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Indian Railways Complaints & Reviews

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Updated: Dec 4, 2025
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Indian Railways reviews & complaints page 104

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V
Viruj Khare
from Mundi, Madhya Pradesh
Apr 16, 2018
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I have my tatkal reservation on 15/04/18 in train no.22404 with schadule departure of 23.45 from ndls to jhs with pnr [protected]. When i reached the station i found that train is reschaduled at 7.15 am. Then i took a train 22456 wth general ticket, my phn got switch off so not able to file tdr. More over thr were so less tym that i was not able to contact the official on counter. As i have not recieved any msg of reschaduling so railway should copensate me for the discomfort and inconvenience or atleast reemburse the amount of ticket. Tx
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    Tushar Gureja
    Apr 16, 2018
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    Address: Jhansi, Uttar Pradesh

    Sir even after too much attempts watering is not done in our coach. We boarded from ashok nagar and when we entered we saw that there was no water in the bogey. After complaining they assured that it will be done in jhansi but still haven't done. Please make it sure that watering must be done as soon as possible. Train number is 04905. This is special train running from ashok nagar to new delhi.
    Indian Railways customer support has been notified about the posted complaint.
    You say that it will be resolved in few days.Sir what will be the benefit of watering when the person would have completed his journey?
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      M
      Manishchopra429
      from Kolkata, West Bengal
      Apr 15, 2018
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      Brother and sister were traveling from bikaner to howrah in train whose no is 22308 which had depart on 13.04.2018 and which was arrived on 15.04.2018 morning. Name of passenger sunil chopra and chanda chopra. Brother sunil chopra trolley has been torn through blade and took out 2 pcs moti kara of gold and 4 pcs silver bowl and those items kept in trolley in a pant and only the victim knows about it. We want our goods back as it was very close to our heart as it was last gift of his parents. Kindly contact at manish chopra-[protected]. Pnr no.[protected]
      +2 photos
      Indian Railways customer support has been notified about the posted complaint.
      Apr 15, 2018
      Updated by Manishchopra429
      Stolen between Mughalshrai gaya or koderma ke
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        D
        Deysusanta
        from Mumbai, Maharashtra
        Apr 14, 2018
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        Address: Jalpaiguri, West Bengal

        I have booked my hero passion x-pro motorcycle parcel from howrah junction to dhupguri station and it is dispatch on 08/04/2018. But till date it did not receive and i contact dhupguri railway parcel officer but not solve my problem. I am personally requested please look this matter.

        Prr no-[protected]
        Bike no - wb88a 0428
        Booked date - 06/04/2018
        Indian Railways customer support has been notified about the posted complaint.
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          R
          rashmirekha712
          from Bhubaneshwar, Odisha
          Apr 14, 2018
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          While my mother was traveling in hirakhand express (18448) on dated 24.12.2017 from damanjodi to bhubaneswar with pnr no.-[protected], seat no.-a1, 1, at palasa station at around 03:45am, the vanity bag containing (Voter id card, wrist watch, gold ear ring, mobile phone, cash approx 3000/) of my mother amounting to total of approx rs.20000/- got stolen. Fir was lodged in the railway police, bhubaneswar on the same date. But till date no action has been taken.
          +2 photos
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            S
            sandeep samantaray
            from Delhi, Delhi
            Apr 14, 2018
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            Address: Cachar, Assam, 788010

            Sir,

            I had booked scooty from bhubaneswar to silchar on 03/04/2018, vide prr no.[protected]. It was loaded on 05.04.2018 on train no 12822 (Dhauli exp.) and departed from station according to online tracking system. It had to unload at howragh railway station, after it will transferred to silchar station through another train.
            But still my parcel not reached at silchar station after 9 days, and online tracking status is also showing only depart report from bhubaneswar nothing else.

            Sir please have a look in this matter and help me tracking the same. I would be thankful to you.

            It's prr no:[protected]

            Thanking you

            Mob. No: +91-[protected], +91-[protected]
            Indian Railways customer support has been notified about the posted complaint.
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              C
              Chandrashekhar Mahato
              from Dhamtari, Chhattisgarh
              Apr 12, 2018
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              Dear Sir/ Ma'am,

              I have booked a tatkal ticket from TATANAGAR JN to Bilaspur JN in Train No. 18477 (Kalinga Utkal Express) and a further tatkal ticket from Bilaspur JN to UJJAIN JN in Train No. 18245 (Bsp Bkn Express).

              However, due to a delay in arrival of the first train for more than 4 hrs, I was unable to catch my connecting train from Bilaspur JN. Train No. 18477 which was supposed to reach at 15.20 was delayed by about 4 hours and due to which I was not able to board train No. 18245. Besides, the railway officials at Bilaspur JN were not ready to listen to any grievances and told that no refund shall be made for any confirmed tickets. I therefore request you help me get the necessary reimbursement as the delay was solely due to Indian Railways.

              Thanking you,
              Yours sincerely,
              Chandrashekhar Mahato
              Ph: [protected]
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                A
                Aravind Sharma
                from Kheralu, Gujarat
                Apr 12, 2018
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                Address: Anand, Gujarat, 388120
                Website: [email protected]

                As i was booking rail ticket from anand to varanasi through irctc app on 18/10/2017 and selected option for home delivery after payment, unfortunately it missed out and rs:1310 was debited from my a/c. I complained about issue several times through mail and with phone, in spite i have registered complaint too in indian railways portal (No. W/wr/brc/[protected], but still now i did not got my refund back. Its very radiculus about indianraiways being suc type of worst service provided by them.
                Indian Railways customer support has been notified about the posted complaint.
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                  B
                  Buntykumar007
                  from Mumbai, Maharashtra
                  Apr 11, 2018
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                  Dear sir
                  I am a frequent traveller from thane to cst mostly central line. Today 11 april 2018 around 12:43pm i dropped at ghatkopar west station and was stopped by a tc named nancy
                  Daruwalla she checked my first class pass and even though it is valid she started harassing me that i should not laminate my train pass and started to argue very rudely and gave me very angry stare as if she wants to kill me. There is no guide lines behind the train pass about not laminating the pass.
                  I need strict action against this negative attitude of your staff who is rude and very impolite to us even after respecting the rules and regulations of indian railways.
                  For further clarification i can be reached at below mobile and hope immediate action is take against nancy daruwalla tc
                  My name is bharat kumar and my mobile number is [protected]
                  Email :- [protected]@gmail.com
                  Regards
                  Bharat
                  Indian Railways customer support has been notified about the posted complaint.
                  I am travelling with train no 14316 in C2 coach almost 45 passenger are travelling without ticket and TT is not bothered
                  Requesting you please send someone to Ghaziabad railway station and check
                  Message needs to be clear and you need to take action rather talking about short complain

                  harassment from tc - Comment #3068131 - Image #0
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                    P
                    from Delhi, Delhi
                    Apr 11, 2018
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                    Address: Gwalior, Madhya Pradesh, 474005

                    Hello sir/madam,

                    I have already complaint registered on 29th march, 2018 but i have not received any reply. Please help me sir because i student and lost driving suit cost is rs.60, 000/- if the suit is not found i will have to pay the same, which is very difficult for me. Please help me.

                    I am durgesh kumar naidu & my team members during my travel from jalandhar cant to gwalior in amritsar to bilaspur (Train no : 8238) and reservation no s5/66. I lost my travel bag, inside it contains one go-kart driving suit. If any one of you found please call me to my number [protected] & [protected].

                    Thanks and regards,
                    Durgesh kumar naidu,
                    Studying in mits, gwalior (Automobile student)...
                    Indian Railways customer support has been notified about the posted complaint.
                    Apr 13, 2018
                    Updated by [email protected]
                    Any information about my go-kart driving suit. Please help me sir
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                      D
                      diptakshi
                      from Kolkata, West Bengal
                      Apr 11, 2018
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                      On 8th april at 9.30am i booked 6 adult and 1 child for arambag (Hwh - arambag local) from howrah station counter no 11 (Ladies) i gave him 500rs note and was shocked he (Sirdhatha chakravarty) charged us double by providing with return ticket which i didn't ask. When i pointed out hus mistake he didn't pay any heed after that started using offensive language and totally denied his mistake. I immediately rushed to the deputy managers cabin but he could not compensate with our lose.
                      +1 photos
                      Indian Railways customer support has been notified about the posted complaint.
                      Stolen wallet in which I had kept my personal ticket and 2000 rupees during which the train comes to platform...

