Indian Railways Complaints & Reviews

Respected sir/mam,

I had booked a counter ticket from cheoki to asansol for journey on[protected] in train no. 12178 chambal express. Mode of payment was sbi debit card card no,... 5196 xxxx xxxx 8279. Due to unavoidable circumstances i had to cancel the ticket.

This ticket was cancelled on 30.04.2017 from naini junction (Copy of the same has been enclosed in the mail). Further the ticket mentions the mode of refund will be electronic.

But till date no refund has been received, hence it is requested to please refund the same at the earliest.

Hi sir/ mam

I booked ticket on may 26, 2017. But it was not confirmed. So, i need my money back. I was not able to file tdr as well.

Please help me

Transaction id: [protected]
Pnr number: [protected]
Journey date: 27-may-2017
Train number: 09006
From: ndls
To: bt

Note: why should the customer pay money if he. She is not getting service for that. And the customer care number (139) is of no use

Appreciate all your support

Thanks & regards
Rachna kumari

Dear sir,

Late attrival of train - njp to howrah station (Suvidha special on may 25th 2017)

Train was scheduled for 12.35 am for 25th may 2017
Train delayed and arrived at 18.30pm on may 25th 2017
Train reached at 07.45am in the morning 26th may 2017 @ howrah station

We had flight at 06.10 am indigo (Ccu to blr) 26th may 2017

Because of this 6 hours delay we ended up missing flight to blr and paid hefty amount as penalty (65000 inr) for 5 adults and 1 kid and boarded 9.30am indigo flight to blr.

My question is simple who should owe this penalty. Since this was not mistake from our end. This should be owned completely by indian railways.

Please suggest how to get compensated.

Suvidha train pnr # : [protected]/[protected]
Indigo flight pnr #: nywm8z/od6zng

Note: we indeed asked train master to arrange alternate train multiple times and did not get any support. No message was sent about delay in train for us to arrange alternate mode of transport... All we were hearing is train is delayed by 3 hours 25 minutes and should arrive at 16.50pm at platforms and later got one more information at platform that it is further delayed to 18.30pm...

Thanks,
Satish

Hi,
I am travelling by ASR SHC GARIB RATH train no 12204. PNR No of 3AC reservation is [protected]. Ticket status just a few minutes before chart preparation was RAC 1. I requested the TTC to provide me a confirmed berth as I was first passenger among the passengers to be considered and journey time was 26 hours. But he just ignored and didn't reply. Again after waiting for 6 to 7 hours, I went to TTC's. They frankly replied that there is no vacant seat in whole train. One TTC asked to manage with other passengers and laughed after saying that if I wanted to have seat then request someone to leave before their destination. What kind of duties these TTC's have been performing. First they are not trying to solve travel issues and more than that they laugh on passengers and ask for bribe. Please look into my berth confirmation issue and kindly provide me a confirmed berth so that I can have safe journey for remaining 20 hours.

Thanks,
Praween Kumar
[protected]@gmail.com

Dear Indian Railway.,

You are talking about bulet train or tejas train. But you are not able to provide available train service on timing. Today my family is travelling to jhs to Bvh and train running late more than 3 Hours.. Is it acceptable. PNR no[protected]. My baby is 4 month old how can they adjust in train if it is running so late... Please don't fool everybody just make sure train running on time. Thanks rakesh

I request railway authorities to consider this complaint seriously, yesterday i.e on 26/5/2017 I was travelling from Kayamkulam to Katpadi in train number 12624 I don't have sleeper ticket so I boarded the train with local ticket which cost 220 INR and immediately after train departed from kayamkulam I went to Ticket examiner to check for availability to update my ticket from local to sleeper class and there were two T.E's sitting together i went to them and asked them for updation, instead of responding to my question they both are talking and laughing at me and talking in malayalam and when I asked them to speak in english then they said no seats are available, so, I thought I should go to general compartment and was standing at the space between toilets till next station . in between one of the T.E came to me and said go to general compartment at next station and again i asked at least after some other station they can provide me atleast RAC seat, suddenly he got angry on me asked the ticket and told me to pay 450 INR in order to stay in sleeper which means i won't be given any rac or berth but still I need to pay 450 which means 220 +450 =670 INR for standing in sleeper even the tatkal ticket cost for kayamkulam to katpadi will not exceed 530 INR then i said for standing I have to pay this much? . they got angry and asked me to get down the train .and after the station came I went to board in general but there is no space even to step single foot of mine so I came back to T.E saying there is no place and asked them in pleasing manner to allocate me RAC, the moment when I went to him he started scolding me in Malayalam like hey who are you?? I understood that he was intentionally doing that and i kept calm seeing at him he was telling go get out of the train like that every one in the compartment were looking at me then I said I will pay the fine, please allocate me a Rac and took money from my wallet seeing money he took ticket from me and took to his friend i.e to another T.E. and told him something in Malayalam and laughing at me I really felt very bad about that and he took 500 from me and portrayed a bill of 450 and when I asked for a berth he was telling are you mad .so totally i paid 720 INR just to stand in sleeper class the original ticket cost is 430 INR
and they both got down at palaghat junction before getting down they were telling to each other that they fined me with extra charge. is this the way they treat the passengers i am uploading you the photos of what i paid, and the T.E'S NAME IS : MAHESH KUMAR i request the railway authorities to take action against him immediately or atleast warn him not to repeat this and tell him to learn some english as my suggestion .and when all this was going i am like a person who is down to earth I never got serious on them its because i felt that consent authorities will take care of him so please make sure what I felt is true
particulars of T.E:name:MAHESH KUMAR
T.E on12624 date of travel 26/5/2017 and he went off the duty at palaghat jn

Dear sir,

I Vivek Popat traveling with my family from Chandigarh to Panvel in 12450 train. Our PNR number - [protected]. Some one hase stolen my sister bag valuable of nearly 21000. It contain camera, mobile and 6000 to 7000 on cash. Mobile is still working with no. [protected]౩. Please do need full as I am not able to lodge complaint untill I reached my destination.
Please help

Thanks
Vivek Popat
[protected]
[protected]

Jaipur junction, platform no. 3, stall no. 16.
I asked for a bottle of water. Seal of the bottle was attached with the cap, and as i twisted, it came right out with the cap. I asked the man in the stall, as that's not how a seal is, he started shouting on me, behaved very rudely and asked me to leave. He took the bottle and didn't gave it back.
I doubt the water was filled the the man him self, and was not mineral water.
I was there to buy the bottle, i was suppose to break the seal, even then the guy was shouting on me. When i asked to return the he didn't gave me back.

Wl 5 ticket PNR no [protected] was not refunded by railways at Rajendranagar station Patna. Ticket was presented at counter at 21.00 hours on 20.05.2017. Train no. 13288 from rajendranagar to durg on 20.05.2017 departure timing was announced as 22.35 hours that day but train left only at 23.13 hours. Please instruct for refund. Railways cheating passengers

Employees are Not present at railway ticket window during train coming time sometime in urgency passenger get in the train without ticket and makeing great request and no one will update about train coming time even if one can question than they reply harshly and told that it is not his duty, than why they take salary and called as government employ. Such a backward management.

Train number 11068 Saket Express. My PNR number is [protected]. Date of journey 26 May 17 from Nasik to Kalyan. The reservation coach S1 is occupied by passengers of general class. I did not hv place to stand or passage to my seat. I had to pass through every single person sitting on the floor. I had a doubt whether I am travelling in General coach. Pls look into the matter. Passengers who reserve seats deserve better services. I had to take luggage on my head till my seat as the coach was full of people sitting on the floor. I had a lot of inconvience. Better services may be provided pls.

From

P s aravindakshan
Income tax office
3 gandhi road,
Salem

The senior divisional commercial manager
Southern railway
Chennai division
Moor market complex
5th floor,
Chennai-3

Sub: non receipt of parcel sent from chennai to salem - complaint - regarding.

Ref: parcel receipt no.[protected]Pwb/sa-sa-salem jn./cash dated[protected]
*
Sir,

I am sorry to bring certain facts for your urgent consideration and favourable action:

My friend sri prabula kumar, editor mukhangal magazine, chennai booked a parcel of 11 kgs. Vide parcel receipt no.[protected]Pwb/sa-sa-salem jn./cash on[protected] addressed to me at salem. The said parcel is yet to find its destination. It is ascertained today by my friend that it is still lying in the parcel office at chennai.

It is further brought to your kind notice that when he was booking the parcel, some agents/touts told him that if he spend rs.400/- the parcel will be sent in the same day or it will go in due course. Now it is evident that the person at the parcel counter in connivance with the unscrupulous agents is deliberately delaying sending the parcel.

