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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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513
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+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
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+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 440

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U
udaykumta
from Bengaluru, Karnataka
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Refund of money for not booked tickets

Address:Dharwad, Karnataka

I has booked 4 tickets on 11.10.2014 for journey on 03.11.2014 from Tirupati (tpty) to Hubli (ubl) for 3 Tire AC from internet. The transaction No. is [protected]. An amount of Rs.3502.47 has been deducted from my ICICI account but tickets are not booked. The booking is made by my IRCTC log UDAY1434. In this regard, I kindly request you to refund my deducted amount of Rs.3502.47 immediately. Please do the needful. My email ID is...
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RITUL PRIYA
from Mirzapur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NON REFUNDMENT OF CANCELLED TICKET MONEY

Address:Varanasi, Uttar Pradesh

I had reserved 2 tickets dated 4 september 2014, one for the journey commencing from NDLS(NEW DELHI) to MGS (MUGHALSARAI) and other from BSB(VARANASI) to NDLS(NEW DELHI).I had also booked another ticket dated 21 september 2014 from ALD(ALLAHABAD) TO BSB(VARANASI).Due to some reasons I had cancelled all the 3 tickets on 15 september2014 for the former two tickets and on 27 september 2014 for the later.IRCTC site is showing that all the 3 cancelled...
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O
OP456
from Delhi, Delhi
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TDR NOT APPROVED

Address:Lucknow, Uttar Pradesh

DEAR SIR/MADOM, I HAVE TO COMPLAINTS. 1. PNR [protected] JOURNY DATE 3/6/2014 RASON PASSENGER NOT TRAVELLED. TDR FILED ON 03.06.2014 STILL TDR NOT APPROVED. REGARDS. 2. PNR [protected] TDR FILED ON 26 JUL 2014 TDR NOT APPROVED. REGARDS PLEASE LOOK INTO THE MATTER AND HELP....
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H
Hoshang Solanki
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wait Listed ticket Refund is not received.

Dear sir, I had booked e-ticket for journey on 7 sept. 2014 with PNR no. [protected] and with Transaction ID: [protected]. In this ticket Ticket for Passenger 1: Hoshang Solanki; was confirmed and for Passenger 2: Patel Mukesh; was wait listed and passenger 2 had travelled through the same train by general class. His ticket has been attached with the mail for your reference. I had filed TDR request for refund. But the reply...
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S
Sam Widd
from Bankura, West Bengal
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NOT AVAILABLE SHOWING IN RAJDHANI EXPRESS

Address:Kamrup Metropolitan, Assam

Earlier i could easily book a ticket from Guwahati to NJP or Allahabad but these days its not allowing me and Rajdhani Express is meant to travel from capital city to New Delhi as observed all over India so why am i not being ticket from capital GHY to any other city. It was not the same back in 2012 when i could easily get ticket for GHY to NJP please make it like earlier and there is no loss for you people its good only that you can earn...
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N
Nandu2020
from Tellicherry, Kerala
Oct 6, 2021
This thread was updated on Oct 6, 2021
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Payment rejected

Sir, I'm a regular customer of your site IRCTC. It was very unfortunate that today while I was booking an e-ticket a notification informing "PAYMENT REJECTED BY BANK [ Transaction Id: [protected] ] You can choose another payment option and try again." like this came. This is the first time I'm facing such a problem and I'm confused. I'm sure that my bank account have the sufficient amount for this transaction. I humbly request you...
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D
Deepak Sawalakhia
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not received for cancellation of e-ticket after completion of 3 &half months

Address:New Delhi, Delhi

I had made reservation from Dhanbad to Secunderabad on 3rd July by transaction id [protected], pnr no. [protected] and cancelled this ticket on same day i.e., 3rd July 2014, receipt no. was 16463422 and booked another ticket on 3rd july by transaction id no. [protected], pnr no. [protected] and cancelled that ticket on dated 27th july, receipt no. was 16819194 . But unfortunately the cancelled amount has not been debited till now in my account...
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A
ashishvurmi
from Jabalpur, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Error showned during booking tatkal ticket even after that ticket is booked

Address:Kota, Rajasthan

On[protected] i booked two tatkal tickets (Kota to sgo) doj[protected] but when i was booking third ticket it showed error at the time of redirectiong that only two tickets can be booked from one ip address in tatkal so i asked my friend to do third ticket but after sometime mail was received from irctc that tkt is booked (From same ip address which showed error) due to this i booked two same tkts due to which i suffered loss of...
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A
Awadheshyadaw
from Noida, Uttar Pradesh
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Waiting ticket cancellation and refunds

Address:New Delhi, Delhi

Hi Below are the details of my ticket. Tranction ID: [protected] Pnr: [protected] Train Number: 12555 GKP NDLS Date of journey: 08-Oct-2014 Date of Booking: 07-Oct-2014 This ticket was not confirmed till the chart prepared. So please let me know when the ticket fare will refund to my account. Regards, Awadhesh [protected]...
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B
balutiwari
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Password not sent

Dear sir i sign up new account of irctc on yesterday but password not sent to my email.conformation sent to my cell My email [protected]@gmail.com My mobile nomber [protected] So pls sent to my password on [protected]@gmail.com Than i use to my irctc account Thanks...
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K
Khalith Ahmed
from Guntur, Andhra Pradesh
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TDR - CR Repudiate

Address:Bangalore, Karnataka

I have filed a TDR on '01-Oct-2014 12:20:28 HRS' as I not travelled in the train from Bangalore. But the TDR status is now CR Repudiate Reason For TDR: Passenger Not Travelled, TDR Filing Date: 01-Oct-2014 12:20:28 HRS, Cancellation ID: [protected], TDR Zone: SOUTHERN RAILWAY (SR), Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF Regards...
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O
Ojaswitag
from Vadodara, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Toilets not cleaned in Hapa Jat express

This is to bring to your notice that my pnr no[protected] travelling from Baroda to Ambala cantt on 1st Oct 2014 the toilets were in filthy conditions they were not cleaned till the time we boarded on the train from Baroda till we got off the train in Ambala also there was no cleaner on the train when I brought this to the notice of the TT I was told till will be done I waited patiently but this didn't happen when I asked for a complaint book...
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K
krish38
from Karad, Maharashtra
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Excess charge on e ticket.

Address:Pune, Maharashtra

I had booked eticket vide PNR Nos [protected] and [protected] for jouney on 26th Oct 2014 ex Madras Egmore to Nagapattinam and back in the name of Vanishree age 6 years I have been charged Rs. 140/- as basic fare instead of Rs. 70/- being half fare applicable to children below 12 years. Please confirm that this is the policy of Railways to charge full fare even for children below 12 years....
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M
mannyrockz
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money debited from account but no tickets booked

Address:Chennai, Tamil Nadu

I tried to book tickets on 01/10/2014 for 12603/Hyderabad Exp, 18/10/2014. After the transaction money from my account has been debited but no ticket booked aganist given names. Booking Details: Transaction ID: [protected] PNR No: -Blank- Train No/Name: 12603 / Hyderabad Exp Date of Journey: 18-Oct-2014 Date of Boarding: 18-Oct-2014 Class: Sleeper Class (SL) From: Chennai Central (MAS) To: Secunderabad Jn (SC) Boarding: Chennai Central...
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P
parchana
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

missed my train because of wrong information given by 139

Address:Allahabad, Uttar Pradesh

Hi, I have booked my tickets in train number 02265 (Sealdah-old delhi premium special) on 4th Oct 2014 by paying premium amount of Rs. 8730. Train was supposed to leave Allahabad junction at 4:40am on 5th October. I called 139 around 3:50am and they informed me that train is running late by 1 hour 45 minutes and will reach Allahabad at 6:25am. I called 139 number again at 6:00 to find out the status and they confirmed that train was running...
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Address:Krishna, Andhra Pradesh

Hi, We have booked a railtourism ticket as follows : Transaction ID :[protected], Tour Confirmation Number:[protected], PNR :[protected] i) We can cancelled the tickets before 5 days of journey but still Amount is not refunded and the IRCTC says its not cancelled. ii) We have emailed the cancellation confirmation received from IRCTC also Please do the needful Regards Suresh - [protected] ; [protected]@yahoo.com...
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neerajshrimali
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money Debited from account, but ticket not booked.

Address:Jodhpur, Rajasthan

Hello Sir/Mam, I tried to book one ticket, 3-oct, In error case, Money got debited from my CITI bank account, but Ticket not booked. There is no entry in Transactions list in account portal. like Failed Transaction/Booking History list. Below is the details: Date Of Booking: 3-Oct-2014. Ticket Details: Ticket for Delhi To Jodhpur (Rajasthan), on 21-Oct. in Mandore Express, 12461/12462. CITI Bank Account: Ticket Booking...
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V
vgarg289
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No refund of ticket

Address:New Delhi, Delhi

To, Concerned authority On 6th oct 2014 at 10:00 am I booked ticket from irctc website and an error occur after I give my debit card details and no confirm sms & e-mail is come for this ticket immediately (transaction id :[protected] & pnr number is [protected]).So, I booked another e-ticket(transaction id:[protected] & pnr number: [protected]) and then ticket which I try to book before it is confirm .So, I cancel...
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sasukerail
from Bhopal, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REGARDING TDR REFUND

Address:Bhopal, Madhya Pradesh

Reason For TDR: Passenger Not Travelled. TDR Filing Date: 24-Jul-2014 22:19:23 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: DCR300714W06246 MORE THAN two and a half months are over and still they haven't refunded any money even after all viable steps are followed by me & within given time and condition. So please refund the amount other details of ticket are ...
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S
Subhasree Jana
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IRCTC people take more than MRP

Address:Chennai, Tamil Nadu

Frequently I travel through train. I remembered last year when I was travelling from New Delhi to Bangalore I took Rajdhani. The dinner they provided us that was rotten. When I complaint for that they replied " Madam sab koi kha raha hai aapko hi achha nahi laga bas". I don't understand why people of India feel insecure to raise their voice!! This time while I was travelling from Kolkata to Chennai IRCTC people were taking higher rate than...
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