Indian Railway Catering & Tourism Corporation [IRCTC]
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 18%
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9987
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1019
down
500

Phone:
Phone:
up
302
down
195

Mobile:
Mobile:
up
299
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Congratulations! You have successfully booked a ticket. Please carry ERS/VRM/SMS sent by IRCTC along with a relevant photo ID card while travelling.


PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found traveling, they will be treated as without ticket and charged as per extant Railway rules.


Ticket Reservation
Transaction ID: [protected] PNR No: [protected] Train No. & Name: 12815/NANDAN KANAN EX
Date of Journey: 05/12/2013 Date Of Boarding: 05/12/2013 Class: 3A
From: BHUBANESWAR(BBS) To: NEW DELHI(NDLS) Boarding: BHUBANESWAR(BBS)
Resv Upto: NEW DELHI(NDLS) Distance: 1741 KM Scheduled Departure: 12:30
Total Fare: Rs. 1805.0 Adult: 2Child: 0

Details of Passengers
SNo. Name Age Sex Status Coach Seat/Berth
1 RAJENDER ROHELLA 072 Male WL 2/WL 1 0000/
2 USHA ROHELLA 064 Female WL 3/WL 2 0000/



My Id is kathguy and the password is bhagal

The undersigned had booked the following e-ticket on 21.11.2013 for above named two passengers. PNR No. was [protected] The Transaction ID: [protected]

The cost of the ticket Rs. 1805.00 was paid from my debit card No. [protected] from ICICI bank No.[protected]

The above e-ticket was cancelled on 29.11.2013 a message was displayed for the refund of Rs, 1, 730 to my ICICI account. No refund has so been made to my account.

You are requested to kindly look into the early refund.
RAJENDER SINGH Rohella
Mob. No. [protected]
Email [protected]@yahoo.co
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    Dear Sir, I want to bring in your notice that i have booked the ticket from Varanasi to Ranchi on date 01/12/2012 from the...
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    I did't received my Refund amout from IRCTC.

    I was trying to book a ticket from Bangalore to Hyderabad the ticket is not confirmed but the amount is deducted from my account .

    The transaction details under below,

    Date Narration Cheque/Ref. No. Withdrawal
    29 Nov 2013 [protected]-INDIAN RAILWAYS [protected] 11.23
    29 Nov 2013 [protected]-INDIAN RAILWAYS [protected] 341.24


    Please help me .


    Thanks
    Murali.
    Aug 13, 2020
    Complaint marked as Resolved 
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      Sir, I faced a problem while booking a ticket now on irctc.co.in from New Delhi (NDLS) to Bhadrak(BHC) for th 29NOV2013...
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      IRCTC — Refund not get

      Dear Sir, I booked for 27.10.2013 Falaknuma Exp ticket . But on that date train cancelled.No information coming regarding...
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      IRCTC — Payment not credited to my account

      Dear Sir.., I have booked following ticket, which was not issued and saying that the Payment not recived, , But my SBI...
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      IRCTC — Double Deduction of Amount for Single Ticket

      RESPECTED SIR, ON 19/11/22013 AT 2:52 A.M. WHEN I WAS BOOKING E-TICKET UP TO LAST STEP AT THE SAME SUDDENDLY YOUR SERVER...
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      IRCTC — regarding coach attendance and ticket checker for not providing complaint book

      dear sir this is dr kapil agrawal from K.E.M. Hospital, Mumbai. yesterday i was travelling from Golden temple mail from mathura...
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      Dear Sir, I did a ticket booking from Bangalore to Nandyal on 13Nov13 for the Journey on 15Dec13 .My amount got debited from...
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      IRCTC (Indian Railways) — TDR Refund Regretted

