Indian Railways Complaints & Reviews

At 16 of june 2017 i am traveling with my mother from rajkot to borivali (Mumbai) station, in the station only when my mother is sitting there, one man has came there and seat near him talking in the mobile in hindi. After some of time he has stolen my mother's purse from her small bag. And when he done this we don't know anything, but after when my mother s looking for a purse in train (After surendranagar station) we know that purse has stolen by that man.

At that time i has completed to railway helpline no 138, and from there they has told to ahmedabadh railway police, and then one railway police has came to me and said about to do fir at near by police.

But for fir i and my mother want to leave the train at there and want to go police station for it. So first i think to do it at my destination station (Borivali),
But at after i think to not note the fir about it.

We had cancelled our 3a ticket on 15/04/2017, pnr [protected], cancellation tid no [protected] from jaipur to delhi by train no 19269.
We recd a msg for refund amount of rs 960/- which will be credited to our bank account.
But till date we have not received the refund amount. Pl look into the matter seriously and arrange to refund the same to bank account boi

Dear sir,

This to bring to your kind notice that i, anubhav dwivedi was travelling from new delhi to allahabad on 4th of may 2017 along with my wife through pragayraj express in 2 ac coach. (Pnr number - [protected], a-1 coach, seat no. 43 & 45).in the next day morning on 5th of may 2017 when we woke up near subedargunj, we found that some of our material has been stolen. While checking the entire material, it was the cash and jewellery which was stolen.in entire coach we were the only one who faced this robbery.in the way it was done, we are fully sure that our coach attendant is involved in this act. Total cost of lost material is approx-rs.55, 000/-

After reaching allahabad railway station around 7:30 am, we went directly to grp allahabad. Where we were asked to come by 10 am as inspector on duty was not present that time. I went to grp office again at 11:am, where, we meet up with day officer and sho. We have given written application to lodge the fir, but we have been called again on next day for further proceedings.

Sir, initially for last four days i was trying to lodge my fir, and grp police was not ready to lodge my fir, but after 4 days of repeated chase my complaint got registered. I am not getting any response on my case, also it seems that the entire allahabad grp team is not serious in such criminal acts.

I have provide coach attendant id also on the same date, but till date no one called him for any inquiry.

One day i went t yeshwantpur railway parvel room n asked how to travel with my puppy of 9months.. They said you can book the same day before 2 hours.. We will make ticket for ur puppy... I happily went from thr.. Aftr few days my train ticket was there at 11am. They said they will make ticket before 2 hours so i went there at 7am.. Around 4 hours early so that there won't b any trouble. As soon as i went with my puppy n luggage.. They said you cant travel with puppy.. I was shocked as my ticket was thr at 11am.. They said.. Already someone booked one dog.. I requested them t keep my dog also..in different cage.. They said if other person is ready then we can give you ticket.. I said but told t come bfor 2 hours n i asked yu 20 times yu repeated same thing that we wll do. Now how t go as my tcket s there. I requested to give other persons no. Whose dog is going.. I ll request him to keep my puppy also.. Somehow aftr asking many tyms they gave number. I called mr. Sujit.. He said you can keep.. No issue.. My dog s very friendly as well as yours too so there s no issue.. I told in parcel room.. They turned back their words n said ' no.. We can't allow..3rdly they said if you hav cage, we can allow.. I showed picture of cage in whatsapp n parcel officer aggreed.. He confirmed everything n said he will make ticket.. Everything finalized. I bought the cage n cage came.. Immediately he turned his words, telling we cannot allow as cage is slight big.. I said if its big, its good because my dog will b in confort.. He denied.. As parcel officer said he will gice ticket immediately i kept my luggage inside the train so that he will make ticket n we will enter.. So in talking n denying train left.. I rashed with my puppy n tge seller rashed with cage inside the train we enterred bcs all my luggage was inside the train, i could not leave the train now.. I enterred n tte came n said clearly.. Get down at ranigunte n ranigunte s too far from yeshwantpur railway stn. I was tensed where will i go as i dont know anybdy there.. Whole day passed n ranigunte came at 4 pm... Tte came n said t get down.. I said whr will i go.. He asked me fine of 2, 500/- i agreed but i said will give aftr reaching at destination.. He agreed to sit in front of bathroom... It was so yukky even my dog was feeling very bad n it ws scared too bcs dogs understand all situations n behaviour.. People were coming to wash there hand in basin whole water was coming on my face.. Whoever s going t washroom wss not closing the gate..2 times i vomitted there.. What was this? All these was because f all wrong information given by parcel room.. The happy journey becamd pathetic.. Even at least railways should give some facilities to dog owners n make some arrengement.. My booking was thrre but somebdy else was at my berth n i was spending tym in front f smelly washroom.. Even many tyms i asked in railways on calls.. They dont have any proper information n knowledge abt travelling with dog

My self soumya ranjan sahoo had got the pran kit, which bearing a pran card, t-pin, i-pin. On jan 2010. But now when i want to view my account details by using my user id and
I-pin, it shows that the i-pin incorrect, also i try to contact with customer care but they says that the t-pin is incorrect. Please suggest me at [protected]@gmail.com.
User id[protected]
I-pin 68896877
T-pin 8799

Sir, i hv booked a motercycle from borivali (Bvi) for delivery at marwar bhinmal rajsthan. By train no.12490. On 11 jun 2017 vide receipt
No (Prr[protected]). But till date it is not delivered at marwar bhinmal. No where about of booked moter cycle known to me, nobody is giving response while asking about moter cycle at railway authority at railway station marwar bhinmal. Please look into the matter and instruct the responsible person for its delivery... With thanks...

We have booked two tickets for mumbai to delhi (Rajdhani express) on[protected] vide pnr no[protected], for journey date[protected].
We are senior citizens aged 66 years & we have allotted berths in different coaches, one is in a1 and another in a2 coach despite 120 berths were available vacant, at the time of booking.
New & costly computerised systems are introduced for the convenience for the passengers, specially to the senior citizens & not for giving trouble & inconvenience to passengers. There is urgent need for changing this system.
Please look into matter & take urgent steps to solve our problem.
Thanking you

Yours faithfully,
(Mr. Rajkumar h. Kukreja)
[protected]

Pnr:[protected]
Train no: 12058
Train name: ndls janshatabdi
Seat no : 80
Passenger name : rohit
Date of journey: 10th june 2017

On june 10th 2017
I booked two ticket from rupnagar to new delhi
My seat no. Was 77 and 80
When i boarded on my coch
Seat was upto 1 to 78 on my coch
I have to stand and travel because seat no. 80 does not exit
I need compensation
For problem i have faced

I had reserved 2 seats inac chair car in train no.14220 on 14.06.2017 for intercity departing on 15.06.2017 from amethi to varanasi pnr no. [protected] but when i went to station for boarding, ac coach was not there and station master informed that it may have been removed. It was a horrific moment for me and my colleague who is physically disabled and had problem boarding the train and at that moment we just managed to board the general coach risking our lives. Why we had not been informed earlier about this change since the so called digital revolution, we didn't get any sms. This was pure harrassment to the customer.

I have booked on 14.06.2017 for a journey from chennai to renigunta and entered all the required details and the bank details for payment. After making the payment the indian railways says transaction failed but the amount from my account has been debited. I once again tryed for booking on 15.06.2017 and i have got the same reply and once again my money has been debited.
Transaction id : [protected] date : 14-jun-2017
Transaction id : [protected] date: 15-jun-2017

Now, my question to indian railways is that you are not able to provide proper service for online booking and simply debiting people money without providing the service is not good and the people feel cheated by you because the money of the customer is being blocked and you will take 2 to 3 days to refund the same. A common man may need that money to travel but you are depriving the common man to travel by keeping his money with you for no reason at all for 2 to 3 days. It should be refunded immediately the moment the transaction failed and more over you people are not supposed to debit the amount if no ticket is available. It is a money racket to debit the account of the people.

We have travelled on 19th may 17, from ernakulam to hapa. We booked ticked in 2nd ac, but railway informed after boarding the train that one 2nd ac is not available due to technical problem, hence we forced to travel in 3rd ac.
A tdr filed on 22nd may 17, but till date we did not receive any feedback from any responsible concern. Please let me know the present status of refund filed against given below tdr. Pnr no. [protected]. Tdr registration no.[protected].

Till date no feedback or refund received

Respected sir/madam,
I am s. Shanthi no 40/9, babu rao street, edayampatti,
Jolarpettai. I have been buying eggs from cpdo (Chandigarh). I bought 5 boxes of eggs on 10/06/17 from cpdo and cpdo

Staffs booked a parcel in chandigarh 5 boxes of eggs to jolarpettai the rr no is 411859photocopy of rr enclosed and dated

On 11/06/17 by next day on 12/06/17 the train no & train name:12688 chandigarh - madurai express is available at

Chandigarh railway station, the senior parcel officer was refused to send the parcel in this train and he sent 5 boxes by

Train number andtrain name:12288 kerala s kranthi to new delhi and again 5 boxes of eggs were uploaded in trainno and

Train name:12626 kerala express to jolarpettai. The kerala express train was arrived jolarpet on 14/6/17 arriving time

12:33 a. M but parcel staffs were not downloaded the parcel at jolarpet and then train finally arrived thiruvanthapuram.

The parcel was again booked at thiruvanthapuram to jolarpet, the parcel section jolarpet was not informed by

Thiruvananthapuram parcel officer. Again the train went to arakkonam the parcel was downloaded. Then again booked the

Parcel in arakonama the to jolarpet by passenger train on 15/6/17 to jolarpet. Actually my consinement is perishable

Items and my consinement totally became rotten and perished. Due to this carelessness of railway staffs like parcel

Officer in chandigarh, the train guard of kerala express, the parcel officer of thiruvanthapuram those are on duty on

Particular date. Please i lost the amount rs 20, 000 due to careless of duty staffs of railways. Who is responsible for

This loss of money and please take necessary steps against these staffs. Please give back proper answer and what action

Take against those staffs.

संदर्भ- पश्चिम रेलवे-रतलाम मण्डल के वर्क कान्ट्रेक्ट
1. Work order no. D/v/c/10 dt.[protected]
महोदय,

निवेदन है कि प्रार्थी पश्चिम रेलवे के रतलाम रेल मंडल में रेलवे कांट्रेक्टर है। प्रार्थी की जितेंद्र गोयल एंड कंपनी नाम से फर्म है। प्रार्थी ने रेलवे के तय मापदंड, तय शर्तों और अनुबंध अनुसार संदर्भित रतलाम रेल मंडल में स्वीकृत कार्य किए हैं। प्रार्थी ने ऐसे स्वीकृत कार्य तय समय में पूरे किए हैं और पूर्ण किए कार्यों के बिल समय-समय पर विभाग प्रमुख के समक्ष प्रस्तुत किए हैं। व बिल की राशि लाखों रुपए में है। बिल प्रस्तुत करने के चार वर्ष बीत जाने के बाद भी रतलाम रेल मंडल प्रमुख अधिकारी ने प्रस्तुत बिल का भुगतान नहीं किया है। संबंधित अधिकारी बिल के भुगतान में नए-नए रोड़े अटका रहे हैं, जबकि प्रार्थी अधिकारियों की आपत्तियों का निराकरण कर चुका है और इसके बाद भी अन्य छोटे-छोटे मुददों पर पूरी तरह से समझौते करने के लिए तैयार है। किए गए कार्यो का भौतिक सत्यापन भी विभाग द्वारा हो चुका है।

महोदय, प्रार्थी का पीवीसी अर्थात प्राईस वेरिऐशन क्लाज़ तथा सुरक्षा निधी अंतर्गत भी लाखों रुपए बकाया चल रहे हैं, जोकि उपरोक्त बिल के भुगतान के पश्चात ही प्रार्थी को मिल पाएगें।

निवेदन है कि लंबे समय से बकाया बिल का भुगतान नहीं किए जाने से प्रार्थी की बाजार की देनदारियां लंबित हो गई है और प्रतिष्ठा के साथ ही अन्य कार्य भी प्रभावित हो रहे है। सबसे ज्यादा पीड़ादायी बात यह है कि बकाया भुगतान नहीं होने से प्रार्थी नए कार्य की शुरूआत नहीं कर पा रहा है, फलस्वरूप रेल विभाग में प्रतिस्पर्धा नहीं होने से अन्य ठेकेदार ऊॅची दरों पर कार्य ले रहे है जिससे विभाग को भी बड़ी आर्थिक हानि हो रही है, जिसमें कि उच्च अधिकारियों की भी मिली भगत है।


प्रार्थी
14 जून 2017 जितेंद्र गोयल एंड कंपनी
द्वारा भागीदार दीपक पिता श्री केदारनाथ जी गोयल
7, सुभाष मार्ग, बघाना, नीमच 458441 (म.प्र.)
Mob. No. [protected]

List of pending bill details

1. Tender no. Rtm/2009-10/169 dt. 16-04-10.
W. O. No. D/v/c/10 dt. 08-11-10

Name of work: - can - rtm-sec: - improvement of non standard qtrs. By providing
Basic facility (Kitchen, lat, bath and c/yard) and replacement of worn
Out wooden doors and windows with steel doors and windows in staff
Qtrs. At nmh at-

Contractor: jitendar goyal & co. Neemuch.

Date of opening of tender [protected]
Date of acceptance [protected]
Date of completion of work[protected]
Date of measurement [protected]

6th & final bill send by asst. Divisional engineer (Nimach) to divisional engineer
(North) western railway - ratlam date[protected] of amount rs. 9, 12, 873.00

Trans genders are entering inside the each and every coaches without any objection by railway. They are collecting money from passengers forcefully. On objection of any passenger they do violence and there is no security of passenger.
It is generating huge amount o[censored]n accounted black money. Which is utilised in illegal activities. It should be stopped as early as possible at least in the railways.

My name is ananth ram b r.
Transaction id: [protected]
Train no./name: 22684/lko ypr sup
Pnr no [protected]
Date of journey: 06-jan-2017
From: nagpur (Ngp)
To: yesvantpur jn (Ypr)
Class: third ac (3a)
Ticket amount:1430.0
Ticket type:e-ticket
Reason for tdr: train diverted and train not touching boarding station.
Tdr filing date: 08-jan-2017 12:11:59 hrs
Registration no:[protected]

I have furnished all the details about my travel.

Tdr was filed on 8th jan & til date no update.

Please look into this matter & revert

Continuously am calling[protected] but, its ringing no response.,

Sir, please provide a separate ladies toilet and chair and group of ladies. Ladies are facing many problems but she can't defined it. Now a day government is announcing a safety work for ladies but there is lack of it. Sir in private sector there is full of privacy matter like ladies toilet chair camera's group etc. Please sir as a common person i request you to please take action, per day is very important for safety.

1. I had sent parcel from bhavnagar to vijayawada total 9 packages on 07 september vide prr no 694657 but i received only 8 packages on 17th sept at vijayawada.

2. It is very sad to inform that staff at [protected]@claims. Indianrail.gov.in has told me that they will come back to me on my mobile and email which they never did. Only two times they picked up my call on [protected]l, i. E. On 30th sept confirming the receipt of my letter and on 9th oct that they are sending team.

3.in this regard refer my complaint nos s/sc/bza/[protected], w/wr/bvp/[protected], w/wr/adi/00155475, w/sc/bza/155208, s/sc/cco/[protected], w/wr/adi/[protected], and it is very surprising to note that all the above are closed by your railways without resolving it. I have complained to each station and they reply that they have sent it by train.
4. Mr ramanachari is handling my complaint and he is never available on landline phone. Till date i have not received any communication either verbal or written.
5. It is very sad state of affairs at indian railways.

I had tdr file due to train was 7 hours reshulded. I had written mail to concern department. But he was rejected refund request. My file tdr pnr number is.[protected].
. I am also attached screen shot of tdr file. New tatkal ticket book pnr no.[protected] i have already attached train ticket for proof book train ticket in tatkal same day of tdr file same name of passenger. Kindly take neccessary action as soon as possible
Tdr filling date - 9-apr-17 pnr no. -[protected]
Tatkal ticket book date - 9-apr-17 journey date 10-apr-17 pnr no.- [protected]

Dear sir,

I was trying to book my train resetvation from bhubneswar to pune on[protected] morning for 2 nd ac, train no-22882. I have observed monney was deducted from my icici bank account but reservation ticket not done. Please refund rs 2940 to my account.

For your kind reference and verification in railway computer system find the transaction id-[protected]

Hello sir meri ek request hai aaj mei jalandhar se ludhiana tak ja rha tha jan seva express mei sir indian railways ke employees apna kaam kyu nii kr rhe reason kya hai train mei cockroches ghum rhe aadmi kam cockroches jyada hai mei pics bhej rha hu please sir aap gour kijiye jra please esse to modi ji ne safari abhiyaan chalaya hua hai but lagda nhi kuch bnana ho rha hai please it's a request....
Regards... : nitish