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Indian Railway Catering & Tourism Corporation [IRCTC]
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 20%
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8645
COMPLAINTS
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1006
down
496

Phone:
Phone:
up
301
down
193

Mobile:
Mobile:
up
296
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
20%
Complaints
8645
Pending
0
Resolved
1705
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So far so good - The company responded to our notifications and is working on resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (3252)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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[Resolved]

 s b sharma
I didnot received so far the amount debited from my account while i am booking the eticket by using atm cum debit card.
my transaction id no is 46349933 amt 6875 & 46164377 amt 4585
I request you to credit my amount immediately
Complaint marked as Resolved Aug 14, 2020
I have booked a ticket on 19.04.2009 with transaction ID No.[protected] and an amount of Rs.1729/- has been debited from my HSBC credit card. But the transaction was failed and the ticket was not generated and subsequently I had to make it using amother credit card. Thia amount along with the charges amount to Rs.1760.00 has been incurred in my HSBC credit card statement and of course in the another credit card statement too. This amount for the failed tranasction has not yet been credited to my HSBC credit card account even after 10 days. Request to take necessary action immediately.

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    [Resolved]

     Rajinder Anand
    I had booked one IIIrd AC Train I-Tkt though IRCT site as per the details given below but till date I have not got the refund of the same.

    Date of Journey[protected]
    Class - IIIrd A/C.
    Train No. - 2163
    No. of Person - 3 people were booked and all three were cancelled.
    Tkt PNR No.[protected]
    Trans ID - [protected]
    Booked Station - Pune
    Reservation Upto - Chennai.

    TDR No 384775 dt. 24-12-07 was made by Pune Station and was send to Chief Commercial Manager (Refund) Mumbai CST vide DTDC and the same was recd. in Mumbai on 2nd Jan. 08.

    Today when I called office of Chief Commercial Manager Mumbai and spoke to Mr.Vasuva on[protected] on the status of my refund I was told that in there office no claim is pending and they have only March last 15 days claims pending. I was advised to check with IRCTC hence requesting you to pl. update me with the status of the same ASAP.
    After speaking to Mr.Vasuva again he told me that the money has been tranfered to IRCTC on 28th March 2008 alongwith other claim and now I should check with IRCTC. IRCTC i[censored] send e-mail you won't get proper reply and there is no e-mail id or phone no. of higher ups if your claims are not being addressed.
    I have been speaking to one Mr.Bansi in TDR Department but again no positive response over the phone nor e-mail.
    People should avoid booking on the net.
    Complaint marked as Resolved Aug 14, 2020

    IRCTC — No refund till date

    Hi,
    I had booked a ticket for travel on 26th Nov 2008. Out of 3 tickets 2 were wait listed and just 1 was confirmed during the chart preparation. I immediately ie before train departure mailed to irctc to cancel the confirmed ticket also.
    Till date there is no sign of refund. also no one is bothered to check and confirm on the status. Pls coordinate and suggest.

    Best Regards
    Ashok Goenka.
    MY FATHER BOOKED ON THE DATE :05/10/2009 BUT THE DATE OF JOURNEY DATE:06/10/2009 ON THAT DAY TRAIN CANCELLED SO PLZ REFUND THE MONEY 180RUPESS THE PNR NO:[protected] TRANSATION ID : [protected] [protected] ITS KVB DEBIT CARD NUMBER SO PLEASE DO ME FAVOUR FOR ME
    Hi,
    I have booked 3 tickets from hyderabad to chennai. TDR was filed on 27-May-2010 na d the PNR were [protected] & [protected]. Starting from that till now the status is showing like Refund under process. I dont know when it will be refunded. I dont know atleast my son or my grandson will be given with that amount or not. we all know that each and every activities of our government department will be very slow. but i haven't expected that this much slow for such a simple thing...

    if you know anyother way, convey to me.. let me try with that way...

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      IRCTC — Problems with online transactions - reg. [Resolved]

       Dinesh Venkatesan
      Hi,

      I have tried to book two tickets from COIMBATORE (CBE) to HYDERABAD (HYB). My account has been debited...
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      IRCTC — IRCTC RAILWAY E-TICKET BOOKING [Resolved]

       BHARAT SARABHAI PAREKH
      IRCTC RAILWAY E-TICKET BOOKING
      Posted:[protected] by BHARAT SARABHAI PAREKH [send email]
      Session expired after...
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      [Resolved]

       EKADASHI SAHOO
      i have booked a 3rd ac ticket in irctc on 9/10/07 to travel on 13/10/07 by IRCTC.CO.IN bearing
      [protected][protected]
      transcation id is-[protected]
      PNR-Number[protected]
      Train Number 8006 Train Name KORAPUT HWH EXP
      Date 13- Oct- 2007
      From Station DMNJ To station SBP
      Reservation upto SBP Boarding point DMNJ
      Class 3A No of passengers 1
      Charting Status CHART PREPARED
      [protected][protected]-
      .on the day of journey the train was cancelled due to land slide. i have requested the irctc to refund the money. they have told me (pankaj-customer care) to refund it within 90 days, but did not. now now they are not replying my mail nor receiving any complains rather avoiding the issue by telling contact this person and that person like this. i have spend so much in telephone that the refund will be less than that.
      so please take up the case urgently and help me.
      Complaint marked as Resolved Aug 14, 2020
      Dear Sir/Madam,

      I am a daily passenger in Sirsa Exp.(Train No.4085-86) since last 02 years.I have an MST of A/C chair car coach, my MST No. is[protected]Bhiwani to Shakur Basti) which is valid upto 17.11.2009.

      But the problem is that the A/C chair car coach is not available since 31st Oct.09 to till date in the train without any information.Due to traveling in second class coach i am facing a lot o[censored]nconviniance despite that i have advance paid to railway for A/C chair car MST.

      So it is requested to you to refund my difference money between A/C chair car MST & Simple MST as soon as possible.

      This is my first request to you.In second reminder i'll also send a copy of this request to consumer court.

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        [Resolved]

         ashupanwar
        Dear Sir,
        I GOT THIS MESSAGE FROM IRCTC.

        PLZ READ CAREFULLY.
        (Dear Customer,

        Thank you for using IRCTC's online rail ticket booking services.
        Refund instruction for amount of Rs.2090.00 towards the refund due for the cancellation of Ticket vide PNR [protected] has been issued to electronic payment gateway on 01/11/2008 11:12:07 PM. Same shall appear in your account within two to three working days. You are requested to please check with your credit card issuing banks regarding the same. We regret the delay if any, in crediting back the refunds. We solicit your continued patronage to our services,
        Warm Regards,
        [protected]@irctc )

        THIS MESSAGE I GOT 3 MARCH 2008. TILL DATE I M NOT GETTINNG MY REFUNDS. THE TOTAL AMOUNT THEY DEBITED INTO MY CITIBANK CREDIT CARD.TILL DATE I M NOT GETTING THE REFUNDS sO PLZ TELL WHOM SHOULD I COMPLAIN REGARDING THIS.THIS IS NOT THE END MY 4 REFUNDS ALSO PENDING.I M TOO MUCH DISAPPOINTED FOR THIS.SO I REQUESTED TO PLZ HELP ME.i HAVE RECIEVED 7 0R 8 MAIL REGARDING REFUNDS BUT NO REFUNDS SO FAR.


        and two more
        1.Dear Customer,
        We deeply regret that this reservation (reference no.[protected]) requested by you did not materialize as the Request could not be processed while Booking. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.


        For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23340000 or mail us at [protected]@irctc.co.in

        We will be glad to assist you in every way so that you do not have any inconvenience in future.
        We solicit your continued patronage to our services.


        Warm Regards,
        [protected]@irctc

        2.Dear Customer,

        Thank you for using IRCTC's online rail ticket booking services.
        Refund instruction for amount of Rs.1378.00 towards the refund due for the cancellation of Ticket vide PNR [protected] has been issued to electronic payment gateway on 01/06/2008 09:17:47 PM. Same shall appear in your account within two to three working days. You are requested to please check with your credit card issuing banks regarding the same. We regret the delay if any, in crediting back the refunds. We solicit your continued patronage to our services,
        Warm Regards,
        [protected]@irctc
        BOTH MAIL I GOT 7 MARCH 2008
        Complaint marked as Resolved Aug 13, 2020
        Dear Sir,
        I got this message from irctc (Dear Customer,
        We deeply regret that this reservation (reference no.[protected]) requested by you could not materialize as the Communication Problem. . Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account within 3 to 4 working days.


        For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23340000 or mail us at [protected]@irctc.co.in

        We will be glad to assist you in every way so that you do not have any inconvenience in future.
        We solicit your continued patronage to our services.


        Warm Regards,
        [protected]@irctc
        )
        THOSE NO WHICH ARE GIVEN THEY R NOT WORKING.
        2ND ISSUE-- THE TOTAL AMOUNT THEY DEBITED INTO MY CITIBANK CREDIT CARD.TILL DATE I M NOT GETTING THE REFUNDS sO PLZ TELL WHOM SHOULD I COMPLAIN REGARDING THIS.THIS IS NOT THE END MY 4 REFUNDS ALSO PENDING.I M TOO MUCH DISAPPOINTED FOR THIS.SO I REQUESTED TO PLZ HELP ME.i HAVE RECIEVED 7 0R 8 MAIL REGARDING REFUNDS BUT NO REFUNDS SO FAR.
        i booked ticket from mysore to jaipur on 29 may 08 for date 3july. pnr no. was [protected] and transaction id was [protected] . the same day as my plan changed, i cancelled my ticket, though it shows 1474 rs returned but still not credited in my account. plz see the same and credit as early as possible.
        sir mera refund nahi aaya hain
        sir please i have ticket booked on my irctc software but my cancel re print programe not show my ticket..
        pnr no [protected] date of booking[protected] dahod to surat
        pnr no [protected] D O B[protected] SURAT TO VADODRA
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        Dear sir/medam
        i have cancelled my ticket but i did not get money back ... my pnr no is this [protected]... so please tell me the reason as soon as possible...
        [protected]

        Booked ticket (paid 47000+/- through credit card) on 15th September 2008 for Best of Kerala Package Scheduled 24th October. Received a confirmation email from IRCTC instantly. Their services have been excellent till now.

        On the 22nd October, when I contacted them on details, was told that the tour was not supposed to go this day and there was a mistake on irctc's part!

        I am not sure when I get back my refunds and am under trauma on a cancelled vacation.

        Not sure who is the right person/forum I should approach. please guide.

        Ujval
        Dear Sir
        This is to inform you I booked my ticket through irctc site(i-tiket) of JBP to SBC in Sleeper class through my net banking account on[protected] and PNR NUMBER IS[protected] TRAIN NUMBER 2296 BUT DUE TO TICKET NOT CONFIRMED I CANCELLED MY TIKET ON JABALPUR STATION THROUGH TDR(TICKET DEPOSIT RECEIPT) AND AS PER INSTRUCTION I HAVE WRITTEN MANY E MAILS TO IRCTC & ONCE TIME A SCAN COPY IS TO BE SENT BY ME

        TODAY MORE THEN 3 MONTHS GONE BUT I DIDNT RECIEVED MY MONEY IN MY NET BANKING ACCOUNT [protected]
        KINDLY DO THE NEEDFULL ASAP.

        MY TICKET RESERVATION NUMBER IS - 7227955
        PNR NUMBER[protected]
        DATE OF BOOKING 11/8/2008
        TRANS. ID [protected]
        DATE OF CANCELLATION: 25/8/2008
        NUMBER OF PASS - 06
        DESTINATION - JBP TO SBC (JABALPUR TO BANGLORE)
        TRAIN NUMBER - 2296
        AMOUNT - 3006.00
        PASSENGER FOIL NUMBER IS - 7052



        Regards,


        (Anuj Jain)

        C/o Rajesh Jain
        Anubhav copiers
        Near SBI
        At & Post Gotegaon
        Bank Account No [protected]
        Gotegaon 2851
        Transaction ID [protected] PNR Number [protected]
        > >>>Train No. & Name 0803 / HWH MYS SPECIAL Date of Journey 06-Dec-2008
        > >>>From VISHAKAPATNAM (VSKP) To NELLORE (NLR)
        > >>>Class SL Quota General
        > >>>Scheduled Departure 06:35 Distance 604 KM
        > >>>
        > >>>Passenger Details
        > >>>No. Name Age Sex Status/Coach No/Seat No
        > >>>1 P NAGENDERA 39 Male CONFIRM/S8/16
        > >>>
        > >>>Payment Details
        > >>>Payment Option DoneCard
        > >>>Ticket Fare Rs. 253.00
        > >>>IRCTC Service Charges Rs. 10.00
        > >>>Rail Ticket Service Charges Rs. 0.00
        > >>>Transaction Charges Rs. 0.00
        > >>>Total Amount Rs. 263.00
        > >>>
        > >>>R.K.TRAVELS LD00028124
        > >>>



