Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir You sent this mail With reference to refund against PNR Number [protected] with reason Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds SC under case No. [protected] with reason, As per chart, passenger has travelled . Here my query is Passenger has travelled as per your records. Due to sickness i was not travelled on that date. Later i was booked another ticket through my login ID and travelled by me. I am not travelled on the day where TDR was filed by me.where i was supposed to cancel my train ticket before 3 hrs. It stating that ticket cancellation is not possible file TDR. I filed TDR as a reason Passenger Not Travelled. How far it is correct as per chart the passenger has travelled with out travelling the passenger. If the Ticket Collector was sold my ticket to some other passenger and get money from them and wilfully entered in in the chart Passenger has Travelled. Where is the proof and how can i believe he is not sold my ticket to some other passenger for getting money and entered passenger has traveled in the chart . Here i attach my TDR history and My Ticket booking history where you get my subsequent journey details for your perusal. I am awaiting your prompt response.

hi, I had a really bad experience in Mumbai to Delhi Duronto Express. We were served rotten food and beverages when we asked the train crew members to replace the food they refused and left the compartment and never returned back. Since we all were very hunhry so we decided to hunt for the manager and other staff members. But unfortunately, it brought us no success as we were denied to replace the food. Besides, the bedding was very dirty and incomplete Only a few lucky passengers could get the hand towel and other few could managet to get pillow without covers. I want to make official complaint please suggest me the way. My telephone no is [protected] and email I'd is [protected]@gmail.com

Hi People, I am Jerald from Pune. I booked a ticket for me and my wife on Sep 10 through IRCTC and the waiting list was 1 and 2. So I thought that it would easily clear as we have 2 mnths to travel. But at the exact travel date I checked my status of the ticket and it still said waiting list 1 & 2. I don't think so not even one cancellation would have occurred as I saw the train simply had some seats which were not occupied. Also they said that if ONLINE TICKET has a Waiting list, then we are not supposed to board the train. If this is the case, WHY ARE YOU LETTING CUSTOMERS BOOK TICKET ONLINE ONCE THE QUOTA IS OVER? Unneccesarily we booked the WL ticket and we cant board the train? Then why is the system accepting those tickets to be booked. The system can simply say that "Booking have gone to waiting list, so booking closed" And we are asked to leave the train because this WL ticket is not valid. Then what about money which spent? They said they will refund, I said we book tickets to travel, not to get refund. So allow even WL Online tickets to board the train. These Internet users spend more money than the guy standing at the counter to get the tickets. Thanks

I have Booked Ticket online by IRCTC.At the time of booking ticket show available. When I Booked Ticket it show in waiting list . I call on 139 to conform that the person told me that you can wait for till chart preparation.Now chart prepare but Same status is showing Waiting list.Now i am doing cancel the ticket but it should not possible it showing the file TDR. I am doing same also but it show that After charting all passenger in wait list so PNR will be drop and file TDR will NOT be allowed. At the same time railway enquiry person told me the if ticket not conform it will automatic cancel and payment will be refund in the account. Please help in this matter Booking details is given below: PNR Number : [protected] Date : 10-Nov-2014 Train Number : 12144 Train Name : SLN LTT SF SPL From Station : SLN To Station : LTT Boarding point : SLN Reservation upto : LTT Class : 3A No of passengers : 3 Charting Status : Chart Prepared Upgraded Class : Quota : CK Remarks : Status Report Booking Status Current Status CKWL/5 CKWL/5 CKWL/6 CKWL/6 CKWL/7 CKWL/7 Acronyms CAN CANCELLED CNF CONFIRM RAC RESERVATION AGAINST CANCELLATION WL WAITLIST RLWL REMOTE LOCATION WAITLIST PQWL POOLED QUOTA WAITLIST RSWL ROAD-SIDE WAITLIST REL RELEASED NR NOROOM

From last 5- 6 times I am trying to book tatkal but somehow its not happening. Every time I reach the pay option and make payment but every time it brings back to error page. Previously I was able to book but now I don't know why this things are happening. Even after payment seats are not booked.Kindly look into this matter.

Name - prathidevadaskumar s irctc user id - prathi95 mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Sir, I booked two tickets on Nov 4 at 7.15 p.m from Delhi to Chennai.The journey date was December 13 at 10.30 p.m. The problem is that the amount got debited(KVB bank) and the ticket is not yet booked.My transaction ID is [protected].Please do the needy help as soon as possible.

booked a ticket from Ratnagiri to Mumbai for travel date 14/04/2014 (PNR number [protected]) But due to rerailment could not travel. I had filed for the tdr but inspite of numerous mails and calls the refund has yet not been done. 09-Apr-2014 [10:27:28 GMT+05:30] Welcome Mr. vijay dutondkar Tour Packages Flights Hotels & Lounge Tourist Train Shop Retiring Room Home| Sign Out| Contact Us #MainContain { WIDTH: 210px; HEIGHT: auto}.mainHead { BORDER-BOTTOM: #fff 1px solid; PADDING-BOTTOM: 4px; BACKGROUND-COLOR: #2781ba; PADDING-LEFT: 8px; WIDTH: auto; PADDING-RIGHT: 0px; FONT: bold 12px arial; COLOR: #fff; CURSOR: pointer; PADDING-TOP: 4px}.mainHeadSelected { BORDER-BOTTOM: #fff 1px solid; PADDING-BOTTOM: 4px; BACKGROUND-COLOR: #59b1e8; PADDING-LEFT: 8px; WIDTH: auto; PADDING-RIGHT: 0px; FONT: bold 12px arial; COLOR: #fff; CURSOR: pointer; PADDING-TOP: 4px}.Accordationnavi { WIDTH: auto}.Accordationnavi A { BORDER-BOTTOM: #fff 1px solid; PADDING-BOTTOM: 4px; BACKGROUND-COLOR: #deebf7; PADDING-LEFT: 9px; WIDTH: auto; PADDING-RIGHT: 0px; DISPLAY: block; FONT: 11px arial; COLOR: #333; TEXT-DECORATION: none; PADDING-TOP: 4px}.Accordationnavi A:hover { BACKGROUND-COLOR: #b7cee2; FONT: 11px arial; COLOR: #000; TEXT-DECORATION: none}.change { BACKGROUND-COLOR: #deebf7}.change:hover { BACKGROUND-COLOR: #b7cee2; FONT: 11px arial} Services Plan My Travel My Transactions Booked History Print E-Ticket Cancel E-Ticket/Refund File TDR Refund Status of Failed Transaction User Profile Change Password Ticket Details Pnr Number: [protected]Transaction ID: [protected]Train No: 10104Train Name: MANDOVI EXPRESSFrom Station: RATNAGIRI(RN)To Station: THANE(TNA)Date: 14/4/2014Class: 1ABoarding: RATNAGIRI(RN)Resv Upto: THANE(TNA)Quota: GeneralBooked By: Ticket DetailsS#NameAgeSexRes-StatuscancellationDate1SHEKHAR MORE 41MaleBooked2SANIKA MORE 37FemaleBooked3VALLARI MORE 11FemaleBooked4KAVYA MORE 5FemaleBooked5SMITA MORE 62FemaleBooked I

Further to this mail below, now i am not be able to file TDR what will be a next step to get my money back You don’t have any records where it is showing my funds are credited in your account and you have not reimbursed the same to me after so many months. It is our fault that we trust you and assumed that we will get our money back after 3 months and now we get the reply that 'Failed to collect TDR/TTE Certificate/GC’. It is very irritating that you don’t have courtersey to give solution on your own to reimbursed the amount. May be reimbursement is a regular process for you but If we will follow up then we will not get any response from your end This is last mail after this will be forced to forward this to higher authorities or consumer court Regards, Sanika More Contact No :- [protected] / [protected]

i had booked three e- ticked from MARIANI JN(MXN) to HOWRAH JN(HWH) and detail are given below.. NAME-PRAVAT KU SAHOO, NALINIPRAVA SAHO and SNEHA PRAVA SAHO PNR no.[protected] Train No. & Name: 15960/KAMRUP EXPRESS date of cancellation-06-Nov-2014 18:58:07 HRS Cancellation ID: [protected]

I have an irctc account. But I have forgot the password. For resetting password I have forgot the mail password also. Please find the below details: User name :Ashachinnu mobile registered under above user name: +91 [protected] Please help me in changing the e mail id and also to reset the irctc password

I TRAVELLED ON TICKET P N R [protected] IN AC II DT 25092014 FROM YESHVANTPPUR TO LUCKNOW. REGARDING THE PRBLEMS FACED MADE COMPLAINT TO THE C T I DT 25092014 VIDE NOG C 13 REV7B NO113616. I AM TILL NOW WAITING THE RESULT OF MY COMPLAINT. I REQUESTED TO IMPROVE THE SERVICES OR CANCELL THE TRAIN, KINDLY DO IMPROVE THE SERVICE. M G GURHA ADVOCATE PH[protected] LUCKNOW

Transaction ID: [protected] PNR No: Train No./Name: 12802 / PURSHOTTAM EXP Date of Journey: 13-Dec-2014 Date Of Boarding: 13-Dec-2014 Class: THIRD AC (3A) From: NEW DELHI (NDLS) To: ALLAHABAD JN (ALD) Boarding: NEW DELHI (NDLS) Resv Upto: ALLAHABAD JN (ALD) Quota: GENERAL (GN) Ticket Type: E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 NEHA CHAUDHARY 21 Female LOWER Not Booked Payment Details Payment Option: State Bank of India Ticket Charge: 980.0 Service Charge: 22.47 Total: 1002.47 TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00EHCIW3 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1, 002.47 NOT BOOKED THIS TICKET

I am unable to book my booked history.Please help. I did the following : Login..then..my transuctions...booked history..password...but after this it is showing no history available. I have 5 tkts booked and i have SMS frim IRCTC also but the same is not being reflected in the system. Kindly help.

sir i am shafquat ali, on 25 oct i was booking tkt from ddr to dvg, but due to some technical prblm tkt not booked but amt deducted, here are details Date of booking-25 oct train no-11021 txn no[protected] irctc user id-ROUSHAN05 PASSWORD-[protected]

Transaction ID: [protected] PNR No: Train No./Name: 12802 / PURSHOTTAM EXP Date of Journey: 13-Dec-2014 Date Of Boarding: 13-Dec-2014 Class: THIRD AC (3A) From: NEW DELHI (NDLS) To: ALLAHABAD JN (ALD) Boarding: NEW DELHI (NDLS) Resv Upto: ALLAHABAD JN (ALD) Quota: GENERAL (GN) Ticket Type: E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 NEHA CHAUDHARY 21 Female LOWER Not Booked Payment Details Payment Option: State Bank of India Ticket Charge: 980.0 Service Charge: 22.47 Total: 1002.47 MY TANSECTION ID THROUGH SBI NET BANKING TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00EHCIW3 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1, 002.47 BUT NOT BOOKED SO MY PAYMENT REFUND MY ACCOUNT MY M.NO. [protected]

Hi Team, I am unable to cancel ticket for PNR number [protected] from DLI to LKO and the same [protected] need to be cancel for 1 Pessanger. The reason for cancelling [protected] is that it is not confirm and is RAC. Cannot travel with Old age passenger with out Confirm seat. [protected] for this need to cancel it for 1 Passenger due to some medical emergency. I got the message for PNR [protected] and just after 15-20 mins i tried to cancel it but was not able to do so. JUST BCZ SITE IS NOT WORKING. With this issue i am not able to cancel any of the Tickets that I have booked it. The same issue with the return ticket as well. Need to cancel 1 ticket for the Passenger who is medically unfit.. Given call to 139 for 5.14 mins but didnot get the option to speak CCE. Only IVR option. CAN ANY ONE HELP ME OUT Regards, Jagjeet Singh [protected]

Dear Sir, I cancelled one of my ticket PNR No-ZUGXHW, Transaction ID-[protected], and Ticket No[protected] which was two way ticket of amount 47, 958 (Base fare 37730 +Tax 10228). The air lines told me that he refunded 160 USD to you for this cancellation. Before cancellation you informed me that about 11000 will be refunded. After 3 weeks you called at my indian no and told only 2500 will be refunded. To day I received a reply of my mail about refund value saying there is no refund amount. I want to know what exact means of your no show ticket and why you changing your word day to day. Is this a right way to cheat customer? Please send me my detail of cancellation and refundable value. Thanks Abdul Daiyan Mob No- +[protected]

Dear Sir/Mam, i am Sikander s/o Nathani sharma, Punjab Housing Board Colony Q.No: 6/3 Dhangu Peer Pathankot, Teh. & Distt. Pathankot 145001 (Punjab). Sir Have Booked my Bike (Honda Splender Plus 100 CC, Colour Red, PB 06 K 7109 ) in Train MOUR DHWAJ EXP. Train Number 12492 (pathankot cantt to siwan juction (bihar ) ) I have booked my bike for siwan dated : 24.10.2014 but my bike was not delivered to my destination yet . I have complained many times in these days. i have no responsed form anywhere. So i have attached my photo proof and luggage ticket. so please Sir i want a quick action against my complain and sir i want my bike to delivered to my mentioned destination as soon as possible. I shall be vary thankful to you Sir Please.

Sir One of our customer Shri Anil Kumar who is maintaining his saving bank account no.[protected] at our State Bank of India, Sidhauli branch, Distt Sitapur (U.P) has made a complaint that there was unauthorised transactions on 21/08/2014 from his account towards booking of railway tickets. The withdrawal amounts are Rs.111.25, Rs.6243.72, Rs.111.25, Rs.111.25 and Rs.4543.72. The respective complaint and copy of passbook is attached for reference. We request you to kindly arrange to look into the matter and arrange to provide us the necessary clue/documental proof to nab the culprit. An early action in the matter will be solicited regards chandan singh Deputy Manager Administrative Office Lucknow [protected]