                      ticket counter staff - Comment #3066291 - Image #0
                      ticket counter staff - Comment #3066291 - Image #1
                      The train runs today with 18 hrs delay and it may delay further. There is no sign of recovering the delay. Cleanliness is also poor. Kindly look into the matter so that running time is improved.
                      T.T is not available Delhi to etawah seat confirm is not done and toilet is very dirty please solved my problem
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                        S
                        san47100
                        from Mumbai, Maharashtra
                        Apr 11, 2018
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                        Respected sir/ ma'am,
                        I was travelling in swaraj express from bandra terminus to katra on 30/03/2018 in coach s2 26, 27, 29, 30 along with my two kids (Less than 5 years), my husband n mother in law.
                        Around 2:00 am train departed from mathura junction. Around 3:15 my husband saw 4 persons in coach searching for something he thought may be for there bearth... At 3:45 i found my handbag missing which was having two mobile phones, cash 40000/-, all id's pan card, adhaar card, driving license n atm cards. I shouted but thief ran away.

                        No one was there mean while train arrived nizzamuddin station tte took my husband saying you file a fir n delayed the time... Till delhi there was no rpf or grpf...
                        Copassengers told us it's a daily affair...

                        At panipat railway station i pulled the chain as i was not having money n pantry people denied me of a water bottle n my 1.5 year child was carving...
                        The rpf misbehaved with us...
                        After a lot of chaos the sho of panipat brought a paper to write down a complain...
                        He left saying i[censored] find any trouble in lodging n boarding u can call me...

                        But i was surprised that these people didn't do any thing for tracing my lost valuables. Because when i came back to mumbai i found that there was withdrawal of money from my bank account...

                        N still there is no action taken by railway...
                        Do we pay for all this 3-4 months in advance by booking our tickets?
                        Indian Railways customer support has been notified about the posted complaint.
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                          S
                          staff112
                          from Bhimavaram, Andhra Pradesh
                          Apr 10, 2018
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                          Address: Krishna, Andhra Pradesh, 52001

                          To
                          Indian railways
                          Please follow instructions as will as sri krishna committee for visakha zonal for a p. Scr working authority is level best. But all the andhra projects are pending. Like doubling work of electrical line, modification of platforms in vijayawada, existential of pit lines in coach depot (Cd) or in wag depot (Wd) in bza and also the pending work of (Wd) construction in gudivada which is stooped previously. All of projects likethese will be completed if bhubaneswar zonal work for vishaka zone for south coast railway for atleast the 5 years period.
                          Indian Railways customer support has been notified about the posted complaint.
                          Hello team,

                          I did a payment of 213 rupees to UTS, by Freecharge wallet ([protected]),
                          the amount deducted from my card but the amount has not received to IRCTC due to this my ticket has not booked.

                          Kindly look into the matter and make a revert as soon as possible.

                          south coast railway - Comment #3066267 - Image #0
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                            S
                            Suryaday Nath
                            from Silchar, Assam
                            Apr 10, 2018
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                            Website: www.parcel.indianrail.gov.in

                            Hi sir/madam,

                            I had booked a parcel for 2-wheeler (Model - yamaha r15 v2, colour - gray and orange, reg no - ka 05 jt 6192) from bangalore cantonment (Bnc) to guwahati (Ghy) on 04th april, 2018. Parcel way bill number is - 0182366. Please find attached ticket image.

                            I am unable to find any contact number for both bnc and ghy parcel offices. I am not even able to track my parcel with the parcel way bill number on the indian railway parcel website.

                            Please help me in tracking my bike as it is very difficult to visit the guwahati railway station personally as it is 300 kms away from my hometown. And i need the vehicle for office travel and my work is also getting affected due to this.

                            Thanks and regards,
                            Suryaday nath
                            Contact - [protected]
                            Email - suryaday. [protected]@gmail.com
                            Indian Railways customer support has been notified about the posted complaint.
                            The train is running late and all other trains are overtaking this special train.
                            Air conditioner as good as non functional till 2130 hrs.
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                              A
                              AMISH KHUTHIA
                              from Mumbai, Maharashtra
                              Apr 10, 2018
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                              Sir my name is mukesh nisar. I have send parcel from tilaknagar to new jalpaiguri on 30.3.18 through train no.15647. There were 4 box and 1 bundle. I have only received one bundle and 4 box has been misplaced by your railway department. My parcel receipt no is 069036. Sir kindly look into this matter. Sir i have also launched complaint at new jalpaiguri station at which my parcel was to be delivered but i have got no response from them till date. Sir it has been also 10 days.
                              Indian Railways customer support has been notified about the posted complaint.
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                                Digvijay 07793
                                from Faridkot, Punjab
                                Apr 10, 2018
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                                Address: Firozabad, Uttar Pradesh, 283135
                                Website: [email protected]

                                Sir my name digvijay singh. Sir book my package on date 20/03/2018 from pathankot to shikohabad in tata muri exp i not receive my package. I completed to shikohabad parcel officer and he said that our package in sambalpur railway station at this time but he doesn't loded my packages so sir pls help me my contact number [protected] 2 box 4 cartoon and 1 washing machine.
                                +1 photos
                                Indian Railways customer support has been notified about the posted complaint.
                                My smart card has not been recharged
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                                  M
                                  Mohit Mourya
                                  from Meerut, Uttar Pradesh
                                  Apr 10, 2018
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                                  Dear sir,
                                  I booked my ticket in train no. 14311 (Ala hazrat expresd) for 31mar18 from bareilly to delhi, the scheduled time of reaching delhi was 11:30am but it reached at 02:40pm more than 03hours delay.
                                  Me and my wife had an flight from delhi to goa on at 02:25pm but due to train delay which was more than 3 hours, i had to reschedule my flight. So i had to pay 11000 more rupee.
                                  Me and my wife had travelling insurance in train and in flight.
                                  Kindly tell me that how can i get my compensation on this irresponsible act of indian railway.
                                  Thanks..

                                  Mohit kumar
                                  [protected]@gmail.com
                                  [protected]
                                  [protected]
                                  +2 photos
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    H
                                    HHBtraders
                                    from Indore, Madhya Pradesh
                                    Apr 10, 2018
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                                    Address: 492001

                                    I had booked consignment vide prr no [protected] in dt 09/03/18, but till yet this consignment not despatched from raipur railway station.
                                    This is bed roll packet which uses in ac compartment in railway for passenger.
                                    This is an urgent matter, because due to not availability f this packet along with ac bedsheets railway charges huge penalty from us.
                                    Indian Railways customer support has been notified about the posted complaint.
                                    Apr 10, 2018
                                    Updated by HHBtraders
                                    Plz resolve ASAP
                                    Mera prr no.[protected] mob no.[protected] mera luggage 23.03.2018 ko gwalior to mariyani booking kiya tha abhi tak nahi pahucha h please help
                                    Sir, I am SOUMYA GHOSH a daily passenger of Gurap To Howrah my Ticket no- XESYC2M001. This is to inform you that Gurap station which is on HWH- BWN cord line there are so bad passenger facilities at the time of evening the platforms are so dark and there was a some ammonnt of platform shed .And the foot over Bridge steps are broken.
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                                      Xamr Sarma
                                      from Godda, Jharkhand
                                      Apr 9, 2018
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                                      Address: Kamrup Metropolitan, Assam, 781028
                                      Website: Www.irctc.co.in

                                      Respected sir,
                                      I am travelling in saraighat express with my mom she is a senior citizen india railway ticket reservation system wrote in their website about saving paper and one can travel with only sms which we get in our mobile when we book ticket but the t. C denied this and used slang language and cruel behaviour i paid 500rs to indian railway for my comfortable journey to guwahati
                                      My train no - 12345
                                      Coach no - s7.
                                      Date -9/04/2018
                                      Time -20:30pm
                                      Please look after the complaint seriously.
                                      Indian Railways customer support has been notified about the posted complaint.
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                                        Farqualit Azam
                                        from Bhagalpur, Bihar
                                        Apr 9, 2018
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                                        Address: 800006

                                        Dear sir,
                                        I am traveling from patna to jhajha by patna dhanbad intercity express, train no - 13332. I have observed that there is unwanted chain pulling occuring after luckisarai junction. At that time train was on time. But due to chain pulling now train is running late by 30 minutes. No one is here to punish them. That's why it is increasing day by day. System is getting worse day by day due to no punishment for this offense.
                                        I therefore request you kindly look into the matter and punish them for this type of offense.
                                        Mob no [protected]
                                        Indian Railways customer support has been notified about the posted complaint.
                                        Apr 09, 2018
                                        Updated by Farqualit Azam
                                        Dear sir,
                                        I am traveling from Patna to JHAJHA by Patna Dhanbad intercity express, train no- 13332. I have observed that there is unwanted chain pulling occuring after luckisarai junction. At that time train was on time. But due to chain pulling now train is running late by 30 minutes. No one is here to punish them. That's why it is increasing day by day. System is getting worse day by day due to no punishment for this offense.
                                        I therefore request you kindly look into the Matter and punish them for this type of offense.
                                        Mob no [protected]
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