Indian Railways Complaints & Reviews

Sir,

I'm Yashasavi Asati, student of BE and I had to travel from Ambala to Bhopal on 28th May 2017 but my train was delayed by 16 hrs and since I couldn't wait for 16 hrs due to some urgent reasons, so I had to make sudden decision to travel from another train due to which I had no time to cancel the ticket of my previous train on the Ambala station itself . Kindly refund my ticket.
My Train Name: Ambala cant junction
Train no.:02172
Train fare: Rs1555
Ticket no.: 76038219
PNR: [protected]
Address : H no. 1133, Near Hathital Gurudwara
City: Jabalpur
State: Madhya Pradesh

I travelled in sultanpur express and ahmedabad -varanasi express there was no cleaning of coaches. There was dust all over the seats and below the seats. The windows were not clean and toilet was also not cleaned.
I expect that proper actions will be taken by government. I would like if there will be proper cleanliness as train is lifeline of country.

When visiting india in feb., 2017 i booked ticket at international tourist bureau new delhi railway station on 21.2.17 for jayanagar (Bihar) to go to janakpur on 23.2.17. As international tourist vide pn[protected] and number 83734594 on lhs of ticket. I made the payment of inr 2115 by
Debit card

As the train departure became late for more than 10 hours (This i came to learn after reaching on plaform only). So i cancelled the ticket at international tourist bureau new delhi railway station on 23.2.17 at 22.30 hours. Refund was made to my debit card at the same time.

As no payment came into my account even after 8 days, i revisited international tourist bureau on 3.3.17 who directed me to assistant commercial manager located at the station complex. I complained and submitted the same to him.

I could not follow up further and returned to uk. Even today i have not received the payment into account.

Please refund my due. My debit card.

This is hirdesh sihare, deputy director

My father & sister is travelling from gwalior to hazart nizzamuddin delhi dated 3/6/2017 in swarn jayatee train having train no. 12803.

My sister has got reservation from above source to destination in coach s5 seat no 21 and my father could not get reservation due to some reason and took ticket for general boggy,
In midway my father went to visit my sisters seat just for the safety and security reason, is everything is fine (As we are aware of that many incidents are happening with passengers while travelling for example recently incident happened with my bhabhi ji, luggage including mobile and some ornaments cost of rs. 30-35 thousand looted by someone while travelling in indian railways).
So, my father went and checked, everything is fine, in mean while tte visited there and ask my father to produce the ticket for reservation boggy and then my father conveyed complete story to the tte and made sure, he will go back to his seat but tte didnt listen and forcibly charged penalty of rs. 350/- from my father.

Please let me know
1. Visting to a reservation boggy for checking purpose, is everything is fine with family members is wrong, really he has done some mistakes, really he is guilty, where this kind of penalty is mentioned in any rule book or in any indian railway documents.

2. I checked the status of train, if seats are available and lying vacant then why difference was not made and charged.

3. After charging rs. 350/- why particular seat was not allotted
4. My father is senior citizen, he was charged and misbehaved by tte why?
5. As government is announcing facilities to the senior citizen and also announcing rate cut in tickets but i am socked, what kind of treatment is being given to the senior citizen passengers in indian railways

Therefore, you are kindly requested to look into the matter and my amount may please be refunded
And strong action may please be taken against the tte belongs to coach s5 train no 12803 swarn jayanti or i would say he must be terminated immediately from his services

With regards

I am ashutosh bhatt was coming to ahmedabad from pune by 12298 duronto on 1-6-2017, at a1, berth 4.
I forgot my plastic folder with some office papers within in reading basket at berth 4 (Ub) of a1 coach of ;duronto, 12298 of 1st june, arrived at ahmedabad on 2-6-2017, morning at 6:30 am. It is light blue coloured. One printed paper in gujarati other photocopy papers. My mobile number is [protected].

I am on my journey from ajmer to bhubaneswar by train number-18422. My mobile got theft near ahmedabad station about 3 am in the morning.I searched about coach guard and found that he was sleeping and not confirmed but seems to be in drunken condition and got answer from guard that go and complain. shame.

train number-18422
PNR number-[protected]

AC 2 TIER, A1 COACH

Hi i had booked ticket oners pune 01324 special train was planned to depart on friday june 2 from ers. But the train was delayed till june 3 morning (Announced to depart at 5 am in pirtal) and i m waiting for the train i n station from morning 5. Now its almost 6 and please note the delay of the train from 11.30 pm to next day 6 or 7 am.. Don't you have any value for passengers time? Please take necessary action

With great respect i am writing a letter to you with the hope that i will get help from you. My brother was coming from lumding to dimapur by special train, when the train arrives my brother was just getting down and one fellow was rushing into train even though people were saying not to get into before all the passengers get down. But the fellow start beating my brother infront of all the crowd and there was not even a singe railway police was there to help my brother. I know all the railway station has camera and i want the footage of the incident. It happened around 6:30 pm 2nd june 2017. Sir, it is my kind request to take action on this. The guy was wearing white shirt. I have never though that dimapur raiway police staff will be on sleeping mode. I want a strong action on this. As my brother could not able to take the pic of that fellow. I called to mr. Lalthara (Chief secretary of nagaland railway board) and i was explaining im about the incident, he was laughing on the call and he disconnected the call. How a railway authority can show this kind of behaviour to the citizen where he is public servant. Please find the camera footage and catch that fellow and take strong action on this.

I cancelled ticket PNR - [protected] on 15th May 2017. The ticket was booked from my credit card. Amount not yet reflecting on my account.
The refund amount is Rs. 4710/-

Transaction ID: [protected]
I also sent mail to customer care, two incident ticket been generated, but no action until today.
IRCTC #5946720 & IRCTC #5888955
Help me resolve this.

I have booked my parceL from bhubaneswar to gaya of Prr no:-[protected] on[protected] but till[protected] I havent recieved or find my parceL either on station or in cloak room, & the staffs are also not giving me proper information about my parcel, they are only telling that it will come dont worry, what should I do. Plz solve my problem.
Abhinandan kumar
Prr no:-[protected]

If i buy 1 half ticket for my 6 year old son, no # was allotted to him. But when i buy 2 half tickets for my 6 year old son and 7 year old daughter, then also i have got no seat for them. This is absurd.

Since i had paid full amount of 1 seat, i should get 1 separate seat for my children.

Even if any one buy single half ticket for an 11 year old boy/girl, then also they got no seat.

What the railway think. How do they travel with no seat.

Do railway really analysis the decision they are going to make.

I don't think so.

Two times my smart card expires .
There was more than 80 rs. Both time.
Now its lost . I will not get back.
Why online recharge facility for smart card.
Because railway counter every & each counter there is no smart card recharge facility. facing this problem all the time. when go to counter for recharges . counter Clark says your smart card expires.

માનનીય સાહેબ શ્રી

જય ભારત સાથે જણાવાનું કે જે બિજનોર માં ચાલતી ટ્રેન માં સિપાહી એ જે દુષ્કર્મ કર્યું એ બહુ સર્મજનક છે, અને આ આપણા દેશ માટે ભી સર્મજનક કહેવાય કે જે પોસ્ટ પર એ ભાઈ હતા, એમનું કામ છે કે લોકો ની ધ્યાન રાખવાનું અને જો રક્ષક જ આવું કામ કરે એ બહુ સર્મજનક કહેવાય. આ મુદાપર વધારે નહિ,
મારી તમને નમ્ર વિનંતી કે આ બેન ને ન્યાય આપવું અને સાથે જે દુષ્કર્મ આચરનાર વ્યક્તિ સામે કડક પગલા લેવા જેથી ભવિષ્ય માં આવું દુષ્કર્મ કરતા લોકો વિચારે, સાથે એજ કે આમાં રેપ્યુટેશન આપણા દેશ ની જ ખરાબ થાય છે
અને મારી તમને નમ્ર વિંનતી કે તમે જે ભી એક્શન લો એ મને લેખિત માં આપવા વિંનતી, હું તમારા અભિપ્રાય ની રાહ જોઈશ, અગર લેખિત માં ના આપી સકો તો મારા નંબર તથા ઈમેઈલ પર કોન્ટેક્ટ કરી શકો છો,
મને લેખિત માં ૧૦ દિવસ ની અંદર જવાબ આપવો
મારાથી કઈ લખવામાં ભૂલ થઇ ગઈ હોય તો હું માફી માંગું છું

My name is rakesh i want to send my bike amritsar to dehli mr. Avinash kumar call one boy and and he said him pack a bike for sending. Avinash kumar change rs. 800 for only packing and start filling form after fill form he is again charge me rs. 900. He told me rs.300 more charge in dehli when you want open the packing of bike when i asked him why you change extra he told me packing part is not a railways. I said him can you show me written statement which is give to you railways if you change extra for packing he don't have any answers than i was go to ticket counter for cancel my ticket she also didn't cancel my ticket today i am very harassment from railways staff all staff behaviour is very rudely. I want to please take very static action of them because next time any passenger will not seafaring this problem my cont no.[protected]

Hi,
I am akshay i booked the ticket from delhi university railway ticket counter but ticket counter official did not entered the mobile number to his system or to my ticket which i mentioned in the ticket booking form due to which i was unable to cancel my ticket online and therefore had to bear the lose of ₹ 3255/-, i want my refund.

My ticket details and given below :

Pnr :[protected]
Train no: 12004
Train name : ljn swran shtbd.

Passenger name : sunita passi, anita rakesh, renu sharma

From : new delhi
To : kanpur central

Date : 1 june 2017

Class : cc

Respected sir/madam
I am doctor in bhilai. I had emergency in my home town. I have done a reservation in chattisgarh express from ghodadongri to durg on[protected]. But my reservation not cleared. So i take a general ticket but i am not able go in the compartment due to heavy rush.
Therefore i catch a sleeper coach. Your ticket collector has arrived, and he asked to pay the fine. I told him my situation and i agreed as it was my mistake and asked him for a favour if he can arrange me just some place to sit. He started abussing me by saying bohot dekhe tere jaise doctor fine bhar koi seat nahi dunga. Zyada bola toh police ko de dunga fine leke, apni aukat me reh.
When i asked him the about fine charges, he doesnt know how fine is calculated and started abusing jake pta kar le bohot bada doctor hai na tu, main jitna bol rha hu utna paisa de chup chap. And said jake jisse shikayat karna hai kar de tere jaise chutiye bohot dekhe.

Are these are the manners to talk to a customer. I am ready to give fine i just asked for favour. He can politely refuse me by saying theres no berth available but instead he starts abusing and doesnot know any thing about fine charges and ticket charges.

I dont know he told his name correct or not he told his name was abdul majid and said ukhad le jo ukhadna hai.

Is this the railway giving us the services. If a doctor cant get respect how could a common man get. How are they behaving with the general public.

Do something for this

Thanking you.

I am currently travelling on amritsar mail (13005) and my purse was stolen early in the morning today near lucknow. Belongings include mobile phone, passport, pan card, keys, glasses and some cash. Its a brown color leather ladies hand purse. I boarded the train on may 30, 2017 from howrah station at 5:30 in the morning. The theft took place between 3 -5 am in the morning near lucknow station. I am travelling by ac 2 tier. Please help.

I am in train no 12488, travelling from gajiyabad to katihar, my ticket is on rac, some seats are vacant but tte cant show me the chart. She told all passenger has come, but she gives seat to another person for some sorts of money. I told her please conform rac first afterthat any one, because rac has first right for conformation of seats. Please do something because i am very uncomfortable, because i travel with one child and my sister. My pnr no is [protected]

My name is Trishla Dubey and I am travelling from Delhi to Durg by Humsafar express. I have issues regarding improper allotment of seats in 3rd AC. According to the rules, generally senior citizens must be allotted the lower berth but still two young boys have been given the seats. When asked for exchange of seats by the tte, he refused saying the seats have been allotted to the aged persons but this was not the case. This proves that the...

Hi

This is inform you that i was went to rudauli due to emergency the after the work i comed backed to dehradun so i want taken tatkal tickets. Related to tatkal tickets query not body to wiling for help i am rounding all station area but no body to help i went to station master room and he also said that i have no time please dod not enter room. I am very surprise for this attitude but some staff member said to me doon express tatkal ticket booked before 2 days but i don't know how will take this ticket and no one staff member in rudauli help me for this. I have also click some photos rudauli station.
This is my worst experience in indian railway.
Date-31may2017
Name-kishore