Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, I am traveling by AP Express 12724 today 26-10-14, now train is before Nagpur (exactly don't know). I asked to your pentry vendor to give two teas, he was giving it along Marigold biscuit packet (quantity 2 biscuit) while I was asking to give only two cup of tea. He simply refused. On asking again he made an excuse of change of rupees while he was having the change because he was serving to others the same biscuit and tea. How one can make such a condition ? Already I given some change to other pentry members for water etc. How can your pentry member show rudeness and ill-behaviour. How can they sell food itemson their own.

sir, i booked one e-ticket through irctc on 09-Oct-14 (for 11/09/2014) but train was cancelled. I made payment of the tickets through HDFC NET BANKING net banking facility.Till date i have not recieved the refund amount after cancellation.kindly do the needful mail id :ramesh.[protected]@gmail.com login id:dhana_1997 mail id: dhanalaxmi.[protected]@gmail.com Si

sir, i booked two e-tickets through irctc on 12-Oct-14 & thier PNR Nos are [protected] & [protected] .i cancelled these tickets on 20- Oct-14.I made payment of these tickets through AXIS BANK net banking facility.Till date i have not recieved the refund amount after cancellation.kindly do the needful.

On 25.10.2014 I have tried to book 2 tickets for train 11463 /SMNH JBP EXPRESS transaction id [protected]. A sum of rupees 2167.47 was deducted from my icici account for railway ticket that was not delivered against transaction id no [protected] . So please credit the deducted amount to my account.

Date of Booking:- 23-aug-2014 Journey date:- 22-oct -2014 Pnr number:- [protected] Transaction ID :- [protected] Cancel Date :- 15-oct-2014 CancellationID /RefundID :- [protected] Sir, I had three tickets on August 23 and October 15 to cancel but have not yet please check fare refunds to my account. Regard Abhishek kumar [protected]

On 25.10.14 I have tried to book ticket for Train 12446 / UTTAR S. KRANTI from Udhampur to New Delhi. A sum of Rs.992.47. was deducted from my Federal bank account for railway ticket that was not delivered against transaction ID no.[protected]. Requested that the amount may please be credited to my account as early as possible...

I have booked a Tatkal ticket in the name o[censored]dhaya shankar from Mumbai to Madurai today for the date of journey 26/10/2014 in Train No 16339. Although the amount was debited to my Indian Bank a/c but the ticket was not raised due to the server problem. Hence I tried for second time then also same thing happen, the amount was debited but the ticket was not issued due to problem. Hence refund the amount of Rs 1642.48p immediately as the tickets were not at all issued. .

Hi, i tried to book e-ticket under tatkal quota today on 25th Oct, after entering the detail in journey planner, web site say - You are permitted only two tickets between 10 am to 12 pm per IP address" refer to below screen shot, while i din not book any ticket using this IP address. it seems some technical fraud is being done by technical team to prevent general user to book tatkal ticket using internet, some of my friends also tried today and faced similar problems.

Hi, PNR number-[protected] Train No./ Name: 18464/PRASANTHI EXP Date of Journey: 14-Oct-2014 Ticket Amount: 3210.0 The train was delayed for 30 hours. The TDR was filed before train departure. We had filled for a TDR. TDR Transaction ID: [protected] TDR Filing Date: 15-Oct-2014 17:45:36 HRS Cancellation ID: [protected] Could you please let me know why the TDR was not accepted and monet not refunded. Thanks, Smith

PNR-[protected], Trn-22133, journey Dt:[protected], Frm RC to YPR. Have two confirm seats. Only one berth is provided. Ticket collector did not even turn to check out our tickets. So we had to adjust two person in one berth only having confirmed two seats.

Dear Sir/Madam, I would like to bring to your notice the pathetic state of the toilets maintained in the Rock Fort Express (Train No. 16178). I travelled by this train from Srirangam to Tambaram on 23-OCT-2014 in B3 AC Coach. The toilets just at the entrance of the coach were wet all over, smelly and unclean. In fact, the Western toilet was leaking water from. I moved to the toilets in the adjacent coach through the vestibule. They were similarly in a miserable condition. As a passenger who has paid AC fare, I am very disappointed with your service. I request you to take necessary action not just to resolve this temporarily but also to have a permanent solution for the problem by having regular checks in place. I earnestly hope for an improved travel experience when I commute next time. Yours sincerely, Siva

Dear Sir/Madam, My TDR refund is pending for the Transaction ID. [protected]. The TDR entry date is 13 April 2014. The booking PNR number is [protected]. Request you to please look into the matter. Regards, Molino Pereira [protected]@rediffmail.com

On 08/10/2014 I was traveling by Train No.12311 from Howrah to Kalka (PNR No.-[protected]) and I asked to the vendor of pantry car for the meal & they are charging me Rs.100 for Veg. & Rs. 120 for non Veg. Meal. When I asked for the cash memo they refused to issue. Similarly when I was returning back to Sealdah from Delhi by Train No. 13120(PNR No.[protected]) the Railway Catering vendor charging Rs.80 for Veg. Meal & Rs.100 for non-Veg. Meal. It also shocked when I called at[protected] the telephone No. Given with the ticket confirmation massage) several time, but the call was received but no response was made from that side. About two years ago the similar complain lodge by me when I was traveling by Saraighat Express from Guahati to Howrah. Bit no action has been taken by the authority for the interest of the poor passengers. Hope, the authority will take the necessary action to stop this type of fraudulent practice to help the bonafide passengers.

dear sir i am one trian ticket booking on 13.10.14 howrah mail eluru to vishakapatnam as day howrah mail train is CANCELLED resion of HUDHUD THUFAN. so i am using tdr file as day. my tdr transaction id is [protected] my pnr no is [protected] . plese check my transations and send me my money. irctc custmor care not receiving any calls phone no is [protected], [protected]. please send my money. Thank you

On 24.10.14 I have tried to book Tatkal ticket for Train 12295 / Sangamitra Exp from Ongole to jabalpur. A sum of Rs.762.49. was deducted from my Sbi bank account for railway ticket that was not delivered against transaction ID no.[protected]. Requested that the amount may please be credited to my account as early as possible

Sir, i was tried to book 02 seats trough tatkal but on that time tatkal kota shows that 10 seats are available. But after booking it shows waiting list ck11 so that i was not taken the tatkal seat but my account has debited for approx rs 3500. The amount has not yet credited to my account which may comes in financial hardship to book another ticket. The policy of railway is not good as the amount of any ticket is deducted before confirm ticket. This type of intention from railway auth shows that the amount collected from users may be utilised to other sources for their undo benifit but the user comes under financial hardship this is unjustice. If ticket not confirmed or not taken by any user the amount of ticket should be returned back immediately to the user so that he can enable to book another train and not comes in trouble. We think that the govt is for our help or to resolve our problems not to increase troubles. Please resolve this issue immediately

I have booked reservation tickets form New Delhi To Mariani on 21 Oct 2014 at 9.58 Pm. Train No. 12424, NDLS TO MXN Date of Journey 19 Dec 2014 and No. of passenger 3. The total amount Rs. 10343.72 was debited from my account ( on POS 2002 at IRCTC txn #[protected]. Please credit the amount to my bank account. Bhaskar Buragohain. Natun Mati, Mariani, Assam.

I had filed a TDR for an E-Ticket(PNR-[protected]). The reason for the cancellation was RAC ticket and passenger did not travel. The ticket was dated 11/05/2014 for train no 12246. The Reference No for the TDR filing was ekt[protected]. I have send a mail to "ccm, irctc, East zone office" but there are no response from ds side. So I am requesting you that as soon as possible please provide immediate refund for the same..

I am Debabrata Sarkar I am working Honda Comp.as a CRM for your kind information yearly two times I am traveling by Duranto Bangalore to kolkata but I am suffering because toilet bathroom are not cleaned properly no maintain properly, electrical plug point are not working.Ph.No:+91-[protected] Mail id:[protected]@gmail.com. PNR NO:[protected]

sir, i have booked ticket with pnr no [protected] but the train was cancelled in the last hours due to Hudhud cyclone in northern part of andhra pradesh, there is no power for last one week as a result i am unable to contact concerned officials so i request you to refund my money to my account thanking you