Indian Railways Complaints & Reviews

Dear sir,
This is in regard to my pnr no -[protected]. I booked the reservation sheet dated 20 june 2017 in uchahar exp in 3 ac. At that time i got 2 confirm sheet in b2 coach. Sheet no was 15, 16... As i am married person and staying with my wife and little child in delhi last 5 year. So my sheet was confirm so i thought i don't need to check pnr status...

Today i check pnr for train timing at time i saw that train is cancelled. I was totally shocked beacuse how will i go to my home town with my family..
Now a dayz every train is showing waiting list..
So i request you to pls help me..
Thanks
Tarun
[protected]

Excess fare refund claim submitted to passenger refund section scr railnilayam sec bad on[protected] claims rejected just referring rly time table guidelines towards my refund claim of 2 and time collected full fare by tte on duty through excess fare ticket on train no.12792 of[protected] for our journey from m. Sarsi yo sec bad by coach s 12 with 3 confirmed berths of jvsm prasad 57 and j padmakumari 51and j sowbhagyam 88 years on failure to produce original rly counter issued ticket to tte sincd ticket was lost while boarding train due to pickpocket. Even though xerox copy of original lost ticket was produced to verify in chart listed self names and ages with our aadhar photo ids tte collected full fares and allotted us same berths which were reserved by us originally. A refund claim was submitted on 20-2-₹013 itself at scr rail nilayam refund section after confirming from scr sec bad stnyard tc office computer system stating our original lost 3 tickets status as not cancelled even after arrival of train at destination on[protected]. As such the railways collected 2 full fares for each passenger just because original ticket was lost. Even a net booked ticket zerox copies and sms messages are considered for journey by railways why a xerox of rly counter booked lost ticket is not considered by tte.
As refund claim was submitted in time with negative reply with no scope for s normal passenger like me to approach rly higherups though kept silent all these years with no option and now having had mobile technology advancement having known mail ids of scr higherups representations have been sent thro mails.
I request for refund of full fare collected for 2 and time by tte since original lost rly counter reserved ticket status after arrival of train to destination revealed as lost ticket not cancelled and thereby 2 full fares are collected by rly. Which may be refunded.

Respected sir, s

Every day running train late from patna to jehanabad or gaya as per today attached file time departure list as per today jehanabad arrival time showing 9.50 am but actual arrival time 10.10 am all are requested to please check from system error or any last 2 day same time showing arrival or departure patna to jehanabad total distance 45 km but time taken approx 1.45 hr please solve

We were going to travel from duranto express on the night of 29th oct '17 from delhi to allahabad. We had our train from new delhi railway station. We went for dinner on teh next platform to the government pantry. There we inquired about the availability of the menu options, to which the staff member named 'amit kumar' said that they had only 1 option: thaali worth 100rs. I re-checked the menu board, where the price of thali was rs.35. I checked with him again & he said that there was only thaali available for rs.100. Quiet suspicious, but we took that. Once our thaali came, we found that there was no curd / sweet as mentioned by him. Also, while eating, we asked the people eating next to us, they said that they had got thaali for rs.35 only. Also, many other food options were available. We stood at the counter for some time & found that amit kumar judged on the basis of dressing & appearance & gave the thaali priced rs. 35 for rs. 100. I also took a photograph of him. Please take some action so that they do not cheat the people.

I have complain about tickets checker that they should help passengers not harass them to brought money in the form of penalty to complete their target if passengers are in trouble, they talk and behave rudly
Without telling rules of traveling only give slip and argue
After changing departure rout of train passenger rush run to catch running train unfortunately he is not able to take ticket bez he might miss the train, in that situation what passenger will do...

We have traveled from secunderabad jn (Sc) to howrah on 30th september 2017 by foluknuma express (Pnr no. [protected]) and reserved berth no. 27, 28 and 29. We have not seen any sweeper or housekeeping staff in the b2 compartment and gradually the compartment and adjacent toilets became a hell in 26 hrs journey period. It was come to know after few time that cleaning staff are absent and tt told us nothing to do. It is very much shocking to us during observing swachha bharat pakwara is going on though out the nation whereas a reserved and paid passengers are not getting minimum cleanness in their train journey.
Please look at the matter and do needful and assure that it should not be happens again.

I have booked two tickets one was in waiting and other was in tatkal which got in waiting just in 30 secs of payment duration though it was showing 40 availbl before booking. But both of my ticekts did not confirmed. I did not travel and i did not even get my money back. Indian railway got pathetic. They are just exploiting common man. Neither we are getting our money back nor quality. They have raised tje fares in the form. Of dynamic charges etc. We are only getting fooled.

I have taken memu from rohtak to delhi junction today i. E. 02.10.2017 initially train was delayed 12 minuts, covered almost since reached dayabasti rly stn,., but at dayabasti train stopped for 50 minutes as per driver he talked somebody but disconnected by other side, train was stopped for crossing for bareilly intercity, which already delayed and could not reached rohtak and limited to bahadurgarh. Since train reached at delhi at 4.05 i missed ghaziabad kosi emu, i waited for next train which was supposed to arrive at delhi at 4.45 came at 5.50 and since 5.50 it reached new delhi at 6.40 started from next. Delhi at 7.20 and at present 7.45 not yet reached h. Nizamuddin and already delayed by 2.30 hours i humbly request you to please understand the value of time of the people it is not right time for high speed bullet train, but to correct our present system preference wise
Safety
Timing
Availability
Thanks & regards
Manish kalra

Train number 76505 memu is starting from bangalore cantonment to kolar via krpuram, hoodi bangarpet the said train number ie 76505 is not stopped at hoodi halt station on 2/10/2017 without having any reasons due to said reasons passengers who want to get down at hoodi halt faced huge problem like wisewho want to go to kolar from hoodi halt faced problem kindly take necessary action against the pilot of train number 76505

I am traveling in 14649 from madhubani to sonipat train is 14 hrs late when we started our journey and as of now it is delayed by 19 hours and the train ac is not working properly water is not available so it is very tough to travel
Adding to our agony the train is withheld many times and its greeting even more late
So plz provide water at ayodhya in train no 14649
And also see the issue with ac
My pnr no is [protected]

I am traveling from anvt termi al to gorakhpur by train no 04010. The expected arrival of train to gorakhpur is 2.45 but at 3.52 it has not been arrived to gonda railaway station despite this route is double lined and not so busy. I don't know why these people are keep waisting time of passengers. They don't care about them. I have a important work to do today. My pnr no is [protected]

For how many more days are you guys going to say indian railways is a big network and we need time to resolve problems? Our train is stuck in the middle of a literal forest and these guys have switched off the ac quoting some cut in the engine coupling? Why are you guys charging like hell (For all purposes tatkal/premium tatkal/spl charges) and torturing the customers like this?

What's the need of speeding at 113 kmph odd if the engine / route is not capable of handling the same and applying emergency brakes to halt it within 4.5 mins? Do you guys wanna play with people's lives like this? Are the lp/alp really trained to handle express trains?

W/sr/mas/[protected]

Train number: 12610

Stoppage at tiruvalam station for the last 40 mins approx

Issue: coupling cut! What?

I had a ticket with waiting list of 5 which was not clear and i will get the money return after deductiong cancelliation to indian railway where m not at fault. I booked tatkal ticket in amritsar shtabdi from jalandhar to delhi. When i booked it was 39 tickets availbl and while booking or proceeding payment it got 23 waiting with in few seconds. I was shocked to see how could it possible. Now if my tatkal ticket will not confirm my all amount will be wasted. Indian railway sucks. Things have been deterioting since modi joined in. All the fares have been increased multiple times still no quality in services.

Hi,
I went to cst, mumbai to catch a train for pune. My train was at 6:40am but i reached station by 5:00am. I had a cc ticket and when i went to ac waiting room on platform 15, it was very very crowded. The staff present at the gate who generally overseas the records of the passengers visiting the waiting room was very busy watching movie on his mobile. He was least bit interested in keeping track of the people present in waiting room. I am pretty much sure that 30% of people in ac waiting room did not have adequate ticket. Moreover there were police constables who were just passing time and were out of place. If this is the kind of service that is offered after spending so much on tickets then i don't think railways deserve any support from the commuters. Please check the condition for yourselves. It's pathetic. Oh! Sorry i forgot, in order to check the situation, you all also need to work.