        On Wed, 21 Jan 2009 RAKESH wrote :
        >
        > RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >8 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >9 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >10 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >11 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >12 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >13 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >14 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >15 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >16 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >17 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed TDR
        >18 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >19 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >20 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >21 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >22 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >23 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >24 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >25 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >26 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >27 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >28 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >29 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >30 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >31 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >32 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >33 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >34 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >35 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >36 RBR346708 30/11/2008 VSKP NLR 06/12/2008 263.00 0.00 05/12/2008 Cancel Failed
        >
        >
        >DEAR
        > SIR /MADEM
        > RE NOT FOUND MY CARD



        DONE CARD AGENT LD00028124






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          IRCTC — Cancellation of E ticket [Resolved]

           Dr. Shreesh Kumar ojha
          Dear Customer Support

          I have booked an e ticket in Tatkal quota to travel from Gorakhpur to New Delhi by Bihar...
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          [Resolved]

           Sabyasachi Ghosh
          I booked a e-ticket through my SBI debit card on 13.3.2008 for me and my family comprising of 2 adults and 2 minors for a journey between Guwahati and LT Terminus-Mumbai bearing PNR no. [protected] by 2A class with transaction ID [protected]. I successfully took the print of the ticket, but later on was astonished to find that the booking amount of Rs.6589/- was debited twice from my bank SB account. I immediately informed the case to IRCTC by e-mail at [protected]@irctc.co.in and my bank and requested for the reversal of the excess debited amount. Subsequently, on 17-3-08 I lodged a complaint in writing to the respective branch of SBI with a copy by FAX to GM (Operation), IRCTC along with prints of the e-ticket, my reply and my booked ticket history. Since then, I have been regularly sending reminders to IRCTC on this issue. However, it appears that IRCTC officials are apathetic enough to ensure that not even a reply to my e-mails and letter is sent, leave alone refunding the said amount. In such situation, I request you to kindly guide me so that I get the amount reversed to my account.

          Regards

          Sabyasachi Ghosh
          Complaint marked as Resolved Aug 14, 2020
          TDR Details
          Transaction Details
          PNR Number [protected] Booked On[protected]
          Transaction ID [protected] Ticket Type eticket
          Class CC Internet Service Charge Rs 20.00
          Date Of Journey 30/12/2008 Ticket Charge Rs 570.00
          Bank ICICI Total Rs 590.00
          Train No 2002 Railway Zone WCR
          From Station GWALIOR(GWL) IRCTC Zone Chief Regional Manager/ Western Zone (IRCTC) Bhopal
          To Station BHOPAL JN(BPL) Quota General

          Ticket Details
          S# Name Age Sex Coach Seat Res-Status
          1 S K AGRAWAL 44 Male C6 0064 Booked



          Reason For TDR : Train Late More Than Three Hou
          rs.
          TDR Status : Admin Approved
          Reference No : ekt[protected]
          TDR Filing Date : 01-Jan-2009
          Refund Status : Refund under Process
          Refund Date : Not Available
          Refund Amount : Rs.0.00

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            IRCTC Indian Railways — Refund of 6734 not received after 5 months [Resolved]

             Anoop K Das
            Refund Money Rs. 6734.00 not recieved after 5 months
            Dear Sir,

            This is Anoop Das. I have booked two...
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            [Resolved]

             Radhika
            Dear Sir/Madam,
            I booked a ticket on March 17th from Chennai to Trichy.
            I entered my SBI debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 357) has been debited from my SBI account.
            It is not there in the booked tickets history.
            From yesterday i have tried calling the irctc care number. also sent them an email.
            If the ring goes, no one picks up else the line is always busy.
            My irctc user id is : nandhinign
            Please do the needful.
            Complaint marked as Resolved Aug 14, 2020
            Taking money without booking ticket

            Hello

            I booked a e-ticket on April 9, 2008 from chennai to coimbatore. I entered my HDFC credit card details and gave "pay", the page hung up, but the ticket amt (Rs. 335) has been debited in my card account.
            It is not there in the booked tickets history.
            From yesterday i have tried calling the irctc care number. also sent them an email.
            There is no response.
            My irctc user id is : TMARUN
            Please do the needful
            Dear Sir/Madam,
            I booked a ticket on june 24 from virudhunagar to bangalore
            I entered my SBI debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 489) has been debited from my SBI account.
            It is not there in the booked tickets history.

