Indian Railways Complaints & Reviews

Dear sir
My brother serving in paramilitary force and he booked tatkal ticket through njp prs counter from jammu to njp in train no 15654 jammu gwhati express. My wife along with kids my brothers wife and kids boarded the train from jammu on being showing ticket on whatapp tte mr satish sharma said we are without ticket. I requested tte original ticket will be produced at njp if fails to do penalize 5time but illiterate and inhumane tte not agreed and issue duplicate ticket and compel me wrote application in this regard. I paid almost doubled for ticket. I have very less amount as usually carried in train, as u know our honorable pm stress on cashless and people following. The money was managed from co passengers my depend on the mercy of co passenger for food and water b. Now my suggestion are
1. Whom to approach for refund and mental agony
2. Why tatkal ticket from njp prs counter issued to perform journey from jammu to njp owing to fact that the ticket cannot be delivered to jammu in one day.
3. Why my family member treated ticketless as same person are travelled as mentioned in ticket and railway record and also duplicate ticket. 4. It is also well known fact that no refund on tatkal ticket cancelation.
5. Is it justified and logical to make money from innocent people by humiliating harassing, threat to deboard achieve target by tte.
6. Is it is justified to take money from the passenger which they already paid a
7. Such rules and illiterate tte never help in fullfilling the dream of our honorable pm""digital, cashless, paperless india""jai hind
8. If my grievance not redressed shall i go to consumer forum
Pnr [protected]
Train no 15654
Date of journey 2june 17
Passengers name
Brinder kumar,
Arti kundan,
Anupuma,
Aarush gorka

Respected sir,
I have booked my ticket 1A 6 passengers, on 24th February
for Jabalpur in Somnath-Jabalpur express via booking window at palanpur
through debit card paying 18, 300/- rupees, but due to some reason i have
to cancel this ticket so i do it and cancel the ticket on 18th MAY from
same booking window at Palanpur station with PNR[protected] but i can
not get refund till today of this cancelled ticket, i have inquired
about this at palanpur staiton but they replied that you will be get
refund within next 90 days this is rule, , sir but i get one more refund
on canceled ticket wihtin two days so why such dealy in this case? so
pl. do needful in this case hoping for best reply thanking you
KULISHJOSHI
Shahtrinagar, Gobriroad, Near T V Kendra
PALANPUR-385001 GUJARAT

A special train was given train no:83204 named "suvidha express" and extra charges was taken almost 3times of actual cost. And it is already delayed for 5hours. The train promises for better quality and services. And by far i have received very bad and poor services. I would request you to please look into the matter and please look into it that the customers get proper service as promised.

Pnr no. [protected]. The train is running late by 3hr40min.ac is being kept off while halt of the train fr long as 2 hrs maximum its very painfull n suffocation to kids as well adults that by paying required full fares of ac, not able to get the benefit. It would lead to sickness to fellow passengers. Further train is running late by huge time. Dont understand why so much delay in timings. Request the concerned to help n do the needfull

While getting a ticket from the atvm machine, the reader on which the card is put, released down and my smart card went into the machine. We immediately complained to the nearby ticket window. He didn't respond at all. And since we were in a hurry to board the train, we had to leave. The smart card is in the machine. This happened at 6:05 am at sanpada railway station, navi mumbai, maharashtra, india.

Hello sir
Respectfully i want to register a complaint as my friend pankaj rawat is travelling in train no 12618 with ticket/ pnr no [protected]. Due to chart not in right condition in confusion he sat on s1 31 instead of s10 31, the tt has issued him aa new tkt wit rs 800 fine saying his tkt has got cancelled as 3 station is passed. My friend is in deep trouble as he is running short of money. Sir pls pls help!!!

Why my tdr is not entertrained

My family has to travel on 27th may 2017 by muu/jbp 15117 express train was late by 5 hrs at allahabad and my family did not travel (Ald — kte)
I filed the tdr same day as soon as i got the internet connection
Pnr [protected]
I filed the tdr before the train reached the destination.
Why tdr is repudiated
I have filed the tdr same day

Hello,
I have booked 3 tickets from ahmedabad to lonavala in 12297/pune duronto.
But our charges have been debited but tickets are not booked. Please let me know can the whole money be refunded?

We are having problem and resolve it as soon as possible.

My transaction id is :[protected]

Please check it and respond me as soon as possible.

I had a waiting ticket given on counter by the staff who said will be confirmed, we went to catch the train but our name was not there on the chart. So we went to cancel the ticket, there was a mad rush due to peak hours. Now after my number came they refused to refund my money sighting the train has left. I did not want to cancel i wanted to travel but was not allowed. This is a double loss monetary and now m stranded in ajmer with no where to go. I would request please help me get my refund as it's only logical. Ticket no.[protected]Ajmer-borivali)
Closure remark:- प्रिय ग्राहक, वेटिंग लिस्ट टिकटों का रिफंड रेल नियमानुसार गाड़ी के निर्धारित समय से आधा घंटा पूर्व तक ही सम्भव है, आपको समय पर टिकट कैंसिल करवाकर रिफंड ले लेना चाहिए था | धन्यवाद i

It is not making sense mr prabhu said they were helping passangers get other trains going in same direction if they cant board cos of waiting ticket.

They cant gaurantee that a passanger will get to the window in half hour post the train has departed cos of the q.

I had to travel by bus with 2 infants for 24hrs after lying in the hotel doinf nothing for 2 days, reached back monday evening so loss of pay.

Why cant they pay me back it is not like they blocked a seat for me and i dint go.

Team

I had travelled with PNR [protected] dt[protected]. My reservation was for AC coach but we were made to travel in Sleeper Coach as AC coach was not present in the train. This resulted in serious trouble to me.

Attached is the complaint I have filled in the book.

Below is what I have to say regarding the whole issue:

When we alter our bookings, we are penalized like the below:
Cancellation charge per passenger on confirmed (reserved) tickets:-
(i). 48 hours before the scheduled departure of the train
minimum cancellation charge
1st AC/executive class: Rs. 240
2 AC/1st Class : Rs. 200
3AC/ACC/3A economy: Rs. 180
Second sleeper class : Rs. 120
Second class : Rs. 60
(ii). Between 48 hours and 12 hours before the scheduled
departure of the train @ 25% subject to minimum charge as per (i)
above.
(iii) between 12 hours and 4 hours before the scheduled
departure of the train @ 50% subject to minimum charge
as per (i) above.
( iv) No refund after the above prescribed time limit.


Now when Railways has altered the booking, same rule should apply.

Reason
Extra Cost suffered by me
Ticket of AC, made to travelled in Sleeper Coach
Difference of Rs 250.
To beat the heat, I Had to drink extra fluids and purchased Frooti, Cold drinks, Water bottle in extra numbers which would not have been the case, had I Travelled in AC coach
Extra Cost Incurred Rs 200.
I was carrying perishable eatable items including some expensive sweets in the hope that I will be carrying them in an AC environment but that did not happened as I was made to travelled in non AC and when I opened them they were destroyed due to the heat they suffered.
Loss of Rs 3000.
My partner had to give me a valuable item for some personal transaction. This item was to reach Delhi anyhow by 2 PM.In Muzaffarnagar my partner could not locate coach C2. I tried coming on the door of the coach but since only one door was opened by the TTE present there it created trouble and as a result we both failed to meet each other.
This created a major loss to me of amount of Rs
15000.
By the time we reached Delhi I was completely exhausted because of non AC coach and so had to unnecessarily hire a coolie to carry my luggage at New delhi station which would not have been the case Had I travelled in AC coach.I would have myself carried the luggage had I travelled in AC coach as body would have been relaxed.
Extra Cost Incurred Rs 200.
On Saharanpur station when I could not see my coach C2 as there was no markation, I and my coolie carrying the luggage ran across the train to find the coach. When finally some one told about the coach, in the hurry to reach the coach my coolie collided with someone and fell on the ground.
I had to pay him little extra over the contracted amount .
Extra amount paid Rs 100.

Had I received the SMS /information from railway prior to the journey I would have rescheduled to AC coach of some other train but nothing like this happened and we were made to suffer.

Enormous amount of physical and mental agony, pain, harassment, torture.

Kindly compensate adequately as from the above it is clear that I have suffered a loss of Rs 18750 in this journey dt[protected] PNR Number: [protected] owing to railways

My Acc Number is PNB bank [protected] IFSc PUNB0316100.
Please compensate suitably in the above account.

Regards
Abhishek Jain
Mob [protected].
Veer Villa, Samrat vikram Colony, Saharanpur.

Train no22207 pnr no [protected] chennai to salem 3rd ac coach b 8 seat no 14 compartment no 94101.
I travelled on 2/6/2017 by the above train from the starting point ac was not working. Three ac mechanics attended the problem & could not rectify it fully up to katpadi, total ac was not working. After kpd some 25% effect was there. Up to salem ac was not at all effective & i was standing in the passage near by toilet. Still worse is suddenly more than 200 litters of water poured down from the ceiling of the coach near by toilet. Entire water went in side the coach & spoiled the travel atmosphere & spoiled the luggage. Year 1994 manufactured coaches still being used with out proper maintenance. Coach was heavily shaking & jolting while running. Kindly provide good coaches for the passengers. It is not justified to provide such old coaches, which were discarded in delhi side. Pls refund my ticket amount.

My boarding was in coach b4, train no.12802, puri-newdelhi express. We have reached in platform no.9 as per station display 30 minutes before. As per station display we r waiting train in station displayed b4. While actual train comes just before 15 minutes, b4 coach of train stands in station displayed s12. For reaching at b4 my family has to cross 12 coaches with huge rush, chances of missing the train also there, my kids and parents were crying. Its not a big deal to correct the displays of both platform with train. Mr prabhu ache din kab ayega, please take corrective action.

Me & my family is stranded in darjeeling due to band on9/6/17. We have booked dj to njp train with pnr [protected]. We are not sure if train will leave darjeeling​ tomorrow? Please make sure we reach safely njp as we have other connecting train and flights to catch with. Hope you will find a solution to our problem​. Please us help reach there safely.

I booked train tickets for my aunt (Pnr [protected]) and the journey date was on 6th june and the ticket was booked on 2nd june and it was on waiting list 1 & 2. I stay in sainthia, birbhum (West bengal) pin 731234 and the ticket counter here closes at 2 pm and it opens next day at 8'o clock in the morning. So basically on 5th june i didn't cancel my tickets because chart was not prepared till 2 pm and i thought tickets will be confirmed by night. But it was not confirmed and so i thought i will cancel on 6th morning when the counter will open but when i went for the cancellation, they said they will cancell the tickets but i will not get the refunds because the train left from sainthia by 8'o clock. So it wasn't my fault that i didn't cancel the tickets because i had no option to cancel it before 6th morning because the counter closed at 2 pm on 5th june and opened at 8 am on 6th june.ac chair cars tickets were booked and they didn't refund anything out of ₹ 660 and charged the whole money. So i want refund of my tickets.
Please look into this matter as soon as possible.
Train no. 13012
Name - malda town howrah intercity express
Name of passengers -
1. Meena parakh
2. Anjali parakh

I am a passenger travelling in porvottar sampark kranti express ac 2 tier. The blankets and bedsheets provided in the train are very dirty and stinking. The blankets given was also not washed properly. However the bedsheets were changed on complaint but the blankets were not replaced. This problem was faced by many other passangers too. This is completely fault of cleaning facility of railways and pure example of ignorance and carelessness that needs to be taken care of. I belive i have paid for the tickets so i deserve proper facility and comfort what have been promised and expected. Plz see to it. Thanx

Dear Indian government politicians and administrate officers please listen i[censored] want reply to my question I have travelled several times in Indian railways as a passenger of tatkal system. Here my 1st question is why u are giving RAC if seats not available and why should we pay more than normal charges for RAC ticket and why you are not taking responsibility. As per my opinion you leaders are thinking that all Indians are fools and they compromise. You leaders are preparing rules for your survival u are not even bother about citizens problems. passengers instead of this u can give few people who ever willing to travel in RAC that to without cancellation charge
Please provide me clear statistics and service compliances.

Respected sir,

This is to inform you that on 03 june 2017, i and my wife y. V. N. Pratyusha with 2 cousins were boarded in the train at rajahmundry to k. S. R bangalore by train no. 17210/ sheshadri express coach no s9, the side lower berth no. 23 rac, pnr [protected]. We are carrying a 3 luggage bags and american tourist trolley bag.in the trolley bag i have keep all the gold ornaments and kept in the below of lower berth.

We noticed that, the trolley bag lock has opened when we get down from the train; i checked the bag and gold ornament boxes got missed. I have lost all my gold ornaments containing jewelry worth around rs/- 2.1 lakhs and as below are the details:
1. Gold nallapoosalu 13grms – 1 no.
2. Gold chain 14grms – 1 no.
3. Gold rings 19grms – 4 no’s.

We are suspecting this theft has been happened an early morning around 1:30am to 5:30am on 04 june 2017 in between kavali to tirupati stations.
I have lost my all the gold asset. Please kindly request to take a complaint and do the needful.

Looking forward to necessary action against it.

T. Kishore babu
+91 [protected]\[protected]

T. No 12737 dt.07.06.17. A1 coach seat no 35, morning 5.30 am rpf asking to bags, my bag was not available at my seat it was found in a1 lavotary, fortunately no. Valuables in by bag hence they left bag with everything disturbed inside bag. But i came to know theft of cash and valuables in ha1 coach.
As per the copassengers information my bag was found at 3.00am informed yo coach attendant
Kindly take necessary action to safeguard the passenger
Thank you.
Rajesh [protected]

Respected sir
I m going new delhi to jammu on dated 06/06/17 by jammu rajdhani. My seat no. Is 6:8:10:12:24 and 26in a2 coach.in night ac temperature is very fast so cooling very high. Midnight after searching the attendent but attendent is not available i dont know where is he.in morning at jammu station tt and attendent misbehave with m when i demanding complaint book. Both are abusing m and threating m i[censored] r complaint us we are look u. Both are not a good employee they are road side tapporri.
Pls sir identify him and punish them.

Pnr no : [protected]
A1- 42, 44, 46
Train: 12815 nandan kanan express
(Vsu to aljn)

Train should arrived on 05-06-17 at 19:15 hr but it was arrived on 06-06-17 at 08:49 hr and reached aljn on 07-06-17 at 10:50 hr. The train late by almost 21 hr its means almost a day. We booked 2nd ac and they provided 3rd ac due to some technical problem. It is a very common problem of this particular train.