Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 102

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Abul Ala Labib
from Indore, Madhya Pradesh
Report
Copy

complaint against parking staff

Address:Indore, Madhya Pradesh, 452001

Hi am abulala labib living in indore madhya pradesh. Today i went railway station on 12:10pm on 2 wheeler. When i parked my scooter there, the staff person demanding rs.10 of parking. I told him right now i have no change, whenever i will come outside i will pay you. But he told no i want money right now. So i paid him rs.500 than he return me change but he didn't gave me parking slip. I told him please give me parking slip but he didn't...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gurramsatya
from Delhi, Delhi
Report
Copy

refusing of cancellation of ticket by reservation clerk

Address:Ahmedabad, Gujarat, 382481
Website:Railways

Dear sir,

We have booked ticket in 2ac in navjivan express train no. 12656 for 19.04.2018 for 3 passengers from chennai to ahmedabad, boarding at ongole.

Ticket was purchased from ahmedabad using credit card by me and i had couriered it to my family who were to travel from ongole. The ticket was in waiting list when purchased. Pnr no.: [protected].

We also had purchased ticcket in 3ac to be on...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
H
Harsh Ilkal
from Bengaluru, Karnataka
Report
Copy

4 hour delay in schedule of train

Address:Dharwad, Karnataka, 580031

Train no 22686 was booked from hubli to bangalore on 18th april 2018 and scheduled time of departure from hubli was 10:20pm but it departed at 2:30am from hubli,

Who is accountable for this..? Will indian railway compensate for this??

Indian railways is pathetic and never maintain any time this keep happening and never taken any step to fix these issues.

When we cancel tickets they charge heavy...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
KausikGy
from Vellore, Tamil Nadu
Report
Copy

train route altered without intimation

I had booked a reserved ticket in 15659 kanchanjunga express to travel with my family from dakhineswar to noopur for 19 april 2018 about two weeks ago. On the day of the journey at the dakhineswar station i found that the train has changed its route and would pass through neither dakhineswar nor colour.

I was not even informed before about this change. I was unpleasantly surprised and harassed.
Pnr no. [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Varun Shaw
from Kolkata, West Bengal
Report
Copy

ticket crisis in the trains

Address:713212

I have travelled on urgent basis to ahmedabad on 11th april 2018. By hwh ahmedabad. The train were like hell of its service. General compartment are over flowing by people. Maximum of general passenger are going in sleeper class with huge luggage and the sleeper class compartment became deadly crowd. Some of passengers are exausted in the train.
The same i noticed in returned from ahmedabad to kharagpur on 14th april. At surat station...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinodkumar Surabhi
from Chennai, Tamil Nadu
Report
Copy

careless

Address:Chennai, Tamil Nadu
Website:IRCTC

I was travelling from vadakara to chennai central in chennai mail (Train number - 12602, pnr number - [protected]) along with my four friends on 16/04/2018. Myself vinodkumar surabhi, i was sitting in s3 compartment on rac 31 side (Lower seat). Opposite to my seat, in lower birth (S3/25 & s3/26) - one aunty and 2 kids (Avanthika - 4.5 years, shreya - 11 years) were travelling along with me and my friends to chennai. Night around 10pm, aunty...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:770034

Dear SIr,
This is related to railway gate located in west cabin of Kansbahal station. We have been lodging the complaints for last 3 years and service has not improved at all. In fact all the complaints were missing from the complaint register. I have spoken to station master many times but without any success.

I request in your good faith to lookupon the problem faced by local village public. It takes minimum 1hr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Richa1 Sharma
from Noida, Uttar Pradesh
Report
Copy

train late, too much

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:irctc.in

Today i am traveling with train 12874 from anadh vihar to jharkhand due to my cousin sister marriage, its working day so little trouble in leave from office, we are private employees and getting trouble for long holidays, but the train which must be reach on today morning still on the way and late more than 10 hours and my train which will start 07:45 pm from anadh vihar get late 4 year and now i d't know how much time it will take more,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kumarpunithavelu
from Mumbai, Maharashtra
Report
Copy

non-refunded of cancelled e-tickets

Dear sir,
I have booked two e-tickets through irctc website. E-ticket booked on 6.4.2018 bearing pnr no.[protected] (2a) for mas - tna for travel on 3.6.2018 has cancelled on 8.4.2018 for which the refund amount of rs.3255 has not been received so far. Similarly, e-ticket bearing pnr no.[protected] booked for dr - ms for travel on 12.4.2018 has cancelled on 6.4.2018 for which refund of rs.240 has not been received so far,
Kindly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SHO RPS Secunderabad
from Hyderabad, Telangana
Report
Copy

railway ticket booking excess amount not refund rs.1825 on 14-04-2018

Address:Hyderabad, Andhra Pradesh, 500025

The tickets booked by sbi debit card on[protected] at reservation counter on platform no.10 of secunderabad railway station at 14:34 hrs vide pnr no.[protected] from secunderabad to nagarsol and in return from nagarsol to secunderabad vide pnr no.[protected]. As such an amount of rs.1825/- for one way journey fare and it costs for both up and down rs.3650/- has to be debited, but an excess amount rs.1825/- has been deducted from my account....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Simi22
from Asansol, West Bengal
Report
Copy

misbehaviour of a tte at howrah station

On 15th april 2018 when my sister and i reached howrah and i went to take our tckt my sister was standing out of the queue one of the female tte ask her for the tckt... She told that my sister had gone to take the tckt bt that women misbehave with her and taken her to their office.. When i showed them the tckt then also they are asking for fine and to make settlmnt... How could they do that even when a valid tckt is being shown... The indian...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jayanti Manocha
from Gurgaon, Haryana
Report
Copy

refund for unconfirmed ticket - pnr 2507049521

Address:Haridwar, Uttarakhand

Dear team,

With great regret & inconvenience, i bring to your notice the inappropriate behavior of the railway staff at haridwar jn. I, swami vishnu v. Anand (+1) had purchased the train ticket (As attached) from haridwar to mathura on 18478-kalinga utkal express (Pnr [protected]) for travel on 16 april 2018. I made a cash payment for the tickets at the booking window, and the ticket had a wait list status at the time of booking....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Amritsar, Punjab, 143001

PNR no.is [protected]
Date of travel[protected]
Train no.12241
Boarding station-ludhiana
Destination-Amritsar
Coach and seat no.D1-103 (WS) showing on ticket printed
But when arrived on train D1-103 was Middle seat.
Wrong information was provided on Online ticket booking.
Kindly go through properly to look at this matter. it's not happening first time but complaining first time.....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dilip7293
from Shikohabad, Uttar Pradesh
Report
Copy

rajdhani train no 12302 late more than three hours and we miss our flight

Address:Agra, Uttar Pradesh, 282001
Website:Consumer complaints

Sir, my family travelling Agra to sikkim tour from dated 07/04/2018 to 15/04/2018. We start from train agra fort to kanpur central pnr no [protected] then kanpur central to Howrah junction then kolkata airport to bagdogra airport by flight but I miss my flight from kolkata because rajdhani exp late more than three hours my rajdhani train no 12302 from kanpur central to Howrah junction pnr no [protected]. Coach no B4 seat no 45, 46,...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Allahabad, Uttar Pradesh, 211012

In the train no. 22431 ALD Udhampur Express, the AC is not working for a prolonged period of time and the when the passengers complained about it staff started misbehaving, his name was Ankit Kannu and Prabhat Patel. The coach was B2 AC 3 tier and seats were 14 and 16. I Pavan Saini requests the govt. to look after this incident as we are facing problems in the scorching heat....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prajeesh.NR
from Bengaluru, Karnataka
Report
Copy

unauthorized people in sleeper class

This is not a new issue and this is happening for the past seven to eight months. People without tickets and with general tickets are boarding the train at katpadi as well as arakonam junction and trying to occupy our berths. Also many of those are sitting on the pathway and blocking our way to toilets. This is not being taken care by the tt or by the rpf. Around 200 people of this kind are boarding the train on daily basis and no one was...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
L
LM Aggarwal
from Muzaffarpur, Bihar
Report
Copy

non-booking of requested lower berth under sr ctz consideration

Address:Ranchi, Jharkhand, 834002

— forwarded message —
From: lalit mohan aggarwal
Date: tue, apr 17, 2018 at 11:16 am
Subject: non-booking of requested lower berth under sr ctz consideration
To: [protected]@gmail.com
Cc: lalit mohan aggarwal

Respected sir,

I have today booked my to and fro journey ac3 tickets by rajdhani express from ranchi to new delhi / vice versa vide forward journey pnr...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
K
Kumar Gaurav Rajvaidhya
from Bhopal, Madhya Pradesh
Report
Copy

request a refund of e-ticket

Address:Bhopal, Madhya Pradesh, 462022
Website:[email protected]

Dear sir/madam,

I would like to bring to your kind notice that during cancellation of the mentioned tickets on 14.04.208, i am getting repetitive message "cancellation not allowed", though i tried cancelling the tickets 24 hrs prior to departure i. E on 15.04.2018.

We, family of 10 members were supposed to travel to holy place deoghar in jharkhand, but due to some emergency we cancelled our trip. I have booked...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
N
nltrpth
from Jammu, Jammu and Kashmir
Report
Copy

theft of my suitcase

Address:180001
Website:Indian Railway

I was travelling From Jammu to Ghaziabad by Shalimar Express (Train No. 14646) dated 14.04.2018. As I am going for the purpose of Marriage of my Brother's Son and daughter so Carrying Gold Ornaments of more than 5.5 tollas along with Costly Sarees, suits etc in this suitcase. It was stolen at mid night hours. Already complaint to Railway Helpline, GRPF and filed FIR also. Please Compensate my Loss....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Devendra Chahar
from Lunavada, Gujarat
Report
Copy

railway parcel department

Address:Ernakulam, Kerala, 682004

Sir i booked my bike from agra cantt vide part no [protected] and parcel railway receipt no 1496704. I approached to ernakulam parcel office on 15 apr 18 for collection of my bike but parcel staff told me that your bike did not unload from train no 12644 and told me to come next day. I went station as on 16 apr 18 but they tolm me same answer come to tomorrow. Pls solve my problem....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy