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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 439

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A
ankit46sha
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not getting a ticket on 18.10.2014

Address:Buldhana, Maharashtra

It is highly disappointing when i was booking ticket on 18/10/2014 morning at 10:00 am the website gets failed to deliver. The calender which shows date was unavailable for some time at 10:00 am. Because of that i could not book the ticket. I am working in a bank and frequently travels to my hometown. there are lot of agent who booked ticket despite that problem i dont know how they could manage. Being working in an organization you can not...
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S
saleem.cc
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

WL ticket confirmation delayed

Address:Mumbai City, Maharashtra

Hi, Today dated 17/10/2014, i have ticket from mumbai to Tadipatri for the ticket in train chennai express that start from Dadar with WL 25 & 26. This ticket i suppose to travel with my family having small kid for the diwali festival. As per the rule the chart should get prepared before 3 hrs or In worst case before 2 hrs. I have since waiting from 3 hrs for the chart get prepared and if by chances tickets get confirm i will go...
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V
Venkeswararao Para
from Coimbatore, Tamil Nadu
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Journey Date selection is not working

Address:Hyderabad, Andhra Pradesh

Hi. Today at 10.10 AM i tried to booking tickets through online in itctc.co.in.when i select journey date it is not selecting. i was log out and tried again. but same issues date is not selected. Due to this issue my journey cancelled....
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S
soll
from Puducherry, Puducherry
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc login problem

Address:Cuddalore, Tamil Nadu

I was an ex railway user. I was having one login Id & password. I didnt use it for a long time.Now I want to use it but it is not possible.I forgot the id & password.I wanted to reopen the a/c.If I started with a new id, the irctc sys is not accepting.If I feed the cell no, it is rejecting citing the reason that the cell no is already registered.If I go for FORGOT password, the sys is telling that ur is deactivated.If I contact thro...
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T
THUMMARUKUDY
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

BOOKING HISTORY

Address:Ernakulam, Kerala

I am a registered user of IRCTC my user name is thummaru.I have booked tickets for travel on 17 th and 18th October.today when I logged in for checking the current status of the tickets, I was told that I have been migrated to the new version and I can see the booking history there.But surprisingly it is not available there. Please help...
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V
vinod pandey1960
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating by Railway in the name of Premier Train

Address:Gandhinagar, Gujarat

I WISH TO DRAW THE ATTENTION OF MISNISTER FOR RAILWAYS, GOI AND OTHER SENIOPR EXECUTIVES TOWARDS THE FLEECING DONE BY INDIAN RAILWAY IN THE NAME OF SO CALLED PREMIER TRAIN. ON ACCOUNT OF SAD DEMISE OF MY MOTHER-IN LAW, ALONG WITH MY FAMILY HAD TO RUSH TO MY NATIVE PLACE IN BIHAR (MOTIHARI). I SEND MY WIFE BY AIR AS THERE WAS NO TICKET AVAILABLE ON 12/10/2014 AND TRIED TO GET TICKETS FOR ME AND MY DAUGHTER. MY DAUGHTER SHIVANI SEARCHED RAILWAY...
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I
Imran Emu
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E-Ticket Cancelled and not refunded on my Account

Address:New Delhi, Delhi

I had booked the E ticket from NDLS to PNBE by train no - 12310 / RJPB RAJDHANI. on 05-Oct-2014.the under mention details are as PNR No - [protected] Transaction Id - [protected] From - NEW DELHI (NDLS) To - PATNA JN (PNBE) Date of journey - 06-Oct-2014 Date of Cancellation:09-Oct-2014 Cancellation ID: [protected] Ticket is cancelled because of WLon 06-oct-2014 and irctc status shows that the amount is refunded in account...
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U
uditkansara
from Mumbai, Maharashtra
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TICKET CANCEL AMOUNT NOT REFUND

Address:Ahmedabad, Gujarat

Dear Team, I have already cancel ticket but amount of rs 1175/- still not credited in my account so please check and please do needfully asap... .No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status 1 [protected] 08-Oct-2014 [protected] CANCELLED 1336.24 1175.0 HDFC NOT_REFUNDED...
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R
ramkumar1949
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

train arrival/departure wrong information from 139

From Raigarh(RIG} town I called 139 to know the late position of .train no 18478 & get reply that it is running 2hours late.But the train was only 20minutes late and reached only 25 minutes late. Kindly make an inquiry of matter why such wrong answer given....
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H
hakim2152
from Bhopal, Madhya Pradesh
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TDR refund not recieved

Address:Mumbai City, Maharashtra

This is regarding the TDR which was filed more than four months back Details PNR no : [protected] Cancellation ID : [protected] Its been 4 months since i have filed the TDR The reply i get from customer care is that they have forwarded the request and irctc is not laible for refund Where should i go then?? Please get the amount refunded on the urgent basis or I have to take the legal action against railways...
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C
ctsagar
from Bengaluru, Karnataka
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DOUBLE TICKET TATKAL

Address:Sagar, Madhya Pradesh

RESPECTED IRCTC MEMBER, I MADE A PAYMENT THEN IT SHOWED IN FAILED TRANSACTION AND LAST BOOKED FAILED SO I TOLD MY BROTHER TO BOOK IT SIMULTANEOUSLY HE BOOKED IT BUT AFTER SOME TIME I CHECKED IT IN BANK ACCOUNT BOTH TICKETS ARE BOOKED PLEASE CANCEL ONE OF THE SEATS AND PROVIDE REFUND AS IT SHOULD IN FAILED TRANSACTION I BELONG FROM A VERY MIDDLE CLASS FAMILY AND WAS BOOKING FOR MY SISTER BOTH TICKETS ARE BELOW PLEASE...
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K
Kumar Jaganmaya Jagajeet
from Hyderabad, Telangana
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Refund for tatkal ticket in a cancelled train

I have booked a tatkal ticket having pnr no [protected] in train no 22849 on 14/10/2014 for 15/10/2014 in tatkal quota. Today when I checked the train running status in http://enquiry.indianrail.gov.in/ntes/ it was showing cancelled.The snapshot attached. Then for confirmation I called 139 also and they also confirmed about the cancellation of train . Then I cancelled the ticket from irctc.co.in . but their it shown refund amount zero...
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N
niku11
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

CR-REPUDIATE ---TRAIN MORE THAN 3 HOURS LATE & PASSENGER NOT TRAVELLED

Address:Patna, Bihar

I had booked an online ticket from Patna to Kolkata on 07/10/14, PNR No.[protected]. The trail got delayed by more than 3 hours. I chose not to travel. I filed TDR within 2 hours after delayed departure of train. Reason indicated 'Train late by more than 3 hours Passengers not travelled' But IRCTC repudiated the claim and did not refund any money. This is not logical. When Railways cannot maintain their own rules of being punctual...
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K
km786
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not given

Address:Mumbai City, Maharashtra

I had booked a ticket online from Varnasi for PNR [protected], BSBB LTT special, 21-Feb-2014, Train departure time in 16:40 from Varnasi to Etarsi . The railway train was delayed the train by 6-9 hours. Passenger could not travel. As per process I filed for TDR on railway website and saved screen shot . It shows Time stamp of 21-Feb, 17: 21 hrs with reference number provided as ekt[protected]. The online system did not allow to cancel...
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V
varepsu
from Nagpur, Maharashtra
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Refund is not done.

Address:Surat, Gujarat

Hello. My name is Varepsu Vaghela. I have booked my tickets through Internet booking before a month in Normal Quota. The date of journey is 12th of October, 2014. Train No & Name:12905 / PBR HOWRAH EXP. PNR No. [protected] and Transaction Id: [protected]. I have cancelled this booking before 24 hours. I got the message that Rs.400 is refunded in my account. But I did not get any refund yet. So please help me to get my refund....
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B
bachigochi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

forgot password hint question and answer

Address:Chittoor, Andhra Pradesh

Sir, My IRCTC user ID is bachigochi My Mobile number is [protected] I had forgotten forgot password hint question and answer Kindly send my password hint question and answer to my mobile or e-mail. Regards, R. Bhaskara Reddy...
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S
senoragolu
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pricing of tatkal tickets

Address:New Delhi, Delhi

As if getting a tatkal ticket is not enough, your dynamic pricing scheme is burning a hole in the pocket of consumers like us. A tatkal ticket for Rs 1500, now costs Rs 3300 under the new scheme. If one could afford that price one would have travelled by air adding a little extra. Further the amount of tatkal tickets available has also been halved as half the tickets are now sold under the premium scheme. Kindly agree on flat increase in...
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M
Man Pal
from Delhi, Delhi
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Refund of Amout

Address:New Delhi, Delhi

I have tired to book a ticket for H. Nizamuddin to Trivendrum (Kelra) on 01.10.14 and transaction ID- [protected] but after proceed for payment transaction has got failed and amount Rs. 16418.72 has been deducted from my bank account. The aforesaid amount not refund to me till date. It is therefore, requested that i may kindly be refund the above mentioned amount to me at the earliest please. From: Man Pal Sub-Inspector/Steno Dte....
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D
drdas
from Port Blair, Andaman and Nicobar Islands
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Food Poisoning

Address:Kokrajhar, Assam

We have travelled through 12424 from NDLS - KOJ via PNR No [protected] in B-6 PNR No., [protected] in B-8, NDLS - DBRT via PNR [protected] in B-8...after taking launch which lifted from NJP ...we are almost all suffering from Acute Gastro Enteritis in the train...Mrs .Mithu Roy and Mrs . Soma Barat is suffering seriously..Please do the needful as early as possible..thanks Dr. Kaushik Das, Mob. [protected]( KOKRAJHAR, ASSAM) Shankar Roy, Mob....
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M
Mr.raj Kishore Mohanty
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of less amount on cancelled train ticket cancellation.PNR No-4465867766.

Address:Angul, Odisha

I had booked one 3AC e-ticket having PNR No-[protected] in Train No-18464 Prashanti Express and the date of the journey was[protected] and paid Rs.1627.47.My transaction ID was [protected].The Train no-18464 was declared cancelled on 10th October 2014 due to HUDHUD cyclone.Hence I was compelled to file TDR for cancellation on 10th Oct.2014.I am surprised to receive a mail in my id that an amount of Rs1200/ is going to be credited to my...
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