Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On 08/10/2014 I was traveling by Train No.12311 from Howrah to Kalka (PNR No.-[protected]) and I asked to the vendor of pantry car for the meal & they are charging me Rs.100 for Veg. & Rs. 120 for non Veg. Meal. When I asked for the cash memo they refused to issue. Similarly when I was returning back to Sealdah from Delhi by Train No. 13120(PNR No.[protected]) the Railway Catering vendor charging Rs.80 for Veg. Meal & Rs.100 for non-Veg. Meal. It also shocked when I called at[protected] the telephone No. Given with the ticket confirmation massage) several time, but the call was received but no response was made from that side. About two years ago the similar complain lodge by me when I was traveling by Saraighat Express from Guahati to Howrah. Bit no action has been taken by the authority for the interest of the poor passengers. Hope, the authority will take the necessary action to stop this type of fraudulent practice to help the bonafide passengers.

dear sir i am one trian ticket booking on 13.10.14 howrah mail eluru to vishakapatnam as day howrah mail train is CANCELLED resion of HUDHUD THUFAN. so i am using tdr file as day. my tdr transaction id is [protected] my pnr no is [protected] . plese check my transations and send me my money. irctc custmor care not receiving any calls phone no is [protected], [protected]. please send my money. Thank you

On 24.10.14 I have tried to book Tatkal ticket for Train 12295 / Sangamitra Exp from Ongole to jabalpur. A sum of Rs.762.49. was deducted from my Sbi bank account for railway ticket that was not delivered against transaction ID no.[protected]. Requested that the amount may please be credited to my account as early as possible

Sir, i was tried to book 02 seats trough tatkal but on that time tatkal kota shows that 10 seats are available. But after booking it shows waiting list ck11 so that i was not taken the tatkal seat but my account has debited for approx rs 3500. The amount has not yet credited to my account which may comes in financial hardship to book another ticket. The policy of railway is not good as the amount of any ticket is deducted before confirm ticket. This type of intention from railway auth shows that the amount collected from users may be utilised to other sources for their undo benifit but the user comes under financial hardship this is unjustice. If ticket not confirmed or not taken by any user the amount of ticket should be returned back immediately to the user so that he can enable to book another train and not comes in trouble. We think that the govt is for our help or to resolve our problems not to increase troubles. Please resolve this issue immediately

I have booked reservation tickets form New Delhi To Mariani on 21 Oct 2014 at 9.58 Pm. Train No. 12424, NDLS TO MXN Date of Journey 19 Dec 2014 and No. of passenger 3. The total amount Rs. 10343.72 was debited from my account ( on POS 2002 at IRCTC txn #[protected]. Please credit the amount to my bank account. Bhaskar Buragohain. Natun Mati, Mariani, Assam.

I had filed a TDR for an E-Ticket(PNR-[protected]). The reason for the cancellation was RAC ticket and passenger did not travel. The ticket was dated 11/05/2014 for train no 12246. The Reference No for the TDR filing was ekt[protected]. I have send a mail to "ccm, irctc, East zone office" but there are no response from ds side. So I am requesting you that as soon as possible please provide immediate refund for the same..

I am Debabrata Sarkar I am working Honda Comp.as a CRM for your kind information yearly two times I am traveling by Duranto Bangalore to kolkata but I am suffering because toilet bathroom are not cleaned properly no maintain properly, electrical plug point are not working.Ph.No:+91-[protected] Mail id:[protected]@gmail.com. PNR NO:[protected]

sir, i have booked ticket with pnr no [protected] but the train was cancelled in the last hours due to Hudhud cyclone in northern part of andhra pradesh, there is no power for last one week as a result i am unable to contact concerned officials so i request you to refund my money to my account thanking you

I had filed a TDR for an E-Ticket(PNR-[protected]). The reason for the cancellation was Train was late more than 3 hours and passenger did not travel. The ticket was dated 18/02/2014 for train no 12322. The Reference No for the TDR filing was ekt[protected]. Please provide immediate refund for the same.

This is Anil Kumar.S working as Banker Issue: On 26/09/14, I travelled from Rajamundry(a.p) to Samalakot(a.p) with express train ticket in superfast train, because of same timings in rajamundry station instead of express train(tirupati- puri express) at 00:10(27/09/14), travelled in surperfast Express (falaknama express) to samarlakot at 00:20(27/09/14) . Mr.Ravi Raju Ticket Examiner Checked my ticket no.5843 7405(VTS:61G6B2X7DE) ticket issue time:23:36 at samalakot. He said my ticket is valid only for express ticket. I explained him, because of same timings i travelled with express ticket. Even ticket issuer at rajamundry station also not informed anything on difference between express train and superfast train. Even explain the situation also T.E. demand for penality of Rs.265/-(two hundred and sixty five only). I afraid to pay the penality. For that he lodge police complaint at Railway police station. I explained same situation to police, those are also not hear my words. Those are also supported to T.E.. Because of Police force, Finally I commit to pay the penality as per the penality sheet/authorized sheet/ no proper justification. T.E. not showed any penality sheet/authorized sheet directly written Rs.265/- ((two hundred and sixty five only) Challan No.P443788. Request RAIL WAY PEOPLE provide any penality sheet to collect fine. regards, anil ([protected]@gmail.com)

Hi, Today I am travelling from Lucknow to Banda. When TC came to check ticket. I shown him the mobile ticket. After checking my ticket he just deleted my sms ticket. When I get back my mobile and saw that TC deleted my sms, then quickly I called him but he just ignored and went away. Next time when TC was passing near by my berth, I called him and tell about my concern that you deleted my mobile tkt sms. He was not accepting that he deleted ticket and he told don't worry nothing will happen. He also told that get mobile sms again. As of now I am travelling as a without ticket. I told him that when I will de board at Banda Junction then what is proof with me that I am having ticket. Because you deleted my mobile ticket sms. Here I am having two concern. 1st- TC deleted my sms but he is not even accepting this thing and blaming to me that I get deleted the sms. 2nd- He told that nothing will happen when you will de board. Kindly tell me is this he way to give direction? I am providing the below details so that your team can check that who was the person on duty at that time because I don't know even the name of that TC. PNR Number : [protected] Date : 22-Oct-2014 Train Number : 15009 Train Name : CHITRAKUT EXP From Station : LJN To Station : BNDA Berth: S1/43/UB I hope Indian railway will help to solve this concern and will update me as soon as possible. Hoping for the best and positive response from your team. Thanks & Regards, Suman Rajput [protected]

Station authority of Kolkata Station are not giving clear cause of cancellation of Train no. 13131 and further when i try to inquire with higher authority they said that please see the display and do not disturb us... Is this the rule? Who will be held responsible for my loss which will raise because of not attending my client tomorrow as per schedule..? Do Indian Railway will reimburse my loss? Please repond to that matter and analyse who should held responsible...

My pnr is [protected]. I am travelling today from raipur R to ahmedabad ADI. my complaint is against attendant of coach a1 that he did not issue me bed roll. After asking he issued after 1 hour of journey. Same time on asking only he gave me pillow cover and that to used one and dirty. I asked to change it and he changed it. When i asked about hand towel he told me that it is wet. After journey of 5 hts i.e. at nagpur, on reminding he gave me used one and dirty hand towel. Moreover, he has not issued any towel to other passengers. so my point is he should be prompt enough to issue items to passengers. And not used ones. Passengers are not paying for these treatments. If he do not want to work as he should, why railway kept him? I need an immediate action in this issue and request set an example to others.

Against the PNR No: [protected], I have filled a TDR on the journey date[protected]within 02 hrs. of chart prepared), as I have got the RAC seats in 3rd AC (TDR Reference no: ekt[protected]). I have completed my journey on another confirmed ticket of Slepper class. Ticket charges of the Third AC was Rs. 3210/- Till today the TDR hasn't been resolved (It is showing "Refund under process" and IRCTC ZONE : "Group General Manager-1/Eastern Zone (IRCTC) Kolkatta". Even several times I contact to IRCTC. Every time they are telling that it will be resolved by Railway, not IRCTC, so, they can't give me any information regarding the same. Almost 09 months have passed, no refund has come against PNR No: [protected], costs Rs 3210/- I have attached the screen shot of the same for your ready reference. I can provide if any more information is required against the same.

IRCTC has collected entire payment (to the tune of Rs6.5k) on booking that has been failed. This is truly appalling Customer Service. If IRCTC cannot handle simple website functions, then it should simply close down its website and do offline bookings, but accepting payments for Failed Bookings is completely unacceptable. It is Illegal, unprofessional and completely unethical. It is not expected from Government organizations, but at the same time, I cant say that I am surprised considering most of Indian government functions are handled by incompetent fools. Additionally, their helplines are so inefficient - It is impossible to connect to it. I can also assume that IRCTC will take no less than 30 days to process any repayment. Absolutely garbage services.

hello sir i want to complain for a agnet name ankit pathak who is working in indirapuram on a name of xtreme travels i want to go mumbai, Mr ankit pathak told me that the indian railway has upgrade the price of train 14% which is right but he told me the tatkal charges which he is going to charge me is Rs3000 excluding the railway fair. and when i ask the reasion why then he told me that he is going to book my train ticket through a software which is made by some hackers and the name of the software is Aadhar and it is in his laptop and he also show me that he can book 12 tickets just only to click on yes button... and they also have a kind of software in there group which can give a very heavy load on IRCTC SITE so that they can book the tickets every easily the address is 403 G (ground floor) naya khand 2 indirapuram.ghaziabad opp nathu sweets kala pathar road... so sir its my request you to please check what is happening

dear sir we have last 1 week tring the online tatkal booking but all ticket is blocked from pune railway station we r in week payment done 23500 pending with irctc i dont know what is the reson ticket not available i dont wont my money i have case file IRCTC tell what about irctc & how to proseed the complaint with irctc Address: - Sr. 215 Ganganagar, Phursungi, Raygad, Colony, Lane No. 04Tal- Haveli, Lane No. 04, Pune-412308. [protected] 65295811 Krishna bharti

Dear Sir, This is pertaining to my train travel experience in Kolkata Rajdhnai - Train No 12306 - traveling from New Delhi to Kanpur on 10th Oct 2014. I have been trying to lodge a complain on the web portal but due to some technical problem it has not been working. Due to which I have already registered a grievance on the portal for public grievance (Reg. No. MORLY/E/2014/11244) and have also written to the PMO for the same. Then I came across this source and thought of reporting the issue here as well. I was traveling in a AC 2 coach - PNR [protected], from New Delhi to Kanpur. The dinner was served at 8:30pm. Despite announcements at the beginning of the journey that attendants will give you a menu to choose, there was no such menu. On inquiry I was told that the only choice to be made is Veg vs. Chicken vs. Egg curry. I opted for veg food. The parathas were thick and half cooked, the dal was bitter and the paneer was resembling with the white Natraj eraser that we used in childhood, in terms of hardness. I immediately called for the supervisor (Mr. Pratiek Kumar), complained to him and asked for the complaint book. Suddenly everyone was on their heels. A new dinner was arranged for me that comprised of mixed Veg, tawa Roti's ( I didn't even know that these existed on trains) and a lot of convincing that please don't complain. Well I kept pushing for the complaint book as it was not just about me but thousands of other who travel and face such situations daily. The supervisor finally asked for it but I think he gave instructions to stall it as my station was very nearby. Finally Kanpur station came but not the complaint book. I want to report that the manager Mr. Prateik Kumar not only served me bad quality food but also deprived and obstructed me of my right to complain by intentionally not providing the complaint book. Given recent fare hikes and promises made by the govt. and railway ministry it does not seem any changes are taking place in quality of services being provided. On top of that the officials not allowing you to register complaint is a serious offence. Kindly look into the issue.

Dear All, Please note I had booked for two persons, ALOK & RAJESH, for travel from YPR to DURG (PNR [protected]) 10 October, while it was confirmed for ALOK, for RAJESH it was waitlisted no 1 and hence he could not travel.. I have not received any confirmation of the refund for the waitlisted ticket for RAJESH.. Please send the confirmation for the refund of the waitlisted ticket immediately.. Regards.. Alok Dixit

This happened in early morning. When I went sbc along with my parents. Parents are travelling to chennai and first titime in train Even though we reached early I ccouldn't get a platform ticket due to rush even in seperate counter for issuing platform ticket.since my parents are old and new to tthe place I had to guide them to their seat. My concern is If a platform ticket vwndong machine or seperate counter is active I wouldn't paid the fine. I am not worried about the fine I paid due to the improper arrangements from Irctc this happened. Me like a fool paid the fine .while two other guys who was caught by the ticket checker ran away.