Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 180

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Meenakshi Pokera
from Delhi, Delhi
Report
Copy

Regarding Refund on Cancellation of Reservation Ticket

Address:Sonbhadra, Uttar Pradesh

I got reserved for two seats from Kota Junction to dewas for 27/05/2017 . But due to some reason Our plan was changed. Thatswhy I cancelled the my both tickcts online. when I cancelled It display that ticket has been cancelled and you can collect my money form near station. But when I went to the station for collecting money he denied me for giving refund. he said that you cancelled ticket online, hence you are eleigible for getting refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Lily Dey
from Balurghat, West Bengal
Report
Copy

TT harassment named S Chakraborty train no 12357

Address:Kolkata, West Bengal

My family and I was travelling from Kolkata staions to amritsar jn today by train no 12357, Pnr no of my family is [protected], I have a sudden plan to travel with them as my father is not well so booked ticket through irctc sire. My ticket came waiting list no 26, we are not aware of the rules of the railways so, when th TT came to cheque the tickets we showed them the tickets and I also showed them the pnr no of the waiting list [protected],...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Cooltanuapu
from Mahishadal, West Bengal
Report
Copy

Local passenger air travel in Bhagirathi Express. Reservation coach

Address:Kolkata, West Bengal, 742302

Respected sir, local passenger are travel in bhagirathi (13104) express without ticket in reservation coach.. And this is daily issue. The passenger are face daily problem with them. They are rises from krisnanagar city station and panaghat junction. This is the big problem that we are faced since last 7 years. So kindly take legal and hard decision....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
dmet4068
from Madhipura, Bihar
Report
Copy

Zero refund rule for tatkal tickets

Address:Sahibganj, Jharkhand, 816109

The rule needs to be changed. I have 4 tatkaal tickets for tomorrow and i am not travelling. Now why should i cancel the tickets when there is zero refund. I would rather approach tte and bribe him for some amount. Even a token amount of money (Say 10%) will encourage people to go for refund. I will put forth this suggestion to pmo office as well. That's all....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr Tarachand Rupale
from Jammu, Jammu and Kashmir
Report
Copy

Luggage and Motorcycle not delivered to the booked station

Address:122001
Website:Indian Railway

I Dr tarachand Rupale booked 6 luggage bags and one motor cycle mp 09 0805 from Bhuj station to Gurgaon, and i was also in the same train for the journey- PNR No- [protected], Coach S-8 & sleeper no- 1 & 4 in the train Ala HAjarat Express- 14312.On reaching to the gurgaon station i went to collect the the luggage & Bike but the officials there told that your parcel will be delivered in old Delhi, but at the time of booking in bhuj any body...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
tnsinghg
from Delhi, Delhi
Report
Copy

Fan not working in coach S6 PNR- 841-2058432

Address:Indore, Madhya Pradesh, 452013

I traveled vide pnr no.[protected] by train no. 22911 shipra exp. On 04/5/2017 from indore to satna in sl class with my wife in coach s-6 berth no. 3 and 7. Coach s. N. Was 912431. Middle fan in our compartment was not working. The same was intimated and shown to tte on duty of s-6 coach at indore. But it was not attended till bhopal. At bhopal same tte was again reminded and he assured it will be attended soon but nothing was done. Next...
Helpful
2 other people found this review helpful
2 found this helpful
3 Comments
Report
Copy
Address:Burdwan, West Bengal, 713359

My name is nitu agarrwal suffering from leasion in brain and came for purchasing railway ticket at sitarampur station west bangal as my right side of body not working I request for weel chair in against my Id but station master denied to give and advice to ask plan chair at ticket counter then on reply I told if they denie he told if they will not give do the complain to him then i went with the help of my maid there they told it's station...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajatbhuyan123
from Basavana Bagevadi, Karnataka
Report
Copy

Large delay in scheduled arrival

Address:Thiruvananthapuram, Kerala

Sir I travelled on train no 12508 gowhati trivandrum sf on 13/14.05.2017. It reached trivandrum at 2hrs 30min delay. Supposed to reach at night 11pm it reached at 1.30 am. I was with my family with small kids. I suffered a lot while travelling to my house at mid night which is 20 km from railway station. All this because of large delay in arrival of train.
Kindly take necessary action against concerned people responsible....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Donald Menezes
Report
Copy

Train ticket reservations

Address:400708
Website:IRCTC

I had made a booking vide irctc site on 13-feb-17. The pnr # [protected]. Until today the ticket is not confirmed. When my spouse approached a local travel agent he demanded 1000 per person to confrim the tickets. Total 1000x4 tickets.in that case why should we wait for 3-4 months for our online booking to be confirmed?. How are the travel agents able to confrim the tickets? Are the railway officials hands in gloves with the travel agents....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
bikky Kumar roy
from Kolkata, West Bengal
Report
Copy

Ticket present but t.t fain 265 rs.

Address:na
Website:indianrailway.com

I go durgapur crpf exam in 14 may 2017. I refand 14 may 12:30. Durgapur station i enquiry. Mai bola hawra station ka kon train hai to enquiry se bola abhi koi train nhi apko bardhaman jana ho. Uske liye apko local tran se jana ho jo 4 no. Platform pe aa rt ha hai. Mai ticket counter me gya or bola muje hawra ka ticket chahiye. To usne pucha kesa ticket chahiye. Maine bola supar fast chahiye. Uane muje ticket diya mai dekha nhi. Shi se or...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
swati.soni
from Mumbai, Maharashtra
Report
Copy

Refund of tdr filed

I have filed a tdr on 16th april 17 (Transaction id [protected]) (Cancellation id: [protected]) (Registration no:[protected] reason being tickets were partially confirmed and waitlisted for the passengers. But i have not received any communication from railways since then. It is showing as cr registered only, even i have mailed (Ticket id irctc #5701761 & [irctc #5738621) twice for the current status. Kindly help me in getting...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jubuy
from Bengaluru, Karnataka
Report
Copy

Note is available on train no 12258

Address:Bangalore, Karnataka, 560066

Hi,

No tte available on train 12258 from ernakulam town on bogie no g15 on 12th may 2015. This resulted in trouble for rac passengers even though there was vacant berth in the same coach. We came to know that no tte will come after ernakulam. We sat in the seat itself because we are not sure whether passengers will come or not. This was the case in almost all coaches. Authorities should look into this to retain the customers.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhagu18200
from Chandigarh, Chandigarh
Report
Copy

Non working of the official website of indian railways

Website:www.indianrail.gov.in

Dear Sir,
This is to bring to your kind notice that the official website of IRCTC (http://www.indianrail.gov.in) does not work. Whenever I do search for train between two stations without date specific, it shows an error message as shown below:
This page isn’t working

www.indianrail.gov.in unexpectedly closed the connection.
ERR_INCOMPLETE_CHUNKED_ENCODING
And this is not just now. Since the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Noor ul Huda
from Bengaluru, Karnataka
Report
Copy

Refund of amount

Address:Gulbarga, Karnataka, 585104
Website:www.coms.indianrailways.gov.in

I noor ul huda a regular passenger of indian railway. I have tried to book a tatkal ticket online on 7th may 2017 from gulbarga to yeshwantpur. The ticket haven't book but from my account the amount have detected and its been 6 days till now and still i didn't get amount into my account.

Narration

To transfer
Inb irctc-railway ticket book railway ticket booki...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
venkatesh alluri
from Hyderabad, Telangana
Report
Copy

Train delay everyday

Address:East Godavari, Andhra Pradesh, 533308

Hi,

We are regular customers for circar express 17643.. Always this train will take to reach more tine than expected... Everytime it is getting delayed 1 to 2 hours... Always this will be stopped for other trains... Why you are atopping only this train for others 15 to 20 mins unnecessarily... Just because of other trains you are wasting our money and time... We also paying the same amount still it is getting delayed... Pls...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
N
namit raj
from Delhi, Delhi
Report
Copy

Rude behaviour towards teenager travelling alone

I am below 18, and I was travelling alone yesterday 11 May, from Gaya to New Delhi from Mahabodhi express, coach no.-A2, seat - 36, sideupper, and passage of AC was above me, I was suffering from cold, cough and headache, and below my seat that is Side lower (35) was empty from Kanpur central, and no booking was from there, until and unless TET allow someone to sit, so I thought if I request him that please allow me to sleep at side lower...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rameshsinghkhator
from Jamshedpur, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Reservation counter employee not on duty and counter was lock

Address:335062
Website:Indian railway

Sir,

Sadul shahar-335062 reservation counter room is lock without lunch and tea break at 12:30pm now.

I need 2nos tickets for delhi and BBS to jjkr.

I visit station master office.

Duty employee found there. I request him for come soon. He is dealing miss behaviour with me and told wait for 15 mints.
I wait but he not came.
So I left the window.
Please do needful...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
B
B Chandrappa Gowdu
from Hyderabad, Telangana
Report
Copy

Not deliver my parcel

Address:517501

Sir, iam b chandrappa booked college lab machine no [protected] booked in new delhi to tirupathi one woodencart. It contain a machine, on 17/04/2017 not received still today phone no [protected]mail i'd. [protected]@gmail.com plz tell me where it is. I ready to received at that place it is my job o problem i am attend in thirsty parcel office daily. But no use he said that train stop only 5minutes in tirupathi so not left the goods my college...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
from Noida, Uttar Pradesh
Report
Copy

Regarding bed roll

Address:Patna, Bihar, 800001
Website:www.consumercomplaints.in

Sir,
I am traveling with my father, my seat has been confirmed.
Coach attendent has given two bed roll for both seat.
But he is forced us to return these two before reach patna.
He said, bed roll must be return at patna as per railway rule.
After hot discussion, attendent has taken bed roll.
BuT I have reservation up to rajgir.
This is 100km from patna.
Attendent said, if you complaint...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
P
Prashant Gadgi
from Bengaluru, Karnataka
Report
Copy

Dislodged fan

Address:Gulbarga, Karnataka, 585103
Website:IRCTC

Travelling on 11th may 2017 in 17307 basava express from bengaluru to gulbarga (Kalburgi).
Pnr - [protected]. Se1 bogie. Extra bogie added that day.
This is regarding a fan which was about to get dislodged and is a potential threat to a persons life.
Writing this complaint at wee hours at 5 am because that fan could hurt anyone anytime.
Also lodged a complaint via sms regarding cleaning of coach to 58888 on the...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy