Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked a Tatkal ticket on 03-Jan which is automatically cancelled because it is in waiting till the time of chart preparation. I have booked ticket with my ICICI debit card and select the option of CITI bank payment gateway. Now in my IRCTC account it is showing that amount is refumded to CITI bank. Please help me getting money back. Below are mentioned details needed:- PNR No: [protected] Train No./Name: 11077 / JHELUM EXPRESS Date of Journey: 04-Jan-2015 From: PUNE JN (PUNE) To: BHOPAL JN (BPL) Transaction ID: [protected] CancellationID /RefundID- [protected] Refund Date- 06-Jan Thanks, Samarth Jain [protected] er.samarth.[protected]@gmail.com

yesterday i register my irctc account but i delete my otp by mistake, which was sent to my mobile. It was important to verify. I didn't delete my email otp but delete the otp message on my mobile no. I don't know the password and i am first time user. So please send otp to my mobile again or delete the account, then i would be able to make a new account. My mobile no. Is [protected] and user id is mohdaadil2

Dear Sir/Madam, I had booked a ticket from JAISALMER (JSM) to JODHPUR JN (JU) journey date 1st Jan2015, but the train got late from more than 3 hours. and we need to catch the next train fron jodhpur and we will not able to catch same if i travel by this late train so I had filed the TDR on the same day[protected]at (TDR Filing Date: 01-Jan-2015 09:23:05 HRS ).The status of TDR showing CR Repudiate. can you tell me when can i get my refund from IRCTC. Transaction ID: [protected]Train No./ Name: 14809/JSM JU EXPRESSPNR Number: [protected] Date of Journey: 01-Jan-2015 Date Of Boarding: 01-Jan-2015 Date of Booking: 28-Dec-2014 From: JAISALMER (JSM)To: JODHPUR JN (JU)Boarding At: JAISALMER (JSM)Resv Upto: JODHPUR JN (JU)Quota: GENERAL (GN)Class: SLEEPER CLASS (SL)Ticket Amount: 140.0Ticket Type: E-Ticket Passengers Details NameAgeGenderStatusCoach IDBerth No/ WL No ANWESHA PADMAWA 7 Female CNF S1 48 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.TDR Filing Date: 01-Jan-2015 09:23:05 HRS TDR Status: CR RepudiateCancellation ID: [protected]TDR Zone: NORTH WESTERN RAILWAY (NW) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY Transaction ID: [protected]Train No./ Name: 14809/JSM JU EXPRESSPNR Number: [protected] Date of Journey: 01-Jan-2015 Date Of Boarding: 01-Jan-2015 Date of Booking: 28-Dec-2014 From: JAISALMER (JSM)To: JODHPUR JN (JU)Boarding At: JAISALMER (JSM)Resv Upto: JODHPUR JN (JU)Quota: GENERAL (GN)Class: SLEEPER CLASS (SL)Ticket Amount: 1100.0Ticket Type: E-Ticket Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.TDR Filing Date: 01-Jan-2015 09:20:09 HRS TDR Status: CR RepudiateCancellation ID: [protected]TDR Zone: NORTH WESTERN RAILWAY (NW) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

Dear sir, We had book train ticket through irctc vide PNR No - [protected] for 6 person booking My father 67 year old my self, my wife and my three children. The booking amount was Rs 1587 and taxes extra. We are waiting for travel from Nagpur to Champa from Gondwana express. That day we are comes from hydrabad to nagpur early morning at 9:00am and observed that gondvana express is near about 12 hour late.Hence we takes normal ticket from Nagpur window vide ticket no Y 11490376 & Y11490377 from nagpur to champa and paid penalty in Train no 1129 ( Ajad hind express). We have already lost naer about 2500 Rs as penalty. for travelling from nagpur to champa. What is rule of indian railway that his train was late by 19 hours and we have suffed lot by travelling by another train ajad hind expess and paid penalty and you are not paying my full amount which is filed TDR on 31.12.2014. Hence you are requested to paid my full amounrt as we are not travell any person from gonvana express on that train was near about 18 to 19 hour late. Please made justics to indian consumer as they are trust in indian railway. Regards, D K Mourya Mob No-[protected] NTPC, Jamnipali Korba (CG)

