1. Demanding extra charges while recieving the vehicles after parking, 2. Parking reciept not provide while recieving vehicle. 3. Parking charges notice board / display board not mention in all the location. 4. Irrespectively behaviour to the customers the above said list are true & this is happening today morning while taking my vehicle i already registered the complaint Reg No:095922., kindly help to the public to avoid above said nuisance Thank you, Your's Faithfully Shankar GM

Hello, My father booked an IRCTC ticket via a travel agent. The first attachment is the softcopy of the ticket sent by him to me. Once I checked the PNR generated on the indianrail.gov.in website, it popped up with a message that " FLUSHED PNR / PNR NOT YET GENERATED" . The screen shot of the message is also attached with the mail. Please look into this and inform what can be done regarding this. Regards, Vineet Pandey....