Indian Railways Complaints & Reviews

Fans in the compartment s11 was not working as illegal tapping of wires were found which is running to other compartment of chennai mail (Train no: 12624) while travelling from thrissur to chennai on 7th of may (From thrissur) after calling the captian of the train for several times he has said he had arranged people to inspect but no one was available till now (8th of may). After he stopped attending the phone call. We the passengers of the s11 compartments were not able to sleep as temperatures due to summer heat is high... And also it's clear from picture that the wires were tapped irresponsiblely and in very dangerous way which can be fatal. As an employee of iit madras and an expertie in electrical field i can definitely say that kind of wiring from an organization like railways is irresponsible and that clearly shows company does not have any value of passengers travelling or using their facility. Also during my 8 hours of journey not even a single drop of water was available in the toilet
Pnr number :[protected]

R/sir, last week i have traveled from hissar to gonda in gorakhdham super fast train (12556). My birth no. 9 and 12 in b2 (3rd ac). Sir the ac is not worked in the cotch. The ac is start when new delhi station is come. There are no supply of water in the cotch. The toilet is in very bad condition. I was totally upset to sea the condition of the coatch. Sir i was paid the amount of 3rd ac coatch. So it is requested to you that please returned my money and take stick action against concern officer/officials.
Thanking you.

Sir,. On 07 may 2018 i am traveling in 12875 neelanchal exp from pratapgar to delhi. My coach is b1.in this coach inner door is not working properly. Due to this reason cooling of ac is not effective. When i asked from coach attended he say that it will repair in delhi only. It is my humble request why i should pay ac. If it is not effective due to not working of door.

Sir,

We (Myself and my wife) were waiting for golgumbaz express (Train no. 16535), to board at birur junction, at 10:40 pm, on 2nd may 2018. (Pnr no. [protected]).
When we enquired in the ticket counter and a policeman in the station, we were informed that the train will arrive on platform 2. Stepped up over 50 steps and stepped down over 50 steps to reach platform 2. At around 10:40 pm, the announcement came which said the train will arrive at platform 1. It was almost impossible to go back to platform (Climbing and getting down those 50+ steps). We crossed the rails, jumping off the platform 2 and reaching platform 1. After another minute, again another announcement, which said the train will arrive on platform 2. Again we were forced to go back to platform 2.in this hurry and tension, my wife fell down on the rails and got minor injury. Why the confusion of the platform was created that too at about just 3-5 minutes prior to the arrival of the train.

Kindly verify the fact and take suitable action.

Passengers: veerappa pagi (46 male) and savita pagi (42 female).

Dear sir,
We had booked ticket on 19/12/16, from parasia railway stn for date of journey 14/02/17 and returned was 22/02/17. As we cancelled the tickets yet we didn't get any amount till now.
We had done all the formalities but still not getting any amount.
Please do something u had attached all the documents regarding it.
Please reply,
Regards
Amita biswas

I am travelling in ladies compartment from dhaulpur to jaipur in train number 19665 and the compartment is full of male passengers.. When i asked one of the give me a place to sit because it's a ladies compartment then that person denied me to do that... Instead of providing me seat he started fighting with me... Such a shameful behavior of a male person towards a woman in india...in india, we are focusing on women empowerment and this incident shows that how poor mentality we have where male person are proudly sitting in ladies compartment and arguing with them... Sham on...

If you guys wants to track my complaint then come and see the ladies compartment of train number 19665...

Sir this incident take place in january 2018 tc of ghatkopar station had caught me on platform bridge just i was crossing from east to west and because public bridge was in underconstruction. He grab me from my back colar like theif and trear me like i had done murder or something and take me to office where he punch me in my stomache and slap me because i just told her that i m not having ticket and fine me double sir as we dont know any rules related to railway so railway can treat any how??? Sir which law is this that u cannot cross east to west u need ticket?? Sir i request u to take some step realted to this plz i request u plz sir

Pnr [protected] - train ticket booking confirmation
[protected]@railyatri.in apr 22
To me
Railyatri
Thank you for booking your ticket on railyatri platform through an authorized agent. Your e-ticket was booked by an authorized agent deepak suri pnr for your train ticket is [protected]
Note - please send a copy of your id proof (Voter id, aadhar card, driving license) to the agent directly at [protected]@gmail.com.
Best,
Team railyatri

[protected]@railyatri.in
Apr 22
To me

This is a system generated mail. Please do not reply to this email id. If you have a query or need any clarification you may:
(1) call our 24-hour customer care or
(2) email us [protected]@irctc.co.in

Ticket confirmation
Irctc

Dear customer,

Congratulations! Thank you for using irctcs online rail reservation facility. Your e-ticket has been booked through irctc user id: wiftspl00083 and the details are indicated below.

Please take a screenshot of ers i. E. Virtual reservation message (Vrm) of your ticket from your booked tickets history page. You have to carry this vrm or sms send to you along with any one from the listed identity cards (Voter identity card / passport / pan card / driving license / photo id card issued by central / state govt / student identity card with photograph issued by recognized school or college for their students / nationalised bank passbook with photograph / credit cards issued by banks with laminated photograph) during train journey in original. Both these i. E sms or vrm & original id will be examined by ticket checking staff on stations/trains for verification purpose.

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. / name : 19614 / asr aii exp
Date of booking : 22-apr-2018 class : third ac quota : general
Date of journey : 11-may-2018 from : sag to : jp
Boarding at : sag date of boarding : 11-may-2018 reservation up to : jp
Scheduled departure : 21:54 hrs

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 sanjiv sharma 56 male rlwl 5
2 suman sharma 54 female rlwl 6

Fare details
Distance : 500 km
Ticket fare : rs. 1530.00
Service charge (Inclusive of gst) : rs. 0.00
Total fare : rs. 1530.00 *#
* payment gateway charges as applicable.
# agent charges as applicable, if any.

Irctc sbi platinum credit card: book free train tickets using reward points on www.irctc.co.in apply now
Enjoy zero payment gateway charge
For cancellation of your ticket, please log in to your account, select the pnr you wish to cancel and cancel your ticket online. Cancellation of your e-ticket is possible only on the website www.irctc.co.in, and is not possible on prs counters.

You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.

Cancellation of e-tickets

(1) e-ticket can be cancelled online till preparation of charts (Which is normally 4 to 6 hours before the scheduled departure of the train from the originating stations. (For trains starting up to 12 noon the chart preparation is usually done on the previous night) or 4 hours before the scheduled departure of boarding the train in case of confirmed ticket or 30 minutes before the scheduled departure of boarding the train in case of rac/wl whichever is earlier. If by any reason you are unable to cancel your ticket on the website till the time of charting please mail to [protected]@irctc.co.in. User can check their refund status online by clicking "refund status" link after logging in. All refund will be processed as per extent railway refund rules. Please refer refund rules here.

(2) after preparation of charts, the user shall have to file online tdr for claiming refund. Irctc forward the case to concerned zonal railway on the basis of customer request through edr and enhance coaching refund system. The refund case will be decided by railways. The tdr can be filed by the same user who books the ticket. After receipt of the refund amount from railway, it shall be credited only in the same account through which booking was made through opted payment gateway. If by any reason you are unable to file tdr through website please mail to [protected]@irctc.co.in. User can check tdr/refund status through tdr history. All refund will be process as per extent railway refund rules. Please refer refund rules here.

(3) any refund amount will be credited only in the same account through booking was made by user. Customer is advised not to close that account so that refund amount will be credited back.

Now user can change boarding station from irctc's website. To change boarding station please log into irctc website then go to book ticket history page then select the pnr and choose new boarding station.

To view the guidelines for changing boarding station please click here

For change in name customer can now approach the nearest railway reservation office with electronic reservation slip print out and photo identity proof mentioned in the electronic reservation slip at least 24 hours before the scheduled departure of train as per existing railway rules.

Once you have cancelled your ticket, the fresh details and changes made by you will be available on the cancelled e-tickets history (As a link to site). The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.

Passengers are advised not to carry inflammable/dangerous/explosive articles as part of their luggage and also to desist from smoking in the trains.

For any further assistance, please contact us at 24*7 hrs.
Customer support at[protected],[protected] or mail us at [protected]@irctc.co.in.

Just dial 139 from your landline, mobile & cdma phones for railway enquiries.

To book and get food delivered on your train berth, please call irctc toll free no. 1323 or log in at www.ecatering.irctc.co.in

* information *

For any enquiries or information regarding your transaction with irctc, do not provide your credit/debit card details by any means to irctc. All your queries can be replied on the basis of 15 digit irctc transaction id/ 10 digit pnr no./ user id. Irctc does not store the credit/ debit card information in any form during the transaction.

*

Please don't print unless extremely necessary.

Warm regards,
Customer care
Internet ticketing
Irctc

Sanjiv sharma
1:16 pm (1 hour ago)
To etickets, care
Dear sir,

Please refer trailing mail i need your help that on 22-apr-2018 i booked the ticket from sangrur to jaipur with pnr no [protected] for journey dated 11-may-2018 with return journey booking with pnr no [protected] from jaipur to ambala cantt for journey dated 13-may-2018.

Due to unavoidable circumstances i am unable to perform journey on[protected] so i wants to cancel the tickets with pnr no [protected]
For journey dated[protected] with pnr no [protected] i wants to cancel the ticket of co passanger.

I tried to cancel the same at www.railyatri.in but failed to do so as the site ask for order no which i does not have,

Kindly help me

Regards

Sanjiv sharma
General manager
Malwa gramin bank
(Sponsored by state bank of india)
Head office
Sangrur (Pb)
[protected]

Etickets 1:22 pm (1 hour ago)
Dear customer, pnr no [protected] [protected] please confirm whether you want t...

Sanjiv sharma 1:28 pm (1 hour ago)
Sir, i want it cancelled but my problem is that my email id mentioned in my i...

Etickets 1:37 pm (55 minutes ago)
Please send us a mail from that same email id (Prarthana. [protected]@gmail.com) w...

Sanjiv sharma 1:51 pm (41 minutes ago)
Sir, my email mentioned in irctc id is [protected]@yahoo.com which is not func...

Etickets
1:53 pm (39 minutes ago)
To me

Dear customer,

[protected]/[protected]

Please send us a mail from that same email id (

Prarthana. [protected]@gmail.com

[protected]@gmail.com

) which is mentioned in your id profile of irctc, so that we can verify the authenticity of the mail and cancel it from here.

Thanks & regards,
Lakshmi...
[protected]@irctc.co.in
www.irctc.co.in

Sanjiv sharma wrote:
Sir,

My email mentioned in irctc id is [protected]@yahoo.com which is not functioning and i am not using it any more, you can ask me for any other id proof to establish my identity if you are still helpless then its ok. Money does not matter only the satisfactory service matters the most.

Regards

On sun, may 6, 2018 at 1:37 pm, etickets wrote:

Dear customer,

Pnr no [protected]

[protected]

Please send us a mail from that same email id
(Prarthana. [protected]@gmail.com)
Which is mentioned in your id profile of irctc, so that we can
Verify the authenticity of the mail and cancel it from here.

Thanks & regards,
Rajesh k anand
[protected]@irctc.co.in
www.irctc.co.in

Sanjiv sharma wrote:

Sir,

I want it cancelled but my problem is that my email id
Mentioned in my irctc account is non functional and system
Does not allow me to change the emailid., i mentioned
Different email id at the time of booking can i send request
For cancellation from that email id.

Regards

On sun, may 6, 2018 at 1:22 pm, etickets wrote:

Dear customer,

Pnr no [protected]
[protected]

Please confirm whether you want to cancel this ticket from our
End. If yes then send us the request for cancellation
From the
Same email-id (Prarthana. [protected]@gmail.com

) which is mention in
Your id
Profile of irctc.

Thanks & regards,
Rajesh k anand
[protected]@irctc.co.in

Dear sir,
On sunday morning i went to makronia railway station comes under sagar district madhya pradesh to book tatkal ticket but at ticket counter i was told on sunday we do not create tatkal ticket, for the first time i have heared that tatkal ticket will not be created on sunday. Is this information is true? Really tatkal ticket counter is closed on certain day? If answer is no then could you please look into this matter, i found this matter suspicious there and felt cheated. Could you please let me know what action should any citizen should take if get in this situation again?
Early response will be appreciated
Thank you.

The co passenger traveling in lower birth is not letting me to sit on my seat claiming that i have to use upper berth for the whole day
Train: tamilnadu express
Coach: s3
Seat no : 26, 27, 30.
Current station: itarsi
Pls kindly help me to contact the responsible person to solve this issue in the current train. And give me the contact number of the responsible person

I have been really embarrassed by indian railways service... I mean for really what the heck?
F* punctuality
I wanted to travel to pune junction from danapur junction (Scheduled time for danapur - pune super fast train is 10:55 pm but train leaved the station 2 minutes early.. At 10:53pm. I couldn't catch the train just for minutes,,, i even called gaurd who was there in train to stop the train he ignored...
Then after trained leaved station, i tried to open indian railways official site & for god's sake (It did even got open)... I almost lost control over mind... The fu* services of indian railways...

Dear sir,

I have booked two e-tickets through irctc website. E-ticket booked on 28.2.2018 bearing pnr no [protected] for bsb-kyn for travel on 4.5.2018 has cancelled on 26.04.2018 for which the refund amount of rs.3470 has not been received so yet.

Request you, to please look into this matter & kindly arrange to get refund amount.

Regards
Vikas gupta

Dear sir,
I am ramanand sagar, had to travel from barddhaman junction to guwahati on train 07149 secunderabad guwahati special (Pnr number: [protected]). But train was late, it's scheduled departure time was 12:52 and the estimated arrival/departure time was 17:59/18:00. I reached the station (Barddhaman junction) by 17:30 but train had already departed from the station before 17:25. The train running status and booked ticket proofs are attached herewith.

Please, reply and try to resolve the problem.

Thanking to you...
Ramanand sagar

Lost a black lenovo laptop bag which had a laptop and some bedsheets and blanket in it on possibly secunderabad railway station or in konark express on 5th may 11:30 to 4pm.
I'm not sure if i lost it in the konark express or on platform no.10 or the prepaid ac waiting hall there. Had a coolie carry the luggage and hence didn't realize a bag was missing. Please help me out. I'm a student and the laptop is very important to me.
Contact [protected]
[protected]@gmail.com

Sir i have taken general ticket and boarded sleeper coach tte has taken money 200 from me but didnot given any receipt to me
Date 5 may 2018
Train name swaraj express 12472
Journey surat to bdts
Time 1500hrs
She asked for tte to give fare receipt but he did not giving he said that if you want reciept then pay more for that and immediately he left the coach and moved to next same type of money he has taken from 3 passengers

I have been travelling from kerala to chennai with my parents in mangalore express (12686) train had to be reached by 8.30 but it has not reached till 2.00pm still on the way if railway should atleast provide some food and water no facility available they take all the money they required waste.. If there is any issue in train delay there should be should be message so that we can arrange some food as railway authorities so not provide any facility kindly do some action against the same or keep some system to keep people update about the delay so that we could be well prepared 1 or 2hour is also ok but a train reaching at 8.30 am is reaching at 4.30pm is this not an issue are the railway authority sleeping kindly take some feedback

Dear sir/ma'am,
This is with due respect to the the gorakhpur reservation counter staff i come to you with my grievance/night mare my family had to face in cancelling the waiting list ticket (Which is not yet confirmed) for train gorakhpur exp:, 12591, pnr: [protected] which will depart from gorakhpur station tomorrow morning[protected] at 6:35 am (Now delayed by 15 hrs). Unfortunately we got no support from any reservation booking counter staff in gorakhpur (Gorakh shala booking center), who mis guided us stating that we can cancel it even from remote centers in delhi. As we were getting late and had a train to catch, we believed him and headed to delhi and then we were told that we need to do it from gorakhpur only. This has been a very painful experience for us. I hope you understand and kindly advise us on the same. Also, this is a waiting list ticket, and we had a family of 4 people with 1 kid and 2 senior people who couldn't afford to travel without confirmation. We had produced the original tickets at both the stations.

The train is also delayed by 15 hours and we also tried to get the refund from stations like lucknow, nagpur, balarshah, anant vihar and h nizzamudin but unfortunately we didn't receive the refund.

Since this is a waiting list ticket, i hope you will understand our grievance and help us recieve the refund of rs 8480/-

I have also filed tdr for refund via [protected]@irctc.co.in. I also currently have the original ticket handy in case you would like me to post it to you for your reference.
Many thanks
Chandra shekar.[protected]

Dear sir/madam,

I am register user of irctc and mostly book ticket for konkan railway, nowdays i realized problem of online booking with irctc app and website also. If i am already logged in system through me out and make logout, and all booking also gone which are available in tatkal. These due to influence of agents and it's a major issue. Common people never get service due to such issues. I request you to take serious action against it. Stop influence of agaents. I also have screenshot of my login where system showing server error. Then how agents get the all tickets? Please respond.

Regards,
Saurabh jadhav
[protected]@gmail.com

On the platform no. 1, male reservation waiting hall, there is a female looking like south indian creating problems for all other passengers and fighting with them. When i went to rpf office on platform no-1, they send me to grp and from grp office i have got the same response. Finally no buddy came to help us by taking excuse that they have no female officer with them. It's very shamefull that the capital station of bihar has not a single female officer on duty. This event happened on 5th may 2018, at 3.30pm. And given contact no. Outside the rpf office of their superior officer is also not valid, i. E [protected]

My PNR NO.[protected] and No.[protected].(Train No.19302 & 19301-Indore Yeshwanthpur Express).
Even after paying high charges for tickets in a.c. the coaches, was not cleaned from the beginning of the station itself. Even after registering the complaint to the Railway helpline they did not take any action. Even water was not available at toilet. Rawailways should improve their existing service better than concentrating on new coaches. 3rd class service in first class coaches.