      Respected Sir/Madam,

      I Kishor Chillal had filed for TDR as per the guidance provided by the station master...
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      I booked a ticket in Duronto Express from Yeshwantpur(YPR) to Howrah(HWH) for a journey on[protected]. The Train was calcelled and even after 20 days they have not refunded my money back. They are saying that they cannot refund the money back. I feel like being cheated. Please find attached the ticked I booked. I want my money back.
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      Aug 14, 2020
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        I booked two 1A tickets for 7600/- in Train no: 12839, journey date 26/10/2013 from Howrah to Chennai, PNR Number: [protected]...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        I appreciate introduction of Tatkal Seva whcih is mainly meant for benefit of individual passengers. But it has been observed that from last updation of tatkal site, one cannot open the site and when it opens, the status shows WL. I have strong objection against the system and request the Rly Mgt to take strict action against agents, who is openining this site during 10 and to 12 noon and book tkt for their clients and earn a lot (black market). This moticates the corruption and more important, needy travellers could not get the tkt ini emergency. I request Railway Authority to strictly prohibite agents and instruct TC to check properly whether individual has booked the tkt or by agent. If passenger found booked by agent, take action against them also. Moreover, improve software / site with increase in facilities so that individual can easily open and book their tkt. This will serve the main purpose of introducing this facility and people can get tkt withouot hassles. I will highly apreciate for your taking strict actions against this.
        Aug 13, 2020
        Complaint marked as Resolved 
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          we have booked one tatkal tacket this morning but all the things have been done except the generation of ticket we waited for more then one hour but it could not be generated so we close that tab...and as it is urgent for us to book ticket so we go for other trains and booked the ticket there...now the previous ticket shows us that it was booked at that time but we had closed the tab before the ticket has been generated...now we want our previous ticket back...help us.
          Aug 14, 2020
          Complaint marked as Resolved 
          IRCTC customer support has been
          notified about the posted complaint.
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            sir, i tried to book a ticket from chennai egmore to karur in third tier A.C.via my login id, my amount has been deducted...
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            Sir,
            I filed TDR at IRCTC on 5/7/2013 as the train was running more than 19 Hrs late.

            For last six...
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            vide order no IRSP4639801 online purchase of one saree was made and cost of Rs 1529 was paid by net banking on[protected]....
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Date: 10/11/2013 To, Indian Railway Catering and Tourism Corporation Ltd. 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, India. Sub: Refund the Ticket Amount for PNR No.[protected] Dear Sir, I have booked one TATKAL ticket from New Delhi to Ahmedabad (Train no 12958) for Dt. 09/11/2013 for two passengers name Raman Poddar & Jyoti Poddar. PNR No. for this ticket is[protected]. I have paid Rs. 3610/-(in words Three Thousand Six Hundred Ten Rupees Only) for the above ticket. At the time of departure of train my ticket was not confirmed and waiting list no. is 35 & 36. So please do the refund to my respective account. My Bank details are as under. Bank Name: State Bank of India Branch Name: Corporate Road Branch, Ahmedabad. Account No.: [protected] IFSC Code: SBIN0013925 Kindly reply me on my email-id [protected]@gmail.com. Encl: Original Ticket Thanks, Raman Poddar
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            Aug 14, 2020
            Complaint marked as Resolved 
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            notified about the posted complaint.
            Date: 10/11/2013

            To,
            Indian Railway Catering and Tourism Corporation Ltd.
            9th Floor, Bank of Baroda Building,
            16, Parliament Street,
            New Delhi, India.

            Sub: Refund the Ticket Amount for PNR No.[protected]

            Dear Sir,

            I have booked one TATKAL ticket from New Delhi to Ahmedabad (Train no 12958) for Dt. 09/11/2013 for two passengers name Raman Poddar & Jyoti Poddar. PNR No. for this ticket is[protected]. I have paid Rs. 3610/-(in words Three Thousand Six Hundred Ten Rupees Only) for the above ticket.

            At the time of departure of train my ticket was not confirmed and waiting list no. is 35 & 36. So please do the refund to my respective account.

            My Bank details are as under.
            Bank Name: State Bank of India
            Branch Name: Corporate Road Branch, Ahmedabad.
            Account No.: [protected]
            IFSC Code: SBIN0013925

            Kindly reply me in my email-id [protected]@gmail.com

            Encl: Original Ticket

            Thanks,
            Raman Poddar
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              Dear Sir, I am an IRCTC User I booked a ticket from Garhwa to patna on 7th of nov.But When I tried to take the print...
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              Dear Sir,

              I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@yahoo.co.in

              thanking you
              Aug 14, 2020
              Complaint marked as Resolved 
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