Its very unfortunate that railway does not bother to find out whether patform lifts r working or not, then y r they installed? On 29thsept17at 3:10a. M i along with my mother in-law 76yrs, my father 77yrs, my mother 66yrs had to board 19453/gimb puri exp, our reservation was on coach b2 which is nearly 100-150 mts from foot of the overbridge in platform no.5.
I humbly want everyone to realise the situation and the pain we all went through just because the lift was not working. At 2:45 a. M no porter was available how we managed i just want railway to think once on atleast humanitarian grounds. Does railways clearly indicating us plz do not travel with senior citizens or our parents??

We had to use the retiring room in august’ 17 at secunderabad railway station. Since we arrived midnight as there was no other option and we had to spend only 5hours we decided to use the ac retiring rooms.
The person in charge and the supervisor informed that the rooms cannot be booked as they are booked only online they informed that we can see the room ac and non ac room and decide. We saw both the room both where in very pathetic conditions the non ac was in a very worst condition no proper cleaning and filthy we decided to take the ac room as it was bit better. On confirmation of the room the person incharge informed i don’t require to book the room with 1200 rs and i can get the room by just paying 500rs with no receipt. When we questioned why rooms are not clean and maintained the person in charge told that the cleaning and other guys are not available / strike.

The ac room sofa was covered with dust, all the space was dusty and we have to clean space before keeping our bags and any items.
Why can’t the rooms be maintained properly, passenger make payment he deserve to have room in ood condition.
If the rooms are maintained like this in one of the metro cities and one of the busy railway station of the country which gives passenger very bad experience and passengers avoid to book the railway retiring rooms.

Greetings sir, we have a great indian railways system how much great means if the train capacity is 500 people means but we are giving the tickets 700 and 800 like that what about that 200 and 300 people of the train is late alternate another passenger is available means the tt won't accept at least to stand then why you are giving the tickets, you are responsible if the train is late why we have to trouble because of your system. Really i very unhappy and very sad because of this system. Today i faced a problem that i got a ticket from tenali to machavaram, the train is running late after i am getting the ticket another passenger train has arrived so all passengers are used this train to travel so you (Central railway) are the responsible for that, so there is no that much space and seats are not available at least no space for standing in general coaches so some passengers are trying to travel on reservation coach the tt has fired on us and get them out, so what is the situation what he is doing we know what is the train capacity general coach so you have to arrange the extra coaches on next station or you have to give alternate. Really my respectable indian railway sirs please change the system please please

Dear all this is rajendra sharma started my journey by tarin no 12968 jaipur chennai exp on 29th sep 2017 in coach no s7 rac 23, immediately after 5 min journey i was hit by anti socialist by a glass bottle with one co-passenger and got hurt badly complained to tc no action taken only by fellow passengers gave first aid cleaned all glass liquor spread.
On same night in between 1:30am to 4:am someone stolen my hand bag in which two mobile (Samsung a7 and core 2 duo) 2gold rings also cash rs.12000+, pan card aadhar card and some other valuable item were there.
I raised complaint to tc and tried online complainant at 182 raised the issue to rpf security guards every one tried to transfer to others finally mr. R h chauhan at itarasi came and collected my all details but he also didn't give any acknowledgement at last thought of raise complaint at chennai grpf but here also no one was ready to take complaints, i approached to many senior officials but i was informed to raise only online complaint with ujjain police. Really the entire system is not ready to take responsibility of passengers. If any one can suggest me something what action i should take further please do inform me at [protected], er. [protected]@gmail.com.

Pnr number : [protected] booked on 25/08/2017 passenger-1 f-57
Train no.12311 from howrah to kalka 3a rs. 1805/ doj 20/10/2017
Showing rac/14 which is still rac/14 after 55 days. I myself booked the ticket from the window at solan standing in q.
Hanged?? Ticket booked 55 days before the doj : 20/10/2017
No cancellation in 35 days??
Or chart not prepared hanged long 02 months before the date of journey??
What is wrong with indian railways booking system??
Pnr number : [protected] rac/14 on booking date - 25/08/2017 and on 30/09/2017
Still rac 14

Train was about to depart from Kolkata station at[protected] at 22:45 . But it was firstly delayed by 14 hours then it was further delayed by about 16 hours and finally departed at 14:47 on[protected].
Again, train is further delaying by mire than 5 hour during journey . Due to this issue we might miss our next reserved train please take care of this issue. We claim to get our fare back for such a late train.