Hence it is prayed that the matter may kindly be looked into and ensure that the parcel is sent to me immediately without any further delay.

Yours faithfully,

Salem p s aravindakshan
[protected] income tax office
3 gandhi road,
Salem
Copy to:

The senior divisional commercial manager
Southern railway, d r m office, suramangalam, salem

It was a real bitter experience​ while traveling from Howrah to Chennai by Howrah Madras mail.

Though our luggage was secured by chain lock, it was lack of TTE to prevent unauthorised Traveller to be present in the coach during night hours, as the burgler had cut the chain lock and stole two suitcases containing valuables.

This incident happened during the wee hours between Kurdha Road and Cuttack.
Inspire of complaint and FIR, no action has been taken not any intimation of our stolen luggage.

It's clear that Railways has to be held responsible and need to compensate accordingly.

There is no display of the coach position and escaltor in shoranur junction as it is a junction but no facilities are there also there is a difficulty of the platform at which platform the train is coming. Please i request you to solve this problem as soon as possible because there is very much difficulty for us and the old persons who could not run or walk properly...

I had booked my hero pleasure from ambala cantt. To nagpur on 06.05.2017 with prr no. 773688. While booking, i was told that once my vehicle reaches nagpur, i'll be contacted on the contact no. Provided. I tried tracking the parcel but it showed no result. After waiting for a week, when i went to chaeck the whereabouts of my vehicle on 13.05.2017, i was told that i'll have to pay rs. 711 as it has arrived on 09.05.2017 at 11:00pm and they had to keep it safe since then. On asking about being contacted, they gave a number of different statements like yes we did call you, the person who called you is on leave and we are not supposed to call you to intimate about the parcel. On checking their register maintained for keeping records of calls made, it was found that no call had been made on my contact no. It was also found that they had called everyone whose parcel was loght in weight but not others with a heavy parcel. Thus, i had to bear an expense of rs. 711 that too not because of my mistake but because of their negligence or we can say intentional negligence towards their duty.

Sir today on dt.[protected] i was travelling in train no. 14674 from amritsar to sirhind.
Train reached 35 minutes late at jalandhar city. But running status was showing that train has passed jalandhar can't also and running just 10 minutes reja. It always happening at online rail enquiry running status update. Trains reaching amritsar always shows running status at right time while trains run late. Pls do the needful at the earliest.
Thanking you

Dear sir,

I am ajay kant jha i was book 2 ticket from esplanade ticket counter
My first ticket pnr no - [protected] and second ticket pnr no -
[protected] i purchase that ticket through my debit card but my plan
Was changed that why i cancelled that ticket dated on 8th may 2017
After 15 days i not got my refund. Then i visit railway counter then they give me a number for contact that is[protected] i try more than 100 time but if busy or not taken the call.
So please look this matter. I am waiting your response.

Thanking you

Ajay kant jha

Email. [protected]@gmail.com
Phone - [protected]

Hello sir, meri koi complaint nahi hai bus main apna view dena chahti hu...
Tejas train mumbai to goa jo start hui hai... Aaj suna usmay kafi prob hui... Like headphone churana... Lcd tood dena etc... Hamare dekh ke logo ki soch pata nahi kab change hogi... They are cheep people... Pls sir us train may cctv to the aap un log par kuch action le sakte hai... Agar railway kuch karega nai to in jaise log ka husla aur badega... 10 par kuch karyawahi hui to 100 apne aap thek ho jayege... Plz sir apse request hai ke aap kuch kare...

I had booked a ticket on 16th may 2017 but it was not confirmed so i had to cancel it. Ticket cancellation done on 17th may, 2017 but refund not yet received of rs.3920
No response from customer care number as well as email.
Kindly look into the matter. Costumer care numbers being busy since last 12 hours and no proper response from irctc end. Costumer care executive responded saying the refund will be given within 2 days.

I had lodged a complaint earlier also regarding no proper ticket vending service at Byculla station, but still not received any reply neither seen any action taken against the complaint.

Still the scene at Byculla station is same during peak hours, very very difficult to get ticket as only three counter are working out of 6 and 1 automatic vending machine is working out of 5.

Kindly take necessary action so that common people don't find difficulty during their railway journey or at least reply to my email with a solution to this.