Dear Sir, This is to inform you that with reference to refund against PNR Number [protected] an amount of Rs. "200" (i.e only 50% refund) was confirmed by the concerned zonal railway office.However, you may be informed that I had CNF tickets [PNR Number [protected]] for my travel to Ahmedabad from Surat on 24 Dec, 2014. Since this particular weekly train [Surat to Mahuva/Bhavnagar SF Express] was delayed (till 14:20 hours unconfirmed), we had to cancel this ticket. Then we had to manage our travel to Ahmedabad with unreserved ticket. We were very disappointed by the railway station management that morning.I will appreciate that the concerned zonal railway office honours me Full Refund of the CNF ticket booking amount of Rs.400 for the PNR Number [protected]. Your response to my grievance needs urgent attention for further appreciation. Thanks & Regards, Mukesh C. Modi Reach:(+91)[protected] E-Commerce Business Advisor Travel Planner

Sir,
I want to say that I booked a ticket for Renukoot to Umbala travelled date[protected] but due to late coming of train and wrong information of exp. arrival time I missed this train. After coming at home I have filed TDR against this ticket on same day but there was no refund on this ticket till now so I am requesting you to look into this matter and Refund as soon as possible. I have continued my journey on next day by same train.
I am attaching both PNR No, Tx Id and Id proof for this matter.
1-PNR Number [protected] for reason "Passenger Not Travelled.", has been received and the Reference No for this is :[protected] (TDR File) By IRCTC

2- PNR Number [protected]Tx-[protected] for TDR
3-Next Day Journey Ticket PNR No-[protected] and Tx[protected] on my Brother in law Id Derabassi.
Vidya Sagar
Jr-251 Hindalco Colony
Renukoot
Ph-[protected]/[protected]

During the festival times, all the transactions are failing, It must be because of corruption by some IRCTC officials, railways officials, and ticket brokers...I ask for independent inquiry in this issue. I am going to write directly to Prime Minister and Rail minister, If proper inquiry is not conducted..Here, Railway Ticket bookings have become most corrupted one, benefiting above said groups..

Dear Sir, I, Ms.Chinu would like submit a complaint against IRCTC for deduct Rs.11.25 extra from my bank account. To Be more specific, I had booked two railway e-tickets of Transaction ID-[protected], PNR Number-[protected], on 3rd Jan 201r by online ticket booking on www.irctc.co.in with my username chinu_2979. .I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Ticket Charge: 260.0 Service Charge: 11.24 Total: 271.24 Then the 5-jan-2015 when I checked online banking account statement which says that irctc has deducted Rs.11.25 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets. Here is my account statement. 1. 03-jan-2015 TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki 2. 05-jan-2015 DEBIT ICH[protected]IG00KBSAF1Commission of IG00K My Contact Information IRCTC ID-chinu_2979 prince.[protected]@gmail.com Ph-[protected], [protected]

INDIAN RAILWAYS USUALLY DONT CARE FOR AN INDIVIDUALS TIME . TRAIN NO: 12303, POORVA EXPRESS, TRAVELLING FROM HOWRAH TO NEW DELHI DATED 09/01/2015 GOT DELAYED BY 16-17 HOURS . IS WAS REALLY INCONVENIENT AND MOST OF OUR PLANS GOT CANCELLED DUE TO THIS IRRESPONSIVENESS OF RAILWAY AUTHORITIES . THEY SHOULD ATLEAST CARE TO INFORM THE PASSENGERS ABOUT THE REASON FOR THE DELAY .

I had booked 3rd AC ticket for two persons (PNR No. [protected]) to travel from Delhi to Ajmer by Train No. 12414 (DOJ: 06.01.2015 at 0425 hours). However on reaching the station I found that the train was more than 3 hours late (actually 5 hours). As my father-in-law had expired at Ajmer I made alternative arrangement to travel by bus and filed online TDR on 06.01.2015 at 0351 hours I.e. well before departure of train. But I have received message that Rs 750 are being refunded out of Rs 1500 i.e. 50% amount only whereas I am entitled for full refund as per rules notified by Railways under the category of "train late for more than 3 hours and passengers not traveled". Please refund the full amount of Rs1500. Ashok Daryani [protected] [protected]@yahoo.com

I have booked a ticket on 21-Nov-2014 for travel on 13-Jan-2015 with PNR no [protected]. However, my plans changed and I cancelled the ticket. During booking, the ticket ticket is in WL40. As per the rules, I have to get refund after deducting only nominal charges. But as per the mail received from IRCTC after cancellation, I will be receiving only INR 315 as refund. Please do the needful.

Hi, I had filled a TDR for PNR [protected] . The reason for filing TDR was "Train Late More Than Three Hours and Passenger Not Travelled". I had filled the TDR well before the train actual departure from the boarding station(Train departed more than 7 hrs late from the source station itself). I got the refund but only 50% which is not as per the refund rules. I should have been refunded the 100% amount. Please refund the full amount. Thanks, Mohit Mittal [protected]@gmail.com

Dear Sir/M'am, We had e-ticket for 26th December'14 from CST (Chattrapati Shivaji Terminus) to Jabalpur & Pipariya for 12 adults & one child (10 years old) in Kolkatta Mail scheduled to depart at 21.25hrs. The train was cancelled without any prior information or message from IRCTC. We co incidently learnt about the cancellation at 17.00hrs had to make alternate arrangements. We faced a lot of inconveninence to make alternate arrangements at the last minute and incurred unreasonable expense. We were going for a vacation and did not know about the TDR procedure. On inquiring for refund after return we were informed that the they cannot refund the money as TDR was not filed. Why do the consumer need to file a TDR for the train that was cancelled by Railways without any information. Our PNR numbers are [protected], [protected]. Regards, Mayur Parekh Mumbai. +91-[protected] Kindly arrange to refund the money for our PNR numbers ( [protected], 855655

I was traveling in train number 22812 on 4-1-2015 under pnr number [protected]. Around 11:00pm I went to my friends bogey B2 to meet him. We were in the junction of B2-B3 bogeys when a caterer very impolitely shouted at us to go away. When we asked for reason he threatened to frame us and said he would further ensure that we are fined and de-boarded if we continue to stand there. I along with my 2 other friends am very disappointed from this uncivilized behavior in an honored train such as Rajdhani. The name of the caterer is Rajesh Sharma(as he told). I am further sending his photo as attachment. I had mailed this complaint to [protected]@irctc.com and even tried the customer care helpline but I recieved no response.

Sir, due to non submission of TDR within stipulated time, IRCTC is not paying the amount paid by me for booking ticket from Howrah to Dhanbad. Sir, actually train was cancelled and hence I could not travel on that train. what fault in my part for cancellation of train. Due to cancellation of train I was faced lot of difficulties. Then why not Railway be fined. Instead of non-submission of TDR in time IRCTC denied to return money to me.. Moreover, it is to state that Railway staff on duty at Howrah Station enquiry counter told me that in case of e-ticket the money will be returned to payees account. As such, penalizing me is not justified from the part of IRCTC/Railway. I request you sir, to instruct the concerned to return me amount paid by me for booking ticket and advise Railway / IRCTC to be more customer friendly. Thanking you Achintya Bera

I have booked a ticket with IRCTC Transaction Id- [protected] and PNR No-[protected] Train No-12238 From-JAT(Jammu Tawi) To JRC (Jalandhar Cantt) for 31-Dec-2014 on 29-Dec-2014. Train got late by more than of six hour so we have to make another arrangement for traveling to jalandhar. Where i have applied for the refund on the next day, but IRCTC officer has made CR Repudiate without checking the facts, these officers careless approach is defaming the IRCTC. Please look into the matter and get my refund processed.

Myself sagar bhaskar zinjad. i have book online ticket through irctc on 9/1/2015 but it showing ticket is not booked and transection is failed but money get deducted from my sbi account.my transection no is [protected].Plz help me regarding issue my ct number is-[protected] and email address is [protected]@gmail.com

I have already file a TDR of single passenger but now have to file TDR for all the three passengers and also changing the reason of filing TDR. The reason is that train is running late more than 8 hours from the boarding station that is from gwalior PNR no. [protected].

We had confirmed Sleeper tickets from AGRA to Hyderabad in AP express on 23 Dec 2014. But train has been delayed by 24 hours late. I cancelled my travel plan and filed TDR. TDR has been refunded on 30 dec but refunded amount is less ( only 50% of actual amount). Ideally it should be 100% amount refund. PNR Details: [protected] [protected] Please help in sorting out this issue.

I filed 2 TDR for two tickets below: Transaction ID: [protected] and [protected]. However, reason for not refunding given is Invalid TDR Timestmap : DELAY which is not acceptable as I filed these TDR's on same day before departure of train which was delayed for more than 8 hours Please refund my hard earned money.