            If the ring goes, no one picks up else the line is always busy.
            My irctc user id is : sonika2006
            Please do the needful.
            IRCTC people are bloody thieves. What else do you expect from Lalu Prasad.
            We are all fools who trusted them. Forget your money
            Hello

            I booked a e-ticket on Jan16, 2009 from Brahmanagar to secundrabad . I entered my Axis bank debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 369) has been debited in my card account.
            It is not there in the booked tickets history.
            From yesterday i have tried calling the irctc care number. also sent them an email.
            There is no response.
            My irctc user id is : saurabhkhi
            Please do the needful
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            Dear Sir/Madam,
            I booked a ticket on Jan 19, 2009 from Bhubaneswar To Howrah.
            I entered my SBI debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 1267) has been debited from my SBI account.
            Mean While the transaction has not been completed vide your Transaction ID - [protected] & also the transaction shows payment not Recived by You.But the same amount has been deducted from my bank account as per my bank passbook.
            If the ring goes, no one picks up else the line is always busy.
            My irctc user id is :MALAYA082
            Please do the needful
            Dear Sir/Madam,
            I booked a ticket on april7th from New delhi to chennai.
            I entered my SBI debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 698) has been debited from my SBI account.
            It is not there in the booked tickets history.

            My irctc user id is : entomohan
            Please do the needful.

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              [Resolved]

               Vijayesh VS
              Rs.245/- has been deducted from my ICICI account on 11th march, 2008 unnecessarily. I have booked only 2 tickets(chennai-MAS to coimbatore-CBE and vice versa) and
              the amount was deducted for 3 tickets. But, I have only two tickets in the booked history too. I tried calling the customer care several times and they put me on hold and disconnect the line.
              I have sent out several emails to [protected]@irctc.co.in but all in vain.Please help me...

              email id : [protected]@yahoo.co.in
              user id : vichu_55
              Complaint marked as Resolved Aug 14, 2020
              I Fully agree with the complaint . I am also facing the same problem
              Rs.377/- has been deducted from my SBI account on 13th NOV, 2008 unnecessarily. I have booked only 1 tickets(JABALPUR- to BILASPUR- ) and
              the amount was deducted for RS 377. But, my session exprired.my SBI Atm no.[protected]
              Please help me...

              email id : [protected]@yahoo.com
              my Transaction ID - [protected]
              plz refund my payment of Rs. 425.00

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                [Resolved]

                 Vikas Singh
                Dear Sir
                I have booked a I- Ticket from Delhi to Lalkuan by 5013(Ranikhet Express) on 09/03/08 in 3rd A.C ,at the time of departure it was wait list 6 & 7 vide PNR No.[protected].On monday 10/03/08 i have cancelled the Ticket at your New delhi reservation counter no 150 Till today 12/03/08 amount is not credited in my bank account please help me.
                I will be highly obliged to you.

                With Regards

                Vikas Singh
                Complaint marked as Resolved Aug 14, 2020
                From : Shri A. Michael Dominic Nadar
                PA, BD-Cell,
                O/o Sr. Superintendent of Post Offices
                Mumbai City South Division, 5th Floor,
                GPO New Annexe Building,
                Mumbai-400 001, Maharashtra.

                To : The Chief Commercial Manager (Refunds)
                Southern Railway, Thucand,
                TRIVANDRUM-14.

                Sub : Application for Refund.

                Respected Sir,

                I the undersigned is submitting the refund for your kind consideration as such the date of the ticket was misquoted through oversight and we could not travel as on date. As the TDR was made at Nagercoil the same is enclosed along with Ticket bearing no. 10594895 / PNR #[protected] to your office for final claim.

                It is further requested to kindly accept my application and refund me amount admissible in the above said address only and oblige.

                Thanking you in anticipation.



                Yours Sincerely
                Place : Mumbai
                Date : 30th May’2007

                (A. Michael Nadar)
                Encl.:(1) Appln. of Refund.
                (2) Ticket[protected]/[protected]








                Respected Sir
                The above said letter was forwarded to the The Chief Commercial Manager (Refunds), Southern Railway, Thucand, TRIVANDRUM-14. through Speed Post article bearing no. EM[protected]IN Dated 30.05.07 and as per the acknowledgement the same claim was delivered to the concerned addressee on 01.06.2007. But even till today no reply for the claim has been received by me. Kindly guide me for further necessary action. Since it is almost 90 days and above the admissible claims should be received with the penal interest.
                I am also an central government staff as this claim was of LTC kindly do the needful.
                Thanks and awaiting an early and favourable reply from u sir.
                From
                Shri A. Michael Dominic Nadar
                PA, BD-Cell,
                O/o Sr. Superintendent of Post Offices
                Mumbai City South Division, 5th Floor,
                GPO New Annexe Building,
                Mumbai-400 001, Maharashtra.

                Tel.:[protected]
                Email.: [protected]@rediffmail.com
                Sir
                i have cancel this PNR Number [protected] TDR File on 29 jul 08 Reference No : ekt[protected] but dosn't refunded my cash yet ie 17 feb 09.i have contact somany times with chennai irctc office.but they didnot give any correct information.so kindly request that please return back the amont within short term
                DEAR SIR,

                SUB; REFUND OF RS. 1520.00 AGAINST THE CANCELLATION OF RESERVATION TICKET PNR NO.[protected] DTD. 20/01/2009, TRAIN NO. 6346, TICKET NO.52319589, STATUS W/L, 4 SETS FROM SHORANUR JN TO KALYAN, DATE OF JOURNEY 25/01/2009

                REF; PAID THROUGH MY HDFC CREDIT CARD NO.[protected].


                PLS NOTE THAT, DUE TO CREDIT CARD PAYMENT CANCELLATION FACILITY FACILITY IS NOT AVAILABLE IN SHORANUR JN & TRICHUR -KERALA, I HAVE SEND THROUGH REGD. LETTER FROM GPO, MUMBAI ON 06/02/2009 VIDE NO. RLAD 3269, ALONGWITH ORIGINAL CANCELLED ABOVE TICKET, TICKET DEPOSIT RECEIPT NO. 330733 DTD. 24/01/2009( DULY SIGEND BY TRICHUR RLY DEPT. & APPLICATION FOR REFUND ON FARE DULY FILLED AND SIGNED TOGETHER WITH MY COVERING LETTER FOR GETTING REFUND OF RS. 1520.00 BY PAY ORDER.

                BUT TILL NOW I HAVE NOT YET REEIVED THE ABOVE SAID REFUND, THEREFORE, I REQUEST YOU TO KINDLY SEND TO ME PAY ORDER FOR RS. 1520.00 IN FAVOUR OF P.K.SHNMUGHAN, PAYABLE AT MUMBAI IMMEDIATELY TO THE FOLLOWING ADDRESS.

                I HOPE TO RECEIVE THE SAME IMMEDIATELY.

                REGARDS,

                P.K.SHANMUGHAN
                MA-SANTHOSHI APTS,
                BLDG NO. 5, FLAT NO.14,
                HANUMAN NAGAR,
                NR. HANUMAN TEMPLE,
                KATTEMANIVALI (P.O.),
                KALYAN EAST), THANE (DIST),
                MAHARASHTRA -STATE,
                PINCODE - 421 306.

                TELE;[protected],
                MOB.[protected]
                THE CHIEF COMMERCIAL MANAGER (REFUNDS)
                SOUTHERN RAILWAY,
                THYCOAD, TRIVANDRIM - 14.


                DEAR SIR, REMINDER -II

                SUB; REFUND OF RS. 1520.00 AGAINST THE CANCELLATION OF RESERVATION TICKET PNR NO.[protected] DTD. 20/01/2009, TRAIN NO. 6346, TICKET NO.52319589, STATUS W/L, 4 SETS FROM SHORANUR JN TO KALYAN, DATE OF JOURNEY 25/01/2009

                REF; PAID THROUGH MY HDFC CREDIT CARD NO.[protected].



                DUE TO CREDIT CARD PAYMENT CANCELLATION FACILITY FACILITY IS NOT AVAILABLE IN SHORANUR JN & TRICHUR -KERALA, I HAVE SEND THROUGH REGD. LETTER FROM GPO, MUMBAI ON 06/02/2009 VIDE NO. RLAD 3269, ALONGWITH ORIGINAL CANCELLED ABOVE TICKET, TICKET DEPOSIT RECEIPT NO. 330733 DTD. 24/01/2009( DULY SIGEND BY TRICHUR RLY DEPT. & APPLICATION FOR REFUND ON FARE DULY FILLED AND SIGNED TOGETHER WITH MY COVERING LETTER FOR GETTING REFUND OF RS. 1520.00 BY PAY ORDER.

                BUT TILL NOW I HAVE NOT YET REEIVED THE ABOVE SAID REFUND, THEREFORE, I REQUEST YOU TO KINDLY SEND TO ME PAY ORDER FOR RS. 1520.00 IN FAVOUR OF P.K.SHNMUGHAN, PAYABLE AT MUMBAI IMMEDIATELY TO THE FOLLOWING ADDRESS.

                I HOPE TO RECEIVE THE SAME IMMEDIATELY.

                REGARDS,

                P.K.SHANMUGHAN
                MA-SANTHOSHI APTS,
                BLDG NO. 5, FLAT NO.14,
                HANUMAN NAGAR,
                NR. HANUMAN TEMPLE,
                KATTEMANIVALI (P.O.),
                KALYAN EAST), THANE (DIST),
                MAHARASHTRA -STATE,
                PINCODE - 421 306.

                TELE;[protected],
                MOB.[protected]
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                dear sir
                This Mr. Rajesh pathak booked tickets from Damoh to Habibganj. Ticket not booked but Amont deducted from my account. on Date 14/10/2010. Please action immeidate. My card No.is :[protected]

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                  [Resolved]

                   Sarfraz Ahmed
                  Hi,
                  I am pretty upset while trying the reservation for 9-June-2008
                  from KRND to LTT on train 1060 Chappra Express.
                  On 11th i logged on, at 8 am and when i tried booking its showed me 22 seats available in AC 3 Tier.
                  Then when it went to payment gateway for Payment it debited through my account but dint confirm the ticket because by the time this happened the ticket status was WL 82/42 .
                  How do you expect internet users to do it, when the server performs so badly. I feel they must reserve some tickets for online booking.
                  Complaint marked as Resolved Aug 13, 2020
                  Sir i am performing journey by 12779 on 21 May 11 my PNR no. is [protected] which was w/L1 on 90 days before and till now it is on same position. I am very upset how to go, I am medically not fit to perform journey without a confirm berth. also i am alone during journey.

                  2. It is my humble request to irctc kindly confirm my ticket, i will will be thankful to you.

                  Thanking You

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                    IRCTC — IRCTC Server Problem [Resolved]

                     Virendra Ratrey
                    Amount deducted but ticket not booked
                    I tried twice but I am unable to generate the Ticket via IRCTC hence I am requesting...
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                    [Resolved]

                     Gayalal Narzary
                    It is to highlight and disclose the mater of negligencies from the Indian Railway Catering &Tourism Corporation Ltd for delivering the ticket with in the due period of 48 hours. On line booking, the payment is being made same time but for the ticket the Customer has to wait eagerly for the at least four to three days why? Also the the cancelled ticket money is never be refunded why? This are I have experienced during my past online ticket booking.
                    Complaint marked as Resolved Aug 13, 2020

                    Complaint Status


                    [Mar 28, 2014] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

                    Indian Railway Catering &Tourism Corporation Ltd — Non-delivery of paid for ticket

                    I attempted to book two AC 2nd class tkts from SBC to NJP for 21 Sept 2011 through IRCTC online eticket and completed my payment as shown in my Account Summary of SBIonline (www.onlinesbi.com) account of 1 Aug 2011.

                    Perhaps due to poor internet service speed no ticket was delivered online to me. I checked IRCTC > My Transactions>Booked History but NO BOOKING was shown though the PAYMENT to SBI had been COMPLETED.

                    Next day 2 Aug 2011, I booked again and this transaction showed confirmed completion and my tkt was received through email.

                    Conclusion: I have been charged twice for the tkts so IRCTC owes me Rs 2433/- which they should refund to my SBI Online account promptly.

                    B Narayan Deb ([protected]@gmail.com)

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                      IRCTC.co.in — Online Payment made but no ticket received [Resolved]

                       Rony Thomas
                      Yesterday afternoon I tried booking a ticket via irctc.co.in
                      Payment was made thru SBI online site but after the payment...
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                      [Resolved]

                       Sushil Kumar
                      PNR-[protected] DLI MNQ[protected]Booking Status -S4/49 confirmed
                      Hello Sir/Madam,
                      I live in Gurgaon. I booked railway ticket from Delhi to Mainpuri online for us for the date of journey 27/2/2008 on 25/2/2008. The PNR No.[protected] is and Transaction ID is [protected]. The booking was on genral and the fare was Rs.161.00. The transaction is done by him self.At the time of Journey i have seen there is no coach S-4 for 63 passanger and when i go cncellation the massage given below-
                      PNR Status Details
                      PNR-Number [protected]
                      Train Number 4724 Train Name KALINDI EXPRESS
                      Date 27- Feb- 2008
                      From Station DLI To station MNQ
                      Reservation upto MNQ Boarding point DLI
                      Class SL No of passengers 1
                      Charting Status CHART PREPARED
                      (The chart was prepared for this ticket you can not cancel this ticket).
                      I do'nt belive but this is truth fo our indian railway.
                      Please look into the matter and charge on Railway.So that i can refund my money.
                      Please do let me know my further proceeding.
                      Complaint marked as Resolved Aug 13, 2020

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                        IRCTC — Generating two e-tickets for one individual [Resolved]

                         A K DUBEY
                        To

                        General Manager/Operations,
                        Indian Railway Catering & Tourism Corporation,
                        9th Floor,...
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                        [Resolved]

                         Dipesh Gandhi
                        I used IRCTC service to book ticket several times.
                        but today (04/02/08) i booked ticket for my father and relatives from Ahmedabad to Mumbai dated 11/02/08, after making payments from my credit card the ticket for printing not shown by the site and the page is expire, so i againg login and checked my booked ticket option but it shows that ticket is not booked.
                        then i called up to citibank to confirm that payment is made or not. they reply that payment is made and transaction no. is 088173 and amt is Rs.345/-.
                        I called up atleast 25 times on the IRCTC 24 hrs help? (sleeping) line is only ask you to press 1 or 2 or 9 and if you press 9 to spk to Executive than after 1 min. it will give you the message that the time is up exit the system GOOD BUY>>
                        I send 4 to 5 mails to care (again ???)@irctc.co.in but no reply from them.
                        Kindly do the needful.
                        Dipesh Gandhi [protected]
                        Complaint marked as Resolved Aug 13, 2020
                        I used IRCTC service to book ticket several times.
                        but today (27/04/09) i booked ticket from Guwahati to Khgraghat dated 05/06/09, after making payments from my S.B.I Debit card the ticket for printing not shown by the site and the page is expire,
                        then i called up to sbi bank to confirm that payment is made or not. they reply that payment is made and amt is Rs.570/-.
                        I called up atleast 25 times on the IRCTC 24 hrs help? (sleeping) line is only ask you to press 1 or 2 or 9 and if you press 9 to spk to Executive than after 1 min. it will give you the message that the time is up exit the system GOOD BUY>>
                        I send mails to care (again ???)@irctc.co.in but no reply from them.
                        Kindly do the needful.
                        Mahima Ranjan Biswas [protected].

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                          [Resolved]

                           RAJNEESH RAI
                          Dear Sir/ Madam,

                          I cancelled my e-ticket 2 weeks back, but still no refund has been made even after several reminders.
                          PLease help me

                          Details:
                          Transaction ID PNR Number From Station To Station Date Of Journey Current Res_Status Booked On

                          [protected] [protected] SBC BPL [protected] Can/Mod [protected]

                          Thanks & Regards,
                          Rajneesh
                          [protected]
                          Complaint marked as Resolved Aug 13, 2020
                          Dear Sir/ Madam,
                          I have booked train ticket A/c III Tier for 08/01/08 Train no. 8237 vide PNR No [protected] and Transaction ID [protected].
                          On that day train was cancelled due to derailment of goods train.
                          I have written many time to IRCTC also made telecontact several times.
                          I have become hopless, this big amount i.e. Rs.1155/- weather I will get or not.
                          Please help me, in fact this was for company shake and money was spent by me.
                          Dear Sir/ Madam,

                          I cancelled my e-ticket last week ie., 30th December 2008, but still no refund has been made even after several reminders.
                          pls. kindly help me to refund that ticket amount.
                          i await for your positive reply
                          Details:
                          Transaction ID : [protected]
                          PNR Number : [protected]
                          Train No&Name: 6108, MAQ Chennai Exp.
                          From : Tiruchirappalli(TPJ) To Tambaram(TBM)
                          Date Of Journey : 08th February 2008
                          Current Booked Details :
                          [protected] [protected] TPJ TBM [protected] Can/Mod [protected]
                          Booked On: 30th December 2008
                          Refund Details :
                          Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
                          30-DEC-2008 Rs 760 Refunded 000000 31-DEC-2008

                          Thanks & Regards,
                          Krishnamoorthy.M
                          [protected]
                          Dear Sir/ Madam,
                          I cancelled my e-ticket last week ie., 26th December 2009, but still no refund has been made even after several reminders.
                          pls. kindly help me to refund that ticket amount.
                          i await for your positive reply
                          Details:
                          Transaction ID : [protected]
                          PNR Number : [protected]
                          Train No&Name: 2723/A P Express
                          From : HYDERABAD DECAN To NEW DELHI
                          Date Of Journey : 19th Jan 2010

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