Indian Railways Complaints & Reviews

From visakhapatnam,
Namala venkata rao, dated: 19.05.2017.
Door no: 34-14-37, manual street,
Gnanapuram,
Visakhapatnam – 530 004.

To
The superintendent of police, cbi,
Office of superintendent of police,
D. No.1-83-21/4, m. V. P. Colony, sector-8,
Visakhapatnam-530017

Respected sir,

Sub: illegal entry in govt. Service by producing false physical fitness
Certificates for the post of asst. Loco pilot by namala sanyasi rao,
Provident fund no: npsigo70425 – request for enquiry to take
Necessary action – regarding.
……..

Please find enclosed anticipatory bail obtained by namala sanyasi rao, s/o. Late venkata rao in the court of the ii addl. Metropolitan sessions judge-cum-iv addl. District judge, visakhapatnam crl. M. P. 2510/2015, dated 14.12.2015.

Recently, my property has been encroached by my close relates mentioned in anticipatory bail granted among one the above mentioned person involved in conspiracy and forgery of documents for that a case was registered with the office of the commissioner of police, visakhapatnam vide complaint no.933/2015, dated 18.11.2015. During the course of enquiry, it is found that namala sanyasi rao was selected as asst. Loco pilot in south central railway, vijayawada division and there after posted as senior clerk in the same office with in no time and presently he is working in east coast railway, drm office complex, dondaparthi, visakhapatnam – 530 004.

Namala sanyasi rao is by birth patient of epilepsy and his movements are always accompanied by family members to save his life. His studies also completed with meagre attendance as he could not go out alone. Such a person why he applied for such a highly sensitive post of loco pilot and how he designated as senior clerk with in no time raising doubts for his entry into the govt. Service as now and then news papers are publishing false recruitments in railways is confirming the instance case.

During disputes for distributing family / ancestral properties, it is revealed that, rs. 10, 00, 000/- paid for job of namala sanyasi rao and namala sanyasi rao is asking family members to ignore the amount as he was suffering from epilepsy for further distribution of properties. Further, namala sanyasi rao’s life in jeopardize, as he could not come to office alone and no guarantee for his movements and from such a person what services are expecting the department is in doubt. If any untoward incidence happens to him during office hours, his family will claim more compensation and a job for his spouse for a unworthy or dishonest person.
Contd…. P2

Page no.2

In this connection, a thorough investigation may please be ordered for recruiting unworthy person for a highly sensitive post of loco pilot, which is a issue of thousands of commuters life.

Thanking you, sir,

Yours faithfully,


(Namala venkata rao)
Mob. No: +91 [protected]

Encl:
1) duly filled acknowledgement slip forwarded by you.
2) copy of letter no. Scr/p-bza/740/03/rti/2015/12/36, dated 08.01.2016 issued by the divisional personal officer, personal branch, south central railway, vijayawada along with copy of south central railway medical department physical fitness certificate dated 26.04.2007.
3) copy of fir no.493/2015, dated 19.11.2015
4) copy of bail crl. M. P.2510/2015, dated 14.12.2015.
5) copy of fir no.104/2016, dated 15.04.2016.
6) copy of bail crl. M. P.1263/2016, dated 27.05.2016.
7) copy of case filed in iii metropolitan magistrate court at visakhapatnam vide ddr no.2795/2015, dated 03.06.2015.
8) photos of multi floor building constructed by namala sanyasi rao.
9) copies of property tax book and receipts.

I book my monthly ticket through my debit card. Amount is 440.00 but i got balance in my account where i see 26.08 rupees extra debited during transaction. I dont know why this amount got debited. Ticket no. 704PBT73EE. Transaction MID [protected]. TID WB004423.
My earnest request to you kindly inspect that issue & provide supporting responses.

Non receipt of motorcycle

Reg: Non arrival of my Motorcycle OD02H 5049 at Purulia Rly Station(PRR) from Bhubaneswar Rly Station(BBS) which was booked on 13/05/17 and have PRR no:[protected] and bill no: 0238052.

The motorcycle was loaded on this train at Bhubaneswar Rly Station(BBS) on 13/05/17 . However the parcel office at Purulia Rly Stn told me that we have not received your motorcycle Parcel. Also I got no information when I did track it through railway parcel website.(only my name is showing and all rest details showing blank)

I am undergoing unnecessary trouble and harassment. Kindly help in getting my motorcycle traced and handed over to me.

Regards,
Manas Ranjan patra
Purulia, West Bengal
Mob: [protected]

Dear Sir,

Kind Attn: DRM, Vadodara

We have 6 Parcel booked on 15th April 2017 From Vadodara Railway Station (BRC) to Udupi (UD). Parcel had dispatched on 17th April 2017 By Okha - Earnakulam Train. Parcel should be reached UDUPI on 18th April 2017, but UDUPI Parecel office had not taken the parcel from train.

Our Customer Mr. Shivachetan had already informed on 15th April 2017 to UDUPI Parcel office that parcel had booked from Vadodara and it will come. Our Customer Mr. Shivachetan had complained to UDUPI Parcel office in 19th April 2017 but there is no action taken by them so Mr. Shivachetan had complained online on Indian Railway Complain Website.

Also he had complained on Twitter and he had received parcel on 25th April 2017 but he got only 5 parcel instead of 6 Parcel. One parcel is missing. Mr. Shivachetan had again complained on 25th April 2017 for one parcel missing but till the date he do not get the parcel. Now we have lost our business due to this inconvenience.

Please find attached Railway Receipt for your reference.

Kindly request to solve this issue and try to find 1 parcel as early as possible.

Thanking You
For Supernova Technologies Pvt. Ltd.

Ronak Sevak
Assistant Manager
Tel: +[protected]
Mob: +91 [protected]
Email: [protected]@yahoo.com / [protected]@gmail.com
Web: www.supernovawindsolar.com
_______________________________________________________________________________
An ISO 9001:2008 certified company

Sir/Ma'am, I am Aadesh and I booked a parcel on 10 may from BBS TO GAYA JUNCTION. Due to some reason the parcel officer of gaya Junction didn't unload my parcel at station and my parcel unloaded at NDLS. But from also NDLS the parcel didn't loaded yet.. Pls load my parcel. The officer takes so much time but I have no time, I have very important work to do with the parcel. Pls load it soon. Having PRR NO[protected].

I am Kalyan Mehta. I am stay in 1207/B, Shripal Nagar, Nepean sea Road, Malabar Hill, Mumbai - 400006. I was travelling by Bhavnagar express traveling from Songadh to Mumbai on the date of 10-11/02/2017 Coach is A1, seat no 35, my PNR No. [protected]. My mobile is robbed in train. In this train so many mobile robbed same day & same date. I & other passenger complaining the TT, TT has filed FIR. I am also complaining in RPF in Bandra. In Bandra RPF Sub Inspector Harendra Kumar (Bandra Terminal) very helpful in my case. But no result, he is still trying to solving my case. Bandra RPF Transfer my case to Bandra GRP. Bandra GRP transfer to Borivali GRP because my mobile robbery in Palghar. Borivali GRP not registers in my case. Borivali GRP says that your case handover to special team. Borivali GRP says that our special team calls me. At present no call from Special team. My office person goes in twice to Borivali GRP. Replied is our special team calling you if any progress. My mobile data in this phone, I was very much problem for my business purpose. This is too much harassment to senior citizen & not cooperates with me from Borivali GRP. They don’t job sincerely. All A/C attend Sleep in night, If passager robbed the lagej Who will responsible.

Sir
I was traveling with my daughter in the train 19061 (Bandra Ramnagar Express) boarded from Vadodara junction on the 18th of may 2017, traveling till Lal Kuan junction. On reaching home on the 19th of May, 2017, I found my suitcase chain cut and my bangle box missing. The bangle box contained two gold bangles and earrings along with Rs. 4000 in cash. Overall we have incurred a loss of around INR 50000. Kindly help us out in getting the jewellery back. Since there were a lot waitlisted people near the AC compartment entrance, we suspect people entered from Kiccha station, who were roaming all around in the compartment freely.

MY PNR NUMBER: [protected]

I have booked the ticket on nampally railway counter on 08.04.2017 through debit card. Train no 12738, date of journey 20.04.2017, pnr no [protected].
I have cancelled ticket on 20.04.2017. But still money not credited in my account. I have logged the call to 139, they told that go to counter & ask them, but railway people are not responding. Please do needful.
Card no is [protected].
Please resolve my issue.

Sir,
mein ek rural area ki admi hu.
Yaha pe ek railway sub counter hai.
Us counter nowda block ki under hai.
Lekin sir, regular and continiously counter open nehi karte.
Or tatkat ticket under bypass milta hai.
Actually line me khare ho kar bahut aadmi peresani hote hai.
Bolta hai ki link ki problem hai.
Lekin actually ticket by pass me jyada rate me bikta hai.
Or line ki khare aadmi log har time pereshani hote hai.
Sir,
mera request hai immidiate ly veryfy kijiye or sahi tarika se ticket service chalu rahe...

I cancelled my ticket from ngp to bsb with

Pnr-[protected]
Cancelled on 06/05/2017

The refund money that i should have recvd. Was
₹1265/-

Cancelled ticket no.[protected]
Old ticket no.[protected]
Bkd on vc-2808 electronic refund

It has been 13 days since the ticket has been cancelled
But still today the refund is not received

Please!!
Take my problem into account

Dear sir/Madam
I booked my parcel on Indian Railway from gwalior railway station (MP) on 8th may 2017 fo Suraimanpur Railway Station (District Ballia In Uttar Pradesh) via Varanasi Railway Station .The Parcel is yet not delivered to me as 10 days are gone past. Since I'm an army man And I'm completing my holidays what Should I do? Please help me in getting my parcel as early as parcel Named As S K Tiwari.


Thanks And Regards
S K Tiwari
[protected]

I m traveling with my other three friends from Nagpur to Mumbai by 12290 duronto express coach S5 seat no 26, 27, 29, 30. We need drinking water but here is no water facility in train as well in pantry. Pls do the needful. Here are so many child in coach who are also crying for water n we all waiting for next station to stop train. So that we can buy it from outside. Very poor rail service.

I filed complain on coms railway on wrong status of trains in irctc.
Reply is below
Complaint reference no : a/wc/kota/[protected]
Your actual complaint in irctc many times i noted that the train status shown as train departed prior to the time of schedule departure, moreover in case of traina running late by more than 3-4 hours also shown as departed on irctc. The issue should be reviewed.
Closure remark:- sorry for your inconveniences. Matter does not pertain to 139 rail sampark.

I request to provide the competent authority for resolution of this issue as it affects thousand of railway passengers.

Dear sir,
We are herewith lodging complaint against indian railways against not providing ticket collector in train no 12722 from delhi to visakhapatnam on date 16.05.2017.
Sir we are the passangers traveling from agra to visakhapatnam with
Pnr nos 1) [protected], 2) [protected], 3) [protected], 4) [protected].
By above all 4 tickets we were 17 adults and 5 kids with half tickets in coach s-10, train reached agra cantt station at 01:55 hrs of 16.05.2017 and left station at 02:00hrs of 16.05.2017, while we entered the coach our all seats were been ocupied with other passangers, as it was peak midnight all the passangers were at sleep and they were not getting up, as we check there was no ticket collector in coaches s-8, s-9, s-10. While we try to contact ticket collector in ac coach, shuter between ac coach and sleeper were locked and unable to open, at last we contacted a rpf with double star seating in s-10, for vacating the unauthorised passangers, he was refused us by saying it is not his duty and ticket collector has to do that and ticket collector was not in duty from delhi starting station.
At last we argued with unauthorised passangers those who had occupied our seat after a big mess we were cleared our all seats by our own, at last our pnr no [protected] was in rac 5, 6, 7, 8 while booking only three seats were conformed and one seat was in rac shareing, as their was vaccant seats in other coaches s-8, we wre searching for ticket collector div by div at last three zones (Ncr, wcr, cr) have been crossed and ticket collector was not available.
While we are travelling in reserved coach s10 (Next to general compartment) unauthorized persons boarding in the same coach with no reservation ticket.
As squad came for checking and oposing penality on them but not clearing them from the coach. They were forcefully occupying our seats. As we were travelling with chidren and senior citizens sufferd a lot. As we concerned the train guard for ticket collector, he replied that the ticket collector will join in the next division.
At last we were able to meet the ac coach ticket collector at hinginghat station and we had explained our problem to him and he contacted ticket conductor via mobile and asked us to explain the problem. While we report our problem to him he just ignored and give us a rash responce by telling its railway problem go and contact shri narendra modi (Prime minister of india) and disconnected the call.
After that rpf conistable has arrived in our coach s10 and cleared all unauthorized passengers from our reserved seats.
At last between the stations balharshah and sirpur kagazngr ticket collector has arrived and alloted us rac to confirmed beth in s8 coach.
And we thankful to the ticket collector who joined and helped us betweenbalharshah and sirpur kagazngr.
This is here to conclude that the s8 berth was vaccant since last several stops. We paid our hard earned money and travelled with out safety and security as the unauthorized passengers were boadrded due lack of railway irresponsibility.
We finaly want to lodge a complaint against railways for taking money from its passangers and not providing safety and security in reserved coaches.

The condition of the sleeper class is pathetic. The windows are not opening properly. The fans are outdated and does not throw air. The seats are not good. Dynamic fare has been charged for the train but the facilities are none. The quality of the food is also not good. No cleanliness is maintained in the train. The condition of this train needs to be improved. It does not have any facilities of rajdhani category. Kindly address this issue at the earliest as this is a regular train and it's very difficult to do a journey in such a low quality train with high fare.

ROH depot/C&W, Bokaro Steel City (Jharkhand)/Adra division/S.E.Rly की व्यवस्था बहुत बुरी है, लगभग 300 कर्मचारियों पर मात्र एक नल लगाया गया है, safety जूते ओर duty uniform पिछले 3 सालों से एक बार भी नहीं मिला है ।
पानी टैंक की सफाई लगभग 5 सालों से नहीं कि गयी जिस से आये दिन यहां के कर्मचारी बीमार होते रहते हैं ।
Railway ROH का काम काफी जोखिम भरा होता है जिससे आये दिन कर्मचारियों के साथ काफी गम्भीर दुर्घटनाएं घटती रहती है परंतु Ambulance की कोई व्यवस्था न होने के कारण साथी कर्मचारी को गम्भीर अवस्था मे भी Bike पर ले जाया जाता है, depot में एक भी designated fork lift truck driver नियुक्त नहीं है, यहां के supervisors undesignated लोगों fork lift चलवाते हैं और overhead cranes भी operate करने के लिए बोलते हैं जिनसे कई बार दुर्घटनाएं हो चुकी हैं और होने की संभावनाएं बनी रहती हैं, अधिकारी लोग सब देख कर भी अनदेखा कर देते हैं ।

Sir,
This morning, i. E. 17th may 2017, wednesday morning, my father (Mr. Suresh chandra dash) and my mother (Mrs. Pranati dash) who are senior citizens, boarded the duronto express (Train no. 12281, h1, pnr no. - [protected], cabin-b, i. E. First class), travelling to new delhi from bhubaneswar. They had made a fatal mistake of not packing their insulin since both of them are diabetic patients (Type-2). As soon as they noticed they don't have their crucial medication, at around 10:30 am on 17th may 2017 (Wednesday), they immediately informed the concerned staff present (Still) on board the train, and had specifically asked the person in charge, mr. Bhoi, to provide them with telephone numbers of any pharmacies/medicine stores of any of the stations that they would be passing by. No such information was provided to them until 4 hours and they themselves had to find out frantically through google searches and various other medias about any pharmacies/medicine stores nearby any station that the concerned train was passing by, but to no avail, as nobody was ready to deliver to the train. Thereafter, person in-charge asked my father to take rest as he himself will take care of the needful and at a particular station. My father insisted on providing him with the station medical center's contact number so that he could explain the particular kind of insulin and medicines that my parents would require, the details of which was never provided to my father. Instead, the person in-charge assured him that they would take care of everything and when the time comes he would connect my father directly to station medical store, and asked them to take rest as clearly they weren't feeling well as long time had already passed without the proper medication needed. So, my parents went ahead and too some rest, assured by the person in-charge. When they woke up the particular station had already passed. Immediately my father went and asked anything was arranged, but the news what he got after that was rather shocking, apparently the person in-charge had forgotten to inform anyone about the situation and was personally taking rest himself. Now, my parents are still travelling trying to manage their situation.

I am writing to you to inform of this serious degrading standards of indian railways, where people even from first class cannot even get medical attention for a whole day. Can't even imagine what must be happening with lower train-class travelers?!?

Kindly take care of the situation, as besides writing to you there is simply no other help available. Please do not ignore this as this could be really crucial for somebody's life, still travelling on board of indian railways.

Passsengers' details:
Mr. Suresh chandra dash
Mrs. Pranati dash
Pnr no. - [protected]
Date of travel - 17th may 2017 (Wednesday, 17/05/2017)
Travellin in - h1 - cabin b
Duronto express (Train no. - 12281)
Bhubaneswar - new delhi
May i please request you to kindly do the needful.

Regards,
Sudeep dash
[protected]

We have tdr the file, but not received refund. Here is complete tdr process registered format:

Tdr transactions details
Transaction id: [protected] train no./name: 22406/anvt bgp g rath pnr no [protected]
Date of journey: 12-dec-2016 date of boarding: 12-dec-2016 date of booking: 10-dec-2016
From: anand vihar trm (Anvt) to: vindhyachal (Bdl) boarding: anand vihar trm (Anvt)
Resv upto: vindhyachal (Bdl) quota: general (Gn) class: third ac (3a)
Ticket amount:725.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Pankaj singh 43 male wl 64
Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 12-dec-2016 18:05:23 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: eastern railway (Er) registration no:[protected]

90 days over as per your policy after register the tdr process, but till i have not received the refund.

Please look into and do the needful. Otherwise i will go to consumer court next week.

Mai yah janja chahta hun ki Train no.: 12875 - NEELACHAL EXP (PBH to GZB) ka kiraya (14257-K V EXP and 14207-PADMAVAT EXPRES se) jyada kyun hai jo ki yah train kabhi bhi time se nahi pahunchti hamesa 3-4 ghante late hi pahunchti hai. kripya karke reply jaroor karen...????????

PBH to GZB ka kiraya 345/- (Kashi aur Padmavat ka)hai aur NEELACHAL ka 385/- hai aisa kyu... jo ye train kabhi bhi time par GZB nahi pahunchi hai fir charges eske super fast ke lagten hai kyu...??????????????

Hi,

There are 6 ticket counters and 4 automatic ticket vending machine out of which only three counters and 1 ticket vending machine is working, during peak hours its really difficult to get ticket as there is always a long que. People are not able to reach to their destination on time due to this que and also slow working of the ticket officer's. As an Indian and a Mumbaikar I request to please resolve this issue.

Thanks