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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 441

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M
mmlragtah
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Catering

Address:New Delhi, Delhi

In kalka Shatabdi Express train 1201, on 04.10.2014: 1. Water bottle of 500ml served instead of 1000 ml. 2. Why the Menu card does not specify the size? 3. Isn't it done purposely to help the contractor? 3. Tea was no served with the Break fast, even on demand, though the tea is mentioned in the menu. Coach No. C11 PNR[protected]...
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R
Rajsekhar38
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Got a Ticket Confirmation SMS saying chart reprepared after train scheduled Departure.

Hi, I Booked a ticket with PNR number : [protected] with waitlist status for[protected]. on 5th october afternoon i received an SMS on status from IRCTC saying " Chart prepared with Wait list status", then we thought ticket would get cancelled automatically as it is an e-ticket and we went with other options. But again after schedule departure time we received a message from IRCTC saying " due to some tech problems chart was re prepared...
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K
Kalyanasundaram. R
from Kuzhithurai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non availability of SMS for tatkal tickets

Address:Kanyakumari, Tamil Nadu

I booked a tatkal ticket for my son on27.9.2014 (PNR[protected]) from Kengeri to Madurai for his urgent visit. After booking ie after payment the current got cut and we dont know the ticket confirmation. The same was intimated to my son and he booked another tatkal. On both time, there is no intimation through SMS, but the payment detail received in cell phone. It is the responsibility of irctc to intimate immediately through SMS to the concerned...
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V
VKBADGAIYAN
from Mumbai, Maharashtra
Feb 23, 2023
This thread was updated on Feb 23, 2023
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retiring room booking confirmation email or message

Address:Umaria, Madhya Pradesh

I have booked retiring room at ROURKELA-ROU, on[protected], TID -[protected], DOJ[protected], but I could not received confirmation message on mobile or email due to Internet problem. Kindly pl arrange to send and arrange to refund money RS. 197.47 for failed transaction ref no IG00AOZJG7, previous to above TID.THANKS....
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U
ugra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

About train facilites

Address:Ghaziabad, Uttar Pradesh

I am currently traveling by train no 13413 BSB TO DLI. I am in S2 56 coach their is no fan and light facility rest other coach are ok we have pay same amount not less other then. The coach is very old.when we have pay same amount then why not getting the indian railway service.thier is no charging facility and rest coach have evry thing. no water in S1 coach.why this think i want to know. What is the my mistek i have select wrong train. I...
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A
a4usrinu
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment Failures

Address:Hyderabad, Andhra Pradesh

Hello This is Srinivasu K from Hyderabad. I would like to thankful to IRCTC because integrated Next Gen IRCTC Website and loading and log in application issue has resolved in next generation. But frequently Payment failures when the time of the tatkal. I am getting above issue for the past 3 days onwards and unable to book the train ticket bcz tickets are gone. Better to solve this issue ASAP and it ll help for end users. Issue2: Re-login...
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S
shripal.bhandari
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WORST SERVER

Address:Guntur, Andhra Pradesh

Hello This is Ashok Kumar Bhandari from Guntur. I had to book tatkal tickets vide Next Gen IRCTC Website but each and every time I get the same message "YOU WILL BE REDIRECTED TO IRTCT WITHIN SO AND SO SECONDS". Many a times the Ticket is not generated but the payment gets deducted from Bank Accounts. Please rectify the problem as soon as possible and kindly check with that Re-login Issue. Hoping for a quick solution. Email: shripal.[protected]@gmail.com Mobile:...
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S
samirkalia
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rats menace in Konark Express..

Address:Pune, Maharashtra

Hi, currently I am travelling in Konark express train number 11019, pnr number [protected].previous night in train was a worst experience. Rats in train chewed away most of my luggage and stuff inside them..its not only my only experience.all my copassenger had the same trouble..its such a horrible experience..Noone of the train attendents heeding out the problem..I am reporting this problem from train while travelling..who will compensate...
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Address:Jabalpur, Madhya Pradesh

I booked ticket from Jabalpur to Bhopal in train No 11472 on 27 Sep 14 from my user ID khbilhari. After booking the ticket the amount is deducted from my SBI Saving A/C but ticket was not actually booked. Please refund the deducted amount as soon as possible. My booking Txn No[protected]....
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K
Karan1235
from Morbi, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR rejected inspite of on time filing

Address:Ujjain, Madhya Pradesh

Transaction Id : [protected] PNR No: [protected] Dear Sir, I had booked e-ticket for 21/04/2014 from Ujjain to Ahmedabad in 19168 Sabarmati Express in 3AC. On 21/04/2014, the train was late more than 6 (six) hours at my boarding point Ujjain Jn from it actual departure at 18:50. I have already filed TDR before departure of 19168 Sabarmati Exp well before the departure of train. After writing many mails I was told by IRCTC customer care that...
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M
mihirshekhar
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Registration Failure

Address:Hyderabad, Andhra Pradesh

Hi, My old registered account was deleted without any prior information (vikash.405). Also, I am unable to signup as a new user (sign up page is redirecting to https://www.services.irctc.co.in/). Its a major bug with your new system and kindly respond quickly. Also please tell me the reason for removing my previous account ....
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S
sivadhoni
from Mysore, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount deducted but ticket not booked

Address:Chittoor, Andhra Pradesh

Transaction ID: [protected] Train No./ Name: 17487/TIRUMALA EXP Date of Booking: 04-Oct-2014 Date of Journey: 05-Oct-2014 Date Of Boarding: 05-Oct-2014 Date of Arrival: 06-Oct-2014 From: TIRUPATI (TPTY) To: VISHAKAPATNAM (VSKP) Boarding At: TIRUPATI (TPTY) Resv Upto: VISHAKAPATNAM (VSKP) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Requested Bank Name: State...
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B
BOYED
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money not refunded by irctc

Address:Kolkata, West Bengal

Sir,

Re: pnr no. [protected]

This particular train was late absurd. Instead of

10.45 pm[protected] it was departed at 04.50 am[protected]. Almost seven
Hours.

Whole night i waited threr, approx 3.00 am enquiry counter said it may be more two
Hours late.

Now tell me a lady with two children waited at station since 10.30 pm (Almost
Arround...
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P
Prathap VS
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

facilities @ 2T AC coach !!!

Address:Thiruvananthapuram, Kerala

Journey in Bangalore express T.no.16316, on 27th Sept, 2014: The 2T AC Coach was Shabby, worn out and more over the toilet accessories were ugly as if it is not indented for human use. Around 5 AM water supply got stopped in this Coach(A1). Complaining didn't solve the problem.The person on duty expressed his inability. Not for the amount charged but on humanitarian consideration proper cleaning would have been done at least. Journey...
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V
vijai awasthi
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unknown activity from my account

Address:Ghaziabad, Uttar Pradesh

my tickets have been cancelled by some unknown person. Transaction id of these ticket are[protected], [protected], [protected] and [protected]. These tickets of mine have been cancelled without my permission . It has been done by hacking my account . So please put attention on this illegal activity and tell me what to do know....
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T
Tanay Goyal
from Siwana, Rajasthan
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Money Withdrawal for a Failed Transaction

Address:Jodhpur, Rajasthan

I Booked a Ticket in JU SEALDAH Premium, and was on the payment page, I Clicked [PAY] and i was reverted to the Login Page of IRCTC but the ticket Amount of 5243.72Ruppees was withdrawn from my account. I want the Money Withdrawn from my account, back....
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A
ApoorvaShah
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment Amount Error

Address:Mumbai City, Maharashtra

Special Premium training 22913 booking is only possible on IRCTC. But when i proceed to do booking, it shows me that Rs.2, 390 is fare for 3rd AC journey. But when i proceed for the payment, then I am asked to pay Rs.10, 822/- (for 1 adult and a child). This is shocking. I am surprised, why till so many days of the train started, but error is not rectified. Is it game plan or harassment to Indian citizen?...
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M
mathewarockiaraj
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong chart prepared

i had booked a ticket from chennai egmore(ms) to tiruchirapalli(tpj) with pnr number [protected] on 2nd aug 2014 for the travel to be made on 1st oct 2014 in rockfort express(6177) in 3rd a/c and i got the confirmed ticket and i got the sms as well and irctc charged rs.2795 for 6 passengers including 2 senior citizens, but when the chart prepared it said my boarding point is ARIYALUR(ARU) to TIRUCHIRAPALLI(TPJ). i was made to wait with my...
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S
Satish Chandra Mahato
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

took payment but food item not delivered

Address:Burdwan, West Bengal

Bill no 88. Invoice no. 231. User name - Mustafa. Bill paid but item not delivered at Asansol station. My train halt around 30 mins but staff not delivered the item. My train no. 18184 and PNR no. [protected]. Shop name Triupati associates. Cocina food plaza...
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A
Arti1234
from Noida, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NET TICKET BOOKING

Address:Saharanpur, Uttar Pradesh

DEAR SIR I have done so many times registration for net ticket booking but not getting PASSWORD through e-mails or registered mobile no [protected] so for. Kindly send us PASSWORD immediately. G C SHARMA A-1 UP COOP SUG FAC FED DISTILLERY COLONY NANAUTA 247452 SAHARANPUR U P...
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