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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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Indian Railways reviews & complaints page 125

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V
Vkshkmr970
from Dirba, Punjab
Nov 29, 2017
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Sir, i had book my bike (Jh01bz 7527) on 23/11/2017 from ranchi to ambala cant.
But bike not dispatched in ambala cant on 25/11/2017 and parcel office not given me information about my bike. I went many times parcel office but i'm very disappointed from this behaviour of railway parcel. I am facing many problems without bike.
So, sir please kindly take an appropriate action to get my bike. I will be very thankful to you.
Train no.-18109
Receipt no - 687267
Phone no.- [protected]
Indian Railways customer support has been notified about the posted complaint.
Sir
I purchased fruit salad in seshadri express from bangalore to kakinada train
In which catering is contracted by j.s.kitchen contractor s.k.musthafa
I found spider wrapper in side cup of fruit salad
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    pb5430
    from Kolkata, West Bengal
    Nov 29, 2017
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    Address: 768001
    Website: Indian railway

    I had enquired about general ticket of a train which is supposed to be depart from sbp station, when i asked the reservation clerk (Mr. Panda and other counter clerk, present at sambalpur road station, odisha at 8.40 am) about the general train ticket to be from sambalpur road, he refused to debit my ticket from sambalpur road of train express sbp-banswadi, which is a weekly train with no 08301, and i got replied that i can only have my ticket from the only station, where the train is supposed to departed. I just want to know about the reason, or is there is any rule for such this incident.

    With regards

    An aware citizen
    Priyabrata majhi
    Sambalpur
    Priyabrata. [protected]@gmail.com
    Indian Railways customer support has been notified about the posted complaint.
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      pradeep_neeraj
      from Noida, Uttar Pradesh
      Nov 28, 2017
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      Hi,

      This is regarding very bad service from indian railways. I had to board the train 12569 (Garib rath) on 28-nov-2017 at 00:52 am from allahabad. The train arrived around 2:45 am. But when it reached, i knocked on the door of both sides of the coach g11. To my surprise attendants and some passengers were sleeping and inspite of regular knocking they did not open the door. Then i ran towards g10. There was no response there also. Then i ran towards g9. Here also there was no response even after regular knocking. Then i ran towards g8 and then someone opened the door and also train had started moving. We were 4 people along with 2 children and one lady with luggage. We had put our lives in danger to board the moving train. After we boarded the train we saw too many people lying on the floors of train. How is this allowed. We had to cross 3 coaches to reach our seat. Also people were sleeping on our seat and were not getting up. Also tte was not available to resolve the issue. The attendant was also not responding and did not give blankets and bedsheet. What kind of service you all are providing after charging such a high cost.
      The tte ultimately came in the morning at 7:00 am to check the tickets. He said that he boarded from kanpur. Also i asked for the complaint register which he said that i cannot give as i don't have it. After that no tte was available even though i searched 2-3 coaches left and right. I need answer to the issue you all had created.

      Here are our details of ticket —
      Pnr-[protected] shraddha and tikshika (Seat no 55)
      Pnr-[protected] rishit gupta and pradeep kumar (Seat 43 and 46)

      Thanks
      Pradeep
      Indian Railways customer support has been notified about the posted complaint.
      the railway employees on running trains are either not available or are all the time watching mobile or are deeply asleep during night hours. The railways have miserably failed to make these employees passenger friendly but keep increasing their salaries. In these days of wonderful communication facilities the employee should know who is going to climb from where and he should receive him gracefully. But that would be asking too much in our culture.
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        P
        pramod kumar murarka
        from Lala, Assam
        Nov 28, 2017
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        I have booked one ticket vide pnr [protected] from banglore on 01.10.2017 for travelling from varanasi to ranchi for travelling day 26.11.2017 boarding at varanasi, but train is diverted without any information, as result we could not caught train no 18610,
        I am not getting full refund from from railway
        Please give me advice for refund procedure
        Thanks
        Pramod murarka

        Email, [protected]@gmail.co
        Indian Railways customer support has been notified about the posted complaint.
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          P
          parvezmz
          Nov 28, 2017
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          Pnr - [protected]

          12392 - new delhi - rajgir shramjeevi sf express


          From: new delhi | ndls

          To: rajendra nagar bihar | rjpb
          Board:[protected]
          Class: 3a
          Chart: prepared

          Pass no.

          Booking status

          Current status

          Conf. Prob.

          1 w/l 9, wl rac, b3, 55

          Complaint: two days before pnr status was rac 12 and it was expected to confirmed but it is changed to rac 55. Due this female traveler is facing problem and unfortunate to indian railway. I think that cancelled ticket sold by dalal instead of confirming rac. This is a type of corruption and i need enquiry and action against the person involved.
          Indian Railways customer support has been notified about the posted complaint.
          Hello sir..m in panchim express which goes amritsar to bandra .. here some people entred inside the bhogi without any ticket and registration. . if they can travel like that then what the use o[censored]s the book our seat..
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            N
            Nibu Maret Thomas
            Nov 28, 2017
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            water leak from ceiling at platform

            Address: Pathanamthitta, Kerala

            Dear sir,
            Please have a look at the attached image. It was taken at the thiruvalla rialway station (Kerala) platform no 2 yesterday by a passenger.

            As you can check it is the only station in pathanamthitta district and it is one of the busiest stations in kerala.
            Could you please take immediate action to sort this.
            Many thanks
            Nibu thomas...
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            S
            sri350
            from Mumbai, Maharashtra
            Nov 28, 2017
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            Address: Mumbai City, Maharashtra, 400075

            In ghatkopar east side (Pantnagar) side tv indicator which shows which train is arriving in how much minutes is not working since last 4 months.
            Vikhroli side (On the bridge). Gps system.

            It becomes extremely difficult to understand the timings of the trains.

            In fact even on the jhunjhunwala side the tv indicator is not working.
            It is just running we cannot see anything.
            I
            Indian Railways customer support has been notified about the posted complaint.
            My transition id [protected] or [protected] ye tickets book bhi nhi huva or amount account se cut Ho chuka h please refund in my account.
            This is to notify that Swarn Shatabdi is always late, always. I don't know if these sarkari secured jobs karamchaaris even consider reading these complaints but still sharing.
            Hi, my self Mr. Babu Kabiraj, son of Mr. Pandab kabiraj from Malda. Today morning I have lost my Tiffin Box & Water bottle at MLD-HWH Intercity Exp(13466). Coach Number is D1 & seat number is 54. If anyone founded please call me at this number urgently [protected].
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              J
              Jhashivam
              from Lala, Assam
              Nov 28, 2017
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              Address: Ghaziabad, Uttar Pradesh, 201007
              Website: Www indian railway. Com

              Charging switch is not work and reservations dubbe ko gnrl bna rakha hai logo ka aane jane ka bhi rashta nhi hai yha tak log toilet mai baith rhe hai journey date[protected] train no 12488 s8 train is very very late indian railway very bed railwY for for any country its very bed condition for indian railway i send for one video or picture see this video and pic
              Indian Railways customer support has been notified about the posted complaint.
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                Papu99
                from Kolkata, West Bengal
                Nov 27, 2017
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                Address: Cuttack, Odisha, 753001

                Sir, this is 2nd time i am writing complain to this train, i am travelling this train for the 10th time but not in a single time it reached in time, timing to reach to howrah railway station is 8.25 but now it 9.45 it waits for line clearance, i have to go 40km from howrah if i go by private taxi they will charge night fare i think railway board will think about it and try to reach the station in particular time. Ashok kumar sahoo, cuttack, odisha
                Indian Railways customer support has been notified about the posted complaint.
                This train is always late. Plz fix this problem as it makes us late to reach our destination.
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                  S
                  sukhbirkaur
                  from Narasaraopet, Andhra Pradesh
                  Nov 27, 2017
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                  Address: Jabalpur, Madhya Pradesh, 482009

                  My name is sukhbir kaur, 60 years (Senior citizen). I lost my luggage at chennai egmore plate form number 9 at early morning 6 am on 20/11/2017 while catching the train number 12390 (Gaya express).

                  My ticket pnr number is [protected]

                  Coach number b2

                  Seat number 43

                  Date of journey 20/11/2017

                  From chennai egmore

                  To jabalpur

                  Please help me and trace my lost luggage

                  Sukhbir kaur
                  Indian Railways customer support has been notified about the posted complaint.
                  Train late
                  Dear sir/ Madam,

                  Train number 14005 is running late by 27 hour in 19.11.2017
                  Because of this people are facing so many problems.
                  Please resolve the issue asap if possible.

                  Regards,
                  Satyendra Bahadur
                  PNR-[protected]
                  Bad smell general coch please clean toilet suffering all people
                  Kondalrao Mathina's reply, Jul 17, 2018
                  Train number 12390
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                    1
                    1anurag
                    from Bengaluru, Karnataka
                    Nov 27, 2017
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                    Address: New Delhi, Delhi, 110024

                    Dear sir,

                    I'm traveling from this train currently. Every other train is passing by on tundla junction. But this train is standing.
                    Even the train started 5hrs late.

                    This is how our railway is making profit and india is shining. No customer service and nobody to take care of mango people.

                    I wish continue success like this.

                    Regards,
                    Anurag
                    Indian Railways customer support has been notified about the posted complaint.
                    Nov 27, 2017
                    Updated by 1anurag
                    Also water is completely exhausted when it started. We have repeatedly complaint it to TC. But no action. It is case in AC and sleeper classes.
                    Dated-27th November 2017
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                      V
                      venky1342
                      from Bengaluru, Karnataka
                      Nov 27, 2017
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                      Address: Bangalore, Karnataka, 560052

                      Dear sir,
                      I am travelling to hubballi on 24th evening, last saturday from bangalore city. The train is wonderful and maintaining the timings as it is. But i had a bitter a travel experience in my above travel.

                      I travelled in a complete reservation compartment (S 7) in gogumbaz express - tain no. 16535 on 25.11.2017. The said compartment is fully reserved. The tte (Train ticket examiner) came and checked all the berths and went away. After the train left bangalore city, after about two hours there was about 10 people mostly middle aged ladies and along with teen age boys and one man middle aged. The came and sat opp to us about the time we are eating the food around 9.00 pm.
                      All the 6 or 7 ladies occupied the side lower berths leaving the original reserved passenger out of place for even sitting. When the passenger asked about his berth the man told him in a loud voice that they will be here for half an hour and get down at next railway station. Half an hour passed and next station also came and gone and these people never moved. Again he asked for his berth but for which the man told him that he told him already that we will be here for some time and sleep some time and afterwards get down in a same loud voice. During the course of time all the 10 people were talking in loud voices and the boys were getting down and getting in to train whenever the station comes resulting allowing the unreserved people to get into the train which guarantee the no safety for our luggage.in our block we could not sleep because of these though we reserved 2 months back those sleeper. It was annoying me and hence i went to other compartment and searched the tte who is i/c for our s 7 compartment. Finally with great difficulties i found him and informed him. He said that they have taken some urgent travel and most of the ladies and he allowed them, he told. I told him that he is not doing his duty properly. How can he allow about 10 people those who are having only open tickets, in a reserved compartment exclusively for sleeper berths. Then i had to remind him about his duties which is not included about allowing even a man without reservation. Even then he told me manage the situation. Is it acceptable by us???
                      The tte name is s k meena (Gents)
                      Train no. 16535
                      Coach no. S 7
                      Travel date 25.11.2017

                      I need justice on the above travel.

                      Pv. [protected]@yahoo.co.in (My mail id)
                      Indian Railways customer support has been notified about the posted complaint.
                      In time not reach a station and the amount should be raised so I am not satisfied the train v/s shimoga to bangalore intercity
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                        V
                        vkshrikhande
                        from Mumbai, Maharashtra
                        Nov 27, 2017
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                        Address: Thane, Maharashtra, 421201

                        I would like to know if there is a facility for recharging the smart cards of local trains online? My experience is that many times on local railwy stations, either these machines are not working nor server is working. Therefore, top up of these cards becomes difficult.
                        The railways can consider providing this facilty, if it is not there.

                        Vilas shrikhande
                        Dombivli east
                        Indian Railways customer support has been notified about the posted complaint.
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                          Viju Baby B
                          from Bengaluru, Karnataka
                          Nov 27, 2017
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                          Address: Bangalore, Karnataka, 560078

                          Sir, 16316 kochuveli runs on average of 1hour late every day... This has a great impact for passenger going to offices, school...
                          This is highly ridiculous that even today instead of progressing we are thrown back to the stone age.. Not just this train even sbc to kanyakumari runs late daily.. This is absurd and no one is taking any responsibility to fix this... How can a train run late almost year with no plan to fix this... Pls don't take passengers and their time for granted..

                          Hoping some good plans are made and people are booked for these delays
                          Indian Railways customer support has been notified about the posted complaint.
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                            A
                            achanwoleng
                            from Delhi, Delhi
                            Nov 26, 2017
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                            Address: New Delhi, Delhi, 110044
                            Website: india consumer complaints forum

                            Sir/madam,
                            Iam deeply amaze, the train which iam to travel on 27/11/17 from delhi-dimapur was cancel on 26/11/17 which in return let to sudden failure of work which lead chaos and effect in many ways as you know. So my question is if there is any cancellation of train what are the alternative provided for the passenger to reach the destination at the earliest, and if there no alternative then is it not the indianrailway responsible for that to provide alternative to reach the destination in time.
                            We must maintain and use the time wisely, as nobody can buy and rewind it, also it will in return help the nation develop faster if we manage time properly.
                            Thank you
                            Yours customers
                            Indian Railways customer support has been notified about the posted complaint.
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                              N
                              nitin270591
                              from Gurgaon, Haryana
                              Nov 26, 2017
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                              I was travelled in train no 12916 ashram express at 25 nov 2017. Two coaches was occupy by haryana police so the general coach passenger occupy seat in sleeper coach and three times chain pulling was happened in train because of heavy crowds in each station i am attaching photo for confirmation please look in this matter very seriously and take strict action against it. So that it would never happen again.!!!
                              Indian Railways customer support has been notified about the posted complaint.
                              I am Ujjal Haldar address 18 no central road jadavpur Kolkata 700032 .24.11.2017 I am going to rampurhat from sealdah for my job related interview. But train reached 2 hours delay . My train no is 12373. I want justice from Indian railways with competition.

                              Ujjal Haldar
                              [protected]
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                                S
                                Saroj Nandi
                                from Mumbai, Maharashtra
                                Nov 26, 2017
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                                I, mohamad imamuddin shaikh, make a humble submission that my valuable parcel worth rs.10000/- was booked from jammu tawvi to samastipur junction on 10.12.16 with builty no.596290 in amarnath express. But till date the parcel is not delivered to the booked adress. And the station authority at samastipur junction is showing their unability to trace the consignment and told me to place a online complaint. I have booked clothes, utensils, documents, cash of rs. 500 and some daily use goods with the luggage ticket to my home address. Thus i pray your kind jurisprudence to look into the matter and do the needful at the earliest to deliver the goods to me.

                                With a deep sense of gratitude

                                Thanking you.

                                Yours faithfully,

                                Mohamad imamuddin shaikh
                                Mobile no-[protected]/[protected]
                                Indian Railways customer support has been notified about the posted complaint.
                                Extorsion
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                                  krishnakumar verma
                                  from Gorakhpur, Uttar Pradesh
                                  Nov 26, 2017
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                                  Resolved

                                  Address: Mathura, Uttar Pradesh

                                  Indian railways — ticket distribution

                                  When i was gone to railway station of mathura. During ticket counter the ticketer abuse me. He forbid to give me ticket. He refused to exchange money.
                                  Station - bhuteshwar (Mathura area, up)
                                  Time 17:30 to 6:00 date[protected]
                                  He is only there at unreserved counter. I don't know more about that man. On that i had no time to complain to station master. My train is on platform
                                  Jan 1, 2018
                                  Complaint marked as Resolved 
                                  SIR, he misbehaves with passenger, during that time he consult me to go without ticket which is fully illegal. i think, he should be fined up to 1 month and some money
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    Rishabh chhari
                                    from Kanpur, Uttar Pradesh
                                    Nov 26, 2017
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                                    I am travelling from gwalior to bhopal by 12002 shatabdi express on c4 coach, the coach is too dirty and unmaintained, the seats are very old and very very dirty, the roof of the coach have dirt marks all over, it's very unpleasant. We r paying this much cost on shatabdi express just for comfort and convenience not for uncomfortable and unpleasant journey. There is also too much noise coming inside the coach.
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      bpchinoy
                                      from Vepagunta, Andhra Pradesh
                                      Nov 26, 2017
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                                      Dear sir's,
                                      On the 14th of this month travelled from visakhapatnam to secunderabad by duronto train no 22203 and returned on the 22nd by the same duronto which is an excellant train between both these stations and i'm gland to mention that it reached on the right time.
                                      1) the attendants were selling water at rs20/- when the rate as mentioned by railways is rs15/- only. When questioned he mentioned that as there is no pantry car, he is charging the said amount.
                                      2) secondly as the train was reaching its destination they came around asking the passengers for money for the service provided of supplying the bed rolls. This happened in both my travels.
                                      Request that this practice of the attendants should be stopped immediately.

                                      Regards
                                      Behram phiroze chinoy
                                      Indian Railways customer support has been notified about the posted complaint.
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