Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 168

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Address:736101

I am traveling in 12346 down saraighat exp.
My pnr no. Is [protected]
In saraighat exp. Coach no. S8 too many passengers are traveliing without reservation but general ticket but its a gathering situation created in this coach and in reserved sit are blocked the unreserved person we did not travel satisfactory.
So why you should claimed sl rate if you are did not ensure travel satisfied are not by reserved passengers if...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
shubhankar moitra
from Siliguri, West Bengal
Report
Copy

Harassment of tourists in digha station

Address:Purba Medinipur, West Bengal, 721463
Website:india.gov.in

Sir,
It is kind request you to please take action immediately at digha station, west bengal as digha is very famous tourist place. Here we noticed that there is no separate waiting room for passengers and the passengers who has ac tickets are also applicable for paid launge. So it heartly requested please make separate waiting hall for ac and non ac passengers both. Hope you will hear our request....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bala2585
from Chennai, Tamil Nadu
Apr 10, 2022
This thread was updated on Apr 10, 2022
Report
Copy

TTR not available in the Coach

Address:Coimbatore, Tamil Nadu, 641005

Hi, i'm travelling from kalayan to coimbatore in train no.11013, the coach no. S9, 55. Ttr not available in this coach we are unable to know our rac status, and i saw some persons taking general ticket and getting berth in s9 with some fine paid.
Where rac peoples are not getting their berth. What should we do to get berth,? Or does the rac allotment system is designed like this?/
I like to know the exact procedure to get...
Helpful
3 other people found this review helpful
3 found this helpful
2 Comments
Report
Copy
Address:411013

Rail neer over rate sale of rs 18 at modular catering stall platform no4 tirupathi station. Mrp is rs 15, kindly told him refund to me and take action immediatly for no more people cheat by him. He is cheated daily to many people. Also you can check another stall, they also sale @rs 18. I told him why rs 18 he was replied cool water.

Ashok yadav...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shivnarayan Gupta
from Bengaluru, Karnataka
Report
Copy

I'm complaining about bribery/corruption

Address:Balasore, Odisha, 756001

This is about a coolie in balasore (Bls) on platform no2 who looted me with 700/- for just packing my bike to mathura in parcel office and no one raised voice for it. He also took away my whole petrol from my bike's tank and told me to complain after i raised my voice. Please help me sir he just took 700/- for packing total of 2140+700 was my expense in sending my bike from balasore to mathura....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Radhikakir
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Arrival timing and messages

Address:Rangareddy, Andhra Pradesh, 500074

Iam a frequent traveller by indian railway south central. I used to travel by duranto express number 22204, which is expected to reach visakhapatnam by 6.30am, and we are getting messages to mobiles, expected reaching by 6.30am, even the train is far away from visakhapatnam at that time 6.30am, it reached visakhapatnam at 7.30am on 08/06/17, and 7.10am on 22/06/17. So kindly donot send such useless messages.
And today duranto express...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aadhya Prakashan
from Allahabad, Uttar Pradesh
Report
Copy

Parcels not reached destination

Address:Allahabad, Uttar Pradesh, 21003
Website:www.parcel.indianrail.gov.in

Booked printed books 6 parcels from allahabad jn to pune jn on 13/6/17
Pwb no. [protected]. Not reached destination till date. Enquired allahabad parcel office but no positive response. Kindly do the needful in this regard
Details as follows
Parcel/luggage/vp details
Prr no./pwb no. [protected] scale premier parcel service booking date [protected]
From station destination station pune-pune jn.
Consignee...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arpit Chourasia
from Mumbai, Maharashtra
Report
Copy

Delay in train departures from starting point

Address:Mumbai City, Maharashtra, 400708

Train was rescheduled and delayed by 2 hours and also it's getting delayed.
Train no 12141
Doj 22 june 2017
Just got another announcement saying train will delayed by next half an hours more.
What kind of service it is in which we are paying and not getting services in time and also train will going to be delayed more and more.

Are we doing anything to resolve these kind of problems or just sitting...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amresh Dixit
from Noida, Uttar Pradesh
Report
Copy

Wallet and mobile theft in train

Address:New Delhi, Delhi, 110030
Website:www.consumercomplaints.in

Dear sir/madam,

My name is abhishek dixit and i was traveling from durgapur junction to delhi to[protected] from samta express train no.12807. My wallet including pancard, aadhar card, driving licence, atm and mobile got theft in above mentioned train. I want to lodge a compaint about the same. Please suggest us.

Thanks
Abhishek dixit
[protected]
Email: [protected]@gmail.com
Main...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhilash Gavel
from Indore, Madhya Pradesh
Report
Copy

Charging excess price and issuing built for lower amount

Address:Indore, Madhya Pradesh

On 20/06/2017, builty no - 093450, i have booked a parcel (Bike) from indore junction (Indb) to bilaspur (Bsp), they charged rs 2000 for parcel and issued builty for rs 1450 only. When i asked why you are charging excess money they give me following brackup -

Fess for parcel is 1450+1% of value of bike+charges for loading and unloading totals 2000 (For 1% of parcel value they told me that they will adjust the value to keep...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kmmverma
from Chilakalurupet, Andhra Pradesh
Report
Copy

Display on platform

Address:530001
Website:VISKAHAPATNAM STATION

On 21.06.2017 i was on plat form no.5 to board train no.12861. The location of compartments like a-1, s-1, gen etc. Are not displayed. The passengers were running from one side to other to locate their compartments.

Normally people travelling in passenger trains carry less luggage as they travel for short distances and people travelling on long distance trains carry more luggage. It is noticed that passenger trains are taking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kamalhasanmbd
from Dehra Dun, Uttarakhand
Report
Copy

Tain taking so much time to reach destination

Address:Moradabad, Uttar Pradesh, 244401

Train no. 54056 from old delhi to moradabad passenger... On time screen it flashes 9:40 departure time but it 10:45 on move after that it takes 4-5 hours to reach moradabad but doesn't till 20:00... So who is the responsible for all this... World's worst journey ever i had! So many people managed their time for different works and also for further rural journey but with this train its impossible.
Date 22nd june 2017

Thank...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Saloni Khandelwal
from Meerut, Uttar Pradesh
Report
Copy

People travelling in reservation coach without reservation

I am travelling by punjab mail, train number - 12137. There are so many people without reservation in reservation coach. Coach is looking like general coach. Even t. T. Is not doing anything. Railway has made so many strict policies but still their employees are not taking it seriously. This is creating trouble to the passengers. Please see the issue.
Date of journey - 22/06/2017
Train number - 12137...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kanishkdevesh1
from Ratlam, Madhya Pradesh
Report
Copy

Boarding station on ticket

Address:462039
Website:irctc.co.in

This is on behalf of sangeeta sharma and amita sharma who were travelling from habibganj to yeswantpur on[protected]. The ticket pnr number was [protected]. The ticket was booked from habibganj and after a few days i received a call from indian railways stating that habibganj is not a stop and the boarding should be from bhopal.
Sir, when my mother and aunt got up in the train, they were troubled by the staff who said that the boarding...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Ganga yadav
from Delhi, Delhi
Report
Copy

Cash refund issue

Address:New Delhi, Delhi, 110044

Dear team,
Pnr no:-[protected] booking the ticket on cadit card but same prabulam cancel the ticket and garner the new ticket one no:-[protected] & pement in cash but i ask to cash counter mr:- nirmal (Tuglkabad ticket biking centre) what this process of refunds many but mr:- nirmal his replay to me your amount cadit to your card ya no cadit your card he is the no responsibil to me & no responsibil indian railway so pls give me best...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sakshikriagrawal
Report
Copy

Missing luggage from train

Address:Khordha, Odisha, 752054

Sir,
This is to bring to your notice that i, sakshi kumari, was travelling by purushottam express (12802) from bokaro to bhubaneswar. I noticed that my luggage (American tourister, dark purple) was missing when the train reached cuttack. I am assuming that the luggage had been misplaced between tatanagar and cuttack, as a very large group of passengers had alighted from the train at tatanagar. I had all my original certificates, around...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankush Rao
from Basti, Uttar Pradesh
Report
Copy

He takes me fine of 250 rs without any disbehave

Website:indianrailway

I was going to old delhi to rewari i bought a ticket from old delhi from the railway shop then i when come out to rewari tt comes out to me and he misbehaves with me and also he takes a fine of 250 rs. He misbehaves with me and said to me that this is not a superfast express ticket while what about me because i bought this ticket to the railway under circumstances. He misbehaves with me properly and i just wants to case him in the high court...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhagwansharan
from Shahganj, Uttar Pradesh
Report
Copy

TDR repudiate

Address:Varanasi, Uttar Pradesh, 221002
Website:Irctc

Sir,
I booked a ticket in train no 14220 from lucknow to varanasi for cc class journey date was 15/06. But unfortunately cc bogie was not attached that day. We did not complete journey. I filed tdr but railway repudiated case. This is fully cheating to passenger. So pls do needful.
Your sincerely
Bhagwan sharan singh
Pnr [protected]
Tr no [protected]
Tr no 14220
Lucknow to varanasibr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sidhant pruthi
from Mohali, Punjab
Report
Copy

Security in train

While i was travelling in train from delhi to ambala in train no-12217 which is kerala samparkkranti express, there was no police officer in train and mobile stealing happened with one of the co-passenger near azadpur mandi. There was senior citizen with which it happened and he was in complete shock.
When asked from the tt about reporting fir, he told to report in chandigarh police station which was their destined place but chandigarh...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Ris22
from Mumbai, Maharashtra
Report
Copy

Loss

Address:486890

I was travelling in tribeni express from shaktinagar on 02/06/2017 at 3:50 pm in 3a and when i reached allahabad, train was late by 3 hours at 4:30 am and unfortunately i missed my train garibrath express 12877 with confirm seat in 3a, which crossed allahabd at 3:50 am... Conductors and other officials denied to give seat in alternate train... Somehow i manged to travel in general class to delhi and boarded the toofan exp to